Lumia 950 XL :: Why Does Screen Go Blank When On A Call
Dec 22, 2015
My 950XL goes blank when making a phone call. I understand for it to go blank (may be) but if the call went into answering machine I cannot wake the phone up to hung up.
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Nov 21, 2010
During a call my screen goes blank; I am unable press the end call immediately ..
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May 6, 2010
N96 was working fine until two weeks ago, hasnt been dropped or damaged so i can only think its the update of software.i have reset it and still i have the same problem.If I slide open to answer calls or messages or use the menu's by opening it as if to use the media player (ie slide down) it works fine. If I slide up i get a blank screen and it takes absolutely ages to get the menu n screen When a call comes in screen goes blank except for a few lines (top middle)
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Aug 17, 2010
I just bought my Nokia 5530.There are a couple of problems I have been having though- sometimes when I am making a call and want to end it before the person answers, the screen becomes unresponsive. Also sometimes when I am in the middle of the call and want to access the dialler (for typing in an extensions for example), the screen does not automatically come back up from its 'dark mode' and the only way i am able to end the call is turning it off completely.Is there something I should do to prevent this, or is my phone just defective? Help is needed because I think my local warranty is going to be up soon!
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Jun 21, 2012
I have updated my phone firmware recently. The screen slide unlock feature is cool.... but most of the times, the screen goes blank when I receive a call making it difficult to figure out the caller before I receive the call.
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Feb 3, 2011
When i dial the number and then as soon as i press the call button, the screen all sudden goes black. I mean the call is still in progress you can hear it but you can't see anything on the screen. For example, i had to turn the speaker on for the conference, but i couldn't do it because i was not able to see where anything were at.
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Aug 19, 2015
Why the screen goes blank on Z5 Compact AFTER a call has been connected. I'm fed up having to redial over and over. My phone HAS the latest software update.
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May 2, 2012
Sometimes when I am making a call or accepting an inbound call, I will try to hit the speakerphone button (because I have a lot of trouble hearing the speakers in regular mode), only to have the screen go blank before I can do so. Sometimes it will come back after a moment and let me use the touchscreen, other times it will stay off for a while.
Info:
iPhone 4, iOS 5.0.1
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Jan 11, 2011
Ever since I have updated my X10 to 2.1 my screen goes blank after a call.i can speak on the phone but when the call finishes my screen gies blank and i have to take out my battery to turn it of.
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Jan 17, 2011
Recently whenever I make a call the screen on my Torch goes blank,how to rectify this problem?
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Apr 22, 2011
Whenever i receive a call or make one, the screen goes blank and i can't see the call time, who it is and the screen becomes none responsive and won't light up to let me finish call. Then when other person hangs up, i can't see anything on the screen for a good ten mins. is it settings?
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Dec 22, 2011
My 8520 screen goes blank when I make or receive a call.
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May 12, 2015
LG G3
For a month or so now, it is difficult to start the main screen with the double tap so could be an issue with touch screen, although once turned on with power button, using touch screen is fine. It's just that initial double tap to turn screen on that is tough sometimes.
When I get screen on, can use speaker or not, and i can use dialpad to dial, say for instance to get to voicemail. However, once dialed, the screen goes blank and I'm not able to turn it on by double tapping, by using power button, etc. The only way to get back to using my phone is when the other side has hung up. Then I can start using power button again.
I don't hold phone near proximity sensor, I don't think it's dirty, I don't use a case. I will put the phone down on the table flat and it will stay on. I then move my hand over it starting at bottom and when it gets a little ways from the top, it goes blank. When I remove my hand, with nothing in the way, it stays that way and I can't do anything.
I'd like not to try the next step which is factory reset and backup, as I have not done that before and really don't want to reinstall everything.
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Dec 6, 2011
i dont believe i have seen this mentioned so if it has i will close my own threadanyway about 20% of the time maybe less i will get a call and it is ringing but the screen is off. i have to hit the wake button and then it shows the call as
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Jul 30, 2012
I was loving the phone tll the screen started to freeze black during call. I tried all the buttons with no joy and the screen remained black after call. I had to remove the battery to reboot, this reset my time and date to 1980!
I've got to try using my phone for work today, old spare being repaired. I can't even hang up a call.
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Jan 3, 2013
My Nokia Lumia 820 Screen is broken and gone blank, how do I fix it. The phone is three weeks old.
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Dec 20, 2015
My 1520's screen after having ghost touches it went blank and have not been able to access the phone even though the phone is making notification sounds.
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Sep 11, 2014
I've been using the Lumia 1520 for almost 3 weeks now, and so far I noticed two things , one it rebooted two times , once when I opened calendar and another when I opened battery saver , it's a bit weird and hope it doesn't happen again.
