I was putting in my micro sd card on my 3 week old razr when I noticed it broke the screen above the sd slot and now the whole screen is busted. A freakish issue but Verizon claims it is not covered under normal warranty until told by motorolo. Anyone else had or heard of this issue? I really wish it was covered under Motorola but don't know yet.
View 15 RepliesMy sweet daughter thought my phone needed to take a flight and threw is down some stairs on some nice hard tile. Needless to say, my screen broke and I have a new phone arriving today. But I had a few text that I had protected because they were important to me (one a picture of my baby and the second her first text she ever sent) and wondering if there is a way to access the phone through my computer and retrieve the text messages? I can open up the phone folders on my computer, but not sure if there is anything I can do from there.
View 9 Replies View RelatedI have a regular RAZR that had the screen self-destruct last Friday, I have no idea why, as it did not touch anything, just cracked...but that is beside the point. I got the insurance replacement phone on Monday, and realized that my SMS backup app decided to save the backed up texts on the phone's internal memory instead of the sd card, like you would expect it to, as you are backing things up in case something like this happens...I went to retrieve the file from the internal storage by connecting it to my computer and here is the weird thing that happens when i do that:
When I go into Computer on Windows 7, it shows the motocast removable drive, and two other ghosted removable drives, that would normally be the MOTO and sd card drives, but for some reason it says that they ccannot be opened because a disk needs to be inserted into the drives..I have no idea what I can do to get around this and access the internal storage.
Does any know of a way to 'relink' the market shortcut at the top of the app drawer? Since Google updated the Market to the 'Play Store' that link at the top no longer works.
View 15 Replies View RelatedFirst, the only one that I'm allowed to choose to map to the double click home key is Voice Commands. If that isn't annoying enough, I also can not figure out how to access Voice Search at all, and Google Now requires actually interacting with the device to launch (I'm going for a handsfree/bluetooth solution here).
Second, Voice Commands is missing functionality. It has a "goto" feature, but it never works. It says I have to set up the shortcuts in the settings. However when I go into settings there is nothing there for setting up the shortcuts. Sometimes if I hit it just right I can tap the GoTo button and it takes me to a list of functions and I am able to select it, and it works for a little while, but inevitably when I go back to use it again the GoTo function is once again dead. I know this because instead of opening navigation or maps or Google Now (as I had set up before) it constantly prompts me to call someone or cancel, or some other function that is NOT GoTo. At least if I could change the default behavior of what launches I could work around this frustration by using Google Now or even a 3rd party application, but my menu has predefined choices and none of them are Google Now or 3rd party.
Is there a way to replace a broken screen on the Moto Droid? Even with protection, it was dropped and shattered. I saw a link on how to disassemble the DroidX, but how can you get a new screen?
View 1 Replies View RelatedBrand new Car Dock and Razr. Installed and all good working no problems for first 2 days,then when I dock the RAZR it does not change to the car navigation screen or start to charge.Power light on the power cable. RAZR charges and transfers data via other cables.
View 15 Replies View RelatedI frequently hit adjacent keys while texting on my old Droid X. A larger screen and of course 4G and a faster processor were appealing as well. As the Razr HD models sport screens almost as large as the S3 I ran to see them on their first day out of the gates. What a disappointment! Holding my old Droid X up against them I saw that the usable screen sizes were identical. Namely 4.3" unless playing videos in which case the video filled up the Razr HD's 4.7" screen. I couldn't find anything else that would fill up the screen. Perhaps, photos might. But internet browsing, texting and whatever else I tried occupied a 4.3" inset within the 4.7" screen. So why have a 4.7" screen at all? The Galaxy S3 on the other hand fills up the entire 4.8" screen with not only video but everything else, including texting, messaging, web browsing, and everything else I tried. So what gives? Why did you even create a 4.7" screen if you aren't going to utilize it to its full potential?
