Motorola Droid Turbo :: Calls Going Directly To Voicemail

Aug 19, 2015

This past week my phone has been sending some calls straight to voicemail without even listing that someone called (no one in the recent call list). I'm trying to figure out if this is a network issue or a software/hardware issue. I've made sure that none of the callers I've missed are on the "straight to voicemail option" (I actually don't have that setting for anyone). I've checked my sound options to make sure they are turned up (and made sure it's not set to priority...I hate that new lollipop feature), and I've checked the radio signal strength. Everything seems to be in order. I tried to call the person back who left me the message and it rang several times, then gave me an error message saying that the call couldn't be completed. This happened twice and then I finally got through the third time. After that I made a call to someone else to see if it went through. It did.

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Sep 5, 2011

When I click the checkbox to send calls directly to voicemail it will check but as soon as I change screens and go back to options the checkbox is un-checked.

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Feb 2, 2012

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Jan 28, 2015

On my Droid Turbo when someone leaves me a voicemail they are limited to 3 minutes. I have an advisor that leaves pre recorded messages that can be longer than that. Is there any way to increase the time?

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I am wondering if there is a way to get rid of or disable visual voicemail on my Turbo? It is getting annoying any time I get a voicemail and the phone tries to default me to visual voicemail instead of standard (non visual) voicemail.

Also, is it now the norm for voicemail messages to be "read" as to the exact time/date/length of the voicemail? Or is that a component of visual voicemail? My messages often take longer to "load" than to listen to the actual vm itself since it is telling me what day it was sent, what time, how long, etc

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Feb 23, 2015

This happened a short time ago. The notification for my voice mail popped up after a call. I listened, deleted the message and the notification will not go away. I have cleared out all of my saved messages and rebooted twice and it's still there. How to clear this?

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Jul 4, 2015

I installed 5.1 without issues but I have noticed what appears to be a bug with voicemail. I had a voicemail left for me, listened to it, and deleted it yet the icon persistently shows up in the notification bar. I also have no voicemails in Google Voice. I can clear it in Settings>Apps but it reappears every time I start the phone. I have rebooted the phone, and cleared the cache partition to no effect.

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May 29, 2015

Any way to get rid of or disable visual voicemail on my Turbo? It is getting annoying any time I get a voicemail and the phone tries to default me to visual voicemail instead of standard (non visual) voicemail.

Also, is it now the norm for voicemail messages to be "read" as to the exact time/date/length of the voicemail? Or is that a component of visual voicemail? My messages often take longer to "load" than to listen to the actual vm itself since it is telling me what day it was sent, what time, how long, etc

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Apr 8, 2015

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Jul 9, 2015

So on kitkat i had the voicemail icon stuck. i use google voice, and i think this is just a standard verizon voicemail icon. I've checked and there are no new voicemails.

I figured when i upgraded to lollipop it would go away. well guess what, it didn't. so i did a factory reset, and now it's back.

I found that by deleting the data and wiping the cache on one of the 4 phone apps, i'm able to get rid of it, but then when i reset the device it comes back.

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Nov 18, 2014

Upon Receiving an incoming call my phone rings & vibrates - but will not display any alert on the screen (or lock screen) that there is an incoming call. If I unlock the phone as it's ringing the normal home screen is displayed and after a ring or two I receive the below "Mobile Data not available" prompt. Pressing ok results in the phone going back to the homescreen with once again, no further dialog to answer/ignore/mute the call (nothing in the notification bar either). Eventually the call will make it to voicemail as i can't answer it, and i get a prompt missed call notification.

Items i've checked so far: disabled apps - re-enabled to make sure nothing got zapped that's interfering.Mobile data is enabled under settings.OTA Update was applied & Phone works fine otherwise, solid 4G service in populated area....Note the missed call notification icon is displayed from a previous call when i was trouble shooting:

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Oct 10, 2015

My Turbo worked great up until 5.1. At my house, my signal is ~ -110 dBm which is about the same on my AT&T network H815 LG G4. Ill drop about one call every 24-48 hours. I went through hours of troubleshooting with customer service and tech support. I even was shipped a replacement device.

So, eventually a trouble ticket was issued to their engineering department and there answer was High Def voice, when activated in a "weak spot" (-110 dBm is enough to make a call) that it would disconnect the phone. My AT&T G4 never dropped a call at my home.

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Jan 9, 2015

My Turbo suddenly is not receiving incoming calls. I can call put fine, get texts and am getting vms of people trying to call.

When you try calling my phone from another device it rings on there end and phone does nothing on mine.

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Dec 10, 2015

I took the case on and off. I can use headphones to hear. I can play music or hear on speaker, but I can't hear when calling.

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Jul 28, 2015

Since 5.1 I keep dropping calls on ac, says no data is available and I am in good 4g coverage.

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Jul 17, 2015

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Making phone calls using hand set, everything seems fine. Then two about 10 seconds into the call I notice that I can't hear anything in the Turbo handset earpiece. When I look at the setting on the phone screen I notice that the connection has switched from "handset" to bluetooth. The only bluetooth device that is connected is the Moto 360.

When I switch it back to "handset" or "speaker" it works fine again. And when I switch back, the person on the other end of the call says: "Now I can hear you much better again, for a time you were very soft/far away" -- I'm assuming that is because they are hearing my voice picked up by my watch's microphone and not my droid turbo.

How to stop this from happening?

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Recently, over the last several weeks, my Turbo isn't receiving phone calls. I'll get missed calls and/or voicemails without a single ring. I've checked my ringer settings, looked deeper into notification settings and it still happens. I looked into the Moto assist app too to see if I was in drive mode and haven't noticed a change.

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