BB Bold 9700 :: Cannot Update IMAP Password - Attempt Results In OS Message "Your Device Had A Problem Connecting To The Server"
May 25, 2010
I'm trying to update the IMAP password on a 9700 Bold, a process I've done numerous times in the recent past. However, on this particular device, I cannot even get to the menu for email accounts. Every attempt results in the following ianane OS message; "Your device had a problem connecting to the server." I'm then required to either try again (a never ending loop) or cancel.
I suspect this has something to do with my provider (AT&T) because I had similar symptoms on another device (same model, w/o enterprise security policies). I was able to fix it on the other device by deleting the IMAP Service Books and then doing a hard reset. It doesn't work for the problem BB.
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Apr 14, 2010
I am using a Nokia N97 with the v21 firmware. I am connecting to a mail server via IMAP, using the phone's mail client (not mail for exchange). This has previously worked perfectly, however now I cannot update my inbox and view the emails. When I try to update the inbox, I get a dialogue box that says "Website has sent an untrusted certificate". After choosing "allow permanently", the inbox does not update. The message comes up every time I try to update (even when I've previously chosen "allow permanently".
I can however successfully send emails via the SMTP server using the phone (IMAP for sending is restricted, so have to use SMTP). Does anyone have any ideas on why this is happening, and how I can solve it? I've also contacted the IT guys for the mail server, as I'm not sure whether the problem lies with the mail server or the phone, or both.
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Sep 13, 2012
When trying to set-up an email address I get the message: "Your device had a problem connecting to the server"
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Jun 2, 2014
I updated the o/s on my at&t iphone 4s to iOS 7.1.1 and now it won't load my gmail account - "imap server not responding, check settings message"
Info:
iPhone 4S, iOS 7.1.1, imap issues
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May 1, 2010
I have a Blackberry 9700 phone which has been working fine up until today when I decided to load the "Blackberry User Tools" software onto my P.C. at home. After successful installation and machine restart, I was asked to enter my "Device Password". Assuming this would be my password I set originally to lock my phone I entered it and found this didn't work. I subsequently attempted a number of other logical permutations but then realised that if I continued I would lock my phone. So I stopped (at 8/10 tries) and called my service provider "Orange UK" who advised they couldn't help me and that if I continued to enter the incorrect code, it would wipe my phone as it would automatically reset!When I connected via USB last time, it asked for me to enter the word "blackberry" which I did but when it then asked me to enter my password (which I assumed was the four digit numerical code I had originally set the phone with) it failed to work. I am now left with two further attempts. Please can anyone assist by advising me what I can do to overcome the problem without wiping my phone as the contents are very important to me.
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Nov 30, 2012
I want to change my e-mail on my Blackberry, but when I select Email configuration, the following message pops out: "Your device had a problem connecting to the server". I select "retry", but the same message returns, again and again. What should I do to change my e-mail configuration? I am connected to the internet with Blackberry service.
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Aug 22, 2010
I've just recently downloaded the desktop software to my computer and am having some slight troubles. Everytime I put the device password in the computer, it rejects it and prompts me to try again and so on and so fourth.
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Feb 3, 2010
My ex 9550 (which had this problem when i had it, and now went to my brother), gives me the error from the title. its a verizon unlocked storm 2, on a GSM argentinian carrier.
I guess its the exact same thing as: http://forums.crackberry.com/showthr...51#post4611751
I post this here just in case the CDMA phone has some extra weird thing..
This happened on .320, hybrids older than .428, and now on current hybrids
If there is a better place to post these 2 as one thread.
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Jul 22, 2011
I would like to synchronise my emails/contacts with my MS Outlook but my BlackBerry keep on asking me for the device password. what is this password because it is different from the one I'm using to unlock my phone.
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May 7, 2010
Does anyone know why I get this email once or twice every morning? Then I go and validate it and sometimes its takes a few tries (even though I input the same information everytime)
"Update the password for ..... in the BlackBerry Internet Service! Email messages and changes to your address book contacts from ..... are not being delivered to your BlackBerry device. To resume receiving email messages and address book contacts from this email address, updated the password for .... in the BlackBerry Internet Service: " and then it continues to instruct me how to do this...
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Feb 8, 2010
I've searched and searched for the answer to this and can't find a satisfactory answer, so here goes. I'm trying to set up a POP3 email account on BIS but it always defaults to IMAP. I've tried solutions such as leaving the password blank so that I can manually enter the settings, but it still defaults to IMAP. The POP3 settings are correct, and I've used them for Outlook, etc.
