Motorola Droid Turbo :: Does HD Voice Cause Dropped Calls
Oct 10, 2015
My Turbo worked great up until 5.1. At my house, my signal is ~ -110 dBm which is about the same on my AT&T network H815 LG G4. Ill drop about one call every 24-48 hours. I went through hours of troubleshooting with customer service and tech support. I even was shipped a replacement device.
So, eventually a trouble ticket was issued to their engineering department and there answer was High Def voice, when activated in a "weak spot" (-110 dBm is enough to make a call) that it would disconnect the phone. My AT&T G4 never dropped a call at my home.
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Jul 16, 2012
I am using a RAZR on Verizon. Frequently, but not 100% of the time, if I am on a call, and another call comes in one of the following things happen:
1. If I take no action, meaning I continue with call 1, both calls are dropped.
2. If I attempt to switch to the other call, both calls are dropped.
3. The incoming (2nd call) is dropped, but I cannot hear the 1st caller.
4. If I attempt to reply to the 2nd caller with a text while continuing the 1st call, the call is dropped.
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Apr 28, 2012
I am experiencing an inconsistent, but elatively frequent issue with my RAZR. I'm on a call, a second call comes in. Sometimes, I ignore the call and my original call gets dropped. Other times, I switch over to pick up the second call and both calls get dropped. Sometimes, it works is it should and I can go back and forth between calls as expected. This has happened in multiple locations, so I do not believe it is tower specific. I never experienced this issue with the original Moto Droid I owned prior to the RAZR.
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Nov 24, 2014
I got my Droid Turbo about 10 days ago. Previously I had a Droid Razr Maxx for about 2.5 years. I had a Bluetooth hands free device mounted on my visor where when I hit a button it would speak "Please say a command" and I could respond with "Call Bob Smith Home" and it would work. I then got a Pioneer radio and it behaved exactly the same and worked very well.
Now, I get my Droid Turbo and expect similar results but it doesn't work? I can "sometimes" hear the first part of the phone/car stereo asking me to say a command but it is broken up and sometimes I hear nothing at all. If I look at the phone I can see that it is waiting for a command. If I say "Call Bob Smith Home" it comes up with Bob Smith but nothing happens? Also, if I say "Ok Google" and then say "Call Bob Smith Home" a DIFFERENT type screen comes up and WILL make the phone call.
In playing with my phone it seems like the phone comes with multiple voice command type "programs". I think there is the Google Voice, Moto something, and is there maybe even something else? Anyway, I'd just like my bluetooth voice dialing to work. Do any of you have a recommendation on how to get this work or use one of the phone's other voice recognition ones that will work?
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Apr 6, 2015
This handset can send and receive data simultaneously while on a voice call?
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Feb 25, 2015
Just received my Turbo and installed Textra. Using Voice to Txt, will only send an Audio File. This is the same with GOSMS and Stock Messaging App. Want to send sms only. Is there a setting I am missing?
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Dec 1, 2014
How I can best use Moto Voice to create and add to a to-do type list? I see it can set a reminder but the reminder requires you to enter a due time/date or location and I don't really need to do that. I just want to be able to have Moto Voice add something to a simple list. I have tried the "Note to self:" command but that seems to just send an email to your gmail account and since I don't use gmail, that really isn't useful for me either. Any simple list that can be voice controlled (at least to add to the list)?
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Jul 10, 2015
Now when I say my phrase moto assist starts but then stops and she tells me to install the app. If I try voice sending text via Moto 360 it works. Using Chomp which is working fine.
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Jun 19, 2015
I just got a droid turbo and when i ask it to do anything by voice it first comes back saying"opening google". An example would be i would say my launch phrase ok google now navigate to 123 main street and it would respond back "OPENING GOOGLE navigating to 123 main street". How do i stop it from saying OPENING GOOGLE every time prior to it performing the task i ask it to do. The TALK BACK function is OFF on my phone and it still does it. Also how am i able to ask it to perform a function from ANY screen. That launch phrase only works on one screen.
