Motorola Droid Razr :: Broken Screen Text Retrieval?
Mar 27, 2012
My sweet daughter thought my phone needed to take a flight and threw is down some stairs on some nice hard tile. Needless to say, my screen broke and I have a new phone arriving today. But I had a few text that I had protected because they were important to me (one a picture of my baby and the second her first text she ever sent) and wondering if there is a way to access the phone through my computer and retrieve the text messages? I can open up the phone folders on my computer, but not sure if there is anything I can do from there.
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Jul 10, 2012
I have a regular RAZR that had the screen self-destruct last Friday, I have no idea why, as it did not touch anything, just cracked...but that is beside the point. I got the insurance replacement phone on Monday, and realized that my SMS backup app decided to save the backed up texts on the phone's internal memory instead of the sd card, like you would expect it to, as you are backing things up in case something like this happens...I went to retrieve the file from the internal storage by connecting it to my computer and here is the weird thing that happens when i do that:
When I go into Computer on Windows 7, it shows the motocast removable drive, and two other ghosted removable drives, that would normally be the MOTO and sd card drives, but for some reason it says that they ccannot be opened because a disk needs to be inserted into the drives..I have no idea what I can do to get around this and access the internal storage.
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Dec 3, 2011
I was putting in my micro sd card on my 3 week old razr when I noticed it broke the screen above the sd slot and now the whole screen is busted. A freakish issue but Verizon claims it is not covered under normal warranty until told by motorolo. Anyone else had or heard of this issue? I really wish it was covered under Motorola but don't know yet.
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Jun 3, 2012
My Bold 9900 has finally died after having a smashed screen for a few months.
Can I retrieve the contents of the phone (contacts, text messages etc)?
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Dec 12, 2012
I recently upgraded to the Razr MAXX HD from a HTC Droid Incredible. On the HTC Dinc, when reading an article or something on the phone, if you pinched to zoom making the text larger, it would automatically reformat to fit the width of the phone, so you didn't have to scroll right/left to read the entire line. The MAXX HD doesn't seem to do this. If I pinch and zoom in on text, it just makes the text bigger but doesn't reformat it to fit the width of the phone, so I have to scroll left/right to read the entire line.
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Jul 13, 2012
We have two razr's both have all the same apps. We use chompsms as our texting app. On one phone it shows on the lock screen (Pic below) on the other it does not. BOTH have the stock app unchecked for default app, neither have disabled the stock app because it causes MMS problems. how one of us has it on our home lock screen and the other can't get it to do that? We didn't go to any settings to do it. BOTH of us had to do a master reset on our phones since the ICS update.
I've compared our settings and they seem to match it's really weird.
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Jul 3, 2012
Any way to assign the unlock screen text shortcut in ICS to something other than the stock sms app? I prefer GoSMS and would like to assign the unlock shortcut to that if possible. I've tried around in the system settings and wasn't able to find anything there.
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Mar 6, 2012
Does any know of a way to 'relink' the market shortcut at the top of the app drawer? Since Google updated the Market to the 'Play Store' that link at the top no longer works.
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Feb 3, 2013
First, the only one that I'm allowed to choose to map to the double click home key is Voice Commands. If that isn't annoying enough, I also can not figure out how to access Voice Search at all, and Google Now requires actually interacting with the device to launch (I'm going for a handsfree/bluetooth solution here).
Second, Voice Commands is missing functionality. It has a "goto" feature, but it never works. It says I have to set up the shortcuts in the settings. However when I go into settings there is nothing there for setting up the shortcuts. Sometimes if I hit it just right I can tap the GoTo button and it takes me to a list of functions and I am able to select it, and it works for a little while, but inevitably when I go back to use it again the GoTo function is once again dead. I know this because instead of opening navigation or maps or Google Now (as I had set up before) it constantly prompts me to call someone or cancel, or some other function that is NOT GoTo. At least if I could change the default behavior of what launches I could work around this frustration by using Google Now or even a 3rd party application, but my menu has predefined choices and none of them are Google Now or 3rd party.
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Jun 12, 2012
Droid Razr 16, google speech app - when using speech app to dictate text mesage, and more than one sent to same person in short period of time (5-10 minutes), the first text message is resent rather than the second text message which has been dictated and appears in the confirmation/edit window. Verizon Wireless tech support was stumped, and no help in the online motorola tech support either.
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Jul 23, 2010
Is there a way to replace a broken screen on the Moto Droid? Even with protection, it was dropped and shattered. I saw a link on how to disassemble the DroidX, but how can you get a new screen?
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Nov 17, 2011
Brand new Car Dock and Razr. Installed and all good working no problems for first 2 days,then when I dock the RAZR it does not change to the car navigation screen or start to charge.Power light on the power cable. RAZR charges and transfers data via other cables.
