BB Storm :: Access Data From Device With Broken Screen
Apr 18, 2011
My Storm fell and the screen cracked and now it only displays a black screen. I am able to get it recognized with the Blackberry Destop Software but in order to fully access the device I need to unlock it, which I can't because the screen is broken. What can I do in order to access the documents that are NOTin the media card?
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Sep 6, 2012
I have xperia z2 with broken screen but still and functions well when connected to pc .... I really need a way to get my contacts out of the phone how is it possible?? or in what folder would i find the contacts saved ....
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Oct 26, 2015
So my z3's screen broke (again), and I need to get all my information off there, most importantly contacts and text messages. I plug in a usb cable to my pc. The phone comes up in my computer. I open it. There's nothing there. Just the message "this folder is empty."
I have hidden files set as visible, I've tried 3 different usb cords, and reset both devices several times. WHAT DO I DO?
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Mar 10, 2011
Been a Blackberry user since March last year, although I seem to have struck lucky with the particular blackberry I've got - my Storm2 9520 has been a catalogue of problems since the start.Anyway, last night I dropped the phone in my room, and the screen broke. Now, all that can be seen is a bizarre, inky pattern onscreen, obscuring everything bar the very bottom of the view. However, the glass screen itself is undamaged. Whenever I've looked on the internet for fixes, nearly all of them seem to deal with cracked glass screens, but my screen is undamaged - the display and what's showing up onscreen is the problem. Now, I'm not very tech-savvy, so here's my questions for you all:
1) what is the nature of this problem, i.e.. what is actually broken?
2) does my Vodafone warranty likely cover this? I've already sent the phone off once to be fixed, when the screen was not working properly and wouldn't respond properly to my button presses.
3) If no to 2), how easy would it be to affect a fix myself? Would it simply be a case of buying a new screen part and fitting it?
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Aug 8, 2011
I dropped my Nokia X6 and the screen cracked. It still displays everything OK but accepts no input. I don't want to shell out money to have it fixed (+-$100) because I'm almost due for a phone upgrade on my contract.I tried using the data cable but when I connect it to the phone I can't choose data transfer or ovi suite etc. since the screen input is broken.Is there any way to access the (internal) memory of the phone? I basically just need the photos and contacts.
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Dec 1, 2015
I shattered the screen on my Nexus 6 the other day and the screen is totally black, just a few bleeps of light if I connect/disconnect to computer, that's it. The problem is, when I connect to my computer via USB, the Nexus 6 shows up in my drives, but there's no files showing at all so I can't download all the pics/videos off of it, it only charges. I assume this is because it's not in MTP mode? But I can't switch it on since I can't even see the screen. The phone itself works apart from the screen being dead, rings for calls, texts, charges and even bluetooth connects to my car when I start it up. I just can't view the files on my computer to download them .
how to get all these pics/videos off of this thing? I have my daughters last 6 months of her life on this phone, including her recent birthday part etc...etc.. and I really need to get all that downloaded somehow before I even think of sending it in for a replacement. One thing that came to mind is mirroring it to another device which I read online, possibly with Chromecast or via another type of cable but I'm not sure if I could actually operate the phone in order to put it into MTP mode that way though.
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Jan 18, 2012
I just bought an unlock Verizon Blackberry storm 9550. I I tried to activate a data plan with Digicel Trinidad and i am getting a message stating that "Can not activate selected plan your device is incompatable with the service".
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Sep 10, 2015
Phone turns on with no screen charger light comes on,really want to get the data off the hand set before sending it to be fixed...
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Sep 11, 2015
My screen is totally broken. Display and Touch are both failed. I want to back up my data , but the USB Debugging is not opened. The phone is rooted already. How to backup my data?
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Mar 21, 2015
When I turn my Samsung Galaxy S5 Verizon phone on there is blackness all over the lock screen, where the numbers are is completely blacked out. There is no way for me to enter my password. I want to connect it to my windows PC via USB cable to backup contacts/text messages/emails/documents I've created/photographs. My verizon cloud is full so there are some things on the phone that I need to backup. It seems like every software I have tried needs you to enter the phone password first and enable USB debugging mode. I cannot do this because the screen is so blacked out I cannot see any of the numbers, the OK button, or the delete button.
