Motorola Droid Turbo :: Random Reboots During Phone Calls
Nov 9, 2014
Twice now in the last week I have had the Turbo cut off the phone call and go to the black and white splash screen with the M for Motorola logo and then reboot. It has never rebooted any other time on its own except these two times while on a call.
Every once in a while (has happened 2 times in as many weeks) the phone or dialer APP will suck battery and throw off my typical discharge time WITHOUT me ever placing a call (let alone opening the phone interface). For example, as shown in the attached, I'm down almost 70% on just 19 hours and change of use, with just 2.5 hours of screen on time, with the phone app draining 7% without any phone usage. Typically, I can make it 24+ hours with 4+ hours of screen time on that level of battery drain.
Aside from those instances, battery has been great on L. Used to get, typically, about 26 hours before charging at 25%. Now, I consistently get 29+ hours on the same usage.
The only issue I have had on my Droid 3, to this point, as been the terrible battery I have experienced, even having bought an extended battery. It's good to hear that there will hopefully be a fix for this soon.
I am wondering if anyone else has been having their Droid 3 reboot randomly for no reason at all? I have never had this issue, but for the last 3 days, it's been happening over and over. It happened 3 times yesterday, 2 the day before, and now the second time today.
I don't know if this was even an issue for anyone since this device has apparently had more issues than most, and I've been spared from the majority of them.
Both devices updated to latest OS Lollipop 5.1 on Turbo and 5.1.1 on Moto 360.
Making phone calls using hand set, everything seems fine. Then two about 10 seconds into the call I notice that I can't hear anything in the Turbo handset earpiece. When I look at the setting on the phone screen I notice that the connection has switched from "handset" to bluetooth. The only bluetooth device that is connected is the Moto 360.
When I switch it back to "handset" or "speaker" it works fine again. And when I switch back, the person on the other end of the call says: "Now I can hear you much better again, for a time you were very soft/far away" -- I'm assuming that is because they are hearing my voice picked up by my watch's microphone and not my droid turbo.
So I have been on Android 5.1 for sometime now with random Reboots here and there every few days but nothing bad.
Today however my phone literally Reboots every few minutes and I can't figure out why. I didn't install or upload any thing over the past few days so its random this is now happening.
I checked if any erroneous apps where running but nothing of significance that would cause this.
Can I view crash reports to see what the issue is? Do I need a new phone?
found a terminal program and ran the dmesg command. I dont know much about android, but everytime this shows up in the dmesg output "qtouch_force_reset:forcing HW reset" it corrosponds to a time my phone randomly reboots.
For some reason my phone is all of a sudden sending auto texts out to people when I don't pick up the call.
I just noticed it started yesterday. On my phone settings I don't have auto reject as an option. I have the quick responses but that is just where to edit them.
So I've had the Turbo for about a month now and am extremely upset with the constant reboots. For the first few weeks the phone worked fine, nothing was out of the ordinary.
However, within this past week the phone has started freezing... I'll be using it and then suddenly the screen freezes and sits there and reboots itself. It does this a few times a day....
My phone called someone in the middle of the night while I was sleeping. It has made a few other calls during the day without a requests from me. In addition if it hears music it starts sending a 3 bell ring and on screen asks if I will not speak more clearly. At times it talks and says "Speak more clearly." The screen sometimes shows a cloud when interrupting and other times a mic. I think this may be due to a malfunctioning google assist. I think it thinks music is my voice. Sometimes I am taking pictures with it and it hears music causing it to change from the camera mode to ring 3 tones and say speak more clearly. The calling and interruptions are nuisances.
Upon Receiving an incoming call my phone rings & vibrates - but will not display any alert on the screen (or lock screen) that there is an incoming call. If I unlock the phone as it's ringing the normal home screen is displayed and after a ring or two I receive the below "Mobile Data not available" prompt. Pressing ok results in the phone going back to the homescreen with once again, no further dialog to answer/ignore/mute the call (nothing in the notification bar either). Eventually the call will make it to voicemail as i can't answer it, and i get a prompt missed call notification.
Items i've checked so far: disabled apps - re-enabled to make sure nothing got zapped that's interfering.Mobile data is enabled under settings.OTA Update was applied & Phone works fine otherwise, solid 4G service in populated area....Note the missed call notification icon is displayed from a previous call when i was trouble shooting:
My Turbo worked great up until 5.1. At my house, my signal is ~ -110 dBm which is about the same on my AT&T network H815 LG G4. Ill drop about one call every 24-48 hours. I went through hours of troubleshooting with customer service and tech support. I even was shipped a replacement device.
So, eventually a trouble ticket was issued to their engineering department and there answer was High Def voice, when activated in a "weak spot" (-110 dBm is enough to make a call) that it would disconnect the phone. My AT&T G4 never dropped a call at my home.
