Nokia 5800 :: Route Not Found Error
Feb 7, 2010
I've just bought a Nokia 5800 and downloaded the latest version of Ovi Maps. I'd rather use this in offline mode, and it works well about 60% of the time. But quite often I get the error "route not found" when I try and set a route. The only way round this is to go online, and then a route can always be found.Having looked on the web I see a lot of people are having this problem but I haven't found a definitve fix yet. I've tried unistalling and reinstalling but the problem persists.
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Jan 24, 2010
I've installed ver 3.03 and maps to my memory card. I've discoverd that if I'm offline I can only drive to a location within about 1 mile. Above that I get a "route not found". I dont get this problem selecting walk. If I configure the application to be on-line then I can create a drive of any length.I've tried removing the application and maps and then reinstalling but get the same problem.
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Feb 22, 2012
I have the new nokia belle and the stable version of nokia maps 3.08 with full maps of Europe in microSD in order to use the gps in offline mode.The problem is when i go to options to avoid highways and toll roads, when planning a route for example from a city of Portugal to Amsterdam he gives me the following message: Route not found.
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Mar 19, 2010
Was trying the Ovi maps on the 5800 today in the car, had full strength GPS with no network support. I set it to navigate me home but it kept coming up with the message 'No Route Data'. I have the full UK map installed & it has worked fine all the other times I have tried it out. Still new to Ovi so not to sure what to try.All latest firmware updates installed & latest maps (not beta)
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Jan 24, 2010
I have a Nokia 5800 Nav Edition. I just upgraded to the new 3.03 Ovi maps. Does Ovi Maps speak out street names in the route navigation?? For me it just says "Turn right in 1 mile" .. no street name! It would be very helpful if this feature was included. Am I missing something on how to enable text to speech so that it speaks street names?
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Jan 23, 2010
Yesterday I had some curious experiences with my n97 and nokia maps 3.01.After I heard on the radio station, that on my route is high traffic i decided myself to choose an other driving route. Short time after I passed the exit i had orgrinally to enter, nokia maps recalculated a new route for me. So far everything works fine. Nokia maps send me now to the next exit of the highway. Here I should have done a u-turn. In my oppinion it made no sense to drive the way back to the originally exit, because the driving distance was twice as much as from the point of the u-turn? I think there is a buck in nokia maps regarding that point.Another thing which made my curious was, that after the recalculation, nokia maps tried to send me all the time on opposite site the highway enter.If anyone knows something about this points let me know.
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Feb 12, 2010
I have a Nokia 5800 XM and am trying to update to the latest version of maps. I go to Ovi store and select the download but it only offers me the opotion of LAUNCH or SEND TO FRIEND. if i select launch it says File Not Found
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Feb 1, 2010
i have since transferred a bunch of music from my PC to my phone. however, only about 10% of all albums were able to automatically include the album art. alternatively, i had to manually add the album art for each album - provided if the album art could be found in the gallery. what's curious is that, when connected by usb to my PC, and because adobe photo starter pops up by default for any connected media device of mine, i could see that the album art images, which could not be found in the gallery (and hence unable to be manually added), were very well present somewhere in my phone. clearly, i have trouble locating them. furthermore, whenever i delete an album art image from my gallery, i can kiss the said album art goodbye from the album/music app too. my questions are:
1) where are the album art images which are floating somewhere in my phone/memory card ie. how can i locate them?...........
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Feb 23, 2010
Previously I was using the original firmware which was current as of December 2009 and didn't have any real issues with my phone. Now I have the latest firmware, I cannot seem to use voice dialling effectively anymore. It either says "No match found" or dials the wrong person. I think I remember doing a voice training exercise when I had the old firmware in which I said lots of different people's names but can't seem to find that on the new firmware. Has this feature been removed or relocated with the latest firmware update?
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Apr 3, 2012
I would like to report a bug with regards to saving/making a route public.I go into Planning, then Routing, and I have several routes saved from previous workouts. As per below, I click on the "Public Route" check box, and then Save. I just get booted to a generic screen/map with the "Create New Route" button.Regardless of whether I click on save or not, if I reselect the route on the left, then it the "Public Route" check box is cleared again.In addition on the screenshot below, why does it say "2525 Hemlock St, Vancouver, BC V6H, Canada | 0.06 km". This route was clearly 25k. Strange/weird thing also is if i click on "Edit Route", (Hey anthing's worth a try....) and then Save, it actually turns my route (ie destroys my route) into .06 km. This is exactly what happened to the bottom route on the left list; it used to be 25k until I 'saved' it. Oh well, at least I can go into my recent workouts and resave the route and try again!
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Sep 4, 2011
I have a Tour and I'm trying to connect to the Lutron Processor in my home that controls our lighting system. I can easily do this from my PC but when I enter the http URL and address on my phone I get this error. It also states that the protocol specified is not supported by the handheld and I should try a different URL.
