Motorola Photon 4G :: Calls Drops And Cut Automatically
Sep 7, 2011
When I make calls or am called, they frequently cut out for no reason.This might have already been discussed before but I would like to find out if something can be done about that.
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Sep 27, 2011
In recent days I've noticed a rather annoying quirk with the sound from my Photon. If I'm listening to music (Winamp, the stock app, or Pandora) and a notification pops up, I hear the notification sound but afterward the volume of my music drops down a lot. I'll turn the volume up, but as soon as the track changes my ears blow up when the volume level returns to what it was previously
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Jan 23, 2012
I have a Sprint Motorola Photon 4G and I am using it in Brazil with a Claro SIM Card. The phone reboots itself sometimes when I try to make or receive a phone call (2 or 3 times a day). I know this is happening to other Photon owners and I already tried the factory reset twice. My build # is 4.5.1A-1_SUN-198_6. Does anyone know a fix for that?
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Oct 28, 2011
Has anyone seen / experienced this? When I have my photon in the car dock and using the GPS, I am unable to receive incoming calls. My girlfriend has called me for the past three days and she says my phone rings and rings and goes to voicemail. I have Sprint Service. I am not using TeleNav or any other navagation, I am just using the GPS mode and Bluetooth is also running. I dont have any other issues with not receiving incoming calls unless its in the dock.
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Oct 19, 2011
Does anyone have any recommendations to improve the reception (and thus prevent excessively frequent dropped calls) while using my Atrix 4G in a fringe reception area outside of San Diego?Some background info:I had an AT&T Nokia 6030 for almost five (5) years before upgrading my service to the Atrix.I live and work from the same location, which has not changed during those five years.I did not encounter the problems of dropping calls on the Nokia 6030. I routinely call the very same people at aproxmately the very same times and days of the week with the very same phone numbers from the very same locations in my home and shop... sitting in my office desk chair, standing at my shop workbench, seated at my kitchen table, lying on my bed... and as far as I can telI, nothing on my end or on the other person's end has changed... phone numbers, land or mobile, calling patterns... but ever since I upgraded to the Atrix, I've had this problem consistently from the very first day.
I contacted AT&T many times, and they sent a warranty replacement phone; same resulting performance.The signal strength meter on the phone typically reads 2-3 bars in this area, which AT&T says should be sufficient.)It is so touchy and position/orientation sensitive that I can often drop the call from simply turning my head, or if lying in bed at night, switching the phAT&T went through the entire customer service/tech support gamut with me:Power down recycle, remove & reinstall the battery, replace the original SIM card that came with the Nokia (which still works flawlessly under identical circumstances if I put the SIM card back into it!), run network diagnostics on the tower equipment... they even sent out a crew of field engineers to the property to assess the signal characteristics.
After months of evaluation by the engineering department, they finally determined that the San Diego area is very high in signal strength, and the problem is due to the immediate area where I am located... hills, valleys, canyons, etc. There was nothing more that they could do. That was simply the level of performance I had to accept from this phone in this location. (Sorry.)I still don't know why the primitive technology in that old Nokia doesn't miss a beat. I find it hard to accept that the flagship product with advanced technology can't perform anywhere near as well as this dated Nokia.But I like the Atrix so much in every other way, I would even pay for a stationary antenna and/or signal conditioning/amplification equipment at my location to be able to use it here.
I have not found any such equipment offered for sale by either Motorola or AT&T listed on their websites. I know that there are aftermarket companies that sell such items, but I would really like to know if anyone has any specific experience with those items, particularly when used with the Atrix, or at least any reason to advise in one way or another toward a solution.
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Sep 23, 2011
I noticed I am not able to adjust the volume on a phone call while I am holding the phone to my ear. When I pull the phone away from my head and press the volume button down the phone hangs up.
1- Can't adjust volume on call while phone is being held to ear
2- Volume down button press causes phone to end call
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Dec 14, 2015
I have a droid turbo. I work in the city so there are cell towers everywhere but my office is in the middle of a building and I have no windows. My calls get dropped or cut in and out unless I turn off the advanced call feature. Other people with different phones have no problems in my office. Can I leave this feature off all the time? The one day I did leave it off and I was not at work and I tried to make a call and got a message saying the call could not connect so I don't know if it will create other problems. I usually have two bars in my office and 4G lte. We have Wi-Fi but are not allowed to use it.
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Jan 23, 2012
Recently, i am observing problem with my Photon 4G. Screen turns on automatically and then turns off also !! However, this is observed frequently and thus unnecessarily eating battery.
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Sep 20, 2011
Is there a setting that will automatically turn on the correct location services when I launch Telenav? Otherwise, I launch telenav, then have to turn on the GPS widget, and then go back to telenav.Not too convenient when in the car,
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Sep 29, 2011
I have my search function configured to show apps, but when I do a search apps don't actually show up (most of the time) unless I hit the button in the search dialog and then select Apps. Other search types (e.g., contacts) seem to work fine.
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Jun 29, 2012
My Photon automatically defaults to the dial screen when I press the call button from the home screen. It used to display the last tab used or recent calls if I had missed one. I have scanned through all of the options and can't seem to find an option to change this.
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Aug 16, 2011
Once I make a 3 way call and hit "end last call" I can't redial or make another 3 way call without hanging up and doing it again. This is a major flaw. It allows me to hang the other call up but I can't retry them if I get voicemail or phone is busy.
