BB Bold :: Emails Sync Setup Failure After Upgrade
Mar 23, 2010
My problem is somewhat simple but I can't figure out how to solve it.From the Desktop Manager, I upgraded my blackberry 9780 to the OS Version 6.0 with the usual procedure.cAfter all that, my emails sync didn't actually synched. Since then, each time I try to start the Emails Setup Initialization, it ask me to activate my email accounts. You check the ones who want and it asks you to Verify the email by entering your password what I gladly did multiple times. When I press Verify it simply crash and say it's unable to Verify.Well, I tried to roll back before my upgrade. The rollback worked but didn't solved my problem.
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Feb 6, 2012
i have upgraded my Xperia Neo to 2.3.4, but unfortunately, since then i cannot sync to my exchange server. the message is "unable to open connection to server"all setting are working fine (internet, mail server, etc) can i downgrade to 2.3.3? since everything are working fine in those version.
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Mar 8, 2010
I just got my BB9700 yesterday. I wanted to set up my email account and encountered the following problem:There is no option to "I want to create an email account" in the set-up wizard.In the email setup wizard, I only have the option to "I want to use a work email account with a BB Enterprise Server", and it does not work for my email accounts.
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Jun 1, 2011
I just upgraded to Gingerbread and can't figure out how to set up Corporate Sync. In Froyo there was a place to enter the mail server URL but that doesn't exist in Gingerbread. Since we have multiple mail servers, I think that entry is required. I've tried every combination of domain, username and password I can think might work but I always get an "invalid login" error.
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May 3, 2012
First off, I have to say that this "support" forum is a very weird way of providing quick support to customers.
Anyway, I'm trying to sync my BB to my PC and I'm getting a "Connector Specific Error".When I look at the sync log, I get "Read-only database cannot be synchronized". I haven't changed any settings, and all of a sudden I get this error msg.
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Apr 17, 2012
i used to have email's set up on my bb 9700, ive been using a different bb for 2 weeks to which i registered my email accounts to, now im back to using this one it no longer lets me register the accounts!Ive gone into the service book and deleted the accounts, but when i go onto set up emails i click it, it just brings up the spinner thing for a second and goes away and does nothing what can i do!
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Nov 11, 2011
I upgraded my Bold 9700 to OS 6 and cannot configure my email addresses. My email addresses are listed and I have the option to verify the passwords but every time I enter the correct password I get a message that says "Sorry, unable to continue your session. Please log in again." The only options I have when dealing with my email addresses is to verify the password. I cannot add an account and I cannot delete an account. There is no option to edit. Essentially there are no options at all except to verify passwords. When I open the menu I get switch application, help and close. Nothing else.
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Dec 31, 2011
After upgrading to OS 6.0, I can not access my email setup wizard to change a password. I have the icon in my setup menu, but clicking it does nothing.
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Sep 22, 2012
Recently Google Sync was shut down, I followed the steps suggested by Google and went to my Blackberry Internet Service webpage. My service is with Optus in Australia. I opened the email account that I wanted to edit and checked the boxes for syncing of Calendar and Contacts, clicked save and then a message appeared on the page saying I should go to email setup on my phone and complete the security activation. When I did that I found that the email setup icon was not active
I then called Optus Tech support and was put through to a centre in Manila, they really had no idea what I was talking about and used a stock answer that it was a Google/Gmail issue. While I had them on the line I set up a new email account with Outlook.com, when I tried to sync calendar and contacts the same issue arose.
When I bought this phone I had to use the BIS to set up my email accounts, the setup email icon did not work then either but I was told by Optus that was normal and all setup should be done using BIS.
I no longer have calendar syncing which is quite important for my work.
I did try a suggestion from the forum by logging in to mobile.blackberry.com - communicate - email and editing from there but there is no option shown there for calendar and contacts, the only option is for syncing deleted messages.
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Apr 24, 2012
I have two email addresses set up on my phone, they are enterprise ones, I have always had access to send, forward emails for these accounts, now all of a sudden, I cannot forward or send new emails but can respond and am receiving emails. I called vodacom, they tell me that my account is an BIS and now I must change it to a BES account and reset up my account, but can only be done for the 1st of the month, and they cannot tell me why this has happened.
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Nov 5, 2010
I upgraded my Bold 9700 and when I try to sync I get:Intellisync cannot log onto exchange server. Please check server access or provide a valid password?I tried to uninstall the new desktop 6.0 and it says there is some kind of error so it will not uninstall.I reinstalled over the 6.0 and that didn't[t work either?
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Nov 19, 2011
Upgraded my iMAC to LION so I could use iCLOUD and since then my Bold will not synch.Upgraded Blackberry Desktop to 2.2 build 17, but still doesn't synch calendar and contacts. Seems like lots of folks are having issues. What is the fix, other than canning the Blackberry for an iphone?
