BB Torch :: Cannot Sync Media Or Organizer
Dec 29, 2011
I used to be able to sync my photos to my PC using Blackberry Desktop. After downloading the updates to the software, I am now unable to sync media (i.e. I get a message saying "Media Options not available") so my photos have been accumulating on my phone. Also, I cannot seem to configure my organizer (i.e. calendar, tasks, contacts) to my Yahoo email - the only option is Outlook, but again, I used to be able to do this and cannot do so anymore.
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Jun 24, 2012
I am trying to sync my Torch 9850 organizer data with my computer via WiFi. I have read the instructions but under the Options I do not have an option for turning on WiFi Sync.
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Oct 20, 2011
I am unable to get synching going in either direction between my new Bold 9780 and my work MS exchange account on Outlook. I have set up the BB to handle work emails and these work and synch fine between the BB and my outlook on my laptop.But calendar synching is not working at all.... BB help tells me to go to the organizer app (eg calendar) press menu key > options > select the Wireless Synchronization check box.However, this check box just doesnt exist.
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Apr 6, 2011
I have a curve 9300 and running BD v 6.0.1. I can backup data so assume software and phone are talking but whenever I sync or try and change the organiser settings which are currently all unchecked I get an error message 'unknown error reported'.
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Aug 15, 2010
I can't synch media to my torch. Desktop 6.0 continues to give me the error: You need to turn on mass storage mode from the device. I've gone to options, device, storage, and Enabled USB Mass Storage. However, Desktop does not give me the ability to turn on Media Synch or show that the device can accept media.
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May 4, 2011
I upgraded my device softward to the latest version [6.0.0.522]. Now, I get "unknown error" every time i try to configure the organizer data synch. I am on windows vista sp2. it was working fine before the software upgrade. I have restarted my computer and the phone..
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Oct 16, 2010
Wifi media sync has stopped working for some reason. On the BB when I go to the Wifi Sync it says "waiting for connection to desktop by usb". I've synced it a few times, but it continues to say desktop sync did not complete?
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Sep 28, 2011
it starts ok then it just hangs. I removed the battery and the card and still nothing. I cannot seem to modify the organizer settings as well?
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May 10, 2010
I've been having some issues with the phone, some of which I can see from the forum have been affecting other users (digitizer, etc). However, in an attempt to fix the non-responsive screen I re-booted the device to factory settings (advice from EE) and restored the data from off the PC. However, it now seems to sync with my gmail account in preference to my Hotmail and as a result has duplicated all of my contacts. Where do I go to in the BB menus to change the setting back to Hotmail for the sync of organizer and mail?
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Jan 3, 2012
For reasons unknown my desktop organizer section suddenly says 'calender (not installed)'.I have not knowingly reconfigured anything. but clearly I cannot sync the calender now.I have tried removing the software and reinstalling but the same problem persists.I recently removed the BBM and Facebook applications on my device by using the desktop facility as they were annoying as they sought to access my calender, I do not know if that is connected with this issue?
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Jan 24, 2010
Since upgrading to Version 5.0.1 neither the media manger nor blackberry media synch now work. the media manager always prompts to install and downloads but then does nothing. The blackberry media sync gets so far after launch the gives an error message. I have tried uninstalling and reinstalling a number of times but cannot get the media manager to install so cannot now get any media off my phone or on to it. Any ideas anyone?
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Jul 31, 2010
I have Storm (9500) and I've been trying for a few hours to transfer photos from my media card to my PC. Every time I connect to Media Sync with my Storm, I receive a messages saying my device is not recognised and to make sure the card is inserted correctly etc. here is what I have done and I still receive the same message -
Taken out the media card and reinserted it
Taken out the battery and reinserted it
turned all the settings in (Options Memory) to on
Auto Enable Mass Sttorage Mode when Connected is set to Yes
Tried connecting to all USB ports on the PC ( I have 4)
PC OS is Windows 7
I've checked for all possible updates on BlackBerry Software (Device and Desktop and Media Sync) I have a completely updates Storm in terms of Software.
