Motorola Photon 4G :: Screen Unresponsive From Holding Down In Same Area
Nov 15, 2011
When I try playing a game, particularly racing games where you have to hold down a button on the screen, the screen will become unresponsive in the one spot. Then after a second or two it will become responsive again, then unresponsive again. The process repeats the entire game.You can test this by downloading a racing game and then holding down the gas button. I experience the car slowing down or coming to a stop from holding down that one area for long periods of time (usually 30 seconds). After about 2 seconds, the screen will become responsive in that area again and the car will speed back up, but then it will become unresponsive again in just a few seconds..
This problem I have noticed will multiple racing games from different developers. Here are two games I notice it the most in: RacingMoto and Top Truck Free.I also posted over at XDA and someone said it has to do with preventing the screen from coming on in your pocket.I was wondering if Motorola is planning on fixing this because Sprint is marketing this phone as the "Gaming Guru's Weapon of Choice". It's a little hard to become a gamer on this phone if the screen becomes unresponsive.
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Aug 14, 2011
I noticed that whenever I am making/receiving calls, the screen flashes every few seconds. I wonder why it is doing that. I have never seen this on any other phone before. At first I thought it was related only to the silent call issue that the screen flashes every few seconds but even when I am able to make a regular call it still does this.
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Mar 10, 2012
A 2nd atrix in my house recently had a keyboard issue which prevented using the keyboard in the portrait mode. It responded but not correctly. Eagle328 suggested downloading another keyboard, which solved the keyboard use problem so that we can at least use it in portrait mode.
We have now realized that a specific area of the display on all home screens is "dead."
That is, if you divided the screen into 5 equal sections from top to bottom, the second section does not respond anywhere from left to right of that section.
Example 1: if you had your home page filled with app icons, you would have 20 icons. In the second row of icons (from the top), not one of the 4 would respond. All others would act normally.
Example 2: If you had 4 notifications and you pulled the screen down, you could tap the first one, the third one, and the fourth one and get a response...but the 2nd one would not respond because it ends up in that second section of the screen.
I'm thinking it is time to take the phone to the AT&T store, but wanted to throw this out first. As with most of you, this phone is used for business, and would be extremely inconvenient to take into town,... but afraid it may be that time.
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May 11, 2011
Picking it up this morning I tried entering my security PIN only to find the numbers weren't registering. The problem? My finger holding the device - while not touching the screen area - was too close and was activating multitouch. Moving my finger out of the way solved the problem though my grip slips away and the device starts to fall out of my hands.
I can't be the only one that finds this tablet hard to hold. And the best part is, there's an easy remedy to the situation: give us the option to change the active screen area (e.g. shrink it by a certain number of pixels in order to give us more room to hold it). Even without changing anything else in Honeycomb this is still doable, yet I fear it will never become a reality.
Am I the only one who wants to see them let us shrink the touchable area of the screen so we can hold it better?
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Sep 26, 2011
All of a sudden today my notification bar... or rather that top portion of the touch screen has gone mad.When Im on a vertical screen... the notification keeps trying to pull down.When it is a horizontal screen, whatever icon, or keys if its the full screen keyboard, just start typing away like crazy.I had it on landscape texting onscreen..... it typed out wqasdddddwwedaaad. So it must be something "stuck" on that portion of the touch screen.How do I fix this.I dont have any new installed apps in the past week. I had very few issues when I got the gingerbread update, and they all smoothed out. The only thing recent was 5 days ago I changed from a 8gb microsd to a 16gb, but I doubt that would have any impact on touch screen function.
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Jul 1, 2012
Taking a screen shot requires holding the power and volume down buttons for a few seconds. Couldn't it be done by just pressing them? Also, it should take the screen shot when the buttons are released. As it is now, everytime I force a reboot, I also take a screen shot.
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Sep 5, 2012
We send a droid razr for repair on 8/22 and it was received on 8/24. Received an email at 11:03 on 8/27 that the problem with the phone is not covered under the warrantee and to contact Motorola as soon as possible to authorize and pay for the repair. I agreed to pay $125 plus tax to repair the screen as long as the overheating and battery not holding a charge was looked into. Today I called to see what was going on and was advised that she (rep) has no idea and would send an email and get back to me within 24-24 hours. I advised that was not acceptable and I was sent to the Repair Escalation Department, Curtis advised me the exact same thing and when i explained that my phone has been with Motorola since 8/24 and they have had my payment since 8/27 and that originally I was advised that the repair would be done and the phone back to me within 5 business days and we were now at 8 and I needed to speak to a supervision he stated that he was the supervisor and there was no one above him to talk to. Someone please explain how I am getting the same exact information (none with a 24 to 48 hour wait time) from customer service and the Repair Escalation Department?
