Motorola Droid Turbo :: Broken Screen And Repeated Restart - How To Retrieve Pics And Contacts
Jan 19, 2016
I recently dropped my Droid Turbo and after picking it up, saw that my screen no longer worked at all and it began restarting itself and playing the "Start up" sound effect over and over. I have important contacts and pictures on this phone and I'd really like to be able to save them. So far I can (sometimes) see it is attached to my computer, but I can retrieve any files because I can't turn on media sharing due to the broken screen and continuous restarting.
I have already gotten my replacement from the warranty I bought from Verizon but I'm unable to connect them to transfer anything. I have also already switched over the simcard and it seems nothing was saved on there either in relation to my contacts or pictures. (If that's even what a sim card is for?)
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May 8, 2015
I push the phone icon & it tells me .camera error please restart camera
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Jan 2, 2015
When uploading my pics for my contacts, (doesn't matter if they're taken from FB or taken with camera), they upload blurry/compressed.
I spent 4.5/hours with customer service agents from Verizon to Motorola. They concluded I needed to exchange my brand new phone after a factory reset and several "cache and data clearings" did not work.
The new phone is doing the exact same thing. I thought I could just deal with the contacts being blurred, until I tried to upload a profile pic onto Skype & I couldn't make it out.
Factory reset does not work for this. Nor does clearing the cache/data.
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Jun 1, 2015
My phone was run over by a car. i brought it to a cell phone repair shop to try and extract the photos from the vacation we where on. i buy a new screen get it installed, my motherboard has crashed and phone wont turn on. I am wondering how i can get the photos off. Its a droid turbo once it fails to start up the screen remains off but it vibrated every 30sec.
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Jun 28, 2015
How do I delete the "no name" contacts all at once. I have hundreds. I don't want to do it individually.
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Oct 6, 2015
I am able to sync the car and Droid Turbo but not all contacts transfer
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Dec 1, 2015
I shattered the screen on my Nexus 6 the other day and the screen is totally black, just a few bleeps of light if I connect/disconnect to computer, that's it. The problem is, when I connect to my computer via USB, the Nexus 6 shows up in my drives, but there's no files showing at all so I can't download all the pics/videos off of it, it only charges. I assume this is because it's not in MTP mode? But I can't switch it on since I can't even see the screen. The phone itself works apart from the screen being dead, rings for calls, texts, charges and even bluetooth connects to my car when I start it up. I just can't view the files on my computer to download them .
how to get all these pics/videos off of this thing? I have my daughters last 6 months of her life on this phone, including her recent birthday part etc...etc.. and I really need to get all that downloaded somehow before I even think of sending it in for a replacement. One thing that came to mind is mirroring it to another device which I read online, possibly with Chromecast or via another type of cable but I'm not sure if I could actually operate the phone in order to put it into MTP mode that way though.
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Jan 18, 2016
In my contact list i have over 100 of the same contact. When i go to click on it I keep getting "contact it dose not exist" ..
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Jan 28, 2015
So im back on the Android Band Wagon(should have never left) was on Windows 8.1 phone. question is all my contacts were on the windows phone i think on outlook cloud. Is there a way to sync Google contacts with Outlook contacts and have facebook pictures also all combined into the phone app or main contacts screen, seems some of my contacts are missing or im doing somithing wrong.
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Jul 7, 2015
Have over 24,000 contacts that keep duplicating. Google not merging & claim merging is completed which it isn't. Need an app to merge duplications without losing any information such as different phone numbers, different addresses, important dates, notes all contained within each contact. Contacts showing lots of (No Name) and Unknown within contacts list.
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Dec 30, 2015
I can add/edit a birthday on a contact selecting only the month and day. **This is our preferred method**
My husband's Droid Turbo: For some reason, he is forced to enter a year and that messes with the Birthdays Calendar on his google account. Birthdays entered on his contacts do not display ever year on his calendar.
Question: How do we remove the year requirement and get his screen to look like mine?
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Sep 1, 2015
i had a galaxy 3 before and had all my business contacts in groups....by the towns they are located in...but I can't find any way to make groups or import my groups from the Galaxy to the turbo.
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Jul 23, 2010
Is there a way to replace a broken screen on the Moto Droid? Even with protection, it was dropped and shattered. I saw a link on how to disassemble the DroidX, but how can you get a new screen?
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Dec 3, 2011
I was putting in my micro sd card on my 3 week old razr when I noticed it broke the screen above the sd slot and now the whole screen is busted. A freakish issue but Verizon claims it is not covered under normal warranty until told by motorolo. Anyone else had or heard of this issue? I really wish it was covered under Motorola but don't know yet.
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Jul 5, 2015
I dropped my phone today. It smashed the screen and it slowly became black. I can see a tiny bit at the top and it appears to be receiving messages and notifications but the screen is ruined.Before I hand it in for repair I want to remove all pics from it. How can I do this? I do not have a pinlock on the phone.
