Motorola Droid Razr :: Broken Screen Data Retrieval
Jul 10, 2012
I have a regular RAZR that had the screen self-destruct last Friday, I have no idea why, as it did not touch anything, just cracked...but that is beside the point. I got the insurance replacement phone on Monday, and realized that my SMS backup app decided to save the backed up texts on the phone's internal memory instead of the sd card, like you would expect it to, as you are backing things up in case something like this happens...I went to retrieve the file from the internal storage by connecting it to my computer and here is the weird thing that happens when i do that:
When I go into Computer on Windows 7, it shows the motocast removable drive, and two other ghosted removable drives, that would normally be the MOTO and sd card drives, but for some reason it says that they ccannot be opened because a disk needs to be inserted into the drives..I have no idea what I can do to get around this and access the internal storage.
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Mar 27, 2012
My sweet daughter thought my phone needed to take a flight and threw is down some stairs on some nice hard tile. Needless to say, my screen broke and I have a new phone arriving today. But I had a few text that I had protected because they were important to me (one a picture of my baby and the second her first text she ever sent) and wondering if there is a way to access the phone through my computer and retrieve the text messages? I can open up the phone folders on my computer, but not sure if there is anything I can do from there.
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Dec 3, 2011
I was putting in my micro sd card on my 3 week old razr when I noticed it broke the screen above the sd slot and now the whole screen is busted. A freakish issue but Verizon claims it is not covered under normal warranty until told by motorolo. Anyone else had or heard of this issue? I really wish it was covered under Motorola but don't know yet.
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Jun 3, 2012
My Bold 9900 has finally died after having a smashed screen for a few months.
Can I retrieve the contents of the phone (contacts, text messages etc)?
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Mar 1, 2012
Does anyone know, with stock apps only, is it possible to save a data file to to the homescreen for quick reference? At minimum, I would like a shortcut to the sepecific data file. Example; I use a simple Microsoft word calendar template to do scheduling for the month. I email the file to myself and save it to the messaging folder. Everytime I need to check who is working, etc....I have to go through the "My Files" shortcut, messaging, then the file I need. Would like to just save the data file or a direct link to it on my homescreen very similar to (gulp) windows.
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Mar 6, 2012
Does any know of a way to 'relink' the market shortcut at the top of the app drawer? Since Google updated the Market to the 'Play Store' that link at the top no longer works.
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Feb 3, 2013
First, the only one that I'm allowed to choose to map to the double click home key is Voice Commands. If that isn't annoying enough, I also can not figure out how to access Voice Search at all, and Google Now requires actually interacting with the device to launch (I'm going for a handsfree/bluetooth solution here).
Second, Voice Commands is missing functionality. It has a "goto" feature, but it never works. It says I have to set up the shortcuts in the settings. However when I go into settings there is nothing there for setting up the shortcuts. Sometimes if I hit it just right I can tap the GoTo button and it takes me to a list of functions and I am able to select it, and it works for a little while, but inevitably when I go back to use it again the GoTo function is once again dead. I know this because instead of opening navigation or maps or Google Now (as I had set up before) it constantly prompts me to call someone or cancel, or some other function that is NOT GoTo. At least if I could change the default behavior of what launches I could work around this frustration by using Google Now or even a 3rd party application, but my menu has predefined choices and none of them are Google Now or 3rd party.
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Jul 23, 2010
Is there a way to replace a broken screen on the Moto Droid? Even with protection, it was dropped and shattered. I saw a link on how to disassemble the DroidX, but how can you get a new screen?
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Nov 17, 2011
Brand new Car Dock and Razr. Installed and all good working no problems for first 2 days,then when I dock the RAZR it does not change to the car navigation screen or start to charge.Power light on the power cable. RAZR charges and transfers data via other cables.
