Motorola Droid Turbo :: Drops / Cuts Out Calls When Advanced Calling Is On
Dec 14, 2015
I have a droid turbo. I work in the city so there are cell towers everywhere but my office is in the middle of a building and I have no windows. My calls get dropped or cut in and out unless I turn off the advanced call feature. Other people with different phones have no problems in my office. Can I leave this feature off all the time? The one day I did leave it off and I was not at work and I tried to make a call and got a message saying the call could not connect so I don't know if it will create other problems. I usually have two bars in my office and 4G lte. We have Wi-Fi but are not allowed to use it.
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Jul 2, 2015
So when I go to the advanced calling section of menu and click to enable I get this error message.
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Jan 29, 2015
I activated advanced calling. With carrier too. Have kept it off but thought would turn on and give a go. I can't even get a call to connect. It says dialing then boom, call ended. Nothing.Doesn't it default if not in lte zone?
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Jun 12, 2015
Any apps for the turbo that would provide Wi-Fi calling? I found two in the play store, but don't know anything about them.
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May 4, 2015
When I try to block contacts on my Motorola droid turbo I cannot find anything of the sort. On previous android phones the ability has been in settings with easy to find access. But now I am unable to prevent calls and texts from reaching me.
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Mar 31, 2015
Why does my droid turbo hang up on the advance calling video after 5 minutes of useing the camera call feature...
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Aug 13, 2015
Since upgrading to Lollipop, my Turbo shows a notification "Video calling has been added" every time I turn off airplane mode. How do I get rid of this?
This is the same notification that appeared (correctly) when this feature was introduced a while ago, and after you went into Settings to enable this, it wouldn't appear again.
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Sep 23, 2011
I noticed I am not able to adjust the volume on a phone call while I am holding the phone to my ear. When I pull the phone away from my head and press the volume button down the phone hangs up.
1- Can't adjust volume on call while phone is being held to ear
2- Volume down button press causes phone to end call
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Nov 18, 2014
Upon Receiving an incoming call my phone rings & vibrates - but will not display any alert on the screen (or lock screen) that there is an incoming call. If I unlock the phone as it's ringing the normal home screen is displayed and after a ring or two I receive the below "Mobile Data not available" prompt. Pressing ok results in the phone going back to the homescreen with once again, no further dialog to answer/ignore/mute the call (nothing in the notification bar either). Eventually the call will make it to voicemail as i can't answer it, and i get a prompt missed call notification.
Items i've checked so far: disabled apps - re-enabled to make sure nothing got zapped that's interfering.Mobile data is enabled under settings.OTA Update was applied & Phone works fine otherwise, solid 4G service in populated area....Note the missed call notification icon is displayed from a previous call when i was trouble shooting:
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Oct 10, 2015
My Turbo worked great up until 5.1. At my house, my signal is ~ -110 dBm which is about the same on my AT&T network H815 LG G4. Ill drop about one call every 24-48 hours. I went through hours of troubleshooting with customer service and tech support. I even was shipped a replacement device.
So, eventually a trouble ticket was issued to their engineering department and there answer was High Def voice, when activated in a "weak spot" (-110 dBm is enough to make a call) that it would disconnect the phone. My AT&T G4 never dropped a call at my home.
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Jan 9, 2015
My Turbo suddenly is not receiving incoming calls. I can call put fine, get texts and am getting vms of people trying to call.
When you try calling my phone from another device it rings on there end and phone does nothing on mine.
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Dec 10, 2015
I took the case on and off. I can use headphones to hear. I can play music or hear on speaker, but I can't hear when calling.
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Jul 28, 2015
Since 5.1 I keep dropping calls on ac, says no data is available and I am in good 4g coverage.
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Aug 19, 2015
This past week my phone has been sending some calls straight to voicemail without even listing that someone called (no one in the recent call list). I'm trying to figure out if this is a network issue or a software/hardware issue. I've made sure that none of the callers I've missed are on the "straight to voicemail option" (I actually don't have that setting for anyone). I've checked my sound options to make sure they are turned up (and made sure it's not set to priority...I hate that new lollipop feature), and I've checked the radio signal strength. Everything seems to be in order. I tried to call the person back who left me the message and it rang several times, then gave me an error message saying that the call couldn't be completed. This happened twice and then I finally got through the third time. After that I made a call to someone else to see if it went through. It did.
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Nov 9, 2014
Twice now in the last week I have had the Turbo cut off the phone call and go to the black and white splash screen with the M for Motorola logo and then reboot. It has never rebooted any other time on its own except these two times while on a call.
