BB Software :: 9700 - Inability To Send Emails To Specific People (General Failure)
Dec 12, 2011
I am able to receive emails on my Blackberry Bold 9700 perfectly fine, and I can send emails to a vast amount of people with no problem. But to a couple of specific people, I am unable to send any emails, and I get a 'red cross' on the email sent, with the status being 'General Failure'.
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Apr 24, 2012
I have two email addresses set up on my phone, they are enterprise ones, I have always had access to send, forward emails for these accounts, now all of a sudden, I cannot forward or send new emails but can respond and am receiving emails. I called vodacom, they tell me that my account is an BIS and now I must change it to a BES account and reset up my account, but can only be done for the 1st of the month, and they cannot tell me why this has happened.
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Aug 16, 2010
I'm on my 2nd Torch - the 1st one had a defect when I tried to use the GPS feature that I subscribe to AT&T. When I did the even exchange, they were not able to transfer my info but luckily I backed up my old phone prior to going in.Now my problem is with my email accounts.No matter what ring tone/notification sound I pick - it doesn't notify me when I receive emails to my yahoo email account or my work email account.I've rebooted, deleted ALL apps...selected different ring tones but nothing.I receive the emails in my message list, but it never notifies me, which means I'll have to continuously check to see if I received work/personal emails throughout the day.And to top it off, I just discovered that I can't reply to my emails ANY emails from either account.I Menu click to 'Reply', but then when I menu click again to send, there is no 'Send' option. Only Save as Draft, etc.
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Feb 27, 2010
I have someone who is bugging me constantly and I do not want to pay for the parental controls plan where I can have the person blacklisted from contacting me, so I wanted to know how would go about setting a specific contact's calls to go straight to voice mail whenever they tried to call me?
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Mar 24, 2010
Have had my 9700 for a couple of months now and it has been working fine until recently. First problem I had was a failure to send or open MMS. However a battery pull seemed to fix this. The past couple of days I have had problems with my BBM. I can message away fine until suddenly it stops working. Initially the red timer appeared and nothing was sent. Now a tick appears but it takes hours for the message to get delivered. The problem goes away temporarily and I can message fine only to return again.
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May 4, 2012
Each time I attempt to send an email I get a General failure message. I have tried to resend the email several times, but it always fail.
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May 21, 2012
I recently got myself a 9360 and I love the phone. I also upgraded the unit to 7.1.0.336 and it works great except one thing. I cannot seem to send or receive emails using my corporate account. The account uses BIS and I never really had problems with it when I was using my older 9300. When I migrated to the new phone using phone switch, the corporate email doesn't work anymore. Whenever I would send an email, a red X appears and it says General Failure. My Gmails work fine. I tried a number of batter pulls after I deleted and recreated the account on my phone and still nothing. I even tried resending the service books and still nothing. I even have full access to my BIS through my subscriber and recreated my email there and still nothing.
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Jul 8, 2011
I have two personal email accounts feeding my Blackberry. One is a hotmail account and the other is gmail. They both worked fine up until yesterday, but then the hotmail one started to fail.Whenever I try to send an email with this account I get a red x and it says general failure. I can still recive messages, just not reply or send new messages to anyone with this account.My gmail account is still working completely normally. I have not made any changes to my phone except for an upgrade of the twitter app. Also I've tried taking out the battery and sim card out and rebooting.
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Sep 16, 2010
I'm having two issues with texting on my Blackberry Bold 9700.
1-I can't send or receive texts from certain contacts (right now it only seems to be from my boyfriend, we're both on At&t).
2-My text threads lock-up. A new text comes in, but I can't actually open the message. I can open all the previous messages, but any message at the top won't open.
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Nov 24, 2011
I get a "General Failure" message when trying to send emails. This occurrs randomly and I have full internet and mobile coverage. Sometimes they send eventually and other times they never do.
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May 2, 2012
I recently upgraded from my 3GS to a 4S.I remember when I set the ringtones on the 3GS is was quite easy and intuitive being a selection off of the contacts page iirc.The interface seems to have changed adn I can't figure it out now.
Info:
iPhone 4S, iOS 5.1
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Sep 3, 2012
OK, so here's my problem, when ever I try to phone one of my friends mobile numbers it makes a bleeping sound and then says authorization failure and I don't know why because I was able to phone him earlier on today?
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Jul 27, 2010
I have had my first ever Blackberry for a few weeks now and am hooked on BB's for life. The only problem I have with my Bold 9700 is this; I have 2 email address sert up on my BB. I receive emails that are sent and can reply to emails that I receive. I can add an email address and type out the email but there is no send option. I have tried everything to see if I can alter this but no luck. Any advice anyone?
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Jan 3, 2010
If any contact is in my address book I cannot send out email or pin messages has a red clock. tmobile sent me new phone does samething. we did everything to basic to redo operating system. super frustrating never had an issue till i got my 9700.
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Dec 21, 2011
Since I updated my OS and had to re add all my emails only one certain email I cannot send off, I receive all email but cannot reply back to people. I have a Bold 9700.
