Galaxy S5 :: How To Retrieve Data From Phone With Broken Screen
Mar 21, 2015
When I turn my Samsung Galaxy S5 Verizon phone on there is blackness all over the lock screen, where the numbers are is completely blacked out. There is no way for me to enter my password. I want to connect it to my windows PC via USB cable to backup contacts/text messages/emails/documents I've created/photographs. My verizon cloud is full so there are some things on the phone that I need to backup. It seems like every software I have tried needs you to enter the phone password first and enable USB debugging mode. I cannot do this because the screen is so blacked out I cannot see any of the numbers, the OK button, or the delete button.
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Aug 24, 2015
Galaxy s5 has broken screen, unable to connect to iMac as it does not appear in finder...
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Jul 17, 2015
Dropped phone 3 stories out of a window and LCD and screen broken and wont turn on so cannot retrieve data, pictures or videos it wont sync to computer and I don't know the username or password of the Gmail that is connected to the phone.
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Dec 25, 2014
I ended up breaking the LCD screen on my S5 a few days ago and now that a replacement is on its way, I would like to retrieve the pictures off of the internal memory. However, when I plug my device into the computer (still turns on and works, just no display) it says no files are on the phone. I'm used to this because I've always had to unlock the phone itself in order to get into the memory on a computer. I can't enter the code since the screen is broken and not taking input as far as I can tell. So. Am I just out of luck here? Or is there another way to access this photos? Which if not it is no big deal since there weren't any IMPORTANT images on there.
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Aug 16, 2015
My screen on my galaxy s6 broke everything is still working i can still hear when i unlock the phone or when i receive a text or a phone call i just cannot see anything i tried buying a mhl cable and that did nothing i want to be able to pull out all my files from my phone before i send the phone back.
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Sep 12, 2015
I dropped my phone and cracked the screen and now the screen is all black. I went through insurance and received my new phone. I've deactivated the old phone and activated my new phone. I've been reading other responses for a similar problem but it seems like most of them have not activated the new phone yet and were able to wipe the phone using the Android Device Manager. Since I've already activated my new phone, if I use ADM it finds my new phone and not my old phone.
Is there a way to wipe the data off of the old phone with a broken screen after I've already activated my new phone?
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Sep 16, 2015
I broke the screen on my S5 and my provider was able to get me a new phone however since my screen is broken - completely black (broken LCD) they were unable to transfer contacts, pictures, data, etc...
I am trying to back up the S5 to my PC but the software that I have been finding all needs some sort of authorization on the phone - which I am unable to do.
Is there anyway that I can save all of my data?
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Dec 9, 2015
The screen on my Galaxy S6 is broken and I want to hard reset it....
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Nov 10, 2015
My phone fell on the floor, and the screen cracked and when I go to use my phone the screen is black and flashes white at me. I cant do anything with it, is there any way to recover my photos? I've tried plugging it in and looking for my photos but it says none can be found. I also have taken the SIM card out already and put it in my new phone, does that make a difference....
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Mar 8, 2015
My screen is broken on my Samsung5, completely black. The phone works but I cannot see anything. I thought my contacts where synced to my gmail account but they are not there!! Can I import my contacts from my phone via computer if I cannot see the screen?
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Jan 19, 2016
I recently dropped my Droid Turbo and after picking it up, saw that my screen no longer worked at all and it began restarting itself and playing the "Start up" sound effect over and over. I have important contacts and pictures on this phone and I'd really like to be able to save them. So far I can (sometimes) see it is attached to my computer, but I can retrieve any files because I can't turn on media sharing due to the broken screen and continuous restarting.
I have already gotten my replacement from the warranty I bought from Verizon but I'm unable to connect them to transfer anything. I have also already switched over the simcard and it seems nothing was saved on there either in relation to my contacts or pictures. (If that's even what a sim card is for?)
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Jan 3, 2013
Does anyone know of how I would possibly be able to retrieve photos from my Samsung Galaxy S2 that has a non-fuctioning screen? The rest of the phone works - it charges, turns on (the 4 buttons light up as well as the light on the top) and the speakers for the ringtones and alerts works as well. I am desperate to get the pictures and am seeking all advice possible.
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Oct 26, 2015
So my z3's screen broke (again), and I need to get all my information off there, most importantly contacts and text messages. I plug in a usb cable to my pc. The phone comes up in my computer. I open it. There's nothing there. Just the message "this folder is empty."
I have hidden files set as visible, I've tried 3 different usb cords, and reset both devices several times. WHAT DO I DO?
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Sep 11, 2015
My screen is totally broken. Display and Touch are both failed. I want to back up my data , but the USB Debugging is not opened. The phone is rooted already. How to backup my data?
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Apr 18, 2011
My Storm fell and the screen cracked and now it only displays a black screen. I am able to get it recognized with the Blackberry Destop Software but in order to fully access the device I need to unlock it, which I can't because the screen is broken. What can I do in order to access the documents that are NOTin the media card?
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Jul 10, 2012
I have a regular RAZR that had the screen self-destruct last Friday, I have no idea why, as it did not touch anything, just cracked...but that is beside the point. I got the insurance replacement phone on Monday, and realized that my SMS backup app decided to save the backed up texts on the phone's internal memory instead of the sd card, like you would expect it to, as you are backing things up in case something like this happens...I went to retrieve the file from the internal storage by connecting it to my computer and here is the weird thing that happens when i do that:
When I go into Computer on Windows 7, it shows the motocast removable drive, and two other ghosted removable drives, that would normally be the MOTO and sd card drives, but for some reason it says that they ccannot be opened because a disk needs to be inserted into the drives..I have no idea what I can do to get around this and access the internal storage.