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Jun 15, 2015
I hit the Moto button on accident and now i have to talk to it to get this apps, I just want to turn the voice off and do things manually....
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Nov 26, 2015
I was going through apps and somehow got on the one that describes each button as you use it. i now cannot swipe to the other app screens or the other home screens and the phone talks all of the time and i have to triple tap on things to make them work....
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May 25, 2015
Whenever i voice ask my Droid Turbo to do something verbally it will come back FIRST by saying "connecting to google" then it will begin performing whatever task i have asked it. Example: i would say "whats up google now navigate to 123 main street Oceanside": and it will come back with a VERBAL reply "connecting to google" "navigating to 123 main street Oceanside" How do i PREVENT and STOP it from verbally replying EVERYTIME i ask a question before beginning my task by my phone giving a verbal "connecting to google" Its very annoying and in my mind an unnecessary response for the phone to always be saying.
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Dec 20, 2014
My Turbo connects to my car via Bluetooth. Whenever I disconnect (turn off the car) the Moto voice app launches and is listening- like this [URL] ..... Is this supposed to happen? This seems like a bug.
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May 25, 2015
I want lock the screen or power off the phone by using a voice command if my friends grab the phone out of my hand to read what I am texting.
I want to be able to say "Hey Droid Turbo, lock the screen" or something similar. I tried the "Goodnight" command but the screen still stays on even though I have it set to be off while sleeping. How to achieve my goal?
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Apr 22, 2015
I use Google Voice via the Hangouts app as a secondary phone line on my Droid Turbo.
The issue I am having is with phone calls that come in to my Google Voice number. Instead of using only the Hangouts Dialer app to receive those calls, the calls seem to come through Hangouts AND the default DT dialer app at the same time! What ends up happening is that first, the Hangouts app starts to ring, then (second) the default DT dialer app start up and rings over the Hangouts dialer. The end result is that when I pick up the call on the DT dialer app, I always get a missed call on Hangouts. In addition, if I miss the call completely I then get a missed call notification from both Hangouts and the default dialer app.
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Jul 9, 2015
Prior to the lollipop update everything was working fine. Now if I am listening to something on the Audible app or Pocketcast app the Google Maps voice will not break in with directions. There will just be a brief silence where it is trying to speak but no actual voice. If I pause the book or music the maps voice works. If I turn the Bluetooth on the phone off the voice breaks through just fine on the phone speaker. It's very frustrating.
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Nov 18, 2014
Upon Receiving an incoming call my phone rings & vibrates - but will not display any alert on the screen (or lock screen) that there is an incoming call. If I unlock the phone as it's ringing the normal home screen is displayed and after a ring or two I receive the below "Mobile Data not available" prompt. Pressing ok results in the phone going back to the homescreen with once again, no further dialog to answer/ignore/mute the call (nothing in the notification bar either). Eventually the call will make it to voicemail as i can't answer it, and i get a prompt missed call notification.
Items i've checked so far: disabled apps - re-enabled to make sure nothing got zapped that's interfering.Mobile data is enabled under settings.OTA Update was applied & Phone works fine otherwise, solid 4G service in populated area....Note the missed call notification icon is displayed from a previous call when i was trouble shooting:
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Jan 9, 2015
My Turbo suddenly is not receiving incoming calls. I can call put fine, get texts and am getting vms of people trying to call.
When you try calling my phone from another device it rings on there end and phone does nothing on mine.
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Dec 10, 2015
I took the case on and off. I can use headphones to hear. I can play music or hear on speaker, but I can't hear when calling.
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Jul 28, 2015
Since 5.1 I keep dropping calls on ac, says no data is available and I am in good 4g coverage.
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Aug 19, 2015
This past week my phone has been sending some calls straight to voicemail without even listing that someone called (no one in the recent call list). I'm trying to figure out if this is a network issue or a software/hardware issue. I've made sure that none of the callers I've missed are on the "straight to voicemail option" (I actually don't have that setting for anyone). I've checked my sound options to make sure they are turned up (and made sure it's not set to priority...I hate that new lollipop feature), and I've checked the radio signal strength. Everything seems to be in order. I tried to call the person back who left me the message and it rang several times, then gave me an error message saying that the call couldn't be completed. This happened twice and then I finally got through the third time. After that I made a call to someone else to see if it went through. It did.
