BlackBerry :: Unable To View/open Email Attachments?
Apr 2, 2011
Last week, I found out that all the contacts, bookmarks, email & text messages on my blackberry had been deleted. Since then, I have not been able to send emails. Just now, I was able to send a service book to my phone from the blackberry website. I got emails from 'Activation server' and I confirm that I can now send and receive mails. The challenge now is that I cannot view attachments in my email. Each time I try, the following error comes up: 'MORE REQUEST CANNOT BE COMPLETED. SERVICE BOOK INFORMATION NOT FOUND'
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Jun 23, 2011
I have a Blackberry 8230 flip on the Verizon network. I have never been able to view pictures that are sent as attachments in text messages.
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Aug 19, 2011
I am unable to view e-mail attachments at my hotmail account. As i open them, i get the 'Fetching attachment' notification followed by 'This attachment cannot be displayed'. I never had any such issues with LG Optimus V. Also that when i forward the attachment to my gmail account, i have no issues opening it.
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Sep 7, 2011
I am unable to open my email attachments regardless of jpeg, txt or pdf formats.The error message received is "This attachment type cannot be viewed on your device".I am actually trying to open a jpeg attachment.
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Oct 5, 2011
I have never had a problem opening email attachments on my torch until yesterday. I have rebooted and made sure all my device software is up to date and still no joy.
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Dec 26, 2012
I have installes PDF Reader app by Microsoft, but when try to open the PDF attachment in email, get fokkowing error. Error Unable to open document.
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Aug 9, 2010
I have a curve 8520 & ever since I upgraded the to OS 5 I have been unable to open email attachments as the option isn't there. I have found out that the Attachment Service is no longer installed on my handset & when connected to the Desktop Manager it is not in the application list so there is no option to install it. How do I go about installing the attachment service?
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Jul 16, 2012
I have a user (Older Company VIP) that will only use Blackberry 8700's A few weeks ago we gave him another 8700 because the roller on his old one had broken and now he can not open attachments. When you select the file it sends you to another screen that shows the file name Table of contents and Full contents, but when you select that you still are not allowed to open the attachment. We are using BES Version: 5.0.3.31
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Jan 16, 2012
Where do I view my email attachments after I save them?
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Nov 4, 2012
We both have the same unit and service provider. What happened is that I received an email with multiple attachments. The attachments can be seen from MS Outlook 2010 but on my blackberry, the email opens up without any attachments being shown. I had to press the Blackberry button to show more options and select "Get Plain Text" and it will re-render the email and now show the attachments that came with the email. If I had not seen the email on Outlook prior to viewing it on my Blackberry, I would have thought that the email came with no attachment at all.On the otherhand, my colleague experienced the same problem with viewing an email with multiple attachments and he had to select "Get HTML" instead.Any thoughts as to why multiple attachments don't show up and we have to select "Get HTML" or "Get Plain Text" to make it appear?
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Nov 8, 2011
How can I view tif files on my motorola atrix 2, as email attachments? I buy the latest and greatest Motorola phone and it won't even view tif files.
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Jul 28, 2011
I am unable to open attachments from one individual at a particular company, but I am able to open email attachments from other individuals at the same company. Prior to the start of this problem I was able to open attachments from this individual. I am trying to open these email attachments through my AOL account on my Pearl. I am also unable to open these attachments when I logon to AOL with my laptop; they show up on the new mail list but when I open the email, no attachment shows up. Is this an AOL problem or a Blackberry problem?
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Jun 25, 2012
I just upgraded from ios ver 4.something to 5.1.1 on my Iphone 4. I can't open any mail attachments (Jpegs, excel, pdf's). When I click on an attachment it shows that it is downloading the file and then when it is done, the attachment icon blinks and nothing happens. It used to work fine before - I have 2 gmail accounts setup on my phone -they've been on my phone for the past 1yr and working fine. Rebooted the phone by pressing home and power. I deleted the accounts and re-installed with no luck. I went into Mail settings and set images to auto load - no luck. Turned wifi on and off I desperately need this for my work - I've been using Safari to login into Gmail.
Info:
iPhone 4, iOS 5.1.1
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Jan 1, 2013
I upgraded from an N8 to the Lumia 920.I weekly receive work emails which have attached to them either xls, doc or PDF files which I was able to open directly with my N8 with Quick office or Adobe PDF reader. Not only that, I could download and store the said documents straight to my phone and open with the Microsoft apps too.On the Lumia I'm unable to do either, even though this has Office 365.I'm unable to open any attachment straight from email with it's inbuilt office suite.I do own Office 2010 on my PC, but what do I need to do to integrate with Office 365?When I added my email address it just duplicated the account and still didn't open attachments?
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Apr 23, 2010
Two things.
