BB Bold :: Change Device From Enterprise Email To Internet?
Jan 6, 2012
9700 Rogers wireless V5.0. The only option available for e-mail in setup is "I want to use a work email account with BES" and it's pre-checked. I've searched through the knowledge base and deleted CMIME and CICAL from the service book. However I'm running Desktop 6.0 (latest version) on Windows 7, and the knowledge base instructions for change at the desktop are only for versions 3 through 5. I can't find any for V6. So far no change to the device setup menu.
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Jun 8, 2010
If I have a corporate blackberry with email delivered from BES, and I want to add an additional internet email address, can I do this on the handset or web (equivalent to mobileemail.vodafone.net)?
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Oct 16, 2012
When I try to verify my password the setup email account shows the internet and enterprise accounts as it should. When I press the internet mail management icon, it just throws me back to the setup screen. It is in a loop.
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Sep 11, 2012
I've changed a blackberry javelin 9800 since it was broken and my provider gave me a new device. I've used Desktop Manager in order to download phonebook and other settings, but I'm not able to access internet anymore. I'm not getting good support from the provider, consider that the switch between old and new device could not be done having both of them available at the same time, since by their policy I've taken the broken one to the customer center and they provided me the new one, without changing the configuration between the two.
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Dec 19, 2011
I recently switched from bold 9700 to torch 9860. I setup my msn and gmail account on my Blackberry and it worked fine until I activated enterprise email account. Both msn and gmail 's icon dispeared and i don't get emails pushed to my blackberry any more. I already erased both msn and gmail accounts on BB and re-setup, doesn't make a difference. the msn worked fine on my 9700 until i switch.
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Jul 17, 2012
I have a Bold 9900, v7.0.0.585 and on Sunday I lost connection to the Blackberry Internet Service and Enterprise Server. The status showing is "Not Connected". I have tried removing the battery several times and have also tried the SIM card in my old Blackberry phone but get the same issue. I did a radio activation test and got
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Aug 13, 2011
How can I change my setting on my phone from enterprise to personal? It won't let me have a personal email to restore my bbm contacts or anything?
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Apr 24, 2012
where or how do I get an Enterprise Activation Password from Blackberry Enterprise Server to set up my email?
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Dec 21, 2011
I am not able to receive emails after a security wipe. I am not receiving emails on my enterprise mailbox and when I am trying to configure the mailbox, it says unable to contact the server and every time i try to configure enterprise email a mail comes to my enterprise id with following message "This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server" and nothing happens after that. Even the other mailbox like yahoo etc are facing the same issue. After security wipe, I am not able to configure any of my mailbox on Bold 9780. I having been using this phone for last 8 months and it was working fine until last 3 weeks.
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Jan 15, 2010
My first post to a message board ever! I love my BB, but not being particularly tech savvy, I have been slow going. I have a few questions I was hoping someone could help me with.
1. I set up my personal e-mail address and have that working great. Today I set up my work e-mail address via the enterprise server. My question is can I get those work e-mails to go into a specific e-mail folder rather than the catch-all message folder (which drive me nuts and is hard to read)?
2. I thought that once I set up the enterprise system it would automatically download my work-base calendar and contacts (Microsoft office) to my phone. Is that not the case? Is there something I'm missing? Am I supposed to download the bb software to my work computer as well and sync?
3. Is there a way to get my sent e-mails to go into a sent e-mail folder for the respective e-mail accounts? Or is there a way to format the look differently?
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Jun 29, 2011
I went to set up my email for the first time I selected the enterprise server option by mistake. Now when I go back to email setup that is the only option that I have available for setting up email on my BB Bold 9700. Is there a fix that will allow me to get my hotmail and yahoo email accounts set up on my BB without having to take it to a service provider? I just updated my software on my phone today and that did not fix my problem.
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Oct 7, 2011
Blackberry Bold SW version 6.0?How do I remove the message placed on bottom of my Entreprise email that say " Sent from my Blackberry"?Under EMAIL PREFERENCES: I've tried to clear the message under Auto signature. Also, I unchecked the use of auto signature. None of these actions took careof the problem.
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Jun 26, 2012
My email has been working fine until today. when no emails were coming though on my device. I went into start-up and retyped passwords and it then came up with "device change failed" I tried to do the battery out trick which did not work, so thought I'd delete the account and start again. As soon as i go into email option on start-up it says "device change failed" then when I try and add my email back, it says "sorry unable to continue your session. log in again" It then takes me back to the main set up menu.
