Motorola Motoactv :: Portal Step Rate Added Data Metric Broken
May 11, 2012
So yesterday looking into my portal, which I admit having been doing for a while other that for downloading the cvs. file to use with training peaks, thought, "new update for the device...probably new stuff for the portal", and guess what...yep, the motoactv team finally added steps and step rate (cadence) as a metric.Finally I thought, but is broken.The portal's able to show the amounts of steps taken but on the step rate it shows zero, and by zero I meant, no data whatsoever. I've been waiting for this to be added for to long.
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Apr 8, 2012
Is there a way to show a graph of the step-rate for runs on the website?
I added it to display on the watch during the run, but once uploaded to the site there doesn't seem to be a way to display that data.
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Jan 26, 2012
I notice that in the portal the average heart-rate under laps is a cumulative for the total workout and not the average HR for that interval. Any way to swap that around? For training and coaching uses I think it needs to be by the lap/interval.
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Jul 25, 2012
Is it just me or is anyone having problems with data syncing to the Motoactv.com portal today?
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Sep 10, 2012
In the settings you can select what you want to display. I know that the distance in miles is displayed in the upper right corner all the time but it is so small and I don't wear my glasses when I'm running so I can never read what it says.
Is there a way to select the distance in miles as one of the four metric settings you can select to have displayed on the workout screen? If so can you tell me what it is called because when I select the "Distance" settings that isn't it. And I have no idea what "Distance - Stage" is but I tried that and it didn't show the distance I ran as one of the four settings in the center of the screen either.
Right now I have the pace selected and when you tap on it it fills practically the whole screen so I can read that without my glasses. But I want to be able to read how many miles I have run.
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Feb 5, 2012
How do I change the display in my motoactv to metric units?
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Jul 19, 2012
I have a MOTOACTV GOLF and was hoping to display the golf club distances and club distance in metric units (meters instead of yards).
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Sep 21, 2012
Response from the customer service Europe Motorola:"....We inform you that the program of golf, since the Beta, will not be upgraded to the metric system and will remain with the yard...."
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Jun 21, 2012
I haven't been able to access the motoactv portal all morning.
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Aug 19, 2012
Is the Motoactv web portal down? I can't the login screen to come up. Tried both Chrome and Opera, no joy.
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Mar 11, 2012
Matt or other Motorola moderator - Can we get a status on the portal? I can get logged in...sometimes and I was able to upload this morning's run...but I can't consistently get to the details at this point. I know it is being worked on, and I understand how that goes - I work in IT myself. All I am asking for is a status and an ETA for full functionality.
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Apr 11, 2012
Bu I really can't find where to sign UP to use the Motoactv.com Training Portal. At the top of motoactv.com it only says Sign IN..Got my MotoActv today and really, I have seen all the videos, seen all the how-to-do's and I basically know everything there is to know about the MotoActv and I am just OVEREXCITED that I got it today (along with 7 of the featured things such as the Wireless HD Headphones, bikemount, wristband, HR..))
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Jan 25, 2012
I've been trying to access support from Motorola about my device's inability to connect to the internet and create a Motocast ID. It is now not even giving me error messages, and Motocast isn't starting up anymore when I plug it into my computer. I don't have wi-fi as that would involve having to buy a TV and various other unneeded things to get a wi-fi package, so I use a dongle for my internet. I am really unhappy about the service from Motorola and the fact that they've released a great idea before it's actually ready to be used.
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Dec 9, 2011
I already tried several times to change my time zone, my height and set the metric system as default. But every time I go back to the portal, it's back to the default from the site! Is it just me?
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Jun 20, 2012
I synced up my run wirelessly and on the watch it says it successfully completed. I sign on to the website, and I notice the new splash screen (portal update?) and my run is not on it. I can't even view the runs at all. Anytime I click on past runs, it just has those new screens telling me all the cool things portal can do.
Is this because of the updating? I'm on 1.7.3 N8, and new motocast software too.
I like my MOTOACTV, just want some type of clarity on problems. I'd rather see a "site down for a scheduled maintenance" than not being able to do anything on the site.
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Dec 12, 2011
the MotoACTV manual referes to clicking on "Competition" on motoactv.com, but there isn't a "Competition" tab on the site.
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Mar 9, 2012
I got the new update on my motoactv.However I also understand that the portal was updated with a new cometition tab. For some reason I dont have that tab. is it possible that the portal was not updated for everyone?
