BB Bold :: Email Not Working - "device Change Failed"
Jun 26, 2012
My email has been working fine until today. when no emails were coming though on my device. I went into start-up and retyped passwords and it then came up with "device change failed" I tried to do the battery out trick which did not work, so thought I'd delete the account and start again. As soon as i go into email option on start-up it says "device change failed" then when I try and add my email back, it says "sorry unable to continue your session. log in again" It then takes me back to the main set up menu.
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Sep 19, 2011
I am having problems with setting up my email account on my BlackBerry Torch 9800. Tried downgrading the os or even upgrading I still cannot setup the email. Every time I try intergrating my email it says "Device change failed.
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Jan 6, 2012
9700 Rogers wireless V5.0. The only option available for e-mail in setup is "I want to use a work email account with BES" and it's pre-checked. I've searched through the knowledge base and deleted CMIME and CICAL from the service book. However I'm running Desktop 6.0 (latest version) on Windows 7, and the knowledge base instructions for change at the desktop are only for versions 3 through 5. I can't find any for V6. So far no change to the device setup menu.
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Sep 16, 2012
I have a problem with my email accounts on my device. I unlocked the phone through my provider and used it with another SIM while I was abroad. All worked fine.When I switched the UK SIM into my phone, the emails that were registred on my device were not working.I went to Setup, selected Email Accounts (Internet Mail Account), entered the page "Email Account Activation" where my email address is saved.I clicked on it, added my password and clicked on verify. A page opens snd says: "Sorry, unable to continue your session. Please log in again."I tried to reboot the device several times and it is always the same.
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Jul 25, 2010
i hope i have this in the right section of the forum...i thought since i had a bb 9650, this would be the right place
ok, so i wanted to try to free up some memory space and delete some apps that i didn't need using desktop manager on my mac. i plug in the device, open desktop manager, click on the applications button, uncheck all the unnecessary apps (brickbreaker, asian languages, etc). when i go to proceed, i get a pop-up:
i can't seem to delete anything and i've checked online, but still no help. can someone help me out or guide me to where i may get some help?
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Nov 16, 2012
I have received message to activate email...but unable to activate
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Jun 25, 2012
I got a device update from Verizon that wiped out my email accounts. I couldn't add the blackberry email address associated with my device back to the phone because I don't know the password. I created a new blackberry email address, but when I try to get updated in AppWorld it still wants the password from the old address. When I request a password reset it sends the information to the old email address which I can't access because I don't know the password.
Does anyone know how to change the email address associated with my device OR how to have the password reset info sent to a different email address?
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Sep 11, 2012
I've changed a blackberry javelin 9800 since it was broken and my provider gave me a new device. I've used Desktop Manager in order to download phonebook and other settings, but I'm not able to access internet anymore. I'm not getting good support from the provider, consider that the switch between old and new device could not be done having both of them available at the same time, since by their policy I've taken the broken one to the customer center and they provided me the new one, without changing the configuration between the two.
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May 19, 2015
I have my work email setup on my phone using their webmail address. If I use the standard address, i am required to have Maas360 installed, which is not an option with me being rooted. Anyways, if I have the email program I use, which is either Nine or Mail Wise, setup for ActiveSync, my business server will catch it and block me. So, I have to setup the email app to scan for new emails every X minutes.
The problem I am running into, is I did not know that I had to have ActiveSync turned off, so now my device is banned when using Nine mail. So, I tried the same with Mail Wise, and got banned again. Now, on my third app, AquaMail, I have realized the problem, and its working great.
However, I would prefer to use Nine mail. When trying to go back into Nine and recreate my account, i get an error that my device is blocked. I get the same error on Mail Wise. Both list a different Device ID. NineXXXXXXX and MailWiseXXXXXXXX. Is there a way to change this ID? I tried creating a new ID in Titanium Backup and that didn't change the IDs in the mail apps.
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Dec 15, 2015
Had to change my password for my email and now I get the sign-in failed message and my new pw is not working on my samsung s 5.
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Jun 12, 2012
I have bought a secondhand bb and when i went to use app world her email addy is installed for this 'smartphone' and keeps asking for her password, which she wont give to me, how do i replace her email with mine? i have tried just deleting hers and trying to over ride with mine but that doesnt work.
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Aug 19, 2010
I have upgraded from a 9630 to a 9650. I went into my BIS account and tried to update the pin but it refuses to recognize my new BB. I called my Cell provider and everything is working on their end, my new pin is registered and works fine.When I click on the Detect new device button i just get the following error
"Unable to detect new device. It may take a few minutes for a new device to be detected. Make sure your SIM card is in your new device and try again. If you do not have a SIM card, make sure your device is activated and try again."The device is activated and all data as well as phone works fine. I can manually setup my emails on the phone itself but in the email settings wizard i have no option to log into an existing account either.
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Jan 20, 2011
I have a few things I have to download for work (email attachments, videos, etc.) And in OS5 it wasn't a problem at all. In OS6 I'm getting "download failed" almost every time. Its the only issue I've run across since upgrading.
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Apr 28, 2014
Since the last windows update from this week windows cant detect my nexus 5. I tried everything. It keeps showing up like "Unknown USB Device (Device Descriptor Request Failed)" And i doesn't show up immediately when i plug in the phone. It takes like 10 seconds, then it shows that with a yellow triangle.
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Jul 28, 2011
I know there is Blackberry Protect come with the device after Blackberry OS7. And the device will be asked to wipe its data if I change to another SIM card (without data access). Is there anyway that I can change the SIM card bypassing that if the SIM card does not have any internet connection?
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Jan 15, 2010
I hope someone can help because I'm losing the will to live over this one!
