BB Bold 9700 :: Internet Service Totally WiFi Dependant
Sep 2, 2010
This is my 1st BlackBerry. I've been given a Bold 9700 & I'm over the moon with it's basic features. I've simply transferred the PAYG SIM card out of my previous phone - a Sony Ericsson w302, where most things worked as expected. Regards the BB's other features, I was quite surprised to find personal email impossible to set up & internet to be totally WiFi Dependant. In addition, many apps (eg, msn, facebook, google maps, etc) don't work due to there being no data connection, even whilst using WiFi.
Expecting the need to upgrade to a 3g SIM card, I called orange & was told that I'd need to pay £5/mth for email & 250MB data. I consider this quite objectionable - is that really the deal & will it solve my problems? If that's the best orange can do, what experience have you guys had with other UK carriers on PAYG.
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Feb 28, 2010
I sold my at&t bold 9700 and bought a t-mobile version, unlocked it and am using it on at&t and I don't have to pay the ridiculous price of 30 per month for internet service on my phone. really I only need the phone for texting, phone calls listening to music and taking some pictures anywayz. Till phone carriers lower their prices. I will never pay 30 a month for smart phone internet again.
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Mar 24, 2010
Is it me, or BIS service for blackberry 9700 that makes surfing to the internet so slow?
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May 26, 2010
Currently using the Blackberry 9700. Got it a week ago on a 3-year contract. and have had no major issues until today.For the past 12-24 hours, I have been unable to access anything that uses the Blackberry internet service (BBM, MSN, Facebook and Internet Browser included). I went into "Manage Connections", then "Services Status" and discovered this:
BlackBerry Internet Service
Connection: Not Connected
I'd assume it isn't supposed to be like that; I've tried restarting the device several times to no avail.Anyone have any ideas on how to fix this problem?
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Jun 9, 2010
I have blackberry service on my account - I am able to access the internet but my cannot connect to blackberry internet service so I can use facebook add on, instant messenger and personal email.I have been through all settings with my service provider. Host route, manual re-setting phone, installing updated software - absolutely everything. They have even sent me two new phones, but still no joy.
Upon accessing the mobileemail.vodafone.net site, when i enter my IMEI and pin it states my account is de-activated or suspended - upon browsing the web this usually happens with phones bought from ebay/stolen phones. Note-This is a brand new handset, direct from Vodafone.My account is fine, Vodafone can see no problem and have now told me they are out of answers.
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Jan 11, 2010
Since 2 days ago my blackberry (BIS) isnt working anymore, edge s in small letters cant send or recieve bbm or mail messages calling my carrier didnt help and al the usual stuff as battery pull, reinstall os didnt work
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May 19, 2010
I just got my new Bold9700 and am trying to set it up and failing completely. Part of this may be because I am in Costa Rica. The primary problem is that it is connecting to a WiFi network, but not to a BlackBerry Internet Service. I have a data plan, I am linked to a network here (called I.C.E), and I am connected to a WiFi network, but it will not open due to the lack of Internet Service connection.
My phone is apparently locked, but I am using a USA SIM card, not a Costa Rican one. Do I need to unlock my phone in order to connect to the Internet Server here? As a result of this connection, I also cannot access email or set up BBM.
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Jan 23, 2010
How do I tell if I am connecting to the internet via a Vodafone connection (and being charged for the usage) or connected via a free wifi connection? I have a Bold 9700.
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May 11, 2012
i bought the bold 9700 today. As i succesfully connect to my wifi and type in an adress, i get this error "Unable to find the requested server"P.S: i have no data plan yet.
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Jul 9, 2010
I just got a new BB Bold 9700 from the UK and had it sent to me in Iraq. I've connected to my home wifi, which i used to do with my old BB to use the BBM service, but for some reason my new BB won't connect to the internet even though it is connected to my wifi. My laptop is connected to the internet through the wifi and there doesn't seem to be any problems with conflicting IP addresses or anything like that so i don't know why my BB won't connect to the internet. Could it be that my BB wasn't registered while it was in the UK or anything like that? Or is there another reason?