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Jan 24, 2012
Halfway through upgrading software to Anna tonight via Nokia Suite 3.3.86 via Windows 7, I got a message saying the usb connection failed.Now the phone won't boot up It turns off and on, and charges, but the screen is black
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Jan 11, 2011
I live in the Philippines and I have been trying and trying to update my phone to 2.1 in my computer and I always get the same results. My OS is windows XP and I have tried both PC companion and SE Update service for the upgrade. When it comes to the part where I have to "turn off the phone...wait for 5 or 30 secs, connect the cables etc then press the back button while inserting the microUSB into the phone"....then nothing happens. My computer just freezes after a few minutes with nothing indicating on the screen that something...anything is going on. I have tried this several times and for several days already.
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Feb 17, 2010
I have my gmail account set up ages ago and was able to delete an email and it would ask me whether I wanted to delete it from the mailbox and handheld or handheld only etc .Recently , that option disappeared , the only option would be "delete" and "cancel" . My other email account is still running fine . I tried deleting and adding the email account again , sent service books , battery pulls , nothing is working . I made sure that the circle is shaded in when it says "sync deleted items."
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Mar 3, 2010
I have a new 9700 and have had a nightmare trying to get my work outlook to sync with the phone. Even if I use the manual sync via USB cable I still cannot see my emails. I can however see Calender events. I cant set up a Blackberry Account. Then accessing the BlackBerry Internet Service web site screen because my network is not shown and after choosing all of the networks shown and entering IMEI and PIN details I get a failure screen.
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Sep 14, 2012
As soon as I have registered my Blackberry on the BES server an acknowledgement is sent to the user . The in coming and out going mails are saved after the activation mail.The previous mails and meeting invitations does not sync to the device.
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Aug 6, 2012
I have just had an automatic upgrade of my BlackBerry software to 6.0, Bundle 2949. I can no longer sync to and fro Outlook 2003. I get a message telling me that my organiser data is not configured and when I try to reconfigure I get exactly the same message!
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Apr 11, 2010
Following the latest software upgrade I get the message when trying to sync my Bold 9900: "Caught_com_error exception. Description():-2147023151 (0x800706D1): ErrorMessage(): The procedure number is out of range.source()null)".
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Dec 12, 2011
I am able to receive emails on my Blackberry Bold 9700 perfectly fine, and I can send emails to a vast amount of people with no problem. But to a couple of specific people, I am unable to send any emails, and I get a 'red cross' on the email sent, with the status being 'General Failure'.
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Sep 3, 2010
I have Outlook 2007 on my desktop computer and use BT as a service provider and for my email, my Blackberry supplier is Vodafone and I use BIS.I have noticed that if my Blackberry receives an email first I don't get the same email delivered to my desktop. If my desktop gets an email first then the same email will be delivered to my Blackberry. I was happily deleting emails from my Blackberry thinking I would have them all on my desktop but I now find I have to check what emails I have on each before I delete anything. Is this an issue that anyone has come acrosss before and how do I resolve it apart from synching the Blackberry and desktop?I'm often away from the desktop which is why I bought the Blackberry in the first place.
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Jun 21, 2012
I had synced all the contacts before updaing phone software. Now if i try to sync back my contacts from ovi server, it says Incorrect password try again. I even tried password reset but to no avail.
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Mar 28, 2012
My iPhone 4S refuses to WiFi sync (automatically or manually) because it seems that it cannot locate my iMac. Everytime I try to manually sync over WiFi by going to Settings/General/iTunes WiFi Sync, I can press the button -- IT IS NOT GREYED OUT -- but the sync constantly says "LOOKING FOR iMac and then timesout. I cannot see the device in the iTunes sidebar unless I plug in via USB -- as soon as I unplug, my iPhone disappears. The oddest thing is, when I first got the phone, it worked perfectly -- and then it randomly stopped -- and has never worked again. Here's my setup:
27" iMac (Late 2009) running OS X Lion version 10.7.3?Airport Extreme running firmware 7.6.1 with a/b/g/n bands enabled -- secured with WPA2 Personal.iPhone 4S 32GB running iOS 5.1 Here's what I've tried so far:
The basics: Making sure the WiFi Sync box is checked. Made sure both devices are connected to the same WiFi network. Uncheking and re-checking the Wifi Sync box and re-syncing. Making sure that "Open iTunes when this device is connected" is checked. Made sure that "Prevent iDevices from syncing automatically" is unchecked. Restart all devices (i.e. iPhone, iMac, Airport). Hard Reset iPhone. I have also tried: Restoring the iPhone from a backup. Restoring the iPhone as a new device. Deleting all existing iPhone backups. Wiping the Airport Extreme and re-configuring. Using the "restart your Airport from your iPhone through Airport Utility" method that has been suggested. Hardcoding IP's for both my iMac and iPhone into the Airport Extreme. Disabiling wireless security on the Airport. Disabling Mac OS X firewall. Port forwarding the necessary ports. Uninstalling iTunes using the necessary terminal commands and reinstalling. Opening the ports Apple suggests in the WiFi Sync support article on both the Airport and the OS X firewall.