View 6 Replies View RelatedOn Oct 20, we switched from AT&T to Verizon Wireless after being with AT&T for over 10 years. We had iPhones and had to get new phones when we switched. The Verizon salesperson convinced me and my adult daughter to get the RAZR HD that had just come out and he said it was better than the iPhone. My husband stayed with an iPhone because he is a commercial pilot and needed to use aviation apps that were not available on a DROID phone. Initially we were very impressed with the RAZR HD until my daughter had a problem with hers after just 20 days of use. She is an EMT and was on duty sitting in her ambulance. She has to have a phone on her while working. She used her phone several times and had it in her front pocket. She took the phone out of her pocket to call us and the screen was black and not functioning—a few minutes before it was working fine. She noticed some spider cracks in the LCD at the edge of the screen. She took the phone back to the store where it was purchased and the Verizon salesperson accused her of abusing/dropping it and said she would have to file an insurance claim which would cost $99. I was shocked. Our iPhones had heavy mobile use and were even dropped several times, including on cement, but never failed. I told our daughter we had no intention of filing an insurance claim for a defective product that should be covered under warranty. For all we know, it had damage before we even bought it from Verizon. But when she contacted Motorola, they said a screen failure due to a cracked screen was not covered but she could send it in to be evaluated. When we read the warranty, it does not say this. It says it doesn't cover damage caused by accidents, abuse, misuse, including improper usage or operation, abuse or neglect, or impact damage, such as dropping the phone. The phone had not been dropped, abused, or misused. There is not a scratch or any physical damage on the phone and the glass. The phone failed under normal use. The LCD screen under the glass fractured. Normal use should not cause this unless there was a manufacturer's defect in the phone. I.contacted my dad who works with digital and analog wireless technologies/hardware, and he told us to file a warranty claim. He said the phone has an accelerometer in it that detects G-force and impact and Motorola should provide us the data that shows the phone was impacted outside the tolerance thresholds for normal use. Well clearly Motorola and Verizon are just scamming customers and ripping them off. How convenient for Motorola to automatically tell a client all screen failures are due to customer damage. We should have stuck with iPhones and the AppleCare. Apple stands behind the quality of their products and would have never questioned replacing a phone for a defective LCD, i.e., no broken glass, just screen failure. You get a replacement on the spot. Oh but not Motorola—mail it in and then you are without a phone for how long??? We are going on 24 days now. Motorola got the phone and sent a picture of the phone screen (included) and said it was physically damaged—said it would cost $99 to fix—interesting how that is the same amount as the Verizon insurance deductible. Really--they are insulting my intelligence... I called them up and told them to provide me the accelerometer data—I wanted proof the phone was damaged by us and not defective. They still have the phone and have not responded to my request for over a week now. I told customer service that Motorola should be ready for a fight—we will file a report with the FTC and the BBB if they don't repair or replace the phone at no cost. I am very angry about this poor customer service. If we dropped the phone and cracked it up, well that is what insurance is for and that is why we bought the insurance. I would not expect Motorola to fix a phone for free if we broke it, but this is not the case and it is just outrageous. I am worried the same thing will soon happen to my RAZR HD which has overheated while it was charging. The phone is so thin that any expansion in the case is going to put pressure on the LCD. I am wondering how we are going to make it through a 2-year contract with Verizon when the Motorola phone can't even handle normal mobile use. I used my AT&T iPhone 3Gs for over 3 years before switching to Verizon and the RAZR HD and the iPhone still works well as a Smart device for email, photos and music. Clearly Apple has a superior product and also knows how to take care of customers. We called Motorola customer service again today since we aren't seeing any information online regarding the current status of our phone, and they couldn't even tell us what the status is. They have had the phone for over 2 weeks. If Motorola doesn't do what is right, they will lose us as customers. This is so frustrating.
View 7 Replies View RelatedHad to get a replacement phone (dropped it screen cracked) replaced the sim card from the first phone and the SD card everything came back including my downloaded apps but if you go into settings/storage/SD card it shows unavailable and in the ongoing at the top of the home screen it shows preparing SD card but it's been running forever it knows it is there and I've looked at it on my computer the files are there, any thoughts?
View 6 Replies View RelatedI bought 2 new 16 GB Kingston Micro SD HC class 10 cards for the wife's and my RAZR Ms.
View 6 Replies View Relatedwhere we can manually scan the SD card so ringtones etc. Would show up in ringtones and notification areas etc. Instead of having to reboot the phone everytime to scan the sd card I move or add a ringtone etc. Yes I've tried apps that are in the market and they don't work and still have to reboot to scan the SD card.
