Motorola Photon 4G :: Have No Signal And Can't Activate It
Feb 1, 2012
My kid was playing with my phone and got into one of the sub menus (*#*#4636#*#*). While in there he selected phone info>menu>select radio band. It shows "Set GSM/UMTS band with a choice of USA band (only choice). After that it went into GSM mode. I tried to make a call and got the GSM network message. I couldn"t figure how to get out of it, so I called sprint. They had me pull the battery while they did something on their end. After they had me turn it back on, but it won't provision and connect to the network. I got the msl out of them and manually entered the MIN and MDN, but I still have no signal and can't activate it.
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Jan 31, 2012
I was wondering if anyone knows what algorithm is used for the signal bars on the Photon 4G. I have found that there seems to be no correlation between the signal strength (in dBm / asu) in Settings -> About phone -> Status and the signal bars that are shown. Often the signal bars will shoot from 1 to 5 or 6 even with really low signal ( ~97 to > 100 dBm) that doesn't fluctuate.
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Dec 4, 2011
I am on my 3rd Photon - Sprint is ordering another one as each has been defective. I am tired of the hassle - are other people experiencing this? I have sworn by HTC, and the specs on the phone were excellent, but it's been a nightmare! How can 3 phones all be defective? I live is San Diego and work in Los Angeles.
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Mar 11, 2012
I won a full life support of Cerberus, but i don't like it: it depends on internet connection, not a gps conn. I use EDGE conn to saves battery, everytime i make or receive calls i lost the edge during the calls, when i end them the edge comes back on, and i have to log everysingle time i enter the net with cerberus, is not worth it. what happend if i lost my phone and the phone is not logged in Cerberus? Crappy app. I wanna know a good free app that only depends on GPS track, i let my tablet and my phone with gps on. Or even if depends on internet conn, that it saves my id and password and log it self. But i really prefer one with gps, coz my tablet is only wifi and doesn't send or receives sms's.
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Jan 20, 2012
My wife and I have two photons since Septermber 1st. They have been working fine until a week ago. Since then mywife's photon is dropping calls signal in our house.Both phones have full bars when not maling a call. When you dial anumber my wifes phone looses all bars and cannot make a call. My phone still has one bar or so it works. The data connectionworks perfectly (texting etc.). Wife's phone also works at other locations. So, I presume something has happened to the signalat the house but why does my phone work better? Is data and phone signals differ like this? We have been using Sprint phones
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Sep 16, 2011
I got the Photon because of the raving reviews of signal strength. I'm finding that the signal is weaker and tends to roam more than my Palm pre. Is this normal for a PHOTON? I would rarely roam at work before but find the photon signal roams alot. Is there a setting or something I can do? Maybe a bad phone? My home signal also tends to wildely fluctuate between one bar and five bars.
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Oct 4, 2012
The wifi antenna regularly turning itself on to check for signal is a cool feature, but it opens over running applications causing the background application to freeze (most notable with my flashlight app) or run without me and not accept any input (many games). Set this to only request to connect to a network if no other apps are running.
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Jan 13, 2012
My phone is always changing the signal quality on it. The top of the information area will turn from green to grey to nothing over and over again. If i place or receive a call within a few minutes it drops with no record of the call. The internet is the same i will have 4g service and then it will crawl. I have to keep the phone still to maintain the signal. if i even move my hand the signal is gone.I know it is not sprint cause my wife has a diffent phone and it works perfectly she is chatting away on it all day never had a signal issue. went the spint salesman and he didnt understand why it was doing that. It dropped a call right in the store.I am on the sprint network, I have updated my profile and all the updates are complete. All the salesman suggested is that I do a factory reset and lose everything on the phone. I dont want to lose some games i paid for. If i have to do the reset is there a way to backup my games and how would i reteive them?
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Jan 21, 2013
phone will lose signal. have to restart phone to get signal back. anybody know how to fix
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Jul 27, 2011
What do these Icons represent or mean, and the meaning when they change Colors from White to Blue (Status Icons). There was a GB 2.3.4 User Manual Posted on Moto's site, Unfortunately no information was included about these Items. What does it mean when all three are blue, Including the H+ icon having arrows beneath it at the same time? Is it also Possible to have the Intro Video Posted or embedded to this thread as well please.
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Oct 2, 2011
I've had this twice now where I couldn't get a GPS signal. This never happened on my Droid 1, but has happened twice in less than 30 days (two different phones - since I replaced the first one when this happened). This has been in 2 completely different locations.
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Jan 24, 2012
using Photon 4G with Airtel prepaid sim with system version 45.3.6.MB855.Sprint.en, Whenever I run short codes (USSD codes) like *123# to check my prepaid GSM balance or interact with service provider by *121# it takes long time showing USSD code running.. and after few mins either shows MMI successfully complete or MMI failed but doesnt actually show the text which is shown in my other GSM phones; to query balance or activate some service. Tried forums but no concrete solution.
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Aug 11, 2011
Any use the Motorola Date and Time Widget? Mine seems to hang at night (seemingly about 20min after I plug it in for charging) and stays on yesterdays date and time until somehow it corrects itself the next day. There is no way to "activate it" or make it correct itself. All other clocks and calendars are correct.
