BB Tour 9630 :: Cannot Open Any Attachments In My Email

Apr 23, 2010

Two things.

#1 when on my internet browser, it sometimes requires me to zoom in and sometimes click a link severel times before it will actually go to that link. I am wondering if its something to do with the new verizon update or if my phone is messed up?

#2 I cannot open any attachments in my email anymore. Any jpeg, pic, or pdf attachments pull up saying my phone does not support those attachments.

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BB Tour 9630 :: Cannot Open Email Attachments

Mar 16, 2010

Just got a new Tour because the original one had trackball issues. I uploaded everything to my new tour and re-setup my email. Since then I have been unable to open email attachments. This is the error message I have been getting: More request cannot be completed. Service book information not found. I have also not been able to receive calendar requests.

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May 19, 2010

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Feb 15, 2010

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Mar 18, 2010

I don't know why this happened, I woke up this morning and it was like this. Whenever I try to open my email inbox the SMS inbox opens. Even if I go directly to my individual accounts on my BB (yahoo and gmail) and try to open them directly, it still opens my SMS inbox. I can't figure this out and can't find an answer. I have to check all my emails my going onto a computer. I still get notifications of new emails on my BB, but can't view them because only the SMS inbox will come up. I need my email inbox to show when I click on my email inbox.

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IPhone :: Cannot Open Email Attachments On IOS 5.1

Jun 25, 2012

I just upgraded from ios ver 4.something to 5.1.1 on my Iphone 4. I can't open any mail attachments (Jpegs, excel, pdf's). When I click on an attachment it shows that it is downloading the file and then when it is done, the attachment icon blinks and nothing happens. It used to work fine before - I have 2 gmail accounts setup on my phone -they've been on my phone for the past 1yr and working fine. Rebooted the phone by pressing home and power. I deleted the accounts and re-installed with no luck. I went into Mail settings and set images to auto load - no luck. Turned wifi on and off I desperately need this for my work - I've been using Safari to login into Gmail.

Info:
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Jan 1, 2013

I upgraded from an N8 to the Lumia 920.I weekly receive work emails which have attached to them either xls, doc or PDF files which I was able to open directly with my N8 with Quick office or Adobe PDF reader. Not only that, I could download and store the said documents straight to my phone and open with the Microsoft apps too.On the Lumia I'm unable to do either, even though this has Office 365.I'm unable to open any attachment straight from email with it's inbuilt office suite.I do own Office 2010 on my PC, but what do I need to do to integrate with Office 365?When I added my email address it just duplicated the account and still didn't open attachments?

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Sep 7, 2011

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Jan 11, 2012

I can't open any email attachments on my 9900. I have followed the online advice but it just keeps saying "more request cannot be completed? Service book info not found". I have sent the service books but still no good.

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Oct 5, 2011

I have never had a problem opening email attachments on my torch until yesterday. I have rebooted and made sure all my device software is up to date and still no joy.

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Mar 19, 2012

I am brand new to the Nokia 710 and I have my AOL email account linked up to the phone. I am able to send and recieve emails just fine.My problem is that when I try to open/download any attachments like a Word or PDF document that are in the emails, they never open. They start to open but never do. I can open these attachements on my old Palm Pixi rather quickly and without any trouble so I know it is not the files that are the problem.

I've searched both this USA forum and the UK one and didn't see anyone else with the same issue... so did I not set up something properly with the phone?

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Dec 26, 2012

I have installes PDF Reader app by Microsoft, but when try to open the PDF attachment in email, get fokkowing error. Error Unable to open document.

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BlackBerry :: Unable To View/open Email Attachments?