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Feb 20, 2010
could someone please help me with this problem. I have just bought a nokia 5800 comes with music phone. When i run the disk everything installs untill i get to nokia music which fails due to this error :
nokia music.exe Application error
application has generated an exception that could not be handled
process id=0x7d0 (2000) Thread id=0xfb4 (4020)
click ok to terinate the application
click cancel to debug the application
when i click cancel it says no registered jit debugger was specified
click retry to have the process wait while attaching a debugger manually
click cancel to abort the jit debug request
I am hopeless with computers, but i know i have all the system requirements as iv had the full nokia package on this pc before when i had an n96, i then deleted it all when i changed phones.
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May 1, 2010
I have updated the firmware on my 5800 to version 31.0.101.I have tried to update Maps from version 3.01 to 3.03. Each time I try, the update fails.The on-air update fails without any detailed messages. The update via USB cable fails with an error message "unknown error code 5".Does anyone know what is wrong and how to resolve this problem?
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May 10, 2010
So i connect my Nokia 5800 XM all works great, i open OVI suite and go to maps. I want to downlaod the maps for my county to my mobile phone, and there start to come some problems.when i press maps on OVI suite, on the right side of the window i see the logo of the OVI maps and its in black/white and there is a text msg: "Internal Error" and Maps encountered a unknow error, try again later.So i did try but still the same, what is wrong, how to fix it? any help?
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Aug 31, 2010
I recently upgraded to firmware v51 after updating i m experiencing a strange problem
""""while pressing O it types L ---- the key just below it-----""""" and with other keys too pressing something and typing something else...
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Feb 11, 2010
I cannot play .mp4 videos on my new Nokia 5800 I have tried using OVI and mass storage connections. Some files will play but most will not, I have checked everything ie codec, res. frame rate etc it all seems OK. I have looked at the files on the memory card and they all match the pre-installed flies, cannot understand? Please help
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Jan 27, 2010
I live in Blegium and try to update my Nokia 5800 ExpressMusic to the new firmware (31.01.101). For the moment I have the firmware 30.0.011.When I check with my mobile if there are new updates, then it says there are no new updates available. When I ckeck on the nokia website with my productcode, it says that I can update to the new firmware. When I connect to my PC (Vista Ultimate 64bit), then it finds the new firmware and wants to update my mobile. During the update, it shuts my mobile down and then gives the error message that he can not find the device. So I disconnect my mobile, restart it and reconnect it. After this I choose to try again with locating my mobile, he finds it and starts with updating again till the part where my mobile is turned off again. So I keep getting stuck in this loop.Anybody knows a solution for this?
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Jul 27, 2010
This is getting really frustrating.I bought this blue nokia 5800 XM in January (Australia), and in the past month its been giving me trouble.Okay, right now: Running v50.xx..My phone is having a 'general error' when I try and play music in the music player.Only when I find songs via the file manager I can play them..One at a time.This is the second time within a week that its done this!The first time I googled around and found I had to 'hard-reset' then clear my memory card of bad sectors.Done that, it fixed..Until now.This isn't the only problem, at the start of the month my stupid phone would restart itself just for fun, and the alarm doesn't function properly (when I touch/slide to 'snooze' or 'stop' it doesn't respond until a minute later) And the memory card has wiped itself before aswell
I reformatted the entire phone and memory, clean install of firmware and everything but still I get problems? Why? Think I'll go back to my old SE w910i it was much better..No problems with it ever (even after I dropped the battery in water).BTW I think I should have 1yr nokia warranty (does it cover first year from purchase?), but then again all they'll tell me to do is wait my time every week re-formatting the phone.
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Apr 30, 2010
I upgraded my firmware to V 50.0.005, cause that's what Ovi store told me to do in order to download ovi maps. However, now, when I open my internet browser it automatically opens full screen which is really not my preference. But when I click "options" it just shuts down.Also when I enter Ovi store now, at first it seems fine but after loading an app page it crashes saying no more than "Something went wrong".
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Jul 27, 2010
I updated my phone software to V.50.0.005 - custom version 50.0.005.352.02 - and since then the following features are not working/crash:Touch-screen doesn't respond in incoming calls, Real player is crashing when I open it, IM doesn't start, Finally, it appears I have a new messages in my answer phone that I don't.
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Feb 19, 2010
I have a Nokia 5800 and Nokia BH-212 bluetooth headset. Is it possible to play music when driving using an FM transmitter plugged in to the headphone socket on the phone, to play through the car stereo speakers, and to use the headset to kick in in case someone calls whilst I'm driving and listening to music? I'm getting the music through the bluetooth thing.
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May 5, 2010
After the last update (v50) on my nokia xpressmusic 5800 I have no longer access to my internet connection thru WLAN. It shows the error message "Invalid Server Name". My router (DLink WBR1310) uses WEP encryption. How do I solve this problem? Should a hard reset fix this problem?