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Aug 18, 2010
I got my torch 9800 on launch day. i loved this device and definately felt like i was upgrading from my old device (iphone 3g). as much as i love the capabilities of the device i have run into a few issues, specifically network issues. it all started on sunday when all of a sudden i lost connection to the blackberry servers(the little logo in the corner was gone..) i went to at&t on monday and they could not figure it out. apparently my service book for the blackberry internet service got deleted(i didnt even know what a servicebook was lol) so i went home later that night and downnloaded the at&t software and reinstalled the os and this worked. then all of a sudden today, my fb was acting up, so i deleted the app. then i lost the connection again... do you guys have any idea what could be causing this? im currently reinstalling the os as i write this.
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Jan 12, 2010
I have nokia 5800. I am able to connect to my office wi-fi with this. And after connecting when I do Start Browsing, I am also able to browse sites successfully. But when I go to home screen -> menu -> internet -> facebook, and try to open it. It shows me "Connecting through AirTel" even though my wi-fi is still connected, this facebook is trying to connect to internet with my service provider internet. Can anybody please tell me how can I educate facebook application to use my wi-fi internet connection and not the service provider one?
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Jun 7, 2012
If I close my phone account with a particular phone service because I no longer need my personal phone, will my Iphone still work like an ipod in that it can still get to the internet through WiFi? Or general what functions will the piece of equipment still have? For example, will apps still work?
Info:
iPhone 3GS, iOS 5.1.1
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Nov 11, 2010
I just bought my Hazel yesterday night, trying the WiFi n widget (which only appear in some theme and have 5 widgets appear) and found that a lot of the applications are not there, so as advice in written in paper inside the box, I downloaded the update service software into PC and update to my phone this morning and while doing a light browsing, was amaze that I have whole lot of new applications, games and even theme, but at later of the day, I found out that the I cant surf the net through WiFi, I was able to connect to WiFi, but was unable to surf the Internet.
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May 31, 2012
i have a bold 9900 and it seems nearly every bbm stops working. i can still use it through WIFI but it says not connected when not connected to WIFI. i can not get on facebook at all even with WIFI. usually when this happens it starts working again but its been down for over 24hrs now.
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Aug 24, 2012
I've just switched to a 9900 and I'm having problems with data services. BBM and email works fine, but no other application requiring Internet service does (including application world). I already re-register the headset, got a service book sent and tried several hard reboots, and even reset it to factory settings but nothing seems to fix it. I already contacted my carrier and said that everything should be working fine as I do have internet/data services provisioned.
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Mar 10, 2012
I've not had a problem with my Bold, until last night. The BB Internet Connection turned off, and I can't seem to figure out how to get it 'on' again. I wasn't doing anything unusual, other than sending an email. And it just quit.
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Nov 3, 2011
I am using Bold 2 (9700)but cannot access the bb internet service and the BBM.when I inserted the sim to a different BB Phone it works alright.
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Mar 29, 2012
There is a bug between BIS and Office365 and Exchange Online that causes the email record ID to get corrupted when using IMAP to retrieve your mail. The cause is old email messages will be pushed out to your BlackBerry. Not sure it the problem is on RIM's side or Microsoft's side as other IMAP clients work with both products.New BlackBerry smartphone phones automatically connect to the IMAP service when setting up Internet email so there is no option to use POP.So the only reliable method to get email from Office365 or Exchange Online is to use the Outlook Web Access (OWA) service. Alternatively, you could also use BlackBerry Enterprise Service (BES) or an ActiveSync client like AstroSync for full email/contacts/calendar support.To get Outlook Web Access (OWA) working use the following settings:[URL] Outlook choose OptionsThen select Settings for POP, IMAP, and SMTP accessLook under the Server name for POP, IMAP or SMTP accessPOP settingServer name: podXXXXX.outlook.com (XXXXX will show your actually POD number)That's the setting you can use for Outlook Web Access (OWA) in the following format:[URL] is [URL] (domain name is your email's domain name)Mailbox is firstname.lastname
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Oct 17, 2012
I bought a BB Bold 9700 from eBay, and I cannot get the BB internet service to work.
