BB Bold :: 9700 Hangs When Trying To Connect To Desktop
Apr 9, 2012
While trying to update my apps this morning, the 9700 hung up, as did the Desktop software.I rebooted both. The device works partially but I am missing key features like the browser. When connecting to the device through either the desktop software of the web, I enter the password, which appears to be accepted, then the device hangs again.I can't update or remove the software.I get connectivity through 3G but have no browser.
I was running it for like 2 weks and it was fine, all I use it for is to backup my phone..But today I tried installing an app through the BB Desktop Software, whenever I click on the applications seciton, it just says reading device applications...loading.........and hangs there forever.....I am thinking of installing v5......
I just got this Blackberry on Dec 31, '09.I installed the DM software from the CD and now I was going to attempt to synchronize my phone with the desktop for the first time.When I plugged the phone in to the PC, it immediately said there were updates available and I just kept hitting Next until it apparently started the 12-step update process.Now my PC has been sitting at the download step (Step 3 of 12) downloading the same module for over 30 minutes now.
I just purchased a BB Bold 9700. I installed the Desktop manager software on my computer, which went well. But when I connect my device, it just hangs, though it shows at the bottom that the device is connected
my bold doesnt seem to be able to connect to my desktop software. Even if i turn on mass storage, my phone isn't recognized by the desktop software at all. i just updated to the latest version, but still doesn't work.
I just updated my BB 9700 for the first time (511 updates to be exact). The upgrade is currently at 11 out of 12 upgrades and it is taking about 45 minutes to initialize before it gives me the message: "The desktop loader is unable to connect to the device, you may need to enter a password on the device."
The BB is not asking for password and I do not have any password protection on it. I have unplugged the USB from computer and the phone, reconnected and clicked retry and it continues to give me the same message 45 minutes later. I am freaking out a bit because it cleared all my contacts off and I believe the process it is trying to do is to restore that information.
My blackberry 9700 has started hanging quiet often.Also it always shows application storage memory full. Where as my memory card has a lot of space available.Few people said that the application storage is in d phone memory and not the media card, however applications that I have are only whatsapp, fancy smiley, shazam, Google talk, you tube, blackberry world, bbm, blackberry travel and protect.And other default applications like a calculator and file manager etc.Would this be the reason that it is working slow or not responding at times? I clear d log at least 3 times in a day but still the problem persists.
I installed Desktop Software V6 for my 9700. It recognizes everything except my organizer. I click "configure settings", it tells me the operation is in progress for a second or two and then goes back to the previous screen. Anyone else have this problem? I can't sync my calendar or contacts without being able to configure the settings.
I have a BB Bold 9000, and I can't seem to connect to BB Device Manager. It's recognized on my computer as mass storage mode, but it won't connect to Device Manager, and just says Connect your Blackberry device.
After doing some backups and so, yesterday I started the sofware, conected the 9700 but the situation is different. Desktop appears gray, it recognizes my phone PIN and model, but it doesnt works. It appears freeze. Also the phone icons appears freezed. Shows the PC and the phone, but none moves. I tried with other PC, but the situations remains similar. What is happening?
So, I just upgraded to a new Bold 9700 w/ Desktop Mgr 5.0.1.
I understand the complications some experience with this, and have diagnosed nearly everything (firewalls, virus protection, USB connection works, full/clean uninstall of old DTM, etc, etc.).
The unit is recognized by my PC and DTM. I can successfully search and download software updates, but I continue to get this error about "Your computer must be connected to the internet to perform this operation." It's maddening!
I use a stand alone PC running XP and using Outlook 2003. I'm not on any network. Don't use BES. I transferred all data from an old 8130 to this with no problem, I just can't get the initial sync to happen.
The only remaining solutions I've read about (although don't really understand) are:
1. ensuring COMM ports 80 and/or 443 are open to the device. How exactly do I do this? Really, I have no clue what that means.
2. Finding an old version of Destop Manager (4.2 and earlier). Got a URL handy?
3. changing my bberry router configuration. This sounds drastic, but at least it's a workaround.
I've just recieved my 9700 today, and when it boots up, the loading screen completes, but the desktop won't appear.The BlackBerry logo with the white loadingarea (see attached image from Google) is "frozen" on the screen...
The Desktop Manager cannot connect to the phone eighter.I've tried removing the battery, sim-card and SD-card, but nothing helps..
I have a personally-owned device that my employer was allowing me to use for business purposes.I am running Outlook 2003 to connect with a corporate Exchange server.I am running Desktop Redirector to push email to my 9700.I am planning on leaving this company within the next few months and I started wondering. Short of wiping my phone, how can I disassociate it from that corporate email address? Yeah, I plan on uninstalling Desktop Manager and Redirector when I leave. but the way I see it, my phone will still "expect" email from that address even though it's not getting any. Is that the right way of thinking about it? How do I completely get rid of that address association?
I am with T-mobile with a Blackberry 9700 v5.0.0.330 (Platform 5.1.0.91)
I am having difficulty syncing my device to my computer.
I am running Vista 32 bit on a Dell Inspiron 1525.
I have downloaded Desktop Manager 5.0.1 B49 MultiLanguage - Without Media Manager successfully and downloaded the latest version (I have seen elsewhere that this version is suggested for the bold 9700).
