BB Bold :: Device Software Update Not Working?
Aug 5, 2011
My network (O2) say I can update my Bold 9700.
Because I use a Mac I plug it into the desktop software and it should offer me the chance to update to version 6. It doesn't. Using BB5 1022 at the moment.
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Jun 12, 2010
I just got my blackberry a few weeks ago, and it was working perfect up until I downloaded BlackBerry Desktop Manager, plugged my handset in and updated it.... It operates much slower. There's a good 5-15 second delay when trying to access the menu, and it will freeze while I'm trying to answer incoming calls. Also my alarm clock doesn't work anymore. There's no sound coming out when it goes off, the volume is set to high, but it will still ring when someone calls me. It was working prior to the update, and I didn't change any settings after. Is there a way to roll back the update. I thought updates were supposed to fix problems and issues, not create them.
ps it is a BlackBerry 9000 carried by Rogers, O/S version 4.6.0.303
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Apr 28, 2010
I updated my BB 9700 to v 5.0.0.545 (Platform 5.1.0.140)and subsequently pressing on the "mute" button no longer turns on/off "standby mode.I tried the mute button during a phone call and that works fine. So I don't think the issue is hardware.Plus it was all fine before the device update.
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Apr 28, 2010
I updated my BB 9700 to v 5.0.0.545 (Platform 5.1.0.140) and subsequently pressing on the "mute" button no longer turns on/off "standby mode.
I tried the mute button during a phone call and that works fine. So I don't think the issue is hardware. Plus it was all fine before the device update.
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Nov 9, 2012
My girlfriend left me and moved to Australia but she still likes the Bold 9900 that I bought her. It was on Rogers and worked great. Before she left, we had Rogers unlock it. She now has an account with Telstra in Brisbane. She has a new Telstra SIM installed and BBM and data work fine but not voice calls apparently. So far Telstra seems unable to help. Does anyone have an idea of why this issue would be present? Are there some advanced settings that need to be adjusted to provision on Telstra that are different than Rogers? Just to be clear, the phone is not roaming from Rogers to Telstra,it is unlocked and set-up on a Telstra account.
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Jul 13, 2011
my device has frozen during an update! what is the best thing to do from here? im reluctant to unplug it as it warns it may make the device unusable
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Jun 17, 2010
After installing BlackBerry® Device Software V5.0 BlackBerry App World is not working anymore I tried to reinstalled it.The installation seems to be OK but after installation , I can not find it Is some one can help?
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May 14, 2011
Yesterday I did a device OS update to the latest version. I seem to have lost some of my apps. Most importantly i have lost my 'Password Safe'. how I can get it back?
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May 14, 2012
So I am trying to update my bold through blackberry desktop manager and it has been stuck on the instal phase model 656 of 888. It also says that I can not unplug it mid instal or my phone will become unusable. I am truly stuck here and do not know what to do. I need to unplug my phone. I am fine operating it on the old software but I am just scared that if i unplug it my phone will be fried.
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Jun 27, 2012
Yesterday I did a device OS update to the latest version. I seem to have lost some of my apps. Most importantly i have lost my 'Password Safe'.
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Jan 11, 2010
I have upgraded to the BlackBerry Bold 9700 and I am having trouble getting the BlackBerry Appworld to work ... I have updated it to the latest software available and it still says that my BlackBerry does not meet the system requirements.Has anyone got any suggestions?I am with 3 and I have the BlackBerry Browser and email package on it too ... also there is no option for me to set up my hotmail account on the system it is only allowing me to use a BlackBerry Enterprise Server account.
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Mar 1, 2012
did anyone else have a problem with your email account after updating your Bold device software? I just update to version 6.0 Bundle 2949 and I am not receiving any Email and the software does not allow me to access the Email setup! I tried already to restore the phone setup using the restore function of Blackberry Desktop but without succes!
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Feb 12, 2012
My blackberry bold 9700 went blank. I try to reload the os software but the process wouldn't go pass device initialization. An error message appear after saying computer not able to reconnect to device during multi-stage operation.
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Jan 5, 2010
I just got this Blackberry on Dec 31, '09.I installed the DM software from the CD and now I was going to attempt to synchronize my phone with the desktop for the first time.When I plugged the phone in to the PC, it immediately said there were updates available and I just kept hitting Next until it apparently started the 12-step update process.Now my PC has been sitting at the download step (Step 3 of 12) downloading the same module for over 30 minutes now.
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Jun 5, 2010
I have a Bold 9000 with AT&T and im trying to upgrade to 5.0 When the spplication loader come up it says my current is 4.6.0.304 but does not give me the option click 5.0, its not listed?
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Nov 10, 2011
This morning I was prompted by Desktop Manager to upgrade the software on my Bold 9700. This has now been running for well over two hours. The on screen message says "loading system software". At this stage the phone is showing no signs of life and the progress bar has not advanced any further for two hours.Is this normal or should I be worrried?
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Oct 14, 2011
I recently updated my phone to the OS 6.0.0.448. After the update my flash of the camera hasn't been working. It was working absolutely well before the update.
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Feb 16, 2011
I have just updated my phone to the new software via the blackberry desktop software for a mac, as prompted to by the software, but after the update i can not scroll down on the software agreement so I can not use the phone! I downgraded the software version back to 5. something and it works fine. have tried rebooting the device,taking out the battery, re installing 6.0 and nothing seems to work.
