Samsung Galaxy S II :: Backup It With A Broken Screen?
Jan 4, 2012
My screen on my SGS2 is shattered. Before I have it fixed, I'd like to backup everything via Kies (I haven't backed up in a while before my phone fell). My phone goes on when switched on, the soft buttons light up like usual - I'm taking this as signs of normal functioning. But I simply cannot seem to get my phone to talk to Kies via USB connection through my PC. Also, am I right in assuming that the 'touch' on the screen wont work if its cracked?
Is there any way I can backup my phone before I send it in to be repaired?
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Dec 9, 2015
The screen on my Galaxy S6 is broken and I want to hard reset it....
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Jul 17, 2015
Dropped phone 3 stories out of a window and LCD and screen broken and wont turn on so cannot retrieve data, pictures or videos it wont sync to computer and I don't know the username or password of the Gmail that is connected to the phone.
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Sep 11, 2012
My beloved Galaxy S2 is currently with T-mobile for assessment as a result of a broken screen (under the glass) and the view of the shop was that as it was a broken screen it was automatically my fault.I am at a loss as to how they can know this without even seeing the phone. Hence why I was unprepared to pre-authorise a repair without knowing the cost first.I have no issue with paying if it is my fault (like I did when I put a phone through the washing machine or when I dropped one on a sharp stone and shattered the screen or when I left one on the car roof and drove off only to see it bounce in the rear view mirror!) but this time it was very different as the screen went black as if power had gone and it needed to be switched back on - i initially thought it was a power fault. The next day I discovered a crack in the screen.
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Mar 8, 2015
My screen is broken on my Samsung5, completely black. The phone works but I cannot see anything. I thought my contacts where synced to my gmail account but they are not there!! Can I import my contacts from my phone via computer if I cannot see the screen?
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Jan 3, 2013
Does anyone know of how I would possibly be able to retrieve photos from my Samsung Galaxy S2 that has a non-fuctioning screen? The rest of the phone works - it charges, turns on (the 4 buttons light up as well as the light on the top) and the speakers for the ringtones and alerts works as well. I am desperate to get the pictures and am seeking all advice possible.
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Sep 11, 2015
My screen is totally broken. Display and Touch are both failed. I want to back up my data , but the USB Debugging is not opened. The phone is rooted already. How to backup my data?
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Jun 28, 2012
how do i backup if my 3gs is broken and touch screen not working?
Info:
iPhone 3GS
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Jul 29, 2010
How can I delete (saw it solved a prior user's problem)...when I can't see the screen (reason I had to replace phone). Simply trying to back up old to new curve 8900.
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Apr 19, 2012
My beloved iphone 4s was dropped in water. I have dried it out in rice for 7 days but the screen isn't working. I plugged it into my laptop to see if I can back up as I will be absolutely devastated if I lose my pictures but it says 'itunes cannot back up the phone as it is locked with a passcode'. I have always backed up to this computer so don't understand why it is asking for this now!
Info:
iPhone 4S
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Nov 9, 2012
I broke my Samsung S3 screen. I purchased it outright from Telus last week. Its just the glass and it is still working. I had insurance on it so probably it will cover it. They need repair estimate. Called Samsung and they only have one 3rd party repair shop in Montreal. So I have to ship it to them,and then wait for 2 weeks to get an estimate. Telus said, it takes 2-6 weeks for the process.I am going out of the country in 3 weeks or less and wanted to get a better timing.
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Jun 10, 2012
During the last six months of so the problems with the hires camera in my SGS2 have turned from being just really annoying to fatal. Earlier, my camera or the firmware/software had poor abilities to focus the picture correctly giving blurry and random results. Later on, the saving or processing of the photos right after shooting were stopped by crashing of the samsung Camera software. This happened by camera app giving error message and then shutting down itself. Finally, after the firmware update (I9100XWLPG) about a week ago the camera has totally stopped working. The application shows no live picture and crashes after 10-15 sec. I cannot access the settings and the only thing the application does is that it turns the icons on screen along with the rotation of the phone.
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Oct 3, 2012
I am looking for a backup app that will backup everything. I have city maps to go but it does not seem to backup the downloaded maps for some reason just the app.
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Aug 16, 2015
My screen on my galaxy s6 broke everything is still working i can still hear when i unlock the phone or when i receive a text or a phone call i just cannot see anything i tried buying a mhl cable and that did nothing i want to be able to pull out all my files from my phone before i send the phone back.
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Sep 12, 2015
I dropped my phone and cracked the screen and now the screen is all black. I went through insurance and received my new phone. I've deactivated the old phone and activated my new phone. I've been reading other responses for a similar problem but it seems like most of them have not activated the new phone yet and were able to wipe the phone using the Android Device Manager. Since I've already activated my new phone, if I use ADM it finds my new phone and not my old phone.
Is there a way to wipe the data off of the old phone with a broken screen after I've already activated my new phone?
