Motorola Droid Turbo :: Can't Answer Incoming Calls
Nov 18, 2014
Upon Receiving an incoming call my phone rings & vibrates - but will not display any alert on the screen (or lock screen) that there is an incoming call. If I unlock the phone as it's ringing the normal home screen is displayed and after a ring or two I receive the below "Mobile Data not available" prompt. Pressing ok results in the phone going back to the homescreen with once again, no further dialog to answer/ignore/mute the call (nothing in the notification bar either). Eventually the call will make it to voicemail as i can't answer it, and i get a prompt missed call notification.
Items i've checked so far: disabled apps - re-enabled to make sure nothing got zapped that's interfering.Mobile data is enabled under settings.OTA Update was applied & Phone works fine otherwise, solid 4G service in populated area....Note the missed call notification icon is displayed from a previous call when i was trouble shooting:
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Jul 5, 2015
I have only had the Turbo a few weeks. I have turned on a call answer vibration somehow. My wife's doesn't do it. I cant figure out what I turned on. Need turning the vibrate pulse off. Its when swiping to answer incoming calls only. I have vibrate turned off under settings.
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Sep 12, 2012
Ever since my phone was updated to ICS, I've noticed that once in a while (it's probably happened 5 times now) I can not answer an incoming phone call. Usually it's while my phone is in the Droid 4 car dock, but it has also happened without it being connected to anything. What happens is my phone will ring either through the phone speakers and my bluetooth headset (if connected), but the phone "answer" screen will not pop up, and the phone doesn't respond to any type of input, which forces me to reboot my phone by holding down the power/volume down buttons. Once the phone boots back up, there is no record of who called me in the recent calls list, so hopefully they leave me a voicemail otherwise I have no idea who called me. After the first couple times this happened, I decided to perform a factory reset, hoping that this would fix the lag/freeze up issue, but it did not correct this problem. The only way that I can think of trying to minimize the occurrences of the phone freezing up/ running sluggishly would be to perform a reboot every couple days or so to clear up the memory.
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Jan 9, 2015
My Turbo suddenly is not receiving incoming calls. I can call put fine, get texts and am getting vms of people trying to call.
When you try calling my phone from another device it rings on there end and phone does nothing on mine.
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Aug 29, 2011
So today has started yet another problem. Now when I go to answer my calls or make a call, it is automatically on speakerphone. I turned my phone off and it helped for a few calls and now the problem has returned. I have heard of USB ports going bad or something of that sort (not really familiar with it). Hopefully this is not what happened, yet then again maybe I could get a refurb not riddled with problems.
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Jan 13, 2015
I use Moto Assist at home, so I can answer calls/texts with my voice and am notified by voice. When I get an incoming text now, I am asked if I would like to listen to the message, like always. Then it chimes like it's supposed to, indicating that it's my turn to say a command, but now, it just keeps chiming, and chiming, and it doesn't stop, never allowing me to say anything. The only way to stop it is to close the program.
When I receive an incoming call, I guess the usual, "Call from {name}, say Answer or Ignore". That works perfectly fine. But if I MISS the call, and it asks if I would like to send a text message to the caller, I run into the same issue as above.
I've tried clearing the cache, uninstalling and reinstalling the Assist updates. But I can't get it to function like it used to.
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Jul 24, 2014
1 or 2 out of 10 incoming calls, I am UNABLE to answer, the swiping right action just doesn't seem to work, the phone stops ringing but the screen keeps displaying the answer/ reject screen, like the one in the middle below:
I have even chosen to use the HOME button to answer incoming calls (the picture on the left above) but it doesn't work either... (I can't answer by swiping or hitting the home key).
Model Number: SM-G900W8
Android Version: 4.4.2
Baseband Version: G900W8VLU1ANF3
Kernel Version: 3.4.0-1947824
dpi@SWDD6012 #1
Mon Jun 16 11:53:24 KST 2014
Build Number: KOT49H.G900W8VLU1ANF3
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May 10, 2012
I wish Motorola would get this right on its phones, although it may be an Android issue.When I'm on a headset the phone is in my pocket. I have pocket detection on. When a call comes in (on call waiting) the screen pops up and becuase there is an answer button rather than a swipe, without fail, the incoming call is answered.