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Mar 12, 2010
I bought a second hand Blackberry Bold 9000 on ebay and I would like to setup my email account, but it ask for an Enterprise Activation password which I don't know where to find? It also says: "Contact your system administrator to find out wether an Enterprise Activation password will be provided, or if you need to install the BlackBerry Desktop Software. Who would be my system administrator and what steps should I take next to ensure the email is setup?
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Aug 2, 2012
I am renting a phone for holiday. The set-up option for e-mail only shows Enterprise Activation, which I acnnot use.
How do I get regular e-mail accounts set up?
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Jan 25, 2010
I use a Curve 8310 as my work BB (through an enterprise server) and recently acquired a Bold 9700 for my personal email accounts. I used the "Switch Device" option on my BB Desktop Manager, to trasfer contacts from my work BB to the 9700. All this was a breeze. Unfortunately what this also did was transfer my work email folders (all archive folders) on to the 9700. So in the email application on the 9700, if I select "View Folder" from the menu key, I see a whole bunch of archive folders. I have no use for these folders on the 9700 but cannot find a way to delete them.Is there a way that I can delete all these redundant email archive folders from the 9700?
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Feb 20, 2012
I had to recover my gmail account's password in order to get to my emails.The problem is: it is also linked with my BIS account, i want to change my password now aswell on my blackberry device. i tried by doing so by taking it off and setting it up again, but my bis account withkeeps me to change it, there is no common setting in changing the old password on my blackberry device. its a blackberry curve 8520, operating system ver 5.
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Jun 25, 2012
I got a device update from Verizon that wiped out my email accounts. I couldn't add the blackberry email address associated with my device back to the phone because I don't know the password. I created a new blackberry email address, but when I try to get updated in AppWorld it still wants the password from the old address. When I request a password reset it sends the information to the old email address which I can't access because I don't know the password.
Does anyone know how to change the email address associated with my device OR how to have the password reset info sent to a different email address?
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May 19, 2015
I have my work email setup on my phone using their webmail address. If I use the standard address, i am required to have Maas360 installed, which is not an option with me being rooted. Anyways, if I have the email program I use, which is either Nine or Mail Wise, setup for ActiveSync, my business server will catch it and block me. So, I have to setup the email app to scan for new emails every X minutes.
The problem I am running into, is I did not know that I had to have ActiveSync turned off, so now my device is banned when using Nine mail. So, I tried the same with Mail Wise, and got banned again. Now, on my third app, AquaMail, I have realized the problem, and its working great.
However, I would prefer to use Nine mail. When trying to go back into Nine and recreate my account, i get an error that my device is blocked. I get the same error on Mail Wise. Both list a different Device ID. NineXXXXXXX and MailWiseXXXXXXXX. Is there a way to change this ID? I tried creating a new ID in Titanium Backup and that didn't change the IDs in the mail apps.
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Jun 12, 2012
I have bought a secondhand bb and when i went to use app world her email addy is installed for this 'smartphone' and keeps asking for her password, which she wont give to me, how do i replace her email with mine? i have tried just deleting hers and trying to over ride with mine but that doesnt work.
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May 1, 2011
We lost our BES serer at work and had to set up a new one. To re-activate my device i was required to wipe it. I am now back on the network, but have lost my internet email account. I go to the setup screen and my 3. Accounts show. I am asked to verify but get the message that 'your session cannot continue'. I cannot re-activate the accounts, or delete them or add new ones.
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Sep 19, 2011
I am having problems with setting up my email account on my BlackBerry Torch 9800. Tried downgrading the os or even upgrading I still cannot setup the email. Every time I try intergrating my email it says "Device change failed.
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Sep 14, 2012
I have activated three email account on my Blackberry 9900 (two outlook accounts and one yahoo account).I have activated one of the Outlook Email account via enterprise activation BES service on my Blackberry 9900.Another Outlook account have been synchronized from my Blackberry desktop manager.Yahoo account is configured with BIS service activation.When I go the Email Account management only the Accounts activated via BES and BIS service from device are visible but not the account synced from desktop.
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Nov 14, 2011
I have a blackberry torch. it has recently been replaced on the insurance, but now i can not set up my e mail accounts or connect to blackberry net (facebook, twitter). When i try to set my e mails up it asks me for the enterprise activation password. I have tried countless times with vodafone to rectify this. They sent me a link to activate my e mail accounts, but they are still associated with my old blackberry pin number. Vodafone have now told me to contact the manufacturers to change the security access to my new pin number, as my details have not updated like they should have done.I can not find any numbers to contact these though. I am getting increasingly frustrated with this as i am paying for a service i can not use, and they cant rectify.
