BB Bold :: 7.1 Update / Wifi Won't Connect
Mar 19, 2011
I wanted to download the update via the wireless network. I have the upgrade icon on the homescreen of my 9900 (virgin contract). However, my wireless will not connect I am getting either 'network lost' or just failed to connect. I have ran diagnostics and all is fine but when I go to device < device and status info and run network test from there get this:Radio activation: failSignal level: -77 dbmRadio access: UMTSNetwork: T-Mobile UKIP Address: 0.0.0.0All email accounts passed and when viewing the certificates of available network it says amazon mp3, untrusted cert chain, stale chain status, private key on device.I have resent sevice books and each time I run diagnostics or test I get the Blackberry 'your device has been registered with the wireless network' notification.
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Jun 11, 2012
i have problem to connect to wifi after update my iphone 4 in i0s 5.1.1?
Info:
iPhone 4, iOS 5.1.1
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Apr 29, 2011
My Xoom has had no problems connecting to my home wifi until today. After disconecting from my home wifi in an attempt to connect to an Eye-fi card network, my Xoom will no longer connect to my home network! I have tried the reboot (holding down the volume up key and pressing the power button), but still all I get is the constant "obtaining and IP address from...., and scanning" message.I tried "forgetting" my router connection and reconnecting, but it didn't help.I did download the Adobe Flash update the other day, and it seemed to cause no problems, so I don't know why I can't connect to my wireless router?
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Jan 28, 2012
Since I updated to 2.3.3 late last year, I've not been able to get onto t'interweb. I can connect to wifi and to the network now, but pages won't load. I've downloaded an app to fix wifi but that hasn't sorted it either, and it doesn't matter which network I connect to.
I've tried static IP etc which gets me connected, but it doesn't get the pages loaded, and it worked before the update on all networks absolutely fine so it's not the routers that need sorting, it's the phone.
what else to try that preferably doesn't involve wiping the phone and starting again?
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Apr 21, 2012
I am trying to update an app, but its asking to connect to a wifi or downlown it in itunes. There are several apps that need updating, I can't do either or, or maybe I just don't know how to do it.It's saying that the app is over 50MB. But it's not telling me which app
Info:
iPhone 4
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May 10, 2012
After update 5.1.1 my iPhone 4s and iPad 1 both say "unable to connect with..."I have tried "forget network" I have turned off and on both WiFi and phone/Pad My network is listed and I have set the correct password all settings look ok to me.It just will not connect....
Info:
iPhone 4S, iOS 5.1
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Feb 27, 2015
As of this morning I have not been able to connect my AT&T 1520 Lumia to my wireless network. Last night I did the Denim upgrade via the same network. Android tablets and iPhones having no issues connecting. Have restarted the router, verified MAC Address. Deleted MAC from access control. Disabled all security (made it an open network) and it still will not connect.
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Jul 21, 2015
So, I used to be able to listen to music at work without using my data plan. I could just connect to the guest wifi. Selecting the "Click to connect" would bring up the web page where we log in and I was up and running. Now when I select "Click to connect", I just get a big lock with a cross through it. Selecting "Use network as is" doesn't do anything.
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May 13, 2012
Since the installation of ios 5.1.1. my iphone 4s can connect neither to my motorola bluetooth headset nor to my canon WIFI printer. Someone here who made the same experience? Is it a bug and eventually already known by Apple IT?
Info:
iPhone 4S, iOS 5.1.1
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Sep 9, 2014
I had updated my phone a while back and the wifi has been hit or miss ever since but still could connect enough not to do anything about it.  Don't know why but since my husband updated his phone and connected it to the iTunes account we share none of us can connect to wifi at all. (his will connect but then go back to 3G very quickly). I've tried resetting network settings but it doesn't work. I don't get the option to "forget network".Â
Info:
iPhone 4, iOS 7.1.2
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Jul 22, 2010
ive went to the wifi setting properties. then, the problem comes after i selected "scan for network" and selected my wifi network name. then, it requested me to insert a PIN into my router. how do i do that?
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Sep 19, 2012
I connected my blackberry to my home wifi network but now every time I return home the phone doesn't connect automatically. I have to pull the battery and restart the phone then it will connect automatically. I don't have any mobile service at my house and am dependent on using UMA over wifi to receive calls so I'd like to get this sorted.
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Jul 2, 2012
I have a Bold 9900 on Orange UK running os7.1 official release. The problem I am having is that when I am connected to a wifi network for wifi calling when I try to browse the internet it will not always allow me and says that its "unable to connect to server. Please try again later" or something similar.I have tried connecting to a different router but still have the same issue.
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Aug 8, 2011
I just purchased my 9700 and have porblems connecting to my wifi. I ve tried th WPS setup both with the pin method and push button setup.
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Oct 4, 2012
i have blackberry bold9700 version 6.0. i am using wi fi network but my facebook not working. a error occured here, the error is you are currently on a service plan that does not support this application,connect to a wi-fi network or connect your service provider to upgrade your data plan.