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Sep 1, 2012
Phone rings but upon selecting answer button, i cannot hear caller nor they, me. Auto answer is set to Out of Holster. Using 7.1 Bundle.
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Mar 5, 2011
is there a way (setting or app) to set the actual buttons for answer/ decline a call instead of the touch screen?
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Jan 21, 2016
When my LG G3 phone rings I do not get any options to answer the call and if the phone screen is sleeping it does not waken up, I can make calls and receive call but just cannot answer them......
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Nov 8, 2014
Since the latest software uppdating, I cannot answer incoming calls. The phone is ringing but no botton for answering shows up.
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Dec 15, 2014
When somebody calls me, the screen remains "black". I can`t see any answer option or who is calling.
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Oct 8, 2014
I've had a brand new Xperia Z3 less than a week and I can see when I am getting an incoming call. But, if I'm texting at the time, although I can see the call notification I can't respond to it and the buttons disappear from the bottom of the screen. The slide down options from the top of the screen also disappear. The phone just freezes and I have to restart the phone every time. I don't know if it's doing this with other apps, or whether it's just the messaging app.
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Nov 19, 2014
I'm unable to answer any incoming calls because the display becomes unresponsive. If the screen is blank, it remains blank until the phone stops ringing. If the screen is active, it remains active but unresponsive for the duration of the ring. I'm still using Kit Kat 4.4.4.
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Mar 18, 2014
I have a Nexus 5 running Android Kit Kat 4.4.2. Overall this is a great phone but i am facing some issues that i will describe below:
1) This i noticed 2 months ago. I dont know if it still has it: I was calling a friend and he didnt answer. Then the whole day i was waiting for him to call back but he never did (at least according to my phone). When i called him again he told me that he called me back, the phone rang 3 times and then he got the message we get when someone rejects the call or the phone is out of battery. I never had a missing call to know that he called back. This is a very tricky error, since maybe you are missing incoming calls from your boss. To you it appears like you never received the call, but to your boss it seems like you are ignoring him. Not a good thing.
2) This is a problem i am getting for the last 2 months. When someone calls and the device is sleeping, i hear the ringing, i unlock the phone but what i get is the main page of the device. No incoming call notification, no dialer, nothing.Only the ringtone. If i press the phone app i get 3 choices:
a) use touch tone keypad
b)return to call in process
c)add call
Pressing "return to call in process" doesnt do a thing. To see who has called you, you must go to the missed calls after the ringing is over. Also if you dont restart the device, the problem stays there. The only solution is to restart the device. After restarting the device the problem goes away for 2-3 days and then it happens again.
I dont know if other Nexus 5 owners are experiencing the same problems, but since a smart phone is based on making and receiving calls, these 2 problems must be addressed by Google ASAP.
Also, i am not willing to factory reset my device, if i am not sure that this will 100% solve the problem.
PS1: My device is NOT rooted.
PS2: My brother's Nexus 4 started having the same problem (problem number 2) after updating to Kit Kat 4.4.2. But not in the same frequency as my Nexus 5.
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Jan 7, 2016
WHEN A CALL COMES IN AND I TRY TO ANSWER I IMMEDIATELY LOSE THE CALL.
I have set the Home button to answer calls and I could lose them that way OR if while using the phone and I get the little window from an incoming call with ANSWER or REJECT and I hit ANSWER I can lose call that way also.
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Feb 17, 2011
I installed Full Screen Caller ID but wasn't happy with the functionality of it, so I uninstalled it. Then, the next time I got a call I no longer had the standard HTC Sense UI Slide to answer (down to answer, up to send to VM) but instead just had the Answer and Ignore buttons. how I can get the slide back? Or, if there's another app that gives you a slide to answer? All of the apps that I've found do the opposite, and give you buttons instead of a slide, but not what I'm looking for.
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Apr 22, 2015
Just about a week ago, my phone started to act up by not showing the option to answer or ignore incoming calls. I've tried restarting the phone and messing with setting but nothing.