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Oct 10, 2015
I have a droid turbo and want to block texts and calls from a specific person, is there a way to do that or an app that will work for sure.
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Jul 17, 2015
Both devices updated to latest OS Lollipop 5.1 on Turbo and 5.1.1 on Moto 360.
Making phone calls using hand set, everything seems fine. Then two about 10 seconds into the call I notice that I can't hear anything in the Turbo handset earpiece. When I look at the setting on the phone screen I notice that the connection has switched from "handset" to bluetooth. The only bluetooth device that is connected is the Moto 360.
When I switch it back to "handset" or "speaker" it works fine again. And when I switch back, the person on the other end of the call says: "Now I can hear you much better again, for a time you were very soft/far away" -- I'm assuming that is because they are hearing my voice picked up by my watch's microphone and not my droid turbo.
How to stop this from happening?
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Nov 11, 2015
Recently, over the last several weeks, my Turbo isn't receiving phone calls. I'll get missed calls and/or voicemails without a single ring. I've checked my ringer settings, looked deeper into notification settings and it still happens. I looked into the Moto assist app too to see if I was in drive mode and haven't noticed a change.
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Mar 4, 2015
For some reason my phone is all of a sudden sending auto texts out to people when I don't pick up the call.
I just noticed it started yesterday. On my phone settings I don't have auto reject as an option. I have the quick responses but that is just where to edit them.
Where to turn this on and off?
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Apr 20, 2015
My phone called someone in the middle of the night while I was sleeping. It has made a few other calls during the day without a requests from me. In addition if it hears music it starts sending a 3 bell ring and on screen asks if I will not speak more clearly. At times it talks and says "Speak more clearly." The screen sometimes shows a cloud when interrupting and other times a mic. I think this may be due to a malfunctioning google assist. I think it thinks music is my voice. Sometimes I am taking pictures with it and it hears music causing it to change from the camera mode to ring 3 tones and say speak more clearly. The calling and interruptions are nuisances.
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Sep 23, 2015
How do you disable advanced calling?
Samsung Galaxy S5 Lollipop 5.0 Verizon network
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Nov 8, 2015
I have google voice on Verizon and Advanced calling activated. When I call someone else using the native dialer using GV to make the call with advanced calling I do not get the HD icon, but the Camera buttons can be pressed for the video call, but when I do it says "the other person can not accept video calls at this time".
The other person's G4 Camera buttons are grayed out. When I dial the same person not using my GV number everything works the way Advanced calling should, I get the HD voice Icon and we can do a video call. How to get Advanced calling to work with GV on Verizon?
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Jan 25, 2013
I used to have the standard set of issues with my Bionic (data drops, restarts, etc.), but thankfully, after receiving a refurbished unit and upgrading to ICS when it was pushed a few months ago, my issues have been resolved.
That is, until a few weeks ago.
Recently, I have experienced music played through the headphone jack cutting out for 2-3 seconds, then playing again (the song continues to play as though nothing is wrong). The issue tends to happen once every 30 minutes or so. I've experienced this issue with Google Music, Amazon MP3, and Pandora, and it also applies to both streamed/cloud music AND music stored locally on the phone. I have already tried cleaning out the headphone jack for debris. Also, I know it isn't an issue with the headphones, as they play audio from my computer without any issue.
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Mar 14, 2015
More recently, my droid turbo has been turning rainbow colors instead of black with the time when it's charging. If I press the lock button myself, the phone will lock and stay black with the time. If I unlock my phone and let it be, it'll turn to the rainbow colors. I have my phone on the turbo charger when this happens!
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Sep 7, 2011
When I make calls or am called, they frequently cut out for no reason.This might have already been discussed before but I would like to find out if something can be done about that.
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Jul 9, 2012
I just got my Razr Maxx and have a question about the voice to text. When I talk, it cuts off on me after only a short pause. My friend has this phone and it doesn't cut off on her that fast. Is there a way to set the length on how long it stays on before it cuts off?
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Oct 19, 2011
Does anyone have any recommendations to improve the reception (and thus prevent excessively frequent dropped calls) while using my Atrix 4G in a fringe reception area outside of San Diego?Some background info:I had an AT&T Nokia 6030 for almost five (5) years before upgrading my service to the Atrix.I live and work from the same location, which has not changed during those five years.I did not encounter the problems of dropping calls on the Nokia 6030. I routinely call the very same people at aproxmately the very same times and days of the week with the very same phone numbers from the very same locations in my home and shop... sitting in my office desk chair, standing at my shop workbench, seated at my kitchen table, lying on my bed... and as far as I can telI, nothing on my end or on the other person's end has changed... phone numbers, land or mobile, calling patterns... but ever since I upgraded to the Atrix, I've had this problem consistently from the very first day.