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Jul 24, 2010
I have a blackberry bold 9700 and i got it a few days ago and every since then ive been trying to get the wifi working.The phones unlocked by the way. I set up the wifi fine but in manage connections i have my network in green beside my wifi and a white tick to the right and its supposed to be a green checkmark im assuming. No matter what i do my wifi symbol wont light up white its still grey and i set up the wifi and it says it succesfully connected but still no wifi. Is it my phone settings or my internet or my phone i dont know right now im so confused. and i have a linksys router and im with roger
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Dec 25, 2011
i've just bought the 9790 and i'm still figuring out how to connect to wi-fi while turning off my data plan. so far, when i turn off the data plan, i'm unable to connect to wi-fi.
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Jun 14, 2011
y can't my bb messengers can't connect through wifi alone?
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May 27, 2012
I am currenlty with some friends. everyone can connect to the wi-fi but me 6 pc, four iphone etc.even my pc but not my blackberry< It shows the network and the status is connected but the wi-fi icon is never white
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Dec 17, 2011
I just went overseas for a few days and I was able to connect to the WIFI network with my Data Services option as 'Off' because I have a 3G plan and I didn't want to get charged for 3G overseas as it's more expensive.However after I connected to the WIFI I couldn't do any browsing. It says 'A communication failure has occurred. The server may be busy, please try again later. If the problem persists contact your service provider'
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Oct 1, 2011
if i connect to wifi, my appworld, twitter, dictionary won't connect. it always says, verify my connection settings. but, Internet works.
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Sep 15, 2011
am using a Blackberry internet service from M1, singapore provider.To manage the data usage, I turn off the data plan in Set up mobile network, but then I also cannot the internet by wifi. Why is that?By the way, how can I manage the data usage? I want to use the service plan when I need to minimize the data usage, because I only have 1gb for free a month.
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May 22, 2012
I currently have the blackberry bold 9700 for tmobile.I can connect to my home network but i cant use apps such as the facebook app or the IM+ app or any social networking apps of that sort.Whenever i do try, it says you need a mobile carrier internet connection or a wifi connection. I have a white signal(showing im connected) to my home network but nothing will work.
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Nov 14, 2012
never use blackberry before. i am connected to home wifi. but when try to log in using facebook application it says "You are currently on a service plan that does not support this application, please connect to a Wi-Fi network or contact your service provider to upgrade your data plan" can someone help me on this? i never knew using BB could be this hard.
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Apr 20, 2010
I will be going on vacation and to avoid the ridiculous roaming data charges, was wondering how I can connect to BIS over wifi? I have a BB data plan with my carrier (Rogers). I just want to be able to receive e-mails and use BBM when I'm connected via wifi while I'm away. I'm guessing that if I set "Data Services" to On and "While Roaming" to Off, under Mobile Network Options, this would NOT work, correct? Or am I mistaken?
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Jul 24, 2010
I have a blackberry bold 9700 and I got it a few days ago and every since then I've been trying to get the wifi working.The phones unlocked by the way. I set up the WiFi fine but in manage connections I have my network in green beside my WiFi and a white tick to the right and its supposed to be a green checkmark. I am assuming.
No matter what I do my WiFi symbol wont light up white its still gray and I set up the WiFi and it says it successfully connected but still no WiFi. Is it my phone settings or my internet or my phone I don't know right now. I have a linksys router and I'm with rogers andnew to blackberrys.
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May 15, 2011
I am using a Blackberry Bold 9780 for 10 months now, offlate having a difficulty connecting to the internet using Wifi connectivitty. I have not updated any software ever. The device shows it is connected to the Wifi router but when I try to open any websites, returns a blank page.
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Jul 9, 2010
I just got a new BB Bold 9700 from the UK and had it sent to me in Iraq. I've connected to my home wifi, which i used to do with my old BB to use the BBM service, but for some reason my new BB won't connect to the internet even though it is connected to my wifi. My laptop is connected to the internet through the wifi and there doesn't seem to be any problems with conflicting IP addresses or anything like that so i don't know why my BB won't connect to the internet. Could it be that my BB wasn't registered while it was in the UK or anything like that? Or is there another reason?
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Aug 20, 2010
OK, this might sound like a silly Q, but when I connect my BB 9700 to my home broadband router via wi-fi, are all browsing data downloads automatically directed via the wi-fi, rather than via my carrier's network, or is there a setting somewhere that I need to change?
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Feb 1, 2010
Like many of you , I'm having WiFi connection problems with my new BB9700.When I am out of the house, I can see my BB finding local WiFI hotspots and I can connect to them immediately.However, when I get home, my BB doesn't connect to my WiFi, returning the following error message:
Unable to Connect
Reason: Failed to obtain an IP address
I have downloaded the latest BB software (now running version 5.0.0.351), cold booted everything in sight (router, phone, coffee table and the cat) but still get the same error. My foot hurts, the cat isn't talking to me and I still cannot connect at home ! Of course my Carrier's connection works perfectly as does their outrageous fee structure... (They are 3G, or Hutchinson Telecom by another name.)My WiFi service provider (PCCW / Netvigator Hong Kong) has checked the setup of my system and reports that everything is working correctly. I can connect my PS3, my laptop, my Nokia E71 without any problem and the hotline guy can see when I connect each of them to the system.I have tried different combinations of switching the usual options on and off on the BB but still can't get a connection.
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Feb 10, 2010
My 9700 wont connect to my PC to backup or tu updare the software is keeps on saying "could not establish communication with device" it starts to work but then doesnt finish the job.i did a battery pull, restarted PC tried several times it doesnt work why?
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