My computer recognizes the device but from the Found New Hardware prompt as a RIM Composite Device but In the desktop manager it says that there is no device plugged in.
I have also turned on media card support and mass storeage mode.
I cannot find the appropriate driver through the device manager either.
I did a couple battery pulls and connection re-tries in different usb ports.
When i run the desktop manager setup file, the installation process begins, and shows me a dialogue box that says 'pending .net framework' and i hit install to let it start. It goes through a couple of dialogue boxes and after like 5 mins, an error appears saying 'this requires that .net 3.5 sp1 shouild be installed' and i hit finish and it is exited.
Typically, as these things seem to happen, one day everything's fine & the next it's not! My Bold 9700 will no longer connect to the Desktop Manager, but worked fine yesterday. Having run the Troubleshooter, I'm being told "Rim.Desktop is Incompatible".
When I connect my BB Bold 9700 to the laptop by USB the clock appears, the battery icon shows a plug but then I get the message that it will not charge.The phone cannot be detected by the desktop software (finds it no problem on Bluetooth). I have seen that the mass storage function must be turned on. However with OS6 there appears to be no way of doing this as the media card does not appear in Options.
As of 2 days ago my 9550 won't sync with Outlook (USB or Bluetooth). Has worked fine for 2+ years. I have made no changes or updated any software. After 10+ hours of tech support with RIM they tell me its a software glitch they are aware of and don't know when or if it will be resolved. Verizon is not aware of the issue...RIM has me waste 10+ hours of my time and their techs time...and they both have told me your out of luck.
Bold 9790, running 7.0.0.609. Desktop Software 7.1.0.32. Windows 7 Pro 64 SP1Per the subject, I cannot connect my 9790 to the Desktop Software via Bluetooth. I have uninstalled and reinstalled the software (with a reboot inbetween) with success.When pairing the phone with Windows, it detects and attempts to install 3 drivers. The only one that is successful is the modem profile. No other drivers are installed.The Desktop Software does not see the phone. If I attempt to install the phone through the Desktop Software initially, it will see the phone, however the same problem occurs with the drivers.I should also note that the phone is set to always connect to the PC.
I just bought blackberry 9700 3day ago.... i useing blackberry massanger, 1st day and 2nd day its work fine... so my friend ask me to join a group... after i accept the invitation to join this group. i found out that, my massanger cant work, the system down means "hang UP " can't do anything with it so i need to restart it...
I installed the version that came with Curve 8330 (Verizon), on Dell Latitude 620 running Vista Ultimate. The Desktop started with the blank weavy screen but no menus. Hourglass. I waited for 30 minutes. No progress. I uninstalled, rebooted, downloaded the most current version 5.x.x.x from the support site, installed, rebooted, and started the software again and I received the same results. Get hourglass for over 30 minutes.I can start Devise Manager and it shows that my device is properly connected.I tried starting with Outlook running, and without outlook running.Nothing seemed to make any difference. The Desktop does not start at all. It hangs before it even shows any menus or anything on the screen.At this point i can not transfer my outlook contacts, Calendar, etc. to BB. How do I get the Desktop software to run?
I just recently switched from a Bold 9000 (ATT, OS 5) to a Bold 9700 (ATT OS 5).On the Bold 9000, I had 2 separate icons for my email. One was "Desktop" (the email from the BES) and one was "Personal" (my gmail account). There was also an option in the email settings to determine which emails showed up in the "Messages" view as well and you could have personal, work or both show up there.Now I can't seem to find this option in the 9700.
Why does desktop manager not allow you to delete off applications you aren't going to use? The ones I'm specifically wanting to delete are in the downloads folder-mobile video, community, music apps, my-cast weather, MobiTV, MusicID, and XMradio. I'd like to get rid of these to free up some space for other applications I will use.
I have a Blackberry 9700 phone which has been working fine up until today when I decided to load the "Blackberry User Tools" software onto my P.C. at home. After successful installation and machine restart, I was asked to enter my "Device Password". Assuming this would be my password I set originally to lock my phone I entered it and found this didn't work. I subsequently attempted a number of other logical permutations but then realised that if I continued I would lock my phone. So I stopped (at 8/10 tries) and called my service provider "Orange UK" who advised they couldn't help me and that if I continued to enter the incorrect code, it would wipe my phone as it would automatically reset!When I connected via USB last time, it asked for me to enter the word "blackberry" which I did but when it then asked me to enter my password (which I assumed was the four digit numerical code I had originally set the phone with) it failed to work. I am now left with two further attempts. Please can anyone assist by advising me what I can do to overcome the problem without wiping my phone as the contents are very important to me.
I used to be able to sync my calendar from outlook to my Bold no problem. Now, the sync routine within the Blackberry Desktop application just skips calendar sync completely, nothing in the log file, just gives a little beep. Tasks, contacts, memo all sync fine. I have updated all device SW (5.0.0) and desktop versions. I have done hard resets, combined all calendars to one, etc.
I have just bought my first Blackberry.I have downloaded the desk top manager.I am trying to insert a new signature to my emails.There is no email option on the desk top manager.Would anyone know why?