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Jul 1, 2015
I have my phone set to respond to "OK Google Now". When I am not connected to Bluetooth, this works great. When connected to BT, the Moto Voice Blue "Listening" window pops up, then minimizes/closes after 1 second. This did not happen with KitKat.
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Nov 9, 2014
Twice now in the last week I have had the Turbo cut off the phone call and go to the black and white splash screen with the M for Motorola logo and then reboot. It has never rebooted any other time on its own except these two times while on a call.
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Dec 14, 2015
I have a droid turbo. I work in the city so there are cell towers everywhere but my office is in the middle of a building and I have no windows. My calls get dropped or cut in and out unless I turn off the advanced call feature. Other people with different phones have no problems in my office. Can I leave this feature off all the time? The one day I did leave it off and I was not at work and I tried to make a call and got a message saying the call could not connect so I don't know if it will create other problems. I usually have two bars in my office and 4G lte. We have Wi-Fi but are not allowed to use it.
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Oct 10, 2015
I have a droid turbo and want to block texts and calls from a specific person, is there a way to do that or an app that will work for sure.
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Jul 17, 2015
Both devices updated to latest OS Lollipop 5.1 on Turbo and 5.1.1 on Moto 360.
Making phone calls using hand set, everything seems fine. Then two about 10 seconds into the call I notice that I can't hear anything in the Turbo handset earpiece. When I look at the setting on the phone screen I notice that the connection has switched from "handset" to bluetooth. The only bluetooth device that is connected is the Moto 360.
When I switch it back to "handset" or "speaker" it works fine again. And when I switch back, the person on the other end of the call says: "Now I can hear you much better again, for a time you were very soft/far away" -- I'm assuming that is because they are hearing my voice picked up by my watch's microphone and not my droid turbo.
How to stop this from happening?
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Nov 11, 2015
Recently, over the last several weeks, my Turbo isn't receiving phone calls. I'll get missed calls and/or voicemails without a single ring. I've checked my ringer settings, looked deeper into notification settings and it still happens. I looked into the Moto assist app too to see if I was in drive mode and haven't noticed a change.
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May 12, 2011
Randomly my phone decides it doesn't like being a phone. The call connects, but I can't hear anything and neither can the person on the other line. I'll hang up, call my voicemail, can't hear the automated messages and keypad tones don't register on the voicemail's end. Sometimes a battery pull fixes, usually not. Sometimes it works again after an hour. Two days ago it decided not to work, didn't work yesterday or today until just now either, longest I've seen it not work. When that happens I resort to calling from Google Voice on my laptop.
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Mar 4, 2015
For some reason my phone is all of a sudden sending auto texts out to people when I don't pick up the call.
I just noticed it started yesterday. On my phone settings I don't have auto reject as an option. I have the quick responses but that is just where to edit them.
Where to turn this on and off?
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Apr 20, 2015
My phone called someone in the middle of the night while I was sleeping. It has made a few other calls during the day without a requests from me. In addition if it hears music it starts sending a 3 bell ring and on screen asks if I will not speak more clearly. At times it talks and says "Speak more clearly." The screen sometimes shows a cloud when interrupting and other times a mic. I think this may be due to a malfunctioning google assist. I think it thinks music is my voice. Sometimes I am taking pictures with it and it hears music causing it to change from the camera mode to ring 3 tones and say speak more clearly. The calling and interruptions are nuisances.
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Sep 24, 2011
I love my FlipOut, really, but I borrowed a Samsung ACE (android) from my daughter for the week-end, and I must say that it is by far superior as a phone.No dropped calls, no "emercency calls only", no unsent text messages, no buffer overrun while streaming radio from the net.It seem that the size matters, when reception is poor.
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