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Oct 10, 2015
My Turbo worked great up until 5.1. At my house, my signal is ~ -110 dBm which is about the same on my AT&T network H815 LG G4. Ill drop about one call every 24-48 hours. I went through hours of troubleshooting with customer service and tech support. I even was shipped a replacement device.
So, eventually a trouble ticket was issued to their engineering department and there answer was High Def voice, when activated in a "weak spot" (-110 dBm is enough to make a call) that it would disconnect the phone. My AT&T G4 never dropped a call at my home.
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Dec 10, 2015
I took the case on and off. I can use headphones to hear. I can play music or hear on speaker, but I can't hear when calling.
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Jul 28, 2015
Since 5.1 I keep dropping calls on ac, says no data is available and I am in good 4g coverage.
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Aug 19, 2015
This past week my phone has been sending some calls straight to voicemail without even listing that someone called (no one in the recent call list). I'm trying to figure out if this is a network issue or a software/hardware issue. I've made sure that none of the callers I've missed are on the "straight to voicemail option" (I actually don't have that setting for anyone). I've checked my sound options to make sure they are turned up (and made sure it's not set to priority...I hate that new lollipop feature), and I've checked the radio signal strength. Everything seems to be in order. I tried to call the person back who left me the message and it rang several times, then gave me an error message saying that the call couldn't be completed. This happened twice and then I finally got through the third time. After that I made a call to someone else to see if it went through. It did.
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Nov 12, 2013
This is happening often. When I have an incoming call the call screen appears and phone rings. I go to answer by dragging the icon to the green answer icon and nothing happens. The phone continues to ring. Trying to drag to the red ignore call icon has the same result. Eventually the caller gets sent to voicemail, but the phone remains locked in this state and needs to be rebooted before it is operational again. I thought it was related to teh phone being in a lockscreen state, but it now appears to be random. I have contacted Google and they said they have not heard of this issue before. Essentially it is unusuable as a phone.
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Sep 19, 2011
No incoming audio on calls--speaker only. Silent mode is off, volume is turned up.
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Aug 25, 2011
Yesterday I was next to my phone at the time two new calls came in. No ring, no notification of a call, nothing. Then two voice mail messages came in - no alert, however. I happened to pick up the phone to make a call and saw the VM notification on the bar.Called the callers - they said the phone went straight to VM as if it was not turned on or locked on a tower. The phone was in a place that I use it constantly - I mean I would be on the phone for several minutes while driving this area - strong signal always.
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Nov 9, 2014
Twice now in the last week I have had the Turbo cut off the phone call and go to the black and white splash screen with the M for Motorola logo and then reboot. It has never rebooted any other time on its own except these two times while on a call.
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Feb 2, 2010
I had an 8 month old phone that was actingup , going to speaker phone with no buttons being pushed , couldnt answer incoming calls, couldnt see who was calling . Yesterday i had it swapped out for a new refurbished unit and it is doing the same thing today . Has anyone heard of or experienced any of these problems
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Aug 1, 2012
I just got a CLN Razr a few weeks ago (came from a Bionic) and love the phone. One question that I can't seem to find an answer for though. I put the phone in vibrate mode and text, emails will vibrate. However, incoming calls will not vibrate, just silent. I checked the sound settings and Silent mode is set to vibrate. Any ideas on how to set the incoming calls to vibrate?
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Sep 7, 2012
During Incoming and Outgoing Calls, I have to activate the speaker phone for the person on the other line to hear me. Is this an issue that I can resolve myself (settings or physical dust) or do I need to send my phone in?
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Dec 14, 2015
I have a droid turbo. I work in the city so there are cell towers everywhere but my office is in the middle of a building and I have no windows. My calls get dropped or cut in and out unless I turn off the advanced call feature. Other people with different phones have no problems in my office. Can I leave this feature off all the time? The one day I did leave it off and I was not at work and I tried to make a call and got a message saying the call could not connect so I don't know if it will create other problems. I usually have two bars in my office and 4G lte. We have Wi-Fi but are not allowed to use it.
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