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Oct 18, 2012
I frequently hit adjacent keys while texting on my old Droid X. A larger screen and of course 4G and a faster processor were appealing as well. As the Razr HD models sport screens almost as large as the S3 I ran to see them on their first day out of the gates. What a disappointment! Holding my old Droid X up against them I saw that the usable screen sizes were identical. Namely 4.3" unless playing videos in which case the video filled up the Razr HD's 4.7" screen. I couldn't find anything else that would fill up the screen. Perhaps, photos might. But internet browsing, texting and whatever else I tried occupied a 4.3" inset within the 4.7" screen. So why have a 4.7" screen at all? The Galaxy S3 on the other hand fills up the entire 4.8" screen with not only video but everything else, including texting, messaging, web browsing, and everything else I tried. So what gives? Why did you even create a 4.7" screen if you aren't going to utilize it to its full potential?
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Dec 4, 2012
On Oct 20, we switched from AT&T to Verizon Wireless after being with AT&T for over 10 years. We had iPhones and had to get new phones when we switched. The Verizon salesperson convinced me and my adult daughter to get the RAZR HD that had just come out and he said it was better than the iPhone. My husband stayed with an iPhone because he is a commercial pilot and needed to use aviation apps that were not available on a DROID phone. Initially we were very impressed with the RAZR HD until my daughter had a problem with hers after just 20 days of use. She is an EMT and was on duty sitting in her ambulance. She has to have a phone on her while working. She used her phone several times and had it in her front pocket. She took the phone out of her pocket to call us and the screen was black and not functioning—a few minutes before it was working fine. She noticed some spider cracks in the LCD at the edge of the screen. She took the phone back to the store where it was purchased and the Verizon salesperson accused her of abusing/dropping it and said she would have to file an insurance claim which would cost $99. I was shocked. Our iPhones had heavy mobile use and were even dropped several times, including on cement, but never failed. I told our daughter we had no intention of filing an insurance claim for a defective product that should be covered under warranty. For all we know, it had damage before we even bought it from Verizon. But when she contacted Motorola, they said a screen failure due to a cracked screen was not covered but she could send it in to be evaluated. When we read the warranty, it does not say this. It says it doesn't cover damage caused by accidents, abuse, misuse, including improper usage or operation, abuse or neglect, or impact damage, such as dropping the phone. The phone had not been dropped, abused, or misused. There is not a scratch or any physical damage on the phone and the glass. The phone failed under normal use. The LCD screen under the glass fractured. Normal use should not cause this unless there was a manufacturer's defect in the phone. I.contacted my dad who works with digital and analog wireless technologies/hardware, and he told us to file a warranty claim. He said the phone has an accelerometer in it that detects G-force and impact and Motorola should provide us the data that shows the phone was impacted outside the tolerance thresholds for normal use. Well clearly Motorola and Verizon are just scamming customers and ripping them off. How convenient for Motorola to automatically tell a client all screen failures are due to customer damage. We should have stuck with iPhones and the AppleCare. Apple stands behind the quality of their products and would have never questioned replacing a phone for a defective LCD, i.e., no broken glass, just screen failure. You get a replacement on the spot. Oh but not Motorola—mail it in and then you are without a phone for how long??? We are going on 24 days now. Motorola got the phone and sent a picture of the phone screen (included) and said it was physically damaged—said it would cost $99 to fix—interesting how that is the same amount as the Verizon insurance deductible. Really--they are insulting my intelligence... I called them up and told them to provide me the accelerometer data—I wanted proof the phone was damaged by us and not defective. They still have the phone and have not responded to my request for over a week now. I told customer service that Motorola should be ready for a fight—we will file a report with the FTC and the BBB if they don't repair or replace the phone at no cost. I am very angry about this poor customer service. If we dropped the phone and cracked it up, well that is what insurance is for and that is why we bought the insurance. I would not expect Motorola to fix a phone for free if we broke it, but this is not the case and it is just outrageous. I am worried the same thing will soon happen to my RAZR HD which has overheated while it was charging. The phone is so thin that any expansion in the case is going to put pressure on the LCD. I am wondering how we are going to make it through a 2-year contract with Verizon when the Motorola phone can't even handle normal mobile use. I used my AT&T iPhone 3Gs for over 3 years before switching to Verizon and the RAZR HD and the iPhone still works well as a Smart device for email, photos and music. Clearly Apple has a superior product and also knows how to take care of customers. We called Motorola customer service again today since we aren't seeing any information online regarding the current status of our phone, and they couldn't even tell us what the status is. They have had the phone for over 2 weeks. If Motorola doesn't do what is right, they will lose us as customers. This is so frustrating.