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Jul 10, 2012
I have a regular RAZR that had the screen self-destruct last Friday, I have no idea why, as it did not touch anything, just cracked...but that is beside the point. I got the insurance replacement phone on Monday, and realized that my SMS backup app decided to save the backed up texts on the phone's internal memory instead of the sd card, like you would expect it to, as you are backing things up in case something like this happens...I went to retrieve the file from the internal storage by connecting it to my computer and here is the weird thing that happens when i do that:
When I go into Computer on Windows 7, it shows the motocast removable drive, and two other ghosted removable drives, that would normally be the MOTO and sd card drives, but for some reason it says that they ccannot be opened because a disk needs to be inserted into the drives..I have no idea what I can do to get around this and access the internal storage.
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Apr 12, 2011
I am desperate for some kind of help or advice, my bb storm 2 9550 screen is not responding, i can't get to access any of my applications on the phone. the only thing that works is the power on n off button, i tried taking the battery out n even reloading the phone but nothing works. i am missin all my calls, can;t get to read my messages or mails and this is driving me nuts. i live in the caribbean, the phone was bought in the u.s, my carrier presently is GT&T but in the u.s it works with Verizon wireless.
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Jun 15, 2012
So my blackberry internal screen broke 3 unfortunate days ago because I sat on it when it was in my back pocket. Now it's almost exam time and I have lots of notes on it in The memos. Is it possible to get these memos?I connected it to my computer to move The data from my phone to my laptop, but it had a password and as people with passwords know, you need to enter it twice to connect. I just remembered that I used to backup my data with blackberry protect so there's still hope for me yet!
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Dec 4, 2011
I'm in Ontario Canada. I'm wondering why I can't access the web page where my webmail is located.The screen says, "Data connectivity problem. A secure connection could not be established".Does this mean I will not be able to access my persona.ca emails on ths device?
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Jul 1, 2015
My phone is broken, and there is a diary app that i logged each day of the progress of my son. Its very precious to me and i wont give up on getting to that app. Tge screen is broken, tried 3 replacement screens and it wont turn on. Tried new batteries too. Plugged it into a computer and it wont come up. There is a slight buzz sound when its plugged in, not sure what that means. All i need is the entries on that app.
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Jul 3, 2010
I broke my Sony Xperia screen , havent backed up anything, however I can still access my data when plugging it in via my laptop. The one thing is: I wanted to find my 'notes' on the note app but I can't find them in the internal storage or the SD card. I really, really need them because they have some important information on them. Where can I access them?
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Jun 10, 2011
I am actually looking for the alternative way to end a call. Is there any application which allow callers to end a call from the touch screen?! I've looked and I haven't found anything (obviously).
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May 19, 2015
I bought a Samsung Galaxy s5 and then I was walking and using it and slipped and it fell out of my hand and the LCD screen cracked, The glass did not and the phone works i can see the LED light and feel the vibrations when I turn it on. I also had external memory that I have already retrieved from the device but i want to get the pictures that are on the Internal memory off. But when i plug the phone up to my computer using the USB cord there is not an option where i can find the pictures.
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May 3, 2012
I have broken my iphone 3GS. You think its possible to recover data from app I did not back up? (Considering of course the processor card works..)
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Jun 3, 2010
My browser and email stopped working about 3 days ago and I spent almost a whole day on the phone with support, no help. They had me do everything including delete all my service books and now there is nothing in the host routing table. They finally said, we cant help. My phone is stuck on lower case edge and I cant get data.
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Mar 11, 2010
I am a customer of Verizon Wireless in the USA and have recently had a brand new phone sent to me. I live in Canada so I have to manually activate my phone. I have no problems doing the manual activation to allow me to make and receive calls. However, I cannot register my phone to get my data usage set up. After hours of troubleshooting over the phone with Verizon, they've some up with the conclusion that I have to be in the US, and on the Verizon network to register the phone. I have always been on the global data plan. So, basically right now I'm with a smartphone that has zero smartphone capabilities. is another way to get this phone activated.
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Jan 19, 2010
I just got a brand new N900. I wonder whether wifi is broken - I cannot see any access points when I click on "Internet Connections". (There are about 5-10 in my neighbourhood and I have my own wireless router.) Also, if I go to "Setting" -> "Connectivity" -> "Internet Connections" and then try to setup a new connection and scan for "available wi-fi networks" it doesn't find any. Even if I enter the setting by "hand" (i.e., my SSID etc.) I cannot connect, nor does it show the connection as available.Does anyone have an idea how I can find out whether that's a hardware problem?