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Dec 26, 2011
I have this weird thing going on with my Atrix. I've had it for about six months and it was fine until now. What happens is that the touchscreen stops responding after it is turned off (pressing the power button) and back on. I can't unlock the phone, but the volume buttons are still responsive and I can still turn off the screen. If i reboot it (by removing the battery), it boots up just fine, with the screen working perfectly. It'll sometimes stop working when ending a call. The weird thing is that it doesn't happen everytime I turn off the screen, and when it happens, if I turn it off and back on it sometimes starts working again. It also seems to happen more frequently when the battery is low.
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Aug 3, 2011
My screen becomes unresponsive at times even when I am not running anything, then I have to press the screen lock switch to get it back running. I tried factory reset and do not run any task killer apps, I have faced this issue with both Eclair and Froyo.
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Jun 6, 2011
On occasion, when I hold my Xoom so that it is tilted backwards (i.e. I'm lying down and the Xoom is held in front of me slightly tiled back) the screen becomes totally unresponsive to taps. If I tilt the screen forward and retap it seems to work fine or if I press the standby/power button on and off it seems to reset and work fine. This happens about 25% of the time and once it starts it continues until I reboot.
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Apr 16, 2012
Since upgrading to the latest firmware version, I have experienced a number of issues. Before I begin, I will say that the phone has never been tampered with, and I have only used stock ROMS. A portion of the screen is unresponsive to touch while in portrait mode. The unusable portion covers about 20% of the screen, and begins about 20% of the way down from the top. Basically, this means that the third row of shortcuts (from the bottom) are unusable, cannot be moved, etc. Turning the phone into landscape mode renders the previously unusable portion (now a vertical stripe along the left side of the phone, if the buttons are on the right) responsive to touch again. Certain keys in the multi touch keyboard do not respond while in landscape mode. The "C", "X", and "D" keys no longer work in landscape mode. For approximately a month, the "R" key did not work in either orientation, though it has inexplicably begun working in both orientations.I have also experienced general stability issues. The phone has turned off a few times, on its own, as well as shutting down facebook when toggling between messaging and chat.
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Nov 21, 2011
A couple times Ive pulled my phone out of my pocket and go to unlock it, and it wont accept any touch inputs. Only way to get it to work is to reset the phone.
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May 15, 2011
I came home last night and discovered my Droid 2 was completely dead. Removing the battery and putting it back in had no effect. I placed it on the Motorola docking station and tried to boot up - nothing. However, at 2:00 in the morning I noticed the DROID was displaying a bright solid white screen. It would not respond to any action, so I removed the battery again. The battey was warm to the touch. Puting the battery back in this time dis allow meto boot back with the home page looking fine, so I'm guessing the first time the battery was dead. I placed it back in the docking station, shut down the display. When I woke up the next morning the Droid would not respond to the power n button. Once again I removed the battery to force a hard reboot. After putting the battery back in it wouldn't boot, but I noticed the screen was not black, but instead it was a dull lighted blueish gray. I removed the battery again and let the DROID sit for a couple hours. After this I put the battery back in and the DROID did boot up and everything seemed to be working. While in the docking station, charging, and after several hours the DROID was once again a dull lighted blueish gray. It would not respond to any action. I pulled the battery again which was warm to the touch. I let the DROID sit overnight with the battery removed. Today, it has been functioning correctly for at least 8 hours, 4 of those hours in the docxking station displaying time and date as usual.
What am I dealing with (software, hardware, battery)? The battery seems to be OK and charged. I'm using the SystemPannel APP to monitor CPU history and do not see anything unusual for the day. Regretablly, SystemPannel looses it history after one of these lock ups, so I can't see what happened just before the lock up. Can someone suggest another analysis tool that would catch the last moments before the lock up on the SD card? In its current state, I have no faith the phone will be working when I really need it.
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Nov 18, 2011
The following has been happening since before the latest update, and continued after.My phone will randomly reboot itself (there doesn't seem to be any correlation with what I'm doing) and then hang at the rotating red logo.If I push the power button the display will turn off, but after that no buttons have any effects.If I plug the phone in the display comes back on to the unlock screen, but the touch screen is also unresponsive.The phone is definitely still running though, as my bluetooth headset will reconnect and time-based notifications will still happen (I have the phone set to beep every half hour).If I leave the phone sitting for a significant length of time I will notice it getting warm, and it will eventually reboot again and behave normally.Battery pull does nothing.Wiping the cache partition does nothing.I've done a factory reset before, and this makes the problem go away for a while, but it comes back.
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Aug 29, 2011
This has happened to me about three times. I always manually press the power key to turn off the display and lock the phone before placing it in my pocket. Three times now, I have removed the phone from my pocket and found the soft keys lit up but the screen is black. The only key that responds is the power button... nothing else works. Every press of the power button toggles the soft key backlight, but nothing else. The only remedy I have found is to pull the battery.
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Jun 19, 2012
My Photon automatically defaults to the dial screen when I press the call button from the home screen. It used to display the last tab used or recent calls if I had missed one. I have scanned through all of the options and can't seem to find an option to change this.