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Oct 3, 2011
My BB torch isnt connected to the Enterprise server or the Internet Service
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Aug 19, 2010
I have upgraded from a 9630 to a 9650. I went into my BIS account and tried to update the pin but it refuses to recognize my new BB. I called my Cell provider and everything is working on their end, my new pin is registered and works fine.When I click on the Detect new device button i just get the following error
"Unable to detect new device. It may take a few minutes for a new device to be detected. Make sure your SIM card is in your new device and try again. If you do not have a SIM card, make sure your device is activated and try again."The device is activated and all data as well as phone works fine. I can manually setup my emails on the phone itself but in the email settings wizard i have no option to log into an existing account either.
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Jul 28, 2011
I know there is Blackberry Protect come with the device after Blackberry OS7. And the device will be asked to wipe its data if I change to another SIM card (without data access). Is there anyway that I can change the SIM card bypassing that if the SIM card does not have any internet connection?
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Jan 15, 2010
I hope someone can help because I'm losing the will to live over this one!
Device info
Your carrier: o2 UK
Model info and OS version (Go to Settings, then Options, then about): Blackberry 9700 v5.0.0.321 (platform 5.1.0.90)
Apps and free space
File free before and after a battery remove/replace. (Go to Settings, then Options, then status): 128872013 bytes
Did a battery pull fix your issue? No
I bought a SIM free BB 9700 to use with my 02 SIM card. I applied the unlimited BB tariff and proceeded to set up four email accounts into the device which are all for my small business. I waited to do this until I knew the O2 bolt on had been applied correctly.I set the accounts up via the BIS server website which sent them down to the device; seemingly correctly.
I received email correctly for that day and could send as well with everything syncing with my IMAP servers and Outlook.Next morning - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I tried to send down the service books - I sent them but no change.I got my four email accounts working again correctly but had to delete the accounts from BIS and recreate.I could then receive email correctly for the rest of the day and could send as well with everything syncing with my IMAP servers and Outlook.
Next morning the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I then did a complete device wipe.When the device rebooted it seemed to synchronise with the BIS and then my accounts worked again for the remainder of the day.This morning - the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.
I have now created my @o2email address and applied my long standing @hotmail.co.uk address to the 9700 and they work fine - at the moment (we'll see about tomorrow!) to see if they fail as well.I have sent test mails today from the @O2 account and hotmail to each other and also to my main small business account from my BB. The @O2 and Hotmail emails arrive both on the device and (hotmail) on outlook and the main business account arrives on outlook BUT the main business account email does NOT arrive on the device.
I cannot seemingly send anything from my business addresses anywhere (from the device) with the only outgoing addresses that work being the @O2 and @hotmail accounts on the BB - unless I do a device wipe or delete the accounts and recreate.Emails sent from the BB from either @O2 or @hotmail arrive on the BB but not anything sent to the work accounts sent from @O2 or @hotmail from the BB - although the emails sent to the work addresses WILL appear on my outlook...
Speaking to O2 has been tough and they are blaming the server people who host my small business domain and such, although I think it is more than that though I could be wrong.My server people insist it isn't their end, saying they can see from the logs that RIM seems to stop checking for emails at times they detailed when the device stopped receiving emails from one day to the next.
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Dec 1, 2011
I just got a Blackberry Bold 9900 yesterday. During the process of trying to set up my outlook email on my phone I accidentally selected setup "Enterprise Email Account" instead of "set up another email account". Now when I go into the setup options and select email accounts it takes me back to the Enterprise setup automatically. I can't find a way to exit that setup and begin the "set up another email" procedure I have tried turning the phone off/on, removing the battery but still automatically takes me to the Enterprise email account setup/login.
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May 31, 2012
I am holding my new 9810 in my hands but cannot activate emails. I am connected to my SP, I have a data plan,I am up to date on payment yet, I do not have the option to connect to a personal email only an enterprise account.Connecting to an SP should not be the only option as through the wireless I should be able to get emails as well so I do not accept a previous reply that it is down to the SP provider.
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Jun 9, 2010
I entered the password three times wrong , then the blackberry asked me to enter "Blackberry" to continue , and it refuses to change the typing language - my blackberry is arabic ! and i think the problem is in the arabic bold 9700 blackberry devices
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