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Oct 1, 2011
At random my Photon will not receive incoming phone calls. For instance, today this happened twice and the calls went directly to voicemail. Both calls came from other cell phones. This has happened a few times before while at work. I've had this phone for about 10 days now. System version 45.2.7, Android version 2.3.4, Build number 4.5.1A-1SUN-154_6.PDATE: 10-02-11: Again, phone would answer calls today at work. After 2 rings would go to voicemail. I have tried removing the battery and restarting but not luck
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Aug 11, 2011
I am experiencing problem of no sound coming from the phone and similarly person on other end do not hear my sound. This is happening frequently and it is quiet annoying. Once I reboot the phone, it works fine. I am unhappy as this problem occurs on daily basis and making and receiving phone calls is the most important function any one will want in their phone.
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Aug 14, 2011
I'm unpleasantly surprised to discover that the Photon is not an approved device on the Skype android app and there is no way to change that on the Photon's settings. Is there a workaround or am I missing something?
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Aug 15, 2011
I realize this topic is being discussed elsewhere on this forum, but that thread is now several pages long. Any chance the moderators here can set up a sticky on the forum with an official FAQ on the problem, possible fixes (tried, proven or otherwise) and, most importantly, any feedback on when Motorola and its new Google masters will, as some say, send out a software fix OTA?
Would also love to see any official Motorola or Sprint comments on this issue posted on the sticky as well, so we can separate the official company line from rumor.
I really like this phone, but this calling audio bug is unacceptable and I will return it and spurn any Motorola devices from here out unless the companies provide some concrete feedback on what they're doing to correct this issue and a timetable for when they will take action to do so.
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Sep 3, 2011
Not sure if this is a configuration issue, faulty phone, or known bug, but my Photon's screen does not automatically unlock after pulling the phone away from my head after a phone call. My wife's Nexus goes dark (locks) during a call, and the screen comes back on (unlocks) after her call is complete.
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Sep 22, 2011
how do i clear my recent phone calls from my 4g. Seems to be no option for this on that screen.
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Sep 9, 2011
I've seen this issue posted, but no updates or feedback in a while. While on a call the screen does not turn off, and I am constantly hanging up on people. I have installed the recent update that fixed the no call audio issue, and have rebooted the phone several times. The reboot will fix the problem, but only temporarily. I have also played with the pocket detection setting, and that does not make a difference. I do use bluetooth, and am thinking that it has something to do with it.
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Nov 8, 2011
I mean its like clockwork, whenever I'm talking to someone at exactly 30 minutes of talking my photon just hangs up. Anyone else have this problem?
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Aug 4, 2011
I am planning on purchasing a Photon this weekend. I was wondering is the loss audio with phone calls happening to everyone or is it just a select few people having the problem. Also the random reboot is this happening to everyone or just a few phones?
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Sep 1, 2011
Yesterday I realized that my phone was not receiving incoming texts or phone calls. I power cycled my phone and several texts from the last 1 1/2 days came through. My phone also started to work again. Has this happened to anyone else? Again this phone has a problem with its most basic function.
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Jan 4, 2012
Can a unique ringtone be assigned to incoming calls from a specific contact? If so, how?
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Jan 13, 2012
My phone is always changing the signal quality on it. The top of the information area will turn from green to grey to nothing over and over again. If i place or receive a call within a few minutes it drops with no record of the call. The internet is the same i will have 4g service and then it will crawl. I have to keep the phone still to maintain the signal. if i even move my hand the signal is gone.I know it is not sprint cause my wife has a diffent phone and it works perfectly she is chatting away on it all day never had a signal issue. went the spint salesman and he didnt understand why it was doing that. It dropped a call right in the store.I am on the sprint network, I have updated my profile and all the updates are complete. All the salesman suggested is that I do a factory reset and lose everything on the phone. I dont want to lose some games i paid for. If i have to do the reset is there a way to backup my games and how would i reteive them?
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Jun 19, 2012
My Photon automatically defaults to the dial screen when I press the call button from the home screen. It used to display the last tab used or recent calls if I had missed one. I have scanned through all of the options and can't seem to find an option to change this.
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Sep 19, 2011
I have a Droid Pro and a 2011 GMC Sierra with Bluetooth. After about 4 days of using the bluetooth feature constantly, I was in the middle of a call and heard a very loud echo/feedback sound. I looked down and the green bar on my "bluetooth" button was out. This now happens frequently and the only way to get it to stop (temporarily) is to power down and remove the battery for a brief period of time. When this does happen, I can tap the button again and it will usually go back to bluetooth, but only for a minute or two, then it turns off again. I really need a remedy.
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Aug 29, 2011
So today has started yet another problem. Now when I go to answer my calls or make a call, it is automatically on speakerphone. I turned my phone off and it helped for a few calls and now the problem has returned. I have heard of USB ports going bad or something of that sort (not really familiar with it). Hopefully this is not what happened, yet then again maybe I could get a refurb not riddled with problems.
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Sep 4, 2010
Couldn't find anything similar in the forum so I thought to start a new thread;I've noticed that my iPhone 4 drop calls much more often when I have wi-fi activated! Has anyone else noticed that???
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Jul 28, 2010
Finally got my new iPhone 4.First thing I noticed was that the signal dropped to nothing when I held it in my hand at the bottom of the phone .the same way I have always held an iPhone.Made a phone call yesterday and the call dropped when I accidentally moved my hand to the bottom.Do the bumpers actually solve this problem or is that a myth?
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Apr 6, 2012
I got am iPhone 4 since Oct 14 2011 it was great but like a moth ago my phone star dropping calls almost every single call i made i know there is problems whit the antennas but these didt happened when i got my phone. my mom has the same phone and her phone is perfect no drop calls at all
Info:iPhone 4, iOS 5.1
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Apr 24, 2012
My iPhone 4S drops calls all the time. In fact, we have a half dozen of these at work that replaced BlackBerries. The other big complaint is terrible battery life. Is Apple working on a fix to these issues?
Info:
iPhone 4S, iOS 5.1
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