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Jan 23, 2012
I have a Sprint Motorola Photon 4G and I am using it in Brazil with a Claro SIM Card. The phone reboots itself sometimes when I try to make or receive a phone call (2 or 3 times a day). I know this is happening to other Photon owners and I already tried the factory reset twice. My build # is 4.5.1A-1_SUN-198_6. Does anyone know a fix for that?
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Oct 12, 2011
i bought a photon at best buy today, carried it around for a while, installed the netflix app, brought it home, plugged it in, and after i tell it to install the system update, it downloads, i click install, and it shuts down immediately, starts itself back up, and then as soon as everything comes back up, i get a message that says update has failed. this has happened 3 times now, downloaded on wi-fi
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Sep 19, 2011
That's basically it. I don't want to keep getting e-mail (at my gmail account) that I have no events on a given day. How do I stop the Photon calender app from doing this?
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Jan 9, 2012
I have a major issue with my corporate exchange calendar. If I accept an invitation to a meeting, the phone makes me the organizer of the meeting. This syncs back to my corporate calendar. This is obviously completely wrong. If I delete the meeting on my phone, or on my computer, it sends out a message to everyone that was on the meeting saying that it was cancelled. If I need to adjust the meeting only on my calendar, it sends out an update to everyone. It has caused a lot of confusion for me and my work colleagues.
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Oct 28, 2011
Has anyone seen / experienced this? When I have my photon in the car dock and using the GPS, I am unable to receive incoming calls. My girlfriend has called me for the past three days and she says my phone rings and rings and goes to voicemail. I have Sprint Service. I am not using TeleNav or any other navagation, I am just using the GPS mode and Bluetooth is also running. I dont have any other issues with not receiving incoming calls unless its in the dock.
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Aug 14, 2011
I noticed that whenever I am making/receiving calls, the screen flashes every few seconds. I wonder why it is doing that. I have never seen this on any other phone before. At first I thought it was related only to the silent call issue that the screen flashes every few seconds but even when I am able to make a regular call it still does this.
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Aug 19, 2011
I have just moved from a windows phone and got this photon phone. I listen to music from the web, like 181.fm/mobile. These stations require a windows media player to work. The windows media player is not on my photon phone or in the android market place.
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Aug 19, 2011
If I have 5 or more all-day events on one day, the calendar doesn't display the text of the events, which also makes the lines very skinny and difficult to select.
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Jul 3, 2012
I have a Photon that is at best qurky. I did a full factory reset about a month ago. the last couple of days the phone has been freezing with the alarm. the alarm will go off and I might get one or two snoozes out of it then the display freezes and is unresponsive. O can push the power button to get the power off menu but the screen will not respond to allow a power off, I must remove the battery to reset the phone.and as anyone who has a Photon knows how much fun putting the back on is. Any ideas.again this is a pretty fresh reboot and I do not have near as many apps running as before the reboot
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Oct 7, 2011
Will we ever see an unlocked bootloader for the Photon 4g?
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Oct 16, 2011
So now I still cannot use MMS or carrier internet and the latest software update will not run, it can be downloaded but after running it 12 times it indicates update was unsuccessful. Is there anyway of reflashing the whole phone to start from scratch.
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Sep 16, 2011
Anyone used or using Drive First?I installed it, was using it, but just too much for me, I already use a car dock, motospeak and bluetooth.(Yes, trying to be safe).It just does not intrgrate well with Google Voice.Anyway, it seemed to install an app when I signed up for it, the app is called Smart Device Manager.After cancelling Drive First it continues to lock my screen when the car moves.I figured out which app is is, but the only available option is "uninstall updates" and it keeps wanting to re-update the app after I uninstalled updates. I have uninstalled updates and reinstalled a few times, but it seems that app is dug in there, and won't leave.Because Sprint customer service has NO CLUE (after 4 reps) how the app works, or how to get rid of it?
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May 20, 2011
Recently, I began to have this problem where the phone is showing full signal but the phone is actually not receiving any signal. So calls will not come in at all.
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Mar 15, 2010
I live in a poor reception area on the Rogers network. I've noticed that when I go into the basement the phone drops a signal pretty quickly. I am okay with this and is expected. My issue is when I get back on to the main floor, the phone does not pick up a signal again for a long time. Sometimes even toggling airplane mode doesn't work. My wife's iPhone does the same thing.
Anybody else having this problem?
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Jul 21, 2010
Anyone else experience this? I did th sotware upgrade and a few hours later this happened. I tried manually connecting to the network and it wont. T-mobile asked me to send the phone back but there is a major scratch on the screen so they told me my return warranty was void now.So far I have a $400 paper weight. Anyone fix this issue?
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Mar 6, 2012
I set my phone to factory settings trying to eliminate a gmail account. Now my phone does not work and also it lost the service of phone company.
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May 3, 2012
Is it possible to setup the motoactv such that the screen open when I tap on it?Otherwise, what do people do to open the screen when it is mounted on a bike mount?So far, I had to click the small button, but this is clearly not optimal when riding at 40km/h and you want to see that you are really at 40km/h :)
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Dec 28, 2011
How do I activate the "hot spot" use with the Atrix? There is a tethered hot spot and wifi but cannot get them to work
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