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Jun 30, 2015
I've had my Xperia Z3 from T-Mobile for the last 8-9 months, no issues till, well, today when I decided to test if the phone was really waterproof (1.5m for 30min as per the specs). Verified all slots were tightly closed and used for about 15 minutes taking some pictures and video underwater (approx 50cm deep), no problem at all. After those 15 minutes however the screen stopped responding to inputs. It was still displaying content though (camera), just not responding to inputs.
I was able to reboot the phone by pressing power + volume up for a few seconds. The phone seems to be rebooting fine but the screen is not displaying anything now. I can see the screen is backlit, and if I press the volume up or down buttons I hear the usual beeps, but the screen is not displaying anything at all.
My biggest issue now, besides what seems to be water damage on my display, is that I need to recover my phone data (images and some docs) as soon as possible. I tried connecting it to my PC via USB to access the internal storage and get what I needed, but my phone has a swipe code and since the screen is not displaying anything I can't unlock it for my PC to see it.
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Jun 12, 2012
My girlfriends phone got very hot and electrical burning smell when plugged in to charge and won't connect to iTunes how to retrieve photos and files?
Info:
iPhone 4, iOS 4.3.3
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Jan 4, 2012
My screen on my SGS2 is shattered. Before I have it fixed, I'd like to backup everything via Kies (I haven't backed up in a while before my phone fell). My phone goes on when switched on, the soft buttons light up like usual - I'm taking this as signs of normal functioning. But I simply cannot seem to get my phone to talk to Kies via USB connection through my PC. Also, am I right in assuming that the 'touch' on the screen wont work if its cracked?
Is there any way I can backup my phone before I send it in to be repaired?
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Jul 1, 2015
My phone is broken, and there is a diary app that i logged each day of the progress of my son. Its very precious to me and i wont give up on getting to that app. Tge screen is broken, tried 3 replacement screens and it wont turn on. Tried new batteries too. Plugged it into a computer and it wont come up. There is a slight buzz sound when its plugged in, not sure what that means. All i need is the entries on that app.
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Sep 10, 2015
Phone turns on with no screen charger light comes on,really want to get the data off the hand set before sending it to be fixed...
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Oct 26, 2015
Broken screen Samsung galaxy s5. how do I upload the pictures...
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Nov 28, 2012
How can you retrieve text messages from the blackberry if the trackpad is broken and won't work?
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Apr 17, 2015
My Galaxy S5's screen broke and it is completely black. I need to return this phone to geek squad but I must perform a factory reset on it before I send it, but I dont know how I can do this if I cant read what it is on the screen. Is there anyway that I could perform a factory reset from my computer or is there another way to perform a factory reset without needing the screen?
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Sep 11, 2012
My beloved Galaxy S2 is currently with T-mobile for assessment as a result of a broken screen (under the glass) and the view of the shop was that as it was a broken screen it was automatically my fault.I am at a loss as to how they can know this without even seeing the phone. Hence why I was unprepared to pre-authorise a repair without knowing the cost first.I have no issue with paying if it is my fault (like I did when I put a phone through the washing machine or when I dropped one on a sharp stone and shattered the screen or when I left one on the car roof and drove off only to see it bounce in the rear view mirror!) but this time it was very different as the screen went black as if power had gone and it needed to be switched back on - i initially thought it was a power fault. The next day I discovered a crack in the screen.
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Jun 12, 2010
I have dropped my N95 and the screen has broken, the thing is all my contacts are saved to the phone and not the sim, so if somebody could post up the exact instructions on how to copy my contact from phone to sim then i can follow them and move all my contacts blind folded so to speak.
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Jul 5, 2015
I dropped my phone today. It smashed the screen and it slowly became black. I can see a tiny bit at the top and it appears to be receiving messages and notifications but the screen is ruined.Before I hand it in for repair I want to remove all pics from it. How can I do this? I do not have a pinlock on the phone.
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Aug 8, 2011
I dropped my Nokia X6 and the screen cracked. It still displays everything OK but accepts no input. I don't want to shell out money to have it fixed (+-$100) because I'm almost due for a phone upgrade on my contract.I tried using the data cable but when I connect it to the phone I can't choose data transfer or ovi suite etc. since the screen input is broken.Is there any way to access the (internal) memory of the phone? I basically just need the photos and contacts.
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Nov 30, 2015
I need to retrieve old messages my s5 would allow me to restore way back but this phone doesn't have one box preinstalled with Samsung.
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Apr 5, 2015
Cracked my screen on my Nexus 5 today (squeezed it in a door). The touchscreen won't work and you can't see anything except green and red stripes on the screen. Is there any possibility to reach the files from my computer even if i can't unlock the phone with my graphical password? It runs Android 5.1 and I haven't rooted it or anything. Very desperate to reach the data on my phone, have photos, videos and a diary from my year in Australia... Should think about back-up next time!
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Nov 9, 2015
I am currently using a Samsung S6 and decided to download my photos from my Motorola; however, I have forgotten my password and the device is not recognizing my goggle password when I use the forgot password feature.
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