I contacted AT&T many times, and they sent a warranty replacement phone; same resulting performance.The signal strength meter on the phone typically reads 2-3 bars in this area, which AT&T says should be sufficient.)It is so touchy and position/orientation sensitive that I can often drop the call from simply turning my head, or if lying in bed at night, switching the phAT&T went through the entire customer service/tech support gamut with me:Power down recycle, remove & reinstall the battery, replace the original SIM card that came with the Nokia (which still works flawlessly under identical circumstances if I put the SIM card back into it!), run network diagnostics on the tower equipment... they even sent out a crew of field engineers to the property to assess the signal characteristics.
After months of evaluation by the engineering department, they finally determined that the San Diego area is very high in signal strength, and the problem is due to the immediate area where I am located... hills, valleys, canyons, etc. There was nothing more that they could do. That was simply the level of performance I had to accept from this phone in this location. (Sorry.)I still don't know why the primitive technology in that old Nokia doesn't miss a beat. I find it hard to accept that the flagship product with advanced technology can't perform anywhere near as well as this dated Nokia.But I like the Atrix so much in every other way, I would even pay for a stationary antenna and/or signal conditioning/amplification equipment at my location to be able to use it here.
I have not found any such equipment offered for sale by either Motorola or AT&T listed on their websites. I know that there are aftermarket companies that sell such items, but I would really like to know if anyone has any specific experience with those items, particularly when used with the Atrix, or at least any reason to advise in one way or another toward a solution.
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Aug 8, 2015
What would cause my wifi calling to drop frequently on my new LGG4? It will post a notification that wifi calling cannot connect so I go to the setting bar, disable wifi calling and turn it back on. It will come back on and work fine for a day or so and then it randomly disconnects again. It will transition from home to work with no problems also, just randomly disconnects at either location every now and then??
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Oct 12, 2011
I've noticed that I am getting a LOT of drops from 3G to 1X since being on this new software. I hesitated but went ahead and did a wipe/reset and that hasn't helped. I thought maybe it was the area I am in (Las Vegas) but my wife's HTC device is NOT doing it.
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Jun 8, 2012
We have 4 droid 3 phones here. The one I updated to 5.7.906 will now stop showing blue bars of wifi strength at the top of the screen after some time ( happens during inactivity but also during downloads ). The ones not updated ( 5.6.890 ) still continue to work flawlessly on wifi.In settings the updated phone still shows as connected to our network with bars of signal strength even though no bars highlighted are at the top of the screen.If I stop wifi on the phone and restart it it connects properly and gets the blue bars back at the top of screen and I can access the network. After some time though the blue bars will disapear and the phone will not be able to access the network ( even though in settings it will still show as connected with signal strength)I have checked battery saver options, gone through the process of forgetting settings on the phone and rebooting the router, removed all security from the router and done a factory reset of the phone ( which did not revert back to the old system version ). As the unupdated phones still work properly I am happy that the issues lies with the new update and as it still occurrs after a factory reset it suggests that the issue is not caused by a 3rd party app resident on the phone.Is there anyway I can undo the update on this phone so it will work properly again? Or is there any other way to get wifi working consistently again?
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Sep 29, 2011
I've had the phone since Monday and have not had a pleasant experience in terms of signal. I manage a little over 300 lines for my company so I know what our signal is and isn't in places. All of our phones typically get great 4G signal and 3G signal around here and especially inside the building. Since I've had the Bionic though it's been really flaky as a lot of others have mentioned. 4G just seems to drop a lot. I've done a lot of speed tests (both on the phone and also tethered to a laptop) and the biggest inconsistency is the upload speed. I am getting 0.05mbps on my upload, but closer to 5-6 on download. The phone itself has been fine, all apps work, speeds are good when browsing actually works and the network doesn't drop. I called Verizon today and he had me check the box for data roaming which was not on by default. So far the signal has been pretty solid where it doesn't drop but it didn't make any changes to my speeds.
I have a Thunderbolt here that gets 20 megabit plus on both uploads and downloads so I know speeds in this area are fine. The Verizon tech pointed me to an update in November that *should* address something with 4G but he wasn't clear on what exactly that was. One other issue I've been having is Wifi. It takes a long time to detect that I am close to my access point. Are others seeing the same issues with uploads that I am or do I possibly had a device with a bad radio?
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