I do have a data plan that works with BIS. Before this i used this sim with an Android phone, hat worked just fine.And I have tried this sim on an Curve 8320, and on this one works just fine.I use a prepay card from Vodafone DE.I called the customer service from Vodafone and they've told me that it takes 3 days to activate this service (even though it worked on the 8320 imediatly).The 3 days have past, and nothing.A guy from a Vodafone shop in Germany, told me that the phone has been pre-registered before by someone else, and that I should contact Blackberry Support, but this guy didn't seem to know what is talking about.
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May 11, 2012
My black berry internet service is not working. i am on a vodafone contract and i do have blackberry plan in my contract so it should work but it keeps saying it is not connected.
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May 23, 2010
I just switched to sprint yesterday and picked up the 9650. Today I tried to access the sprint blackberry internet service site to change my signature. When I go to register it tells me I cant access the Blackberry internet service from my pc and I should access it from my phone. I cant find any where on m phone to add a signature, any help? This is a personal blackberry account.
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Nov 14, 2012
My internet service is not working @ all only BBM and facebook is work.
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Sep 30, 2011
I have a Bold 9900, and have already setup an account with my carrier in regards to the BIS account/email (stc.blackberry.com) in my case. It was setup through the email client on the bold and not through the website (stc.blackberry.com).verytime i try to login it says username/password is incorrect, though i am sure it is correct. I had previously tried to create the account through the website, but an error of "Your account is not accessible via HTML browser. Please use your device to access BlackBerry Internet Service". That error occurs even if i use the Bold 9900 browser or and other browser for that matter. The email account sends an recieves emails, but i cannot access the settings via the website on the phone or pc.
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Aug 1, 2011
I have bought an unlocked blackberry 9650 verizon phone from [URL].the problem is i can make calls, receive messages but internet & blackberry services are not working.I am tired of sending registration message from host routing table but no service yet..
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Oct 5, 2011
i currently have a blackberry 9700 bold which is unlocked i am using a telus simcard in it, how ever my data connection random stopped working the operating system is 6.0 which was available through the desktop software.when i click on service status it says
blackberry internet service not connected
blackberry enterprise server not connected
get y connections back all my data just randomly stopped working?
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May 20, 2010
I have Blackberry Internet Service. Try to upgrade to 5.0 and iam only given 4.6 options. What gives?
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Feb 6, 2012
My Bold 9930 internet service stopped working I updated the phone and tried all possibilities with my network provider and still its not working on my phone.
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Jun 15, 2010
I cant figure out how to get it back..o t mobile w .656..tried everything i read on here... When i try to open it says no service book. Ideas? t mobile tier 2 is braindead and annoying so i hung up
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Jul 15, 2010
I did the infamously foolish act of accidentally deleting the service book for my blackberry browser on my bold 9700. I checked other threads but everyones solution seems to work but for me.I think there was two icons, one was named "Browser" and the other "Internet Browser" (Correct me if im wrong.) I somehow deleted the service book for the Internet Browser. My service provider is Vodafone Qatar in the middle east and they are still new. I tried to resend service books and i get a message saying I registered my BB to the server and when I battery pull my BB, only one browser icon is still there. Is there any other way to retrieve/restore that other browser icon? I checked the setting to show all my icons and everything but its not there. (I guess I completely deleted it.
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Jun 18, 2010
Each time I reset or restart my Bold, all these service books are put on my phone automatically. Things like Facebook, AccuWeather, TeleNav, Tetris Demo, ToneMaker Demo, A BUNCH of games and other things. They are not installed but they are links that open up my browser to download them. I delete the service books so its goes away, but after i restart, BAM they are all back!!! this never happened before I got a free month of data service from t-mobile. Or is this an automatic when you get a data-plan? How can I stop or block this?
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