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May 4, 2015
When I try to block contacts on my Motorola droid turbo I cannot find anything of the sort. On previous android phones the ability has been in settings with easy to find access. But now I am unable to prevent calls and texts from reaching me.
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Feb 10, 2015
When making a phone call on the droid turbo, if you are calling a number not in your contacts, it always prompts you to "add to contacts". is there a way not have that prompt you?
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Jan 27, 2015
Typically I would go to Settings > Accounts > Facebook and then choose sync with existing contacts but in the facebook account settings there are sync options, just says sync now if I choose the menu button. I'm trying to get the Facebook pictures to sync with my contacts.
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Aug 24, 2015
Galaxy s5 has broken screen, unable to connect to iMac as it does not appear in finder...
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Mar 21, 2015
When I turn my Samsung Galaxy S5 Verizon phone on there is blackness all over the lock screen, where the numbers are is completely blacked out. There is no way for me to enter my password. I want to connect it to my windows PC via USB cable to backup contacts/text messages/emails/documents I've created/photographs. My verizon cloud is full so there are some things on the phone that I need to backup. It seems like every software I have tried needs you to enter the phone password first and enable USB debugging mode. I cannot do this because the screen is so blacked out I cannot see any of the numbers, the OK button, or the delete button.
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Mar 27, 2012
My sweet daughter thought my phone needed to take a flight and threw is down some stairs on some nice hard tile. Needless to say, my screen broke and I have a new phone arriving today. But I had a few text that I had protected because they were important to me (one a picture of my baby and the second her first text she ever sent) and wondering if there is a way to access the phone through my computer and retrieve the text messages? I can open up the phone folders on my computer, but not sure if there is anything I can do from there.
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Jul 10, 2012
I have a regular RAZR that had the screen self-destruct last Friday, I have no idea why, as it did not touch anything, just cracked...but that is beside the point. I got the insurance replacement phone on Monday, and realized that my SMS backup app decided to save the backed up texts on the phone's internal memory instead of the sd card, like you would expect it to, as you are backing things up in case something like this happens...I went to retrieve the file from the internal storage by connecting it to my computer and here is the weird thing that happens when i do that:
When I go into Computer on Windows 7, it shows the motocast removable drive, and two other ghosted removable drives, that would normally be the MOTO and sd card drives, but for some reason it says that they ccannot be opened because a disk needs to be inserted into the drives..I have no idea what I can do to get around this and access the internal storage.
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Apr 6, 2015
Why am I getting this error on my phone each time I receive a call? I even have to click OK to acknowledge the error in order to answer the call.Wiping partition cache didn't work.
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Jul 8, 2015
Since updating to Lollipop. my Exchange contacts are not syncing in my phone's stored contacts or with any apps outside of the stock email app. I have the "Sync contacts" box checked in the email app settings.
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Jul 17, 2015
Dropped phone 3 stories out of a window and LCD and screen broken and wont turn on so cannot retrieve data, pictures or videos it wont sync to computer and I don't know the username or password of the Gmail that is connected to the phone.
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Dec 25, 2014
I ended up breaking the LCD screen on my S5 a few days ago and now that a replacement is on its way, I would like to retrieve the pictures off of the internal memory. However, when I plug my device into the computer (still turns on and works, just no display) it says no files are on the phone. I'm used to this because I've always had to unlock the phone itself in order to get into the memory on a computer. I can't enter the code since the screen is broken and not taking input as far as I can tell. So. Am I just out of luck here? Or is there another way to access this photos? Which if not it is no big deal since there weren't any IMPORTANT images on there.
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Jul 12, 2015
"Okay Google" not working from locked screen or timed out dark screen. I noticed this befoer the update that it stopped and didn't work after update either.Under Language and Input >Voice Input>Enhanced Google Service>OK Google detection>... I have all 3 options on - 'from google app', 'from any screen', 'Personal results'
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Jul 8, 2015
it is not a part of "Moto Display", it is actually the screen after it where you have to press the power button.
see attached pic
how do i get rid of these "notifications"? (text messages, e-mails, etc..)
they just suddenly appeared after the 5.1 update.
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Jan 16, 2015
Yes the auto rotate box is checked and I tried rebooting the phone and it simply won't work this is really pissing me off
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Jul 22, 2015
After updating to Lollipop my screen keeps getting brighter by itself. One minute the screen is at the brightest setting, then all of a sudden it gets even brighter. This happens whether or not it's plugged in. Phone seems to get a little hot but that's usually normal for phones these days.
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Mar 10, 2015
So since this phone does not have an LED light, the only way to know when you have a message is via Moto Display, right? Well, now the display comes in anytime there is any vibration, its diving me nuts. The MotoDisplay has no options other than on/off? I really just want the screen to turn on when I either have a new message or when I wave my hand over it, NOT when it senses vibrations. If the phone is on my couch, the display comes on all the time. Even when its on my desk, it can sense when i drop a folder or book on it and the screen turns on. Are there really no ways to turn off the vibration sensors?????
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