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Oct 18, 2012
I frequently hit adjacent keys while texting on my old Droid X. A larger screen and of course 4G and a faster processor were appealing as well. As the Razr HD models sport screens almost as large as the S3 I ran to see them on their first day out of the gates. What a disappointment! Holding my old Droid X up against them I saw that the usable screen sizes were identical. Namely 4.3" unless playing videos in which case the video filled up the Razr HD's 4.7" screen. I couldn't find anything else that would fill up the screen. Perhaps, photos might. But internet browsing, texting and whatever else I tried occupied a 4.3" inset within the 4.7" screen. So why have a 4.7" screen at all? The Galaxy S3 on the other hand fills up the entire 4.8" screen with not only video but everything else, including texting, messaging, web browsing, and everything else I tried. So what gives? Why did you even create a 4.7" screen if you aren't going to utilize it to its full potential?
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Mar 11, 2012
I have a pop-up asking me if i want to allow data access while i'm in Canada on my droid razr. I hit deny but it comes back again and again.. Data enable is uncheck in data manager. Need a solution to stop this pop-up please.
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Aug 10, 2012
ever since i got the ics ota on my droid razr on verizon my data connection has been horrible. i almost never get 4g and een my 3g is spotty. before ics i would have a nice 4g connection in most of my area (rockland/ westchester, ny).
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Sep 16, 2012
When I update to ICS I don't have 4g at all and some times my data won't even work.
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Dec 4, 2012
On Oct 20, we switched from AT&T to Verizon Wireless after being with AT&T for over 10 years. We had iPhones and had to get new phones when we switched. The Verizon salesperson convinced me and my adult daughter to get the RAZR HD that had just come out and he said it was better than the iPhone. My husband stayed with an iPhone because he is a commercial pilot and needed to use aviation apps that were not available on a DROID phone. Initially we were very impressed with the RAZR HD until my daughter had a problem with hers after just 20 days of use. She is an EMT and was on duty sitting in her ambulance. She has to have a phone on her while working. She used her phone several times and had it in her front pocket. She took the phone out of her pocket to call us and the screen was black and not functioning—a few minutes before it was working fine. She noticed some spider cracks in the LCD at the edge of the screen. She took the phone back to the store where it was purchased and the Verizon salesperson accused her of abusing/dropping it and said she would have to file an insurance claim which would cost $99. I was shocked. Our iPhones had heavy mobile use and were even dropped several times, including on cement, but never failed. I told our daughter we had no intention of filing an insurance claim for a defective product that should be covered under warranty. For all we know, it had damage before we even bought it from Verizon. But when she contacted Motorola, they said a screen failure due to a cracked screen was not covered but she could send it in to be evaluated. When we read the warranty, it does not say this. It says it doesn't cover damage caused by accidents, abuse, misuse, including improper usage or operation, abuse or neglect, or impact damage, such as dropping the phone. The phone had not been dropped, abused, or misused. There is not a scratch or any physical damage on the phone and the glass. The phone failed under normal use. The LCD screen under the glass fractured. Normal use should not cause this unless there was a manufacturer's defect in the phone. I.contacted my dad who works with digital and analog wireless technologies/hardware, and he told us to file a warranty claim. He said the phone has an accelerometer in it that detects G-force and impact and Motorola should provide us the data that shows the phone was impacted outside the tolerance thresholds for normal use. Well clearly Motorola and Verizon are just scamming customers and ripping them off. How convenient for Motorola to automatically tell a client all screen failures are due to customer damage. We should have stuck with iPhones and the AppleCare. Apple stands behind the quality of their products and would have never questioned replacing a phone for a defective LCD, i.e., no broken glass, just screen failure. You get a replacement on the spot. Oh but not Motorola—mail it in and then you are without a phone for how long??? We are going on 24 days now. Motorola got the phone and sent a picture of the phone screen (included) and said it was physically damaged—said it would cost $99 to fix—interesting how that is the same amount as the Verizon insurance deductible. Really--they are insulting my intelligence... I called them up and told them to provide me the accelerometer data—I wanted proof the phone was damaged by us and not defective. They still have the phone and have not responded to my request for over a week now. I told customer service that Motorola should be ready for a fight—we will file a report with the FTC and the BBB if they don't repair or replace the phone at no cost. I am very angry about this poor customer service. If we dropped the phone and cracked it up, well that is what insurance is for and that is why we bought the insurance. I would not expect Motorola to fix a phone for free if we broke it, but this is not the case and it is just outrageous. I am worried the same thing will soon happen to my RAZR HD which has overheated while it was charging. The phone is so thin that any expansion in the case is going to put pressure on the LCD. I am wondering how we are going to make it through a 2-year contract with Verizon when the Motorola phone can't even handle normal mobile use. I used my AT&T iPhone 3Gs for over 3 years before switching to Verizon and the RAZR HD and the iPhone still works well as a Smart device for email, photos and music. Clearly Apple has a superior product and also knows how to take care of customers. We called Motorola customer service again today since we aren't seeing any information online regarding the current status of our phone, and they couldn't even tell us what the status is. They have had the phone for over 2 weeks. If Motorola doesn't do what is right, they will lose us as customers. This is so frustrating.