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Jan 8, 2010
I have just purchased my Bold 9700 and as a single user am running on BIS. My purchase was based on the formidable reputation of Blackberry for easy and efficient email handling and I fully expected it to out-perform anything on the market in this respect. On setting up my IMAP accounts I was therefore shocked and very disappointed to find that sent item and read/unread email reconciliation is one-way only ie. from handset to mailbox.
On reading Blackberry support information and numerous Blackberry user forums I find that there is a substantial user base who share my feelings regarding this glaring and annoying omission of full two-way IMAP email reconciliation which is the norm on other smartphones including the iphone - presumably Blackberry's main competitor. As it is my 13 year-old son who uses an iphone is now laughing at the inability of my new Blackberry to perform simple email tasks!
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Jun 17, 2010
One thing I notice with 5.0.0.743 I don't get the imap duplicate email messages anymore. Has anyone else notice this?
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Jan 16, 2012
I'm using a TMobile Blackberry 9700 (OS 5.0.0.714) and have 6 email accounts attached, including 4 gmail accounts, one Yahoo! account, and another IMAP account through a private host. I use Apple's standard mail app (v4.5) in Leopard (OSX 10.6.8). A few months ago I finally figured out all of the IMAP tweaks between my private host and the gmail settings to get sync working correctly (finally!). In other words, if I delete a message on my phone, it's deleted from my laptop as well, and if I read a message on my laptop, it shows up as read on my phone. etc.
A few weeks ago, without making ANY changes to settings on my phone, computer, or mail accounts, all of these features stopped working. So a message deleted on my phone still shows up as a "new" message on my computer. Messages read or deleted on my laptop still show up as new/unread on my phone. I resent the service book. Even deleted the accounts from the phone and set them up again from scratch... same problem. I know that IMAP is still working correctly at the server level because if I delete a message on my iPad it is automatically deleted from the laptop and vice versa.
Messages deleted from the gmail website are automatically removed from my laptop. The problem only occurs with the Blackberry. The only reason I have stuck with Blackberry (instead of jumping to iPhone) is because of the superior messaging on Blackberry...and I do a ton of messaging. I am at a complete loss as to why the IMAP sync would just stop working without making any changes to my settings or device configuration. The sync also stopped working on my Yahoo! account and on my private ISP's email account.
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Feb 12, 2012
My blackberry bold 9700 went blank. I try to reload the os software but the process wouldn't go pass device initialization. An error message appear after saying computer not able to reconnect to device during multi-stage operation.
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Mar 28, 2010
I keep getting this message:
Your BlackBerry Application Loader needs to be updated before your can continue. Do you want to update now? [Yes / No]
When I click YES, the Desktop Managers starts to download the Application Loader update. Then I am instructed to close the Desktop Manager so the setup can continue. After the setup is complete, the Desktop Manager starts on its own again and directly tries to open Application Loader. And OOPPS !! it tells you again that it needs to be updated !!! I kept doing that for over 5 times! and I am still getting this wierd messages !
Here are some usefully details:
Device: BlackBerry 9700
OS: OS 5
Desktop Manager: 5.0.1
Windows: Windows 7 Ultimate
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Jan 23, 2012
I am trying to set up on a used BB bold 9700 i just bought my personal email using teh Email set up. I am receiving a message with the following: first it says connecting to email settings for about 1 minute..... then it shows your device had a problem connecting to the server, try again. and shows always the same.It is not tmobile, all other work great, calls, browser, etc.
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Aug 31, 2012
I have a Bold 9700 on OS 6.Every time I go to set up my email I just get the message "Your device had a problem connecting to the server".The internet is working.
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Jul 30, 2012
I'm using maxis prepaid network. Since last 2 months, every time I renew my Blackberry Internet Service (BIS) and I restart my blackberry, I TOTALLY cannot get into it. It will ask me to sign in my blackberry ID. The problem is, every time I sign in my mail and password, I still cannot get through, it keep say that my ID or password is attempt wrong.But if I sign in using PC, laptop, there's no problem.I've problem with this before, but the supplier said, I need to re-format my blackberry. If every month I need to re-format suddenly like that, my document inside blackberry were gone, and I need to re-save it..
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Jan 5, 2010
I just got this Blackberry on Dec 31, '09.I installed the DM software from the CD and now I was going to attempt to synchronize my phone with the desktop for the first time.When I plugged the phone in to the PC, it immediately said there were updates available and I just kept hitting Next until it apparently started the 12-step update process.Now my PC has been sitting at the download step (Step 3 of 12) downloading the same module for over 30 minutes now.
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Feb 16, 2010
I kept getting this error message when attempted to download software update for my Blackberry Bold 9700 via Blackberry Desktop Manager V5.01."An error has occured while downloading software for your device. Please verify your internet connection or try again later, if the problem persists."
