BB Bold :: Email Setup Icon Not Active - Can't Sync Calendar

Recently Google Sync was shut down, I followed the steps suggested by Google and went to my Blackberry Internet Service webpage. My service is with Optus in Australia. I opened the email account that I wanted to edit and checked the boxes for syncing of Calendar and Contacts, clicked save and then a message appeared on the page saying I should go to email setup on my phone and complete the security activation. When I did that I found that the email setup icon was not active

I then called Optus Tech support and was put through to a centre in Manila, they really had no idea what I was talking about and used a stock answer that it was a Google/Gmail issue. While I had them on the line I set up a new email account with Outlook.com, when I tried to sync calendar and contacts the same issue arose.

When I bought this phone I had to use the BIS to set up my email accounts, the setup email icon did not work then either but I was told by Optus that was normal and all setup should be done using BIS.

I no longer have calendar syncing which is quite important for my work.

I did try a suggestion from the forum by logging in to mobile.blackberry.com - communicate - email and editing from there but there is no option shown there for calendar and contacts, the only option is for syncing deleted messages.