This past week my phone has been sending some calls straight to voicemail without even listing that someone called (no one in the recent call list). I'm trying to figure out if this is a network issue or a software/hardware issue. I've made sure that none of the callers I've missed are on the "straight to voicemail option" (I actually don't have that setting for anyone). I've checked my sound options to make sure they are turned up (and made sure it's not set to priority...I hate that new lollipop feature), and I've checked the radio signal strength. Everything seems to be in order. I tried to call the person back who left me the message and it rang several times, then gave me an error message saying that the call couldn't be completed. This happened twice and then I finally got through the third time. After that I made a call to someone else to see if it went through. It did.
I have a droid turbo. I work in the city so there are cell towers everywhere but my office is in the middle of a building and I have no windows. My calls get dropped or cut in and out unless I turn off the advanced call feature. Other people with different phones have no problems in my office. Can I leave this feature off all the time? The one day I did leave it off and I was not at work and I tried to make a call and got a message saying the call could not connect so I don't know if it will create other problems. I usually have two bars in my office and 4G lte. We have Wi-Fi but are not allowed to use it.
Recently, over the last several weeks, my Turbo isn't receiving phone calls. I'll get missed calls and/or voicemails without a single ring. I've checked my ringer settings, looked deeper into notification settings and it still happens. I looked into the Moto assist app too to see if I was in drive mode and haven't noticed a change.
i had 2 reboots in the last 24 hours. One while i was on spotify and another one while i was playing. The phone freezes and then reboot. Is there a way to find out what's going wrong? Maybe read a log
Recently installed a new ROM and kernel, pure nexus ROM with the gods kernel. Its running very smooth however I'm having a problem with it. It'll do it randomly whether I'm multi tasking or not. Some times it will make a beep sound for 3 seconds and reboot. I have attached last_kernel message, I'm not sure if its that or the log cat.
prior to the recent ota i had experienced many random reboots, usually when watching Internet video or listening to music while reading news app. i thought ota was supposed to fix some problems with reboots when phone was overloaded but since ota i am still experiencing some random reboots and warm battery under the same conditions as previosusly.
My phone now goes into random reboot and goes into "Android is starting Optimizing app x of xxx" mode. It take a lot of efforts to bring phone back to normal. I googled for this issue but didn't find any firm solution for the same. My phone has custom ROM based on 5.1.1
The issue started few days ago and I am using this ROM since long time.
I have a 1320 that I got brand new back on Black Friday from Cricket. The problem is after it has been on for a while, the wireless and/or bluetooth or both shutoff. When I bring the status bar down, the wireless icon and/or the bluetooth icon will be cleared out and not active. If I try to turn it back on, nothing happens, the icons stay black. I reboot and usually that fixes it but not always. Sometimes I have to reboot it a couple of times.
Also my phone sometimes reboots when I'm using the GPS to track my bike rides when the phone is in my bag. I know that because when I get to the end of my ride and check the app, Cyclometer, it stays "it has been shut off, do you want to resume" or something to that effect and then I resume it and a portion of my ride is missing from when it apparently has rebooted. I also have had it reboot on me in the middle of something that doesn't happen often.
My phone is on 8.1 and has no more pending updates. this is eating up my data plan because I normally use wireless at home. I also can't use my bluetooth speaker while riding because if I connect my bluetooth speaker to my phone, the bluetooth will shut off after about 15-25 minutes of use. It first starts to become somewhat intermittent for couple of minutes then bluetooth shuts off altogether.
My phone decides it want to reboot itself. I mean, I certainly don't know how my phone is feeling, so it can take the initiative and give itself a good rebooting when it needs it. Also, I don't know what motorola is making their batteries out of, but when I turn my phone off (or it decides to) I suddenly have more battery than I did previously. This kind of technology should be used more often so we never run out of juice on batteries of any kind.
Over the last couple nights I've noticed that my Turbo won't charge overnight. I often read or play games before bed and it seems if I have a few apps open and then plug it in it won't charge. If I close all the apps down then I've never had a problem.
I've also noticed it freezing up at times and then rebooting by itself if I don't close open apps.
The phone is great and at this point I don't care about Lollipop. We've had 2 S5 go bad with Lollipop and until they get the bugs all worked out I'll keep munchin the kitkat.
i just installed the the outlook app on my droid turbo.when i send an e-mail, the recipient see's that it is coming from my e-mail address (@hotmail.com) how can i change it so that they see it is coming from my actual name instead of my e-mail address?
Any reason why all of a sudden I am not getting notifications when I am on my home WiFi? It's weird, and I can't find a setting that would be causing this.
I traded in my droid maxx and tonight while disabling some apps I noticed under apps, all. That there is a demo app. I never saw it on my maxx. The disabled was grayed out so I forced stopped it. When the rep brought it out at the store it was a new unit sealed.