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Jun 11, 2010
I just upgraded my Nokia 5800 to the latest firmware and now my WLAN always gives me the 'INvalid Server Name' issue and also my vibration alert has stopped working for all profiles. please HElp.I have tried everything on the other discussion board. It dosent help.
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Jan 6, 2010
i did plug my nokia 5800, ovi found out that my maps could be updated...it deleted all my older maps and as it tried to download the new one i always get this message "internal error the software faced an unknowed error.try again later" i have more than enough space on my memory card (5.3 Go free) , i tried downloading the france map piece by piece and it stille don't work, even with the language files which are about 2Mo . the download start with the progression bar but never end
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Feb 5, 2010
XM 5800, latest firmware, Maps 3 installed and working OK. I get "Error while loading catalogue for Nokia 5800 XpressMusic" whenever I start Map Loader 3. Uninstalled/reinstalled Map Loader 3 several times. Tried suggested fixes of deleting qf and cities folder then running Maps to recreate file structure. Tried it on a Windows 7 PC with PC Suite and also a Vista PC with Ovi Suite. Same error message. I am left without the ability to download any maps except over the air as I go incurring data charges. So I may as well just use Google maps! I see in the discussion groups this issue comes up for many different Nokia phones occasionally but I have never seen a solution.
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Feb 8, 2010
I've downloaded the new ovi maps 3.3. But I have no actual maps on it, I just see empty space and have all the options for GPS etc. Now I want to use Map loader. It keeps telling me "Waiting for phone' fine I plug in my phone with usb cable, take pc suite, and it just keeps on going "waiting for phone", now when I choose Mass storage mode, I get an error telling me " You have atleast 1 phone connected in mass storage mode, please reconnect your phone and select pc suite" I do that and yep. Keeps going "Waiting for phone".
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Jan 25, 2010
I have a problem with maps upload to my mobile, whenever I start Map Loader I see a message: You have connected at least one phone (Soft) without a Maps drive. Either you are using an old Map version - .. - or have never started your Maps application. I use USB PC-Suite mode, I have had run Maps application on my phone before I try to connect Map Loader, the Maps version installed on the phone is v3.03 10wk01 b05 - so that's obviously not a reason! Now
I can't install new maps anymore - I just can click this error window away and choose some maps, they would be downloaded from the Internet, but they would not appear on my mobile! With a previous version of the map loader (don't know the version number any more, and previous maps version on the phone, I also need a link to Maps Updater due the Nokia site malfunction - couldn't find this software anymore.
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May 10, 2010
I have a problem with the "map loader" and my Nokia 5800 XM. The map loader worked as I bought the phone some months ago. Everything worked fine. Today I had to do a reset. The map is still working, but I cant get the map loader to work. After the start of the program and sync with the 5800 XM im getting an errormsg (in german but im trying to translate) "cannot load the catalog of the 5800 xm". Thats it. I googled whole day, but found no solution so this forum is my last help right now. It worked (today) before i have done the reset so im thinking that its not my OS (Windows7 64bit).
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Jul 8, 2010
I have installed Nokia OVI Suite version 2.2.0.245 and attempted to sync my Nokia 5800 XpressMusic device but I'm having various problems getting the OVI Suite to recognize my device. For the most part, when the program will come up with a message saying "Please change the USB mode on your device to OVI Suite (or PC Suite) USB Mode". Now, I'm already in PC Suite mode but I still disconnect the USB cable and connect it again, selecting the PC Suite mode again on my device. This does not change anything as I still get the same error message. When I don't get this error message, and I try to sync my messages (for example), the application crashes. I'm running windows Vista SP2, and my Nokia 5800 has the latest firmware installed V 31.2.101 (installed today July 7th, 2010) I don't know if this is a known issue and anybody knows how to fix it. if not, I hope the folks at Nokia take note and consider this issue.
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Aug 30, 2010
I have a prob with my one week old (!) 5800 phone. Its 8GB memory card became invisible (file browser says- E: NO MEMORY CARD INSERTED) while I was browsing internet (on the screen suddenly appeared 'it is advised to choose Remove memory card first in phone menu, and then remove it' or smth like that).Now no formatting capabilities in phone menu. I have tried another Memory Card 1GB, Nokia made, and it is invisible too. My old Nokia E51i file manager can read both cards.The phone is ONE WEEK from an authorised Nokia shop, no damages, no fall.
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Jun 2, 2010
I yesterday installed Nokia Software Updater 2.5.2 (LATEST) on my PC Running-
Windows 7 ultimate 32-bit build 7600
No ovi suite installed.
I had some problems in my new software V50 of Nokia 5800. I tried to reinstall the firmware but there is no option to reinstall as earlier versions of NSU had.
But in help file of that NSU(5.2.5) it is written that-:''After the phone has been detected and identified and the update information checked, Nokia Software Updater displays a summary on the PC screen. If you want to continue updating your phone software, click the Update button. It is also possible to reinstall the same software version that is already in the phone.Now what do I do as in my NSU there is no option to Reinstall?
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