Okay the important thing , there are some blank lines beneath apps like viber and whatsapp, moreover there's a big line just in the middle of the Facebook messenger app, so is it me ?
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Aug 12, 2014
My wife's new 1520 has the 8.1 developer preview on it. She has been using it for a month or so & then recently as she was using it, the screen would completely turn black. A second later (or 1/2 second) everything on her display would come right back up. It appears the same as if you were changing the display resolution on a pc, the screen blanks out for a second & then to the new resolution. The phone isn't hot, nor was it recently charged. It doesn't matter what app is running. In fact, I hard resetted it yesterday & it still does it.
I noticed yesterday, after I completely resetted it, I was using IE & the screen went blank, then back on, but the screen was upside down. This lead me to believe it was a sensor, so I turned on the rotation lock. Since then it has never come back on upside down, but it still goes blank. It really appears as a hardware issue. I started with a clean slate & the problem still persists.
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Mar 18, 2012
Earlier today I was speaking to my friend on my Nokia Lumia 800. When the call ended I took the phone from my ear to hang up the call, but the screen had gone completely blank.I know the phone is on and it is charged. When I press any of the back arrow ← / windows icon / magnifying glass, the phone does react in the same way it does if I were to touch these when the phone is on, but locked.However, nothing appears on the screen it just remains blank.I have tried calling my phone from another phone, and it rang as it would if my phone was on but the screen is still blank.Has the screen permanently died and the phone need replacing?
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Dec 4, 2012
I have a nokia lumia 800, when im on a call the screen stays blank so i cant access any of the in call options? i dont have a screen protector on the phone, i have run the diagnostics app and the the proximity sensor is responding fine!! so it leads me to think its a software issue?
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Oct 30, 2015
So just got my 6p yesterday but it seems as though ambient display although turned on is not working ND when I answer a phone call my screen stays black during the call and won't wake up.
So apparently it's because the tempered glass screen protector is covering the proximity sensor. I still have to actually test that theory out once I get a new protector but from doing some digging that most def it. Just a heads up I used the one by super shieldz so don't buy that one until they make a cut out for the sensor.
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May 7, 2012
I'm on my second Lumia 900 (first was preordered, current one is in-store replacement). Both had the 12084 software update. And both did this - when on a call with the headset plugged in and the mini USB plugged into a computer or wall socket, the screen would lock me out.
If I pressed the side button to get the lock screen - nothing. The call in progress would still be there, but the device would not allow me to do anything until I either unplugged the mini USB or pressed the side button enough times for it to return and show me the call screen.
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Dec 30, 2012
Sometime ago noticed that 920 screen goes black when I answer the call or press Call button.And while the screen is black it doesn't response either.Its almost impossible to cancel call when this happens.Only means to cancel the call I've come up with so far is to push lock button twice and try to push End call button when it appears for appr. 0,2 seconds and then disappears again.
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Jun 11, 2012
When I'm trying to make a phone call (from contacts or hand dialed number) the screen goes black and it is not responsive any more until the other party hang up (plus 30seconds). I tried reboot phone, factory default, no screen protector; changing sim card in the phone gave the same problem. As soon as I hit the dial button screen is black.
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Dec 21, 2012
When I place a call, as soon as I've dialled (or selected the number from the contact), the screen turns off, menaing htat I can't hang up or for instance use the num-pad.
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Dec 18, 2012
How do we find the missed call or new SMS when the screen is off? Manual checking frequently is not good option. Many people suggested in internet forums to make use of the middle window like touch key, such way that the touch switch can Illuminate or blink in such circumstance. If the battery is the concern, there can be a configuration option too, to set the blinking frequency , light intensity , etc.
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Sep 25, 2014
With the 1520, when I switch away from the phone screen during a phone call and activate and deactivate the proximity sensor, it returns to the last screen I was on with a banner on the top rather than returning to the phone screen. With the 1020, it always returns to the phone screen.
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Oct 24, 2012
This is the secondtime i have this problem. Somehow the call log goes blank. so i canot see any missed calls and other cal log information. it just is blank - without any sort of notificaiton.
First time it happen i had to factory reset the phone by updating the software - which meant i lost everything from my contacts to my apps - and it took me much time to get it back to my settings - however it worked ok then - for 2 months and now the blank call log is back.
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Sep 6, 2011
I updated my X2-01 to v08.63 yesterday.It had no other problems.But now there is a blank entry in the call log and i cant delete it.I've tried the backup and restore solution for blank msg bug,but it didnot work.
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Jul 17, 2015
My lg g3 phone goes blank when making or receiving a call and I'm not even able to hang up unless the caller does.
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