Device info
Your carrier: o2 UK
Model info and OS version (Go to Settings, then Options, then about): Blackberry 9700 v5.0.0.321 (platform 5.1.0.90)
Apps and free space
File free before and after a battery remove/replace. (Go to Settings, then Options, then status): 128872013 bytes
Did a battery pull fix your issue? No
I bought a SIM free BB 9700 to use with my 02 SIM card. I applied the unlimited BB tariff and proceeded to set up four email accounts into the device which are all for my small business. I waited to do this until I knew the O2 bolt on had been applied correctly.I set the accounts up via the BIS server website which sent them down to the device; seemingly correctly.
I received email correctly for that day and could send as well with everything syncing with my IMAP servers and Outlook.Next morning - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I tried to send down the service books - I sent them but no change.I got my four email accounts working again correctly but had to delete the accounts from BIS and recreate.I could then receive email correctly for the rest of the day and could send as well with everything syncing with my IMAP servers and Outlook.
Next morning the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I then did a complete device wipe.When the device rebooted it seemed to synchronise with the BIS and then my accounts worked again for the remainder of the day.This morning - the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.
I have now created my @o2email address and applied my long standing @hotmail.co.uk address to the 9700 and they work fine - at the moment (we'll see about tomorrow!) to see if they fail as well.I have sent test mails today from the @O2 account and hotmail to each other and also to my main small business account from my BB. The @O2 and Hotmail emails arrive both on the device and (hotmail) on outlook and the main business account arrives on outlook BUT the main business account email does NOT arrive on the device.
I cannot seemingly send anything from my business addresses anywhere (from the device) with the only outgoing addresses that work being the @O2 and @hotmail accounts on the BB - unless I do a device wipe or delete the accounts and recreate.Emails sent from the BB from either @O2 or @hotmail arrive on the BB but not anything sent to the work accounts sent from @O2 or @hotmail from the BB - although the emails sent to the work addresses WILL appear on my outlook...
Speaking to O2 has been tough and they are blaming the server people who host my small business domain and such, although I think it is more than that though I could be wrong.My server people insist it isn't their end, saying they can see from the logs that RIM seems to stop checking for emails at times they detailed when the device stopped receiving emails from one day to the next.
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Jun 9, 2010
I entered the password three times wrong , then the blackberry asked me to enter "Blackberry" to continue , and it refuses to change the typing language - my blackberry is arabic ! and i think the problem is in the arabic bold 9700 blackberry devices
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Mar 16, 2010
On my 9700 i can open the browser, and type in links or whatever i want into it, however once the new site shows up, it will no longer let me do anything. If i go to google i can type in what i want to search but then when i hit enter it doesnt respond, same as if i try to click on the search icon it doesnt do anything. If once on any page i can move the arrow around just unable to click or do anything else and if i need to reinstall browser please let me know what my options are.
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Sep 3, 2012
I'm trying to recover my bbm contacts list by email but when they send me the confirmation email saying it will happen automatically, nothing happens. I created my BB ID with a different email account? If so, I would like to change that email address to the bbm's.
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Mar 4, 2011
changed to a contract curve 8520 all working okay on day 1, I had my old PAYG number ported onto this phone now my browser does not work, no email I think more . Customer care say its a problem on BB after number ported they are waiting for a fix can anyone help! if not phone going back
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Jun 12, 2010
Got an unlocked 9550 (VW) activated but I am not getting emails (have BIS plan). I went to tmobile to change the device (PIN and IMEI) but tmobile says "The information you have provided is not valid for this provider."Also, I can't update the host routing table. It's blank and registering doesn't do anything. APN is set to epc.tmobile.com.
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Sep 3, 2011
I have a BlackBerry® 9700 runnung v5.0.0.545 (Platform 5.1.0.140) on Enterprise. I was able to add an email signature, but now I need to change it and there is no access to do so. Can any one offer some options?
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Aug 23, 2011
had a query when u send out a mail from ur blackberry it is signature "sent from blackberry on vodafone" how do u change this signature to say " sent from globe enterprises
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May 23, 2011
How do you replace blackberry ID and Email address on second hand 9700 . i just bought it for my daughter on Ebay
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Sep 7, 2011
how can i change my email password on my bb bold?I do not want to go through BIS because it says that i must register with my wireless service provider?
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Apr 4, 2012
When I read my email on my PC, the email on my blackberry still shows unread. Any specific configuration that I need to do?
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Nov 19, 2011
I recently upgaded to BB OS 6.0 and was able to get my email configured, but I needed to make some changes to the configuration and when I go to Setup>Email Accounts nothing happens. I hit the enter button and I click with the trackpad, but it never goes into the setup.
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Mar 20, 2010
i just purchased a replacement bb bold 9000 off ebay (it's an unlocked at&t handset that i bought after my bb bold got stolen... total bummer) and it was working fine all week up until last night when it stopped being able to handle incoming and outgoing calls and texts. The internet and email functions still work which is very peculiar. also some further info, when i put my sim card into another handset (in this case a nokia e65) all my normal call functions work and when i put another sim card in the bold the same thing happens (when i try to make a call it instantly pops up with a call failed warning). another thing is the bold shows full service coverage... currently the bold about shows... v4.6.0.304 (Platform 4.0.0.247) im on australia and for some reason i cant update the os to v5
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Jul 4, 2011
Purchased blackberry bold 9780 today,I have email addresses registered and asks me to verify them but when I attempt to do so it displays the following message, "Activation failed. An error was encountered when sending the activation transmission" I have tried deleting my email accounts and setting them up again but have been unsuccessful doing it this way too.
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Aug 10, 2010
I recently changed my password for my email account on the computer, now it tells me to change it on my bb. I'm not sure how, any advice?
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Jul 16, 2010
How do I change the password for my email account? It seems I am not prompted to enter a password when I want to check email on my device. I have a Bold 9700.
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