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Aug 5, 2010
Ever since I updated the softward on my device (about a week ago) my lock function doesn't work. I have set all the same securities as before (Options/Password/Enable) however when I push the "Lock" button on the top of the device it only locks they keypad. If I push it again it simply unlocks the device, it does not prompt for a password. I have to wait for the device to reach it's security time out before there is a password prompt to unlock.
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Jun 29, 2010
I have a BB Bold 9700 and after I did a software upgrade ( to v5.0.0.743) my lock feature will not work. Previously, If i were to click the lock button at the top left, the phone would lock and would display my user information which I created. The top right button (mute key) would thus put the phone into standby mode. Now, when I click the top left (lock) button, the phone goes into standby, and when I click the top right (mute) button, nothing happens. I loved having my user information displayed when the phone was not in use. Does anyone know why this is happening and how I can get around it? I tried turning on the password (which I do not like using) and turning it off again as well as doing a battery pull.
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Sep 13, 2012
I've recently updated the software on my blackberry, though my whatsapp, bbm and email ain't working no more.
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Nov 1, 2010
I am trying to update the software on my Blackberry Bold to OS 5, using the Blackberry Desktop software on Mac OS 10.5. However, each time I try and do the update I am told there is not enough free space on the phone. I have done the soft reboot and now have around 28 MB of free memory. The Blackberry Desktop software tells me I need 22 MB to install the updates. I have three email accounts set up to store messages for thirty days, and very few applications (Facebook, Google Maps etc).The applications I have on my phone do not add up to 22 MB, so even deleting all of them would not create the free space needed, and I don't think all the stored e-mails should take up too much space (unless attachments are stored on the phone memory as well - can someone confirm whether they are?)
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Jun 26, 2012
My email has been working fine until today. when no emails were coming though on my device. I went into start-up and retyped passwords and it then came up with "device change failed" I tried to do the battery out trick which did not work, so thought I'd delete the account and start again. As soon as i go into email option on start-up it says "device change failed" then when I try and add my email back, it says "sorry unable to continue your session. log in again" It then takes me back to the main set up menu.
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Apr 26, 2010
I've accepted the fact that after the latest update the keylock button does not lock password enabled. But WTF happened to the silent mode? The button is not working at all :S is it to do with my phone or has the latest update cancelled that as well?
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May 25, 2010
I'm trying to update the IMAP password on a 9700 Bold, a process I've done numerous times in the recent past. However, on this particular device, I cannot even get to the menu for email accounts. Every attempt results in the following ianane OS message; "Your device had a problem connecting to the server." I'm then required to either try again (a never ending loop) or cancel.
I suspect this has something to do with my provider (AT&T) because I had similar symptoms on another device (same model, w/o enterprise security policies). I was able to fix it on the other device by deleting the IMAP Service Books and then doing a hard reset. It doesn't work for the problem BB.
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Apr 21, 2010
Desktop mgr 5.0.1.37.When I connect (via USB) the connection appears to be recognised - clock appears on BB and PC beeps. After a few minutes PC & BB icons appear on BB screen but no interconnecting arrows. When I try to sync there is no device and PIN number showing on Device Mgr so it doesn't sync. Then the Desktop Mgr greys out and appears to freeze - I then have to disconnect the BB to unfreeze.
Device manager shows two RIM virtual serial ports v2 Com 3 & Com 4. If I try to update the drivers it says most up to date are loaded although the drivers are dated 24 Nov 2008 and are version 2.2.0.3 and appear to be called RimSerial_AMD64.sys (I'm using Intel i7 processor).
Devices & Printers screen shows a RIM Composite Device icon.
Windows in Win 7 Home Premium 64 bit.
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Jul 6, 2010
I have many troubles with updating my n97 (Product code 0576503) from v21 to v22.i have try Ovi Suite v2.2.0.241 but after preparing to install i got message ( installation failed - the connection to device was lost.....)
and in NSU v2.5.2 i got (no software available for your device - Please not that your mobile service provider, operator or carrier may not have approved the latest nokia device firmware available........)And on FOTA after downloading and restarting i got (This update is not compatible with your device)
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Aug 11, 2011
I have tried to down load an app from bb appeared and this message appears on bold 9780 "The Item is not available for your Device Model, Device OS, Carrier and Country combination"
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May 18, 2010
After upgrading the software on my BB, the SMS & MMS took all of my messages and put them into one long conversation that I can't delete.All new text messages appear in that conversation, and I can't delete them either. The title of the conversation is the name of sender of the first message, and it names all new messages as that person, even if it isn't them.
Also the graphics keep glitching when I scroll through the opened conversation. And sometimes the enter button won't even work to allow me to send sms in reply.I don't text all that often, but my coworkers want to contact me via sms, and this is just driving me insane.
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May 7, 2010
I have recently upgraded the OS of my blackberry bold to 5.0.0.592. I am using Mobilink in Pakistan as my network service provider. The moment i have upgraded my OS, i am not able to install the Blackberry App World on my mobile any more. When i go to mobile.blackberry.com and try to download the blackberry App world, it gives me below error:
"Sorry your device does not meet the system requirements that are needed to support Blackberry App World."Also i have gone to your website link :
URL...
And could not find Pakistan in the list of countries. Please let me know how to get the blackberry app world.
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Jul 4, 2012
My iphone4s has an update that needs to be downloaded but very time I try it says update failed
Info:
iPhone 4S
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