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Aug 25, 2012
Has anyone investigated/reverse engineered what protocol the watch uses to communicate home, e.g. is a HTTP connection used, is it encrypted/protected with certificates, etc. If it was straight plaintext, we could at least have a backup solution if Motorola stops supporting the device and drops the portal... Must say I'm getting nervous about lack of Motorola feedback
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Jul 10, 2012
My MotoActv shows the correct elevation on the unit during a workout but when that information is sync'd the elevation is corrupted and shows about 10,000' too high. And, the "elevation" metric does not show up on the chart even though I've selected it. Speed, distance, calories burned, etc. all show up - but not elevation.On my last workout the maximum elevation shows 15,123' and the low elevation shows 13,382'.I live in Moab, Utah at an elevation of about 4,600'. I did about 600' of climbing on the workout. We don't even have any peaks around here that are over 15,000
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Jun 19, 2012
For the past few days, the motoactv portal has been extremely slow. At times completely unresponsive. Is anyone else experiencing this?
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Jul 16, 2012
I have the latest software but I can't get into my training portal.
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Dec 6, 2011
I would like to know if someone is having the same problem, my workouts from middle of Nov backwards is not showing in the portal. A week ago everything was there in the portal. So the problem is not the sync.
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Jul 13, 2012
Just completed a run this morning and went to see the data. The route map does not appear at all. I went back to previous workouts and the maps are all not appearing.
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Jul 11, 2012
Yesterday (4/10), I did a two mile walk, plus a few other short walks. When I got home, I went to the workout screen, and selected "sync workouts". When I looked at the motoactv later, it stated "sync complete!". The problem is: None of the workouts show up on the web portal for yesterday. I don't see a way to re-sync them on the device either. These were just simple "quick start" walks. I'm not doing anything complicated.
I saw there is another post about missing workouts, but it seems to relate to interval training, and I didn't immediately see a solution for my specific issue.
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Jun 17, 2012
Since the update I have not been able to login to my MotoACTV account. I tried to reset my password, but when I click the button nothing happens. I have tried doing this in Chrome, Safari and IE just in case.
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Sep 11, 2012
So it appears that Motorola may have sold through their stock of Heart Rate Moniotors, and not be restocking. I've been searching on line, and everyone is either out of stock (with no chance of restock), or running up the price extremly high.So I'm asking, is anyone using a differnet Heart Rate Monitor, or can anyone recommend a good alternate? I have an old polar HRM that I'm using, but I really would like to get this integrated with the MOTOACTV if I can...
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Aug 9, 2012
For the past couple of weeks, I have had some problems with the HR display. The device will show my HR shifting rapidly from up to 209 BPM down to 0BPM and occasionally to no reading at all. This usually happens at the beginning of a workout and goes to normal after several minutes. I keep my chest strap very clean so I know that it isn't dirt and sweat disrupting transmission. When it first started I assumed that it was a sign of a dying battery but changing it didn't make a difference. This only happens during running and aerobic activities. With weight training and yoga there doesn't seem to be a problem.
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Apr 29, 2012
I have migrated from a simple Timex heart rate monitor to the Motoactv and use it for running. I use the Motoactv Heart Rate Monitor. After 2 weeks of use I find a feature I miss is Heart Rate Recovery. When a workout was completed the Timex gave you the heart rate at completion and one minute later. The decline of heart rate in that one minute was a great indicator of overall heart health and a good metric for individual runs, especially long runs. Am I missing some setup info or is this metric missing?
Has anyone figured a practical workaround without too much fumbling at the end of a run or other workout?
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Sep 1, 2012
I want to get a heart rate monitor strap to go with my Motoactv, which I love by the way. I went to the Motoactv site and to Amazon to get a Moroactve heart rate strap and they are out of stock. What should I do? Buy a Garman Ant+ HRM strap?Wait for a Motoactv HRM strap Or maybe sometime in the future we might actually be able to get the SF700 again?
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Dec 4, 2011
I cannot seem to display heart rate percentage on my MOTOACTV.
On the options, I can only see options to display the heart rate in bpm. I used to have the garmin forerrunner and it was easy to do this. Does motoactv support this option?
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Jun 10, 2012
I recently sold my Garmin 405 CX and bought the 16 GB MotoACTV. With it I purchased the Motorola Heart Rate Monitor Chest Strap. The main reason I sold the Garmin was because I was having trouble with the heart rate monitor. So after a couple of weeks of testing, I am having the same problem with the MotoACTV as I did with the garmin. When I first put on the strap, it seems to be reporting the correct Heart Rate. With in about 15 minutes of my workout, my heart rate starts to fall on the MotoACTV. Usually reporting somewhere around 45-50 BPM. My resting rate was around the mid 70's. I have tried all of the suggestions on many Internets sites including the link I referenced below. I even tried using a Polar Strap with the Motorola Transmitter to no avail. I've tried using the ultrasonic gel. Different placements on my body.[URL]I really like the MotoActv Device and all its features but I really need a heart rate monitor that works. I would prefer to not return the device. Several years ago I have a Polar and its Heart Rate monitor worked fine on me.I would not discount that fact that something about the ANT+ technology doesn't like my body. Since both the Garmin and MotoACTV both use this technology. And both has the same results.
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