Apr 2, 2011

Last week, I found out that all the contacts, bookmarks, email & text messages on my blackberry had been deleted. Since then, I have not been able to send emails. Just now, I was able to send a service book to my phone from the blackberry website. I got emails from 'Activation server' and I confirm that I can now send and receive mails. The challenge now is that I cannot view attachments in my email. Each time I try, the following error comes up: 'MORE REQUEST CANNOT BE COMPLETED. SERVICE BOOK INFORMATION NOT FOUND'

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Nov 5, 2012

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BB Torch 9800 Smartphone :: Email Attachments Not Available To Open Or Download

Aug 30, 2010

We purchased two 9800 Torch phones and both are having the same issue. Word, Excel, and PDF files all open fine on the devices. However, some emails will be received with attachments but the phone does not give the open or download attachment options. If you forward the message from the device, the attachment will still be attached. The issue is intermittent and I have not been able to pin down any consistently as I have received several emails with attachments successfully. The emails that will not give the attachment options also do not have the little paperclip on the email icon from the messages view. Again, hen this exact email is forwarded the attachment will arrive at the destination.

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I have a curve 8520 & ever since I upgraded the to OS 5 I have been unable to open email attachments as the option isn't there. I have found out that the Attachment Service is no longer installed on my handset & when connected to the Desktop Manager it is not in the application list so there is no option to install it. How do I go about installing the attachment service?

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Feb 19, 2010

Tried to take a screenshot but I can't get Quicklaunch to open in Picture Folders.I was using Media Sync to take some selected pictures off my Tour and put them on my PC. I noticed when I was done all contents of my Picture Folders were on my PC. So I reversed the process with Media Sync to get my Wallpaper images back on the Tour. I specifically ticked off only the images I wanted to transfer back to Tour. Long story short every freakin' picture I had taken off the Tour transferred back (which I didn't want), along with Wallpaper (which I did want). Also pics were duplicated. First set went into designated folders they came from, duplicate pics were just sitting there not in a designated folder.(I deleted the dups). But I don't know how/why "user" or "Music" landed in Picture Folders and I'm not sure if it's safe to remove?

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Oct 3, 2012

I am unable to setup my gmail account because I don't see the 'I want to create or add an email address' option button in the email setup screen..The setup screen only displays 'I want to use a work email account with a BlackBerry Enterprise Server'

Is there a way to add the 'I want to create or add an email address' to the email setup screen.?Do I need to flash the os? how do I do that?

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Apr 25, 2010

Tour 9630 Telus, Out of the blue I am not able to open blackberry messages (they are received fine) and I cannot start a new conversation with a contact. When I click on the contacts name nothing happens, if I try to "open chat" nothing happens. The only way to send a message is to "Broadcast Message". I have no problems with email or SMS.

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Jan 6, 2010

I got a Samsung Rogue for Christmas and the user's manual is not very helpful. I setup the mobile email for my yahoo account but can't figure out how to open jpg files that are either attached or emedded in the email. Also is there a way to adjust the sensitivity of the touch screen, it takes a lot of pressure to select the options.

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May 21, 2010

My company is moving all web mail services to webos. Therefore I cannot connect to my company email using my blackberry. Is there a way to automatically forward the messages off an HTC Touch to my Blackberry so that I dont have to carry two phones (the one I like and the one that I need for email)?

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Jul 13, 2010

I am new the blackberry and I have a Tour. I have tried to set up the notification settings such that the email is silent and the phone calls are on vibrate- is there a way to do that?

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Jan 16, 2010

I just used my upgrade on the verizon blackberry tour 9630, I'm a big texter and absolutely LOVED my env2! Any helpful hints? Advice to a new user? I actually will not get my phone till next week.

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Sep 4, 2010

I got a replacement phone from insurance and then restored it - it came w. OS 5.0.0.732However, all the new email that i receive only let me "delete or cancel".I have the correct setting for the Email reconciliation:
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On Conflicts: Mailbox Wins
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Feb 3, 2010

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Jul 29, 2010

I'm a college student and the main email i use is the email i have been given by the school. once i first purchased my blackberry i set up that email account but it never would work. Is it just not possible to use an "edu" address or am i doing something wrong?

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Jan 27, 2010

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