Some notes: I know my iPhone and iMac are aware of one another because the Sync Now button isn't greyed out. I can also PING my iPhone from my iMac using the Network Utility successfully. Two other family members have 4S's in my home on the same network that sync with Windows PC's without issue. Whatever this is, it's isolated to my iMac.
Info:
iPhone 4S, iOS 5.1
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Apr 14, 2010
Following some changes to my Outlook configuration, which included changing the mail profile in use, I am now unable to sync Outlook Notes to my Nokia phone.After running a sync operation, the Ovi GUI shows the sync sucessfully completing but the updates to the notes are not made. Checking the sync application log (PC Suite profile) on the phone (UK Voda E71) via Bluetooth, it does not show any attempt to sync with the phone; The log is not even updated.My hunch is that I need to correct the Outlook folder location that Ovi finds the notes in. Can anybody advise how I might do that?
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Jun 20, 2012
I get a message telling me to send a log to Blackberry support (Synchronisation error. A program error occurred at line 140 in .Error.cpp. report this error by sending a log to technical support) when the calendar sync fails (using latest software). Only problem is, I can find no way of doing this from the support pages.
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Aug 8, 2012
I've been using the Razr Maxx for just about a week now, and the push mail on my iMap account does not sync consistently. Sometimes it works fine, but usually mail just doesn't get pushed. When this happens, toggling the Background Data option seems to re-start the sync process, and the mails start coming in. However, after a while, it just gets stuck again. At first I thought that the trigger might be a disconnect from the network. especially during a drop from 3G to 2G, but it fails even if the network connection is stable. The POP accounts which are on a fetch-schedule work just fine.Suggestions for third-party clients such as K9 and MailDroid are fine, but these do not integrate with the Universal Inbox widget, which I feel is a great tool, especially since it combines text messaging, FaceBook and Twitter all in one.
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May 5, 2010
i can not find the setup wizard or setup for that matter. the folder that should have setup reads "extras" and inside reads calculator and currency converter.
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Jul 18, 2010
E72 MfE sync problems after latest firmware, just wanted to add detail from admin_log1.txt (Nokia?) troubleshoot.Problem started as soon as I took latest firmware 031.023. Formatted memory card, *#7370# hard reset, reinstall f/w and still MfE fails to sync. Via a Blackberry and IPhone sync works fine, via phone browser to Outlook OWA access works fine too, so I'm assuming Activesync is fine server-side but something broken in new build.
"Mail for Exch. Build 2.02.000
Device software 031.023 31 Mar-2010
RM-530
(C) Nokia
Device model E72-1
Serial number = xxxxxxx
KEASErrSvrSyncFailed While decoding the server response. So just continue with other collections
Starting a new ping
Server indicates that collection sync is required. After sync restart ping
start E-mail sync
Failed to decode XML document
Nothing to sync
end Email sync"
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Aug 10, 2011
New here and a tad bit upset with my failure to synch the address book. I had it in originally, I used a 'skype out' product to export skype contacts to Outlook, then I usefully synced to Outlook, but had a bunch of repeated addresses. Found a solution to delete address book and to reimport from Outlook. Successfully deleted address book on BB. Tires to sync but now it fails to do so. I have reinstall 1, battery, 2, SIM card, 3 desktop program. The synch starts - to be certain- I even go so far as the option to approve the sync or snot. Then it begins to do the syncing and the countdown of addresses yet to by synced clicks downward, as it should, then there's a 'bink' sound, and then nothing, and I check my BB, and no addresses have moved over. I have tried SEVRAL TIMES even 'syncing all' I have arranged for the synch to be for the addresses only. I have arranged for it to be from the computer to the BB. Hopeless. Extremely frustrated.
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Jan 1, 2011
Recently activated my blackberry internet service as I was told to do but I still cannot set up emails as I only have the option to setup an account with blackberry enterprise server. Is there anything I have missed to enable this?
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Oct 22, 2011
I can't use my emails on my blackberry, the email setup icon does not exist anymore.I called my service providers (Zain) and they said they cannot help me. When i try to login online by pin number it says that my account is suspended !
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