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Feb 23, 2012
My phone will no longer connect to the internet using Verizon's network. I am unable to get 1X, 3G or 4G connection.
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Jul 2, 2012
So, when using most camera apps, the EXIF data (specifically Date Taken) is not filled in for any picture taken with this phone. Is there a way to enable this field? I have tried at least 4 different apps and was hoping the ICS upgrade would do it, but no love. What is up with this major failure?
With all the digital media in my life, I have automated a lot of processes to organize and make things consistent, so when I find something that makes the job harder, I really loathe it.
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Jul 12, 2012
For some reason, my phone just did a factory reset. I wasn't using it, just had it in my pocket with headset plugged in. Pulled out the headset from the jack and was going to make a call. When the screen turned on there was the Android icon with what looked like a green "electron cloud" type symbol animated in its open "belly". After a few minutes with that on the display, tried to shut the phone off, it wouldn't power down so I did the volume down and power button. When it came back, the phone was cleared asking me to select a language.
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Nov 13, 2011
Just picked up my RAZR. Only issue so far is the WiFi. The phone will connect to my home network but any attempt to use the browser gives a connection error. Same issue with any application that requires a data connection. My laptop connects with no issue and my Droid X connects with no problem.
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May 3, 2012
almost since day one, i have not really had the pleasure of enjoying what 4g signal is really like. i'm in chicago, and when ever i'm either downloading music or streaming video (netflix, Internet) or downloading anything that requires data, the phone completely loses the 4g connection and takes at times up to 5 minutes for the signal to come back. if i keep the phone on 3g only it does not happen, but that defeats the whole purpose of having a 4g device. the "data saver" in settings is off.
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Jan 18, 2012
Other than using Motocast can you transfer data from my palm to the razr where you can make changes,add data delete etc.? Is there an app for that>
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Jul 9, 2012
I suppose I never paid too much attention to this Data Usage app in settings and it's accuracy. My bill resets on the 9th of each month meaning i run from (BOD) 9th-8th (EOD) of each month. I have the app set to begin on the 9th of course, but it continues to display 8th-8th of each month. Is this just the way it is or am I missing something? Shouldn't the tally show date begin to date end? This configuration effectively adds one extra day to the count. It's a small inconvenience I suppose due to my unlimited plan and that I can wait an extra day to move the slider over by one day, but I'd like to keep a rough record so that I know approx data used just in case one day I have to tone it down to a shared data plan.
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Aug 13, 2012
My Maxx does not reconnect to 3 or 4G after using WIFI. When I toggle off wifi the 4G bars are white and I get a no connectivity message when trying to get e-mail. Then I restart the phone and all is good.
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Sep 25, 2012
I saw some questions on other sites asking if Droid RAZR M supported voice calls and data simultaniously on LTE. (iPhone 5 does not.) The answer is yes -- you can make a call while surfing the 'Net on LTE, or on Wi-Fi, for that matter.