View 5 Replies View RelatedI recently dropped my Droid Turbo and after picking it up, saw that my screen no longer worked at all and it began restarting itself and playing the "Start up" sound effect over and over. I have important contacts and pictures on this phone and I'd really like to be able to save them. So far I can (sometimes) see it is attached to my computer, but I can retrieve any files because I can't turn on media sharing due to the broken screen and continuous restarting.
I have already gotten my replacement from the warranty I bought from Verizon but I'm unable to connect them to transfer anything. I have also already switched over the simcard and it seems nothing was saved on there either in relation to my contacts or pictures. (If that's even what a sim card is for?)
I have a Verizon Motorola Droid Razr. Does anyone know a good/best app for reading/scanning business cards?
View 8 Replies View RelatedI have just 'upgraded' from my trusty DroidX to a Droid Razr Maxx HD (what a mouthful).The new device has a nice screen but (apart from the backside) the overall finish / design is nowhere near as elegant as the DroidX. Sigh.My question is this: on my old trusty DroidX the external SD card that came with the device was already pre-configured as the default location for all app data (I'm not talking about the app executables), the camera storage (/DCIM etc), music and my own files (text, excel, pdf etc). On the new Razr Maxx HD there is an internal 'SD Card' (how can an SD Card be 'internal'?!?) and this is the default location for all data files.
After some snooping around I found that the internal 'card' is at /mnt/sdcard and the external card is at /mnt/external1. How does Verizon/Motorola expect a consumer find out this or work with this information?Of course, I can go into camera settings to re-point the camera to store photos on the (real) external SD card. But the screen capture utility (power and volume down) still writes to the internal area - as does the Download capability (ie from email) - and as do all other apps for their 'data' files (remember, I'm not talking about the apps executable files here).Is there a simple way (for us non-rooted phones) to set the true external SD Card as the default destination for all data files? The current set-up is sooo frustrating. I can't just whip the SD card out of the phone and know all my data is in this one place.
Is there a way to get the camera to write directly to the DCIM file in the SD card?
View 2 Replies View RelatedWhat is the proper procedure to upgrade my 16gig SD card with 32gig card? I know I need to copy the contents to the larger one so is it just a matter of copying it's contents for example to my pc then copy the contents with the same folder structure over to the new card and simply insert the new card?
View 6 Replies View RelatedI have a few apps on my phone that can't locate the sd card. The most important of these (to me) are apps that are designed to read or import csv files and create little databases from the data.
All of them look for files on the sd card automatically and report that none are present (of course, I know they are because I put them there). One of them offers the option of searching for the files manually. When I do, instead of displaying the contents of my sd card, it displays the contents of my internal storage. I suspect that's where the apps that search automatically are looking as well.
I tried dismounting/remounting the sd card. Didn't work.
Yesterday I spoke to a second tier Motorola support agent. He tried various things by taking charge of my phone remotely, then did a factory reset. No joy. He said that in his opinion, the apps (all four of them) are at fault.
One of those apps worked perfectly under Gingerbread. I downloaded the other three when it stopped working after the ICS upgrade.
I had a similar problem with an mp3 player when it tried to automatically find the mp3 folder on my sd card. Did the same thing: examined the internal storage instead, even though I chose the option to search the external card. Fortunately, that app also had an option to search manually, and that function saw the sd card.
These data apps are very important to me. One developer said he's working on an Ice Cream Sandwich upgrade. The other developers haven't replied, though their sites claim that their products are compatible with Android 4.
Is this an operating system problem? A device problem? Is there a way to "tell" apps the path to your sd card? The names of the apps: Panacea Database, Sailforms, Memento, Collector.
If anyone else using a Razr Maxx running Ice Cream has found an app that can successfully import a csv file or read an mdb file (Microsoft Access) on the sd card
My wife replaced her Droid 2 with a Droid Razr M last week. When I activated the phone for her I discovered there is no toggle option to move any Apps from internal storage to the SD Card. This is usually found by going to Settings-Manage Apps-Download-App Info as a toggle "Move to SD Card/Move to Internal Storage". I went to Motorola's chat and exhausted their knowledge base and was then directed to a phone support number. After talking with a level 1 and level 2 help persons, they synched into my wife's phone and then compared a Razr M on their end. They finally admitted that the move option does not appear in the Razr M version of ICS. This is a critical omission considering the limited size of the Razr M internal storage.I was told by the level 2 that there might be Apps available to fix the problem. I tried App2SD but found it directed me back to the missing toggle.Is this true of all Razr M phones or is it a bug in the software of only a few? In either case, is there a service patch available to correct it?