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Jan 19, 2016
I recently dropped my Droid Turbo and after picking it up, saw that my screen no longer worked at all and it began restarting itself and playing the "Start up" sound effect over and over. I have important contacts and pictures on this phone and I'd really like to be able to save them. So far I can (sometimes) see it is attached to my computer, but I can retrieve any files because I can't turn on media sharing due to the broken screen and continuous restarting.
I have already gotten my replacement from the warranty I bought from Verizon but I'm unable to connect them to transfer anything. I have also already switched over the simcard and it seems nothing was saved on there either in relation to my contacts or pictures. (If that's even what a sim card is for?)
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Jan 5, 2013
Is there any way to text to my Groups? I used this religiosly with my DroidX, but can't for the life of me see how to do it with my new Razr Maxx HD
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Sep 21, 2012
What happened to 'Motorola Text' storage
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Jan 30, 2012
I just got a Razr MAXX on Saturday. I was using a Mot Droid. I would like to transfer my text messages from the Droid to the MAXX.
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Nov 17, 2012
I am using Droid Razr ICS for some reason today none of my text messages will delete. I am using the Razrs text messaging app when I try to delete I get all the correct prompts to delete any message. When I select the last prompt to delete, you go back to the message list. The actual message appears to be deleted but you still see all the people or group you sent to or received from, which makes no sense to me. I have tried deleting and rebooting the device no change.
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Dec 6, 2012
I am having trouble trying to send a group text.
Text icon not available when looking at groups under people. Groups are not available in text messaging when searching contacts.
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Nov 16, 2012
After upgrade to Jelly Bean I think:
Cannot send photos in text messages any more.
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Jul 27, 2012
A .jpg picture was sent in a text message. I cannot figure out how to save the photo. There is no menu command that lets you save it. And I can't find the photo anywhere in my files on the phone. I connected the phone to my computer, and I still can't find the photo anywhere.
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Feb 24, 2012
I was just wondering how can I get the Voice to text Mic on the keyboard to input words or type with out touching the screen, so far I can only use the feature via pressing the search Icon on the bottom right of the phone.
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Nov 18, 2012
My wife's new Razr M on JB has a 1 on her text icon. All messages read, none pending. My Bionic on ICS does not have that
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May 28, 2012
I have the Razr Maxx thru Verizon.I have a husband and wife setup as separate contacts but same last names.If I use voice and say "Linda" it brings up her contact. If I select it so her name shows it the contact field then send a text message, it ends up under her husbands conversation. It appears to have been sent to her husband.But I don't get replies.
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Dec 11, 2012
The day I purchased this phone it registered 6 Text Messages. I checked them and there were no text messages to be viewed. Then for some unknown reason the number would dissapear. Then again reapear, and disapear, and reapear, I think you get the picture. Needless to say this is becoming frustrating. It has been two months and I just can't seem to get this number to be accurate.
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Dec 1, 2012
What is the size limitation for these attachments? I recorded a 23 second clip in MMS mode which totaled 368KB. It won't go. I had one rep. tell me the limit was 15 seconds regardless of size. I thought I had read on VZ site it was 500K but may have dreamed that.
Or is it neither size or length but something else? And finally is it the same for GMail?
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Feb 15, 2012
Why is there no way to look at your phone and tell how many text messages you have with out having to go into you text message? I had a samsung charge that had this feature and it was great option. When you are getting emails all day and calendar appointments notification showing up. It is easy to miss text messages notification.
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Jul 31, 2012
When connecting a Droid Razr Maxx to our Mercedes via bluetooth, we get a text message import error every time whether or not we have any text messages on the phone. Any ideas? The dealer worked on this today and found that all the other phones which were owned by employees worked without this message.
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Jul 20, 2012
I have a Droid Razr XT912. All of a sudden, I'm not receiving any text messages!! Messaging worked fine when I first got the phone (a few weeks ago), then a couple of days ago, there was a huge delay in getting texts (of a few hours to an entire day), and now, no text messages whatsoever (I know for sure that three separate people have texted me a few times and I've gotten nothing!). I dont' think it's a service issue, as I move around quite a lot and the messages haven't ever arrived (plus, I called my provider and they said everything was fine on their end, but I suppose that's what they always say).
Not sure what the problem is. I haven't made any big changes to the phone since when I received text messages without any problem. Calls/e-mails/updates/apps/etc.still working fine, but curiously, my weather widget stopped updating about a week ago, and still refuses to work, even though my coverage is allegedly fine.Ideas? I'm desperate as most of my communication is done through text.or what it's worth, I live in China and my service provider is China Telecom. The phone has been unlocked and rooted
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Feb 27, 2012
how do you save pictures from a text to the SD card. Text pictures only save to internal mem
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