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Sep 10, 2015
Phone turns on with no screen charger light comes on,really want to get the data off the hand set before sending it to be fixed...
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Aug 24, 2015
Galaxy s5 has broken screen, unable to connect to iMac as it does not appear in finder...
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Sep 16, 2015
I broke the screen on my S5 and my provider was able to get me a new phone however since my screen is broken - completely black (broken LCD) they were unable to transfer contacts, pictures, data, etc...
I am trying to back up the S5 to my PC but the software that I have been finding all needs some sort of authorization on the phone - which I am unable to do.
Is there anyway that I can save all of my data?
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Mar 21, 2015
When I turn my Samsung Galaxy S5 Verizon phone on there is blackness all over the lock screen, where the numbers are is completely blacked out. There is no way for me to enter my password. I want to connect it to my windows PC via USB cable to backup contacts/text messages/emails/documents I've created/photographs. My verizon cloud is full so there are some things on the phone that I need to backup. It seems like every software I have tried needs you to enter the phone password first and enable USB debugging mode. I cannot do this because the screen is so blacked out I cannot see any of the numbers, the OK button, or the delete button.
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Dec 25, 2014
I ended up breaking the LCD screen on my S5 a few days ago and now that a replacement is on its way, I would like to retrieve the pictures off of the internal memory. However, when I plug my device into the computer (still turns on and works, just no display) it says no files are on the phone. I'm used to this because I've always had to unlock the phone itself in order to get into the memory on a computer. I can't enter the code since the screen is broken and not taking input as far as I can tell. So. Am I just out of luck here? Or is there another way to access this photos? Which if not it is no big deal since there weren't any IMPORTANT images on there.
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Apr 17, 2015
My Galaxy S5's screen broke and it is completely black. I need to return this phone to geek squad but I must perform a factory reset on it before I send it, but I dont know how I can do this if I cant read what it is on the screen. Is there anyway that I could perform a factory reset from my computer or is there another way to perform a factory reset without needing the screen?
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May 8, 2012
my samsung galaxy s2 last weekend (big mistake). Unable to find so far, apps are out of the question as it was lost in Dublin so no data connece early but does anyone know if it would be possible to restore a pre-ICS backup to a Samsung Galaxy S3?Reason im asking is that I have a year to run on my contract, no phone insurance other than household so I think my best option is to buy out my contract.So rather that be stuck on a Samsung Galaxy S2 for two years I could get a Samsung Galaxy S3
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Dec 27, 2012
How to take backup of contacts(sim & phone memory), And wanted to restore this backup contacts if any mobile upgrades.
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Oct 6, 2011
How do I back up my apps?I don't understand how Kies work?
Kies doesn't have an option that says it backups apps? Gives me backup options of messages, phone contacts, settings etc but not apps? When I tell the program to back up everything. I just get ONE sbu file? Can I not back up apps individually?Even backed up on SD card is better then nothing?
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Sep 29, 2011
I'm selling my WP7 phone tomorrow and getting a Galaxy S2 sunday when AT&T releases it and wondered if anyone here has come from WP7 to the GS2 and found a good way to back up the contacts for the transition.. I do use Google mail and calendar on WP7 for my email and appointments, are my contacts and numbers saved through Google?
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Nov 10, 2015
My phone fell on the floor, and the screen cracked and when I go to use my phone the screen is black and flashes white at me. I cant do anything with it, is there any way to recover my photos? I've tried plugging it in and looking for my photos but it says none can be found. I also have taken the SIM card out already and put it in my new phone, does that make a difference....
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Jul 5, 2015
I dropped my phone today. It smashed the screen and it slowly became black. I can see a tiny bit at the top and it appears to be receiving messages and notifications but the screen is ruined.Before I hand it in for repair I want to remove all pics from it. How can I do this? I do not have a pinlock on the phone.
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Apr 20, 2012
Is there some way that I can backup the sim card contacts only to my PC?I have tried using Kies but although it can bring up my phone contacts, it will not bring up my sim card contacts.I am using ICS.
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Jul 16, 2011
Am I able to load all my contacts from a backup done with a SGS onto my new SGSII?
there is a way to do it without me having to do them all manually.
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Jul 28, 2011
I just tried to backup my phone on my PC using Kies. I excluded all the media files because I have them on my PC anyway, and not all that much spare space. However, then I started to get an error message that my PC was low on disk space.
I checked and my free hard drive space had gone from around 6GB to about 60 megs.
Does anyone know where the Kies backups are stored on my PC, so I can see if the backup was the culprit?
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Mar 15, 2012
In anticipation of ICS I'm trying to backup my wife's SGSII. I'm using Kies as I don't know if there's any viable alternative.My problem is with backing up the Schedule (calendar?) component.All the other bits seem to backup ok.However, just selecting Schedule (on its own or with other parts) it takes ages 'preparing' and then gets to 98% before hanging and then failing due to some unexpected error.I'm on the latest version of Kies, and Windows 7 64bit (tried on two computers, both W7 64).
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