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Jun 23, 2015
My brother recently broke my Galaxy S6 Edge; he threw it on the floor but it looks as if someone ran it over. Both the back and the front screen are shattered and it wont turn on. I do have insurance and am being sent a new phone, although I was wondering if there was any way that I could retrieve pictures from my broken phone being that there are no memory cards for the edge. I have not recently backed up my pictures onto Google.
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Mar 11, 2010
I'm looking to remove voice dialing from my storm but can't find a device software download that works. When I tried to get it from verizon's site it would not let me download the mr3 update to my computer.
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Aug 5, 2015
I have a Galaxy s5 which I bought from Sprint and my screen has turned black and nothing I have tried fixes it. I already bought a new s6 but now I want to recover my messages, contacts, and pictures from my old phone. My s5 is already n usb debugging mode but since it is rooted I have to click allow to use any third party app to recover my files but mt screen has zero functionality. Is there anyway to recover the my contacts and messages at least ?
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Sep 5, 2010
what does this mean? i just got my iPhone 4 today and i was on the road (apple store is an hour drive from where i live) and i was texing my friends, had:
celluar data: OFF
enable 3g: OFF
data roaming: OFF
and i kept getting this response "turn on cellular data or use Wi-FI to access data" anyone know how to fix this? am i suppose to leave Cellular data on? i turned it off because i thought it would be wasting data. (got 200MB plan)
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Mar 7, 2010
I have a strange problem since yesterday. Out of the blue my 9700 (5.0.0.442, free device, Vodafone Germany) can no longer connect to the Internet. The connection to the BIS, however, is still there. It lacks only the right service books. Vodafone said that I should do a software update -> so I installed 5.0.0.536. But the problem persists. The Vodafone-BlackBerry support is then determined that posting the service books hang in a "queue" and can not be delivered. They created a new BIS account for testing, even there the problem exists.My carrier says I have to replace the 9700. But I don't think, that this is a hardware problem.
Sounds more like a software problem to me, because some service books still arrive:
Wi-Fi TCP / IP Browser
Wi-Fi TCP / IP Transport
Save Self VPL
D2 WAP 2.0
Wap Push Config
Vodafone DE MMS transport
Provisioning
Akkupulls, resending service books, wiping and new firmware install brought no improvement. I just despair.
Every data connection with no BIS requirement works. (e.g. weather apps)
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Jun 30, 2015
I've had my Xperia Z3 from T-Mobile for the last 8-9 months, no issues till, well, today when I decided to test if the phone was really waterproof (1.5m for 30min as per the specs). Verified all slots were tightly closed and used for about 15 minutes taking some pictures and video underwater (approx 50cm deep), no problem at all. After those 15 minutes however the screen stopped responding to inputs. It was still displaying content though (camera), just not responding to inputs.
I was able to reboot the phone by pressing power + volume up for a few seconds. The phone seems to be rebooting fine but the screen is not displaying anything now. I can see the screen is backlit, and if I press the volume up or down buttons I hear the usual beeps, but the screen is not displaying anything at all.
My biggest issue now, besides what seems to be water damage on my display, is that I need to recover my phone data (images and some docs) as soon as possible. I tried connecting it to my PC via USB to access the internal storage and get what I needed, but my phone has a swipe code and since the screen is not displaying anything I can't unlock it for my PC to see it.
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Jun 4, 2012
If for some reason the play/pause mute button is broken, is there any other way to unlock the device?
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May 11, 2012
So yesterday looking into my portal, which I admit having been doing for a while other that for downloading the cvs. file to use with training peaks, thought, "new update for the device...probably new stuff for the portal", and guess what...yep, the motoactv team finally added steps and step rate (cadence) as a metric.Finally I thought, but is broken.The portal's able to show the amounts of steps taken but on the step rate it shows zero, and by zero I meant, no data whatsoever. I've been waiting for this to be added for to long.
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Jul 31, 2010
I'm having problem with my storm phone ever since it was dropped in water. I left it to dry for a week. Since then I replaced my battery and the phone came on with the clock and then the screen showed up. and could not do anything. Then the screen went black. Now when I try to recharge it only a green light appears and nothing else. Did I kill my battery and is the phone no longer good or it's just my screen and i can replace it.
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