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Jun 28, 2011
I'm trying to add some ringtones to my Torch. They are there and I can see them in the file manager or when I sync to my Mac. But when I go to the ringtones folder, they are not listed. There is an option to select music for a ringtone, so I put the mp3 file in the music folder along with other music files, but none show up.
The same thing happens when I take pictures with the phone. If I look at the pictures folder, it says no pictures. But if I go through file manager to the media card, I can see the pictures.
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Aug 30, 2010
On other BB's I've moved pictures from the device to the media card using the "move" function - I can't find this on the Torch. Am I overlooking something or will I have to use Desktop Manager?
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Sep 14, 2010
I initially synced with Media Go and all of my music transferred, but now that I have made some changes on Media Go, I don't know how to make them transfer to my phone. I connect my phone to the computer, and my phone shows up as a F: drive device. I am used to iTunes and there being a Sync button.
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Sep 19, 2011
I have tried to sync my BB to the BBDM and it says Media Services Are Loading, checks for updates then automatically says in the Summary box that Device Pictures and Device Videos Failed (usually it loads them and has a green bar that shows it is syncing).
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Aug 24, 2010
I've been trying to sync media files. I've downloaded Blackberry Media Sync and when connected, all I get is a message "Please connect a Blackberry device". I have Compression on "enabled", Memory Card Support, Media Transfer, Mass Storage all "on", and switched Auto Enable Mass Storage Mode When Connected to "Yes". I've tried every USB on my computer, turned the phone off, on, etc. It doesn't seem to recognize that the BB is connected.
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Dec 28, 2010
Since my pc blew up I am using a work macbook -my X10 has been saying new updates for ages but every time I tried to update it said it was up-to-date. I see everyone else already has Android 2.1 update so although it is the XD video I am really keen on getting! I have downloaded the Media Synch for Mac and mounted my phone -the automatic upload on the phone just says connect to a computer as new software update available. The Sony Ericsson site only gets as far as if using Safari click on 'help' in media synch BUT there is no help- the search bar doesn't load? You tube only has the Media Go option, which I previously used. how I can actually get these updates? especially the HD video
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Jan 3, 2012
I've just had to re-install the blackberry media sync program onto my laptop, so now whenever i plug my phone into my laptop the program opens up. But it doesn't recognize my phone and keeps saying 'connect your smartphone' or something like that even though it is connected. I don't think the USB is damaged because it still manages to connect my phone to my laptop and charge it, so how do i get my media sync to recognize it?
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May 21, 2010
I have tried and tried, but can't get Media Sync to find my BB Curve.
Desktop Manager can find my BB - and it says it's working & connected, but when I launch Media Sync, after 3 mins of searching, it says "Please connect a BB device".
I have tried without launching DTM - i.e. launching Media Sync on its own.
I have tried all variations of restarts, of both BB and laptop AND removing the battery at all sorts of stages in the process. No joy.
I don't see a drive on Windows Explorer with my BB however.
I'm running Windows Vista, SP1.
1. Device model number: 8520
2. carrier or mobile provider: Virgin Mobile
3. OS release v 5.0.0.592
Extra history:
1) I downloaded Desktop Manager from the CD and then updated it automatically.
2) I then followed some detailed instructions from this forum elsewhere and totally removed every trace of it (including regedit entries).
3) I downloaded a clean copy of the latest DTM from BB website
4) I then updated the Curve OS software - now on version 5.01 (and yes, like everyone I prefered the old style of key locking!)
5) I also replaced the USB cable since that seemed to provoke a constant cycle of reboots on my BB - this was an earlier problem that a different cable fixed, but that's another story!
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May 20, 2010
I have repeatedly downloaded media sync, and I cannot transfer pictures off of my girlfriend's 8530 curve? Anyone else experience this? If so, how did you get around it?Since all the documentation is for the PC, I'm thinking RIM is trying to pull a fast one on Mac users.
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May 21, 2010
I have tried and tried, but can't get Media Sync to find my BB Curve.Desktop Manager can find my BB - and it says it's working & connected, but when I launch Media Sync, after 3 mins of searching, it says "Please connect a BB device".