#1 when on my internet browser, it sometimes requires me to zoom in and sometimes click a link severel times before it will actually go to that link. I am wondering if its something to do with the new verizon update or if my phone is messed up?
#2 I cannot open any attachments in my email anymore. Any jpeg, pic, or pdf attachments pull up saying my phone does not support those attachments.
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Mar 16, 2010
Just got a new Tour because the original one had trackball issues. I uploaded everything to my new tour and re-setup my email. Since then I have been unable to open email attachments. This is the error message I have been getting: More request cannot be completed. Service book information not found. I have also not been able to receive calendar requests.
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Feb 26, 2015
Just updated to Lollipop, no issues with battery life, overheating, etc. My only problem is that I can no longer download and open email attachments.
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Jun 12, 2012
Cannot open email attachments when on 3G but ok when on wifi
Info:iPhone 4S, iOS 5.0.1
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Jun 15, 2012
My Bold 9930 can't open VCF cards sent as email attachments. When I try to open or download the card I get a message saying "Ths attachment type cannot be viewed on your device."
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Jan 11, 2012
I can't open any email attachments on my 9900. I have followed the online advice but it just keeps saying "more request cannot be completed? Service book info not found". I have sent the service books but still no good.
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Mar 19, 2012
I am brand new to the Nokia 710 and I have my AOL email account linked up to the phone. I am able to send and recieve emails just fine.My problem is that when I try to open/download any attachments like a Word or PDF document that are in the emails, they never open. They start to open but never do. I can open these attachements on my old Palm Pixi rather quickly and without any trouble so I know it is not the files that are the problem.
I've searched both this USA forum and the UK one and didn't see anyone else with the same issue... so did I not set up something properly with the phone?
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Nov 5, 2012
I just want to know if there is pdf available for my bb curve 8520,because I'm not able to open some attachments that's been send via email. It says I'm opening an attachment that can't be viewed on my device.
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May 19, 2010
I am having a problem opening attachments in my emails. They are usually jpg or png files, which I have never had an issue opening before. I choose "open attachment" from the menu, and the little red clock that appears next to the file just stays there. If i click the trackball, i get a prompt to resend the request, but clicking "yes" doesn't do anything. I recently upgraded to leaked OS .662, but I'm not convinced that is the problem because a coworker has OS 4.7.1.40 (original OS) and he is also experiencing the same problem.
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Aug 30, 2010
We purchased two 9800 Torch phones and both are having the same issue. Word, Excel, and PDF files all open fine on the devices. However, some emails will be received with attachments but the phone does not give the open or download attachment options. If you forward the message from the device, the attachment will still be attached. The issue is intermittent and I have not been able to pin down any consistently as I have received several emails with attachments successfully. The emails that will not give the attachment options also do not have the little paperclip on the email icon from the messages view. Again, hen this exact email is forwarded the attachment will arrive at the destination.
BES version 4.1.7.19
Both users had no issues on prior devices with multiple attachments opened daily.
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Jan 6, 2010
I got a Samsung Rogue for Christmas and the user's manual is not very helpful. I setup the mobile email for my yahoo account but can't figure out how to open jpg files that are either attached or emedded in the email. Also is there a way to adjust the sensitivity of the touch screen, it takes a lot of pressure to select the options.
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Jan 24, 2012
i created my blackberry email account with my phone,now i cant view my blackberry id reset email,cant i view my emails via the web like web mail?
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Feb 10, 2012
Cannot understand why my 9790 will not forward email attachments after I have viewed same on my device? Attachment is a pdf which I opened in Basic Viewer not Docs.
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May 29, 2010
I've gotten texts from several different people over the past couple days and I can open all of them but one...my friend is texting me from a Verizon phone and she is the only one from Verizon who's texts I can't open. Is there something wrong with my phone/sms? Or is my USCellular BB just boycotting Verizon?
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Jan 13, 2012
lately i was asked to perform an update to the latest version of my E6, and after i did that i was unable to view my maps in the satellite imaging, instead only road line showed up as if in the map view.
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Aug 26, 2011
i can not view/play videos on facebook; neither from the browser or the app. i can play Internet videos and vimeo videos on facebook. it seems to be only ones labeled hd. when i called verizon about it, they sent me another phone. the problem did not go away. i assume it is a setting somewhere that i can not find. it does not give me an error message. it simply says: "error file cannot be displayed or played." i believe they are all in .mp4 i tried downloading another video app to see if it could play them. it can not do it either.
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Oct 19, 2010
I just got the BB torch.. and when I try to open a PDF attachment in an email.. I get the following message: "This attachment type cannot be viewed on your device".
From what I've read around on the internet, PDF files in attachments can be viewed through the BlackBerry operating system attachment viewer.
Any ideas on why I can't view them on my phone?
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