My laptop was definitely connected to the internet because I was browsing while trying to update. The Desktop Manager itself recognises that it is connected to the internet, because it scanned for updates for itself on the internet and updated succefully. But when it came to downloading updates for my blackberry handset. It became oblivion to the fact that it was connected to the internet and kept giving me this senseless error report!
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Dec 2, 2012
My bb bold 9700 is dead I tried to install os 6.0 but it wont work with apploader nor desktop software it returns a error at loading module stage.
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May 5, 2012
I am trying to get my 4s to update to version 5 but each time I connect it to my PC and update, or even restore I keep getting a message saying "cannot connect to update server"
Any suggestions??
Info:
iPhone 4, iOS 4.3.3
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Dec 4, 2011
I got my 9900 in August and haven't had this problem before. I can connect to my WiFi -- it shows as connected, strong connection etc. But when I try to go to any site on my browser I get "Unable to find the requested server. This is on my home wifi. But my laptop and WiFi are still fine so it's only on my phone. However, I discovered I am able to connect to other wifis - just not the one at home. The problem originated right when I was downloading some software upgrades. I wasn't really paying much attention to what I was doing and I'm not even sure how I got into downloading these upgrades because I'd never done that before. Anyway, one of the downloads seemed to have got stuck mid-way through downloading.
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Jun 3, 2011
I use my BB for Hotmail and some personal email accounts.The person email accounts download the email to my BB, and then I can reply.But for some reason, after a short time (few hours or so), any emails I had and kept, have gone. Does IMAP check the web server and if they aren't there anymore either, it just clears them and 'syncs' it with my BB?? How do I stop that from happening, so I keep emails on my phone whether or not they are gone from the web server?
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Apr 23, 2012
I just got an iPhone and am trying to set up my Yahoo email account. I've tried multiple times and failed. The error message I'm receiving is "The IMAP server '[url].." is not responding. Check your network connection and that you entered the correct information in the "Incoming Mail Server Field".
I didn't have to enter any info for the incoming mail server (nor is there an option for it). Also, my phone's WiFi is working so I'm not sure what the problem is.
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Dec 31, 2010
From my european carrier page on blackberry.com (tim.blackberry.com) i'm trying to add an email account and blackberry cannot reach my imap server, imap-13.luxsci.com imap-13.luxsci.com is a fully working imap server in the US, and so it is my email box and my logins are correct.For some strange reason, when adding the email account, blackberry cannot reach my server, and my email provider says blackberry doesn't even attempt tonconnect to that mail server (not even one row in his imap connection log). It looks like there are dns or routing problems between blackberry.com and my imap-13.luxsci.com server . I don't think is a blackberry bug, as I have successfully added a gmail account. Just routing / dns / whatever connection problem with my server.
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May 28, 2012
I had an incorrect password attempt(10 times) i guess. This lead to factory reset to my phone. While logging back in, the motoblur account retrieved all my previous accounts but all my phone and memory card data is completely gone. Not sure, if it was a factory reset or the andriod upgrade which did that. Is there a way to find out ? And i really need my important data back. I assume the data is not literally deleted from the phone or card memory, but is there a way to retrieve it. I had a backup activated but not sure where to restore it from and how long was that backup updated.
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Aug 25, 2014
For the past 3 days it has been saying either my IMAP is failing or my outgoing server is failing. I don't know what to do and I need my emails for school. I have a 4s but I just recently updated and it seems like it all started after that. I have internet and my emails work on the computer so it has to be something with my phone itself.
Info:
iPhone 4S, iOS 7.1.2
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Jul 6, 2011
How can I get a BB Enterprise Server Password?
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Sep 9, 2014
So my gmail address list or contacts seems to have been hacked and all my contacts who are still talking to me have told me so.So I changed my gmail password.No more complaints, and probably no more friends as contacts.Â
But seriously, I have been able to get gmail (web) working with my new double authentication password(s). Also, my outlook for MAC is working using the special "generated App Password". (because Outlook cannot do the double authentication thingie)Ditto for the gmail app from google on my iPhone. (it works too).BUT I cannot get the iPhone Mail App to connect to Gmail.
I have deleted (i thought) my existing gmail setup from my iPhone. When I try to re establish the gmail settings, using either the password generated by the MAC / iCloud keychain generator or the App password, I get the message "My Name" is already added.
It looks to me that there is something in the iPhone that matches my gmail address, even though I deleted the account.Â
Info:
Final Cut Pro X, OS X Mavericks (10.9), iPhone 5, MAVERICKS APExtreme
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