I have tried without launching DTM - i.e. launching Media Sync on its own.I have tried all variations of restarts, of both BB and laptop AND removing the battery at all sorts of stages in the process. No joy.
I don't see a drive on Windows Explorer with my BB however.I'm running Windows Vista, SP1.
1. Device model number: 8520
2. carrier or mobile provider: Virgin Mobile
3. OS release v 5.0.0.592
Extra history:
1) I downloaded Desktop Manager from the CD and then updated it automatically.
2) I then followed some detailed instructions from this forum elsewhere and totally removed every trace of it (including regedit entries).
3) I downloaded a clean copy of the latest DTM from BB website
4) I then updated the Curve OS software - now on version 5.01 (and yes, like everyone I prefered the old style of key locking!)
5) I also replaced the USB cable since that seemed to provoke a constant cycle of reboots on my BB - this was an earlier problem that a different cable fixed,
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May 17, 2015
I was pulling my hair out trying to get media audio to stay connected on my S6 and Ford Sync audio system. I tried everything until I realized I had overlooked the obvious. Media audio would not stay connected, but call audio would. You have to select Bluetooth as the input on the Sync system. Only then will it say media audio connected on the phone and music will start playing assuming you have songs on the phone. So for those having trouble with media audio, make certain Bluetooth is selected on your car audio.
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Mar 3, 2011
I have a Bold 9650 and recently upgraded to OS 6.. what I want to know if it's possible NOT to sync all my music everytime I wanna add something. I used to be able to just sync the few songs I wanted to add, but since I upgraded to 6.0 it automatically tries to sync over 1000 files. I don't use the BB Desktop Software, I've been using Windows Media Player because I could sync single songs..
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Sep 13, 2012
I have changed email address recently and am now using a hotmail account and a googlemail account. I also use a yahoo account and an Orange account. They all are on my Outlook. Since I changed email account, I can no longer synchronize my organiser (calendar etc) between my phone and my outlook on my computer.
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Jun 19, 2010
I need the driver for 'n73 music edition' to sync with 'windows media player 12' (pc operating system windows 7). I have installed the latest version of 'nokia pc suite' and 'nokia ovi suite' in my computer.
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Jan 26, 2010
No USB mass storage and media sync?
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May 1, 2011
I am using Curve 9300 with desktop software 6.02.44 and BB device software 6.0 bundle 2391. Laptop is running Windows 7. I do not have a media card installed on BB 9300. When I plug BB into USB on laptop, there is no drive letter showing up in Explorer. In Desktop software, Media Sync Music, Videos, Pictures when it is clicked it says "A Problem Occurred while trying to connect to your BB device". In Device Options in desktop software Synchronize Media Files is grayed out.
Media tab says "Media options are not available". Is there a hardware or driver problem? Do I need a media card to have these options available? I have camera pictures on the internal BB memory but cannot transfer them to my laptop with a USB connection because of this problem. Backup and restore is no problem. Install and remove applications is no problem. Desktop software detects the BB no problem. Only problem is the Media Sync does not work. With the same laptop and desktop software the Media Sync works no problem with my BB Torch 9800.
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Jun 23, 2010
Description:
Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: blackberry media sync.exe
Problem Signature 02: 3.0.0.36
Problem Signature 03: 4b2ab1b7
Problem Signature 04: mscorlib
Problem Signature 05: 2.0.0.0
Problem Signature 06: 4a275af7
Problem Signature 07: 344b
Problem Signature 08: 15a
Problem Signature 09: System.UnauthorizedAccess
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
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Nov 12, 2010
I have a Storm 9530 and I just downloaded Kindle. No issues on the install and I bought two books but I can't get one to download to the phone. I installed Kindle on my PC and downloaded the book in no time and then went to desktop to transfer it to the phone. The new version has no media sync for ebooks! The old one did and I used it all the time, now I got nothing. I can file transfer the book to the smart card, but the phone doesn't see it. How to sync ebooks these days?
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May 12, 2012
Ipod and everything i put on her ipod (like contacts) goes to her iphone
Info:iPod touch, iOS 3.0
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