BB Torch :: Cursor Disappears / Freezes When Scrolling Up SMS
Jul 15, 2010
I have long conversations with people via sms sometimes as I get unlimited texts. If there's more than about 10 texts between me and someone and I'm scrolling up (say if I want to remember something that's been said a while back so scroll up to find a previous text) a lot of the time the torch cursor will disappear and it won't let me continue to scroll? It's as if it's frozen but if I exit the text conversation the rest of the phone is fine. And it freezes exactly in the same place every time!
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Feb 24, 2010
In the middle of BMM-ing I lose the cursor - I can still type, but I don't see any text appear as I type, but once I hit enter, it delivers whatever I typed. It's very annoying!Only way I've been able to get it back, is to end the chat, which is annoying if you ever want to refer back to what someone typed (like a phone number or something).
Also, I get a phantom new msg red light when receiving multiple msgs at once -I have already tried many battery pulls, restarting and re-installing.
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Mar 22, 2011
I just got the new BB Curve 3G with OS6 and when I scroll to the clock, on the home screen, and enter the manage connections window from there...as I start scrolling down the blue highlight would disappear or it would complete freeze sometimes.
I've tried:
- Closing my applications.
- Battery reboot.
- Looking for an update (there is none).
- Exchanged the phone.
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Nov 26, 2011
I have a Blackberry Bold 9930 with Verizon. About a month ago, I started experiencing this issue. When I receive texts, and there are multiple texts from the same number, the thext screen freezes and no matter what I do, I can not scroll UP to see the previous messages. Touch screen or the touch pad does not work. You can visibly see the time stamps changing to previous messages but the messages do not scroll at all. You can still exit text messages and all other scroll works fine. I have had to hard reboot to get rid of the issue. Then it returns after a week or so later. I have updated the software via VZ when they sent an operating systems update.
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Jul 1, 2011
lost my cursor how to get it back
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Mar 15, 2012
cursor moves around withoud control, making it very difficult to write or use apps.This happens both when using the touch screen but also with the physical keyboard...
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Nov 8, 2012
The cursor on my Torch 9810 has disappeared. No matter how much I try to rub the 'trackball/trackpad' the cursor just won't reappear.I removed the battery, waited about 2 mins, reinserted it, but the problem persists!Please help! What shud I do? A lot of aplications depend on the trackpad and cursor.
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Aug 24, 2011
My 9810 has been scrolling through pictures and pages on it's own. Also the cursor floats all over webpages and will even jump in text boxes so that I can't complete words. Is this a software thing or could it be my device?
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Oct 12, 2012
I've had my BB Torch for 7 months now and I've always had this problem where it will automatically scroll through the icons or scroll down through the messages if I happen to have message open. I don't know how to stop it, I end up turning the phone off and on again and it stops it from happening, but it is only a temporary fix as it always starts up again. it also seems to cause my BB to freeze on me.
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Nov 10, 2011
I had a JVM 545 error come up last week. I finally fixed it after reinstalling the OS a couple times but now I've noticed the 'clicking' function of the trackpad is not working. When I press it down nothing happens. I can still scroll no problem but pressing it down does nothing.I've reinstalled the OS a couple times again and the problem still persists. Any ideas on how to fix it? I was working fine prior to the JVM error...
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Oct 29, 2012
About once a day, on average, my BB Torch locks up. The only way for me to unfreeze is to remove the battery and reinsert. It does not respond to attempts to power off, etc.
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Dec 22, 2010
picked up phone to make a call and it opens the dial pad ok but can't use it to dial.
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Jul 2, 2012
I downloaded an theme app and reset my device as it says. After that, any icon you touch, bar text, makes the phone crash. I've reset my phone taking the battery out etc, but it's the same situation each time I turn my phone on. Can i delete this app somehow without going on app world (as it freezes each time i try) or a way to restore to factory settings?
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Aug 26, 2010
On my 9800, I have this recurring issue when a SMS/MMS message comes in my phone pretty much freezes up until my phone stops vibrating. Also when I open the unread message it doesn't view the most recent message received. It always shows about 20 message above the recent message. Does anyone else have this issue?
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Sep 1, 2011
Once I take 9810 out of case, it takes 5-10 seconds to update current time and display new message if any. It also behaves similarly if it went into sleep mode and I press any button to bring it back to active mode. Sometimes hourglass is displayed and takes a while for this phone to become operational.This was not the case with 9800 or any other blackberries I had in past.Is it normal?
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Oct 12, 2011
Calendar is synched with MS Outlook. Recently found that trying to open calendar freezes phone, must restart. Get message "Uncaught exception: Application net_rim_bb_calendar_app(771) ... Application terminated."