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Apr 17, 2012
I have a BB Bold 9700 and am using it access my Hotmail emails.he issue I have is that when I send email from my BB using my hotmail account, these sent emails do not show up in my send box in my Hotmail (accessed through the computer). Is there a fix for this
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May 27, 2012
Why when I try to send a text to canada while vacationing in Greece, do I always get a message send failure message, but I can still receive messages from Canada.
Info:
iPhone 4S, iOS 5.1.1
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Jan 10, 2010
I had a curve 8310 on o2 and moved to a bold 9700 still on o2.When i moved i used the desktop manager and did the device switch over, all went well including bbm etc.However whenever i tried to send an email i recieved the error message 'transaction error failure at service' - I tried to log into my bis account online to update my pin but i couldnt log on! i havent changed the password or username since my old blackberry so i cant log on to change it online. on my blackberry when i try to log on to email settings it says the username field is blank!
i called o2 they put me through to geek squad and wanted to charge me to help!!! I havent had the phone 2 weeks yet.Now i think that i need to call o2 again and ask them something like releasing my old pin maybe from my bis account or resetting the bis account,any ideas what i should do or the type of questions i need to ask o2 if i have to ring them again.
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Jun 21, 2011
Model: 9860,Previous OS: 7.1.0.342 (B1149),Latest OS: 7.1.0.714 (B2061) upgraded 8th Oct 2012,Carrier: Celcom,I've been receiving email for one particular account in the general message box. 1. Only from 1 particular account 2. The account is not configured as one of the mail box 3. The unit was new from shop
Call the carrier support center but they said that one of my mailbox was hit by virus which is very unlikely since it only happen after i switch from 9780 to 9860. If it was from one of the mailbox, it should appear in the respective mailbox than in general message folder. Since talking with the support center is a waste of time, I just accepted their explanation and live with the problem. Now, I have to delete minimum 100 emails per day.I just want to shut it off. I can even read their business email. Attached are pictures for better understanding of my problem.
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May 20, 2011
my phone is having a strange problem. When I send email to one peron, it returns a general failure message. It's only this person, with both of their email addresses.
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May 1, 2012
Like the title says, im getting sound notifications from gmail account, but when i get new email from an account I have with my local ISP provider (Claro Dominican Republic) I get no sound alerts, has anyone had a similar issue like this?
I tried the usual advice, yes sound notifications is on for new emails the phone dings when I get a new email from my gmail account, tried rebooting and reconfiguring my email account but nothing so far.
Info:
iPhone 4S, iOS 5
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Mar 21, 2011
I am a corporate user accessing emails through a BES server. The device I use is a BlackBerry Curve 8520.I want to setup my device, so that in addition to silently receiving emails sent to distributions lists of which i am part of, it should also BEEP when an email arrives with my email id in To/Cc/Bcc.
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May 13, 2010
Apparently my device is set to automatically send out read mail receipts. Can I change that option to never send them out? On the old thread it sounded like I have no choice, but that was re: a different type of BB. If anyone knows how to even get into my options to look I'd appreciate it. I've read how other people are getting there - going from the main menu to email settings/options/advanced settings, etc, but I can't find all the "options" I need.
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Mar 30, 2012
How I can send the same message to two people?
Info:
iPhone 4S, iOS 5.1
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Jun 30, 2010
Does anyone know if it is posible to send calls from specific contacts directly to voicemail when they call?
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Jul 5, 2012
I have a little issue, my email works perfectly with my BB Curve 9320, except for one contact, my gf, I dunno why, but I can't send even a single e-mail to her.It does'n work and I have tried everything, battery pull, deleting her from the address book and adding her again, I even wiped out my entire BB (y' know, factory settings)
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Jun 8, 2012
My iMessage will not send to one specific contact, she cannot send to me either, but we can iMessage all our other contacts
Info:
iPhone 4S, iOS 5.1.1
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Jun 19, 2012
iMessage is not working to my husband number. We both have the iPhone 4 on orange network but when I select to send him a message to his phone number it only ever sends as a text message, not iMessage. I can send as iMessage if I select his email address instead or if I respond to a message from him.
Info:iPhone 4, iOS 5.1.1
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Jun 5, 2014
"Message Send Failure" every time I send pictures on message? This is also happening on my husband's phone. I have the 5C and he has the 5S. This all started about 4-5 weeks ago. The picture do however go through.
Info:
iPhone 5c, iOS 7.1.1
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Mar 23, 2010
My problem is somewhat simple but I can't figure out how to solve it.From the Desktop Manager, I upgraded my blackberry 9780 to the OS Version 6.0 with the usual procedure.cAfter all that, my emails sync didn't actually synched. Since then, each time I try to start the Emails Setup Initialization, it ask me to activate my email accounts. You check the ones who want and it asks you to Verify the email by entering your password what I gladly did multiple times. When I press Verify it simply crash and say it's unable to Verify.Well, I tried to roll back before my upgrade. The rollback worked but didn't solved my problem.
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May 8, 2011
Unable to send a text to some people.
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