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Oct 5, 2012
When I use face unlock, or pattern unlock, when the phone gors to slee, and I press the power button I just get a black screen where the pattern unlock or face unlock feature should. The the only way to unlock the phone is to keep the power button press as is Im about to turn the phone off, and then cancel....then I get get the pattern unlock screen.
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Aug 9, 2011
i woke up to yet another issue today, i love my phone, so i am trying to be patient. Today the screen will not go to sleep/time out. i checked the settings, it was still set to one minute, so i changed it to 30 seconds ..didnt help. I did a battery pull.Screen on. I still can manually put it to sleep with the power button, but this is not good.Its sucking my battery life!
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Oct 19, 2011
you can see this is about the motorola photon 4G on sprint. so what happened was i am using my phone and all of the sudden my screen shuts off. Now the screen isnt turning back on. However the phone is working fine. For example my phone was ringing and i imagined the phone screen working and BAM i'm on the phone speaking as if this phone worked at 100%.
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Aug 2, 2011
Anytime I scroll, the screen flickers and the text is blurred. I used the D7 Google Reader in night mode with white text on black background. While scrolling an article, it is almost unreadable until you stop scrolling. If not, this may cause me to return the phone.
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Nov 17, 2011
I use my phone with a wired headset (no hang up botton on the headset). This also happens on speaker phone. If I'm on a conversation for several minutes and its time to hang up--I have to unlock and enter my password (required for corporate activesync) then push the end call button. This makes hanging up an awkward process--having to fumble around for several seconds while the other party gets to listen to you doing it. The lock doesn't happen all the time.
But one way for sure to recreate the behavior is to:
1. Set your screen timeout to 15 seconds.
2. Call the phone from another line. Answer phone and put it on speaker phone. Or use wired headset as I do.
3. Wait for screen timeout or just press power button while on the call. Now wake the phone up. The phone may or may not be locked now. But if you now press the Home softkey, the screen will certainly lock....while you are on a call! This means you know have to slide the lock and enter security code just to hang up on someone.
A better practice from a design stand point is that the phone should never lock while you are on a call. What purpose does it serve to lock while on a call? When it locks you can neither hang up, push dial tones, answer call waiting, etc. until you unlock it. This needs to be fixed.
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Dec 29, 2011
Today after turning my phone back on it got stuck on the 'Now' screen and wouldn't finish powering up. During this time my phone was connected to the network and the phone received messages and rang once but of course I couldn't view the messages or answer the calls. I wasn't able to turn it off either. The only way to fix it was to pull the battery.
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Feb 7, 2012
I've been using the pattern screen lock since I got my mopho in november. It's been working smoothly until now. I recently decided to change it, so I go to settings put in a new pattern and confirm it no problem. I locked it to try it out and now when I press on the first circle it doesn't light up and it doesn't show a trail behind it. The screen also shuts off in 3 seconds. Now I can't unlock my phone. I'm not running any lockers or launchers just stock android. I searched google and these forums for lock screen bugs but I haven't found anything similar to my situation.
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Aug 17, 2011
the lock screen is almost all black. i want to see my wallpaper not hide it.
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Jan 23, 2012
Recently, i am observing problem with my Photon 4G. Screen turns on automatically and then turns off also !! However, this is observed frequently and thus unnecessarily eating battery.
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Dec 8, 2011
I am having problems with my screen. Will not time out even though I go back to settings and redo or change. The screen dims for a moment randomly and then lights full again but will not time out. Also there are a few random times when it seems to loose all touch sensitivity (I cannot unlock!) or if it is unlocked cannot do anything - screen seems to be frozen. And now the proximity sensor doesn't work - the screen is still active once it is up to my ear and it's dailing random numbers while I am trying to talk.
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Aug 17, 2011
if you look at the display at any angle other than directly the screen looks yellow/green all washed out
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Aug 24, 2011
I would like to be able to set my Photon 4g so that the home screen is in landscape mode without having to open the kickstand or use a dock. Is there a simple setting or an app that will let me toggle this behavior? In my case I have a third party car dock and I want to set the home screen to landscape when I dock it and plug in the power connector.
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Jul 27, 2012
I know how to clear the cache on the photon 4g through the recovery screen. But how long should it say starting rsd protocol support before moving to saying fastboot and all?
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Sep 3, 2011
Not sure if this is a configuration issue, faulty phone, or known bug, but my Photon's screen does not automatically unlock after pulling the phone away from my head after a phone call. My wife's Nexus goes dark (locks) during a call, and the screen comes back on (unlocks) after her call is complete.
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Nov 30, 2011
It rebooted itself once and was fine. Then the screen flashed to a sprint logo and its stuck with the yellow word 'NOW' (like advertisement) on the screen. I've tried plugging in and toggling the power button. I just got this phone and still am figuring it out. Also the notification light is flashing a pink color as well.
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