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Jul 28, 2012
Since installing a new Netgear 7550 modem/router from AT&T, I have been having trouble with the WiFi on my Verizon Razr. I can connect to the network and browse just fine for a while, but eventually the WiFi indicator changes from blue to grey and no apps will load data. This includes not being able to load webpages. I also notice that once the icon goes grey, only the upward pointing triangle within the WiFi indicator comes on. Of course restarting the phone or rebooting the router restores the connection for a time, but eventually it drops again. Once the icon turns grey I get the following from the settings menu:
Status
Connected
Signal strength
Excellent
Link speed
72Mbps
Secruity
WPA/WPA2 PSK
IP address
192.168.1.xxx (the last three numbers never seem to change)
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Jan 9, 2012
I installed onavo a few days ago and have noticed this process called «Android OS + others« using like 50 mb of data in just 3 days.....so what is my phone doing that its using that kind of data?? Can anyone help me figure this out? Im pretty sure all my social apps and stuff arent set up to auto sync and if thsy were it would be listed under the apps name not android os...
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Apr 12, 2012
Not sure it's my imagination but sure seems to me I've been seeing a lot more data dropouts lately. Goes from (strong) 4G to nothing and eventually back again w/o interaction from me but takes a LONG time. 5 min. or more. And happening with more frequency.
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Dec 5, 2011
So I got my RAZR about a week ago and it's great with the exception of WIFI. I can get it connected to my WIFI networks both at home and at work, but once they're connected, there's no data at all. I have tried disabling cellular data both manually and with a Smart Action once it's connected to WIFI and that doesn't help. I know it's not the network settings, as it's happening on multiple networks. The network at work is open, the one at home is normally WPA2-PSK but I tried changing the router to an open network and that didn't change anything either. My wife got a RAZR too and her phone has EXACTLY the same problem. Any ideas? I would *really* prefer to use WIFI data at home and at work instead of eating up my 4G/3G plan.
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Jan 19, 2016
I recently dropped my Droid Turbo and after picking it up, saw that my screen no longer worked at all and it began restarting itself and playing the "Start up" sound effect over and over. I have important contacts and pictures on this phone and I'd really like to be able to save them. So far I can (sometimes) see it is attached to my computer, but I can retrieve any files because I can't turn on media sharing due to the broken screen and continuous restarting.
I have already gotten my replacement from the warranty I bought from Verizon but I'm unable to connect them to transfer anything. I have also already switched over the simcard and it seems nothing was saved on there either in relation to my contacts or pictures. (If that's even what a sim card is for?)
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Jan 17, 2012
I dont know if this has been reported but after searching the forums i didnt see anything this specific so i figured to ask. My apologies if it is there already.Having the issue that has basically kept me from using smart actions, i had smart actions setup to disable background data when the screen is off, not charging and no movement is detected. The problem is when i turn on back the screen and begin to use the device the 4g icon stays white the whole time, and the data connection does not kick in at all. I usually end up having to put the device to sleep or airplane mode or rebooting all together to restore the data connection
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Jun 26, 2012
When I owned my Droid X, I remember seeing a lot of people saying that after GB was installed, they recommended doing a factory reset.I never did this, and felt like the phone did fine, but of course got a little slower with age. love my Maxx and was wondering if anyone still recommends doing a FDR after installing ICS?It's nearly brand new, so doing a reset wouldn't be much of a hassle for me since I don't have much on the phone right now.
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Dec 15, 2012
I got a smart action set for battery savings where when it's not charging and screen is off the background data is off. But a couple days ago I had the smart action running and go to use my phone and a screen pops up saying my mobile data limit has been reached and data has been turned off. The thing is that I have unlimited data and I don't have a data limit set on the phone. It kept on doing it until I went into the data usage settings and changed the cycle to the day before and it fixed the problem.
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