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Sep 8, 2011
I just upgraded from my loyal javelin to torch 9810 . I am having this serious problem with the app world. Whatever function or app icon i click on or the download button it freezes with a rotating wheel and a please wait .. it never ends. I have reinstalled the application 4-5 times and retried . the same thing happens.
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Aug 31, 2011
I have a bb torch 9810 since April and now the calendar app always freeze when I try to open it. I pulled the battery out, backed up, restored I did everything I could but nothing works. As I have all my appointments there I really need it to work!
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Mar 15, 2012
I have updated my Torch 9810 to the new Telus 7.1 OS and it renders it unusable. I have tried reinstalling the OS several times, to no avail. It did that once with 7.0 and I reinstalled it and it worked great. I also tried to use app loader and I couldn't launch it, it said the file exists already and it stopped. I want the 7.1 features, but it seems to kill my 9810. The screen is semi functional for about 30 seconds with glitches then it freezes the screen and I can only use the cursor and the key board to do anything. I down graded back to 7.0 and now it works fine.
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Jan 17, 2012
I downloaded an theme from BB Appworld. Since then almost none of my apps are working. I can't go to options to delete anything nor can I reset my phone. I can't even go back to Appworld to delete anything from there either.
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May 25, 2011
I've had my Torch since early January, and there is no water or physical damage to it. Everything's been working spectacularly until today.This morning I changed the security settings for the AT&T Live TV app and the Pandora app. It then asked for a reboot, which I allowed. The phone turns off, back on to the reboot screen (with the BB logo and "BlackBerry") along with the reboot loading bar on the bottomThe thing is, the bar loads completely and that's it, it stays frozen there Nothing else loads. I took out the battery and retried. Several times. Now I am just letting it sit there, load bar completely loaded, having done nothing but be frozen for about an hour now.
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Aug 3, 2011
I tried to update from 6.0 Bundle 2342 to 6.0 Bundle 2647 and during the installation, it will update to a certain module and then freeze. An hour later, I will get a pop up that says there is a problem with my internet connection and the options to retry or cancel. I hit retry and the update will run a little further, then freeze again. At this point it's been 3 hours, and I've gotten as far as 357 of 578. This is the first time I've tried to update, and I did a back up right before I attempted this update.
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Dec 11, 2011
My phone freezes and then i cant view my icons
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Sep 16, 2011
Had my replacement phone turn up Friday as my original froze up when left alone or when being used and i have the same problem with the referbished phone they sent me does any body else have the same problem as its not just a matter of leaving it alone as it froze a 11.45pm and was still showing 11.45pm at 7.30am
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Jan 8, 2012
My device constantly freezes up, a timeclock appears on the screen and remains for a few minutes. This happens almost every time I use it.
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Jun 27, 2011
My torch would freeze all the time; I would get this stupid hourglass at the most inopportune moments. I wiped everything and did not even restore the phone data thinking it might cause the slowdown. Since then I only installed gMaps, Voice Search, and a weather app.
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Apr 29, 2012
I have a bb torch 9800 .my keyboard doesn't work anymore.that means I can't answer any call,I can't login or logout any application.I have alwas to take off my batterie to log out and when I swicth on my phone;it takes my even one day to unlock my pin(because the keyboard doesn't work).But my sceen works and the problem is I can't use the main keys on the middle(the mouse).
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Aug 22, 2010
I've had my torch for 5 days and all was going well until today. Phone kept turning off and freezing up. Called support and they told me to get a new phone. Has anyone else found this to be a recurring problem?
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Aug 24, 2011
Torch 9800 on AT&T
V6.0 Bundle 2647
Free Space 268.5mb
I recently updated to 6.0 bundle 2647 and since updating I have had several random freezes of the device while doing nothing. I keep the device locked with a short password, and then in a holster most of the time. I have had the situation happen about once a day, very random, where I would pull it out of the holster and try to access it by pressing unlock or sliding it open and nothing works. No response, just a display of the lock screen (no pwd input) and clock of the time when it froze. This is very frustrating and I'm getting ready to downgrade to the previous version.When it occurs, it's usually been idle, not running any apps.
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Feb 10, 2012
I can't get passed my reboot screen, I have tried taking out the battery many times, tried downloading the software update and also tried putting in the original software from AT&T and it still freezes on the reboot screen near the end. I downloaded a software called "blackberry Swiss army kit" and I still got nothing done. Everything installs but when it reboots its freezes at the same spot.
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Jul 25, 2011
Recently, my browser has been freezing while loading half-way for a NEW PAGE ( new website ). For example, if I go to google, it will load half way, freeze for about 10 seconds, then it will be fine. This occurs EVERYTIME I click a new link.
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