View 13 Replies View RelatedMy SD card becomes unmounted constantly. I am guessing that the cover that holds it in place is not working properly. Does anyone else have this problem and does anyone know how to fix it?
View 5 Replies View RelatedI often download large PowerPoint presentations or other office files from gmail and stock email app. By default they go to the download folder at /mnt/sdcard which is in fact not the sd card but internal memory. I would like these files to automatically download to the download folder on my sd card /mnt/external1/downloads. Is there some setting that would allow this?
View 2 Replies View RelatedI can save my pictures to the SD card but cannot see them in the gallery. How do I get them back from the SD card to the gallery?
View 5 Replies View RelatedHow do I set my phone to use use my external SD card, 32 gig, for as much as possible so that I can try to use only what is mandatory on my internal storage? I have my camera set to use my external SD card I'm not sure how to set apps, downloads, music etc to use external. I'm assuming there is a recommendation that those of you who know more about using this phone than I that I should use?
View 2 Replies View RelatedI can see the mp3 and flac files when I connect my RAZR to my laptop, but the device itself can't see/play the music. Not sure what is going on here. why I can't access the music on my SD card that was fine on my Droid4? Seems odd that my music folder is empty (when I browse to it using files/astro.)
View 8 Replies View RelatedI have a 32gb class 4 ScanDisk MicroSD card for my Droid Razr M. Everything was fine until sometime yesterday (I think).I noticed this morning that my morning wake-up alarm was not what I had set it to, but was a generic sound. I checked the settings and all my "custom" ringtones were missing. I then went to the files app & saw that the SD card read "0.00 GB available." Clicked on it and it says "SD card not found. Please check that SD card is properly inserted and mounted." Funny, seeing as I haven't removed the card since I got the phone & it was working just fine up to this point. I've tried using a card reader to plug into my desktop & the computer doesn't even recognize that there is a card in the reader. I'd hate to do it but it looks like I might need to reformat the card thereby losing all of my pictures & music. The problem is that neither my phone nor my computer see the card.
View 1 Replies View RelatedI would like to put a 64GB SD Card in the external SD Slot.The spec's say it only supports only 32GB.
View 1 Replies View Relatedhow do you save pictures from a text to the SD card. Text pictures only save to internal mem
View 4 Replies View RelatedAfter my Razr downloaded and installed the 2.3.6 update, my sd card quit working or should I say isn't recognized. Frustrating as I had EVERYTHING stored on my sd card. I called Verizon an the tech told me, "your sd card just went bad, they do that from time to time". We all know how long the Razr has been out, and that seems like such a short lifespan for a sd card, plus it is strange that it quit after the update.
View 12 Replies View Relatedhow can I save a picture i receive by text to the sd card?
View 3 Replies View RelatedOn my brand new Razr (24hrs old!) - I have noticed that when the phone boots and the SD card is mounted, there is an Audible sound "DROID" - and its annoying. (Now, I am not talking about the mechanical sound/video that fires up when the phone boots). In Sound Settings I find a section called "SD Card Notifications". You can turn that off or on and here is the odd part. If I turn it On, it will use whatever I have the "Notification Ringtone" set at. That makes sense. If I turn if Off, it will use my "Phone Ring Tone"! - A long MP3... This does not make sense. In other words, I cannot silence it and I would like to. The phone does have a "Silent" ring tone (internally) but it is not one of the available "Notification Ringtones" I can use.
View 5 Replies View RelatedI just bought my wife the Razr Maxx HD phone. She had an HTC Thunderbolt with a 32gb microSD card containing music and photos. So, when we got her new phone, I put that microSD card into it. The phone found the music instantly, but it did not find any of the photos on the microSD card. I was able to find the photos on the card through the file explorer app on the phone located in a DCIM folder, but I cannot figure out how to get the phone to "see" and upload them to the phone's library.
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