Nokia Lumia :: 710 - Can't Open/save Email Attachments?
Mar 19, 2012
I am brand new to the Nokia 710 and I have my AOL email account linked up to the phone. I am able to send and recieve emails just fine.My problem is that when I try to open/download any attachments like a Word or PDF document that are in the emails, they never open. They start to open but never do. I can open these attachements on my old Palm Pixi rather quickly and without any trouble so I know it is not the files that are the problem.
I've searched both this USA forum and the UK one and didn't see anyone else with the same issue... so did I not set up something properly with the phone?
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Jan 1, 2013
I upgraded from an N8 to the Lumia 920.I weekly receive work emails which have attached to them either xls, doc or PDF files which I was able to open directly with my N8 with Quick office or Adobe PDF reader. Not only that, I could download and store the said documents straight to my phone and open with the Microsoft apps too.On the Lumia I'm unable to do either, even though this has Office 365.I'm unable to open any attachment straight from email with it's inbuilt office suite.I do own Office 2010 on my PC, but what do I need to do to integrate with Office 365?When I added my email address it just duplicated the account and still didn't open attachments?
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Dec 26, 2012
I have installes PDF Reader app by Microsoft, but when try to open the PDF attachment in email, get fokkowing error. Error Unable to open document.
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Feb 3, 2015
How to save email attachment on the Nexus 6? When I open the attachment (PDF, jpg, etc), I'll hit save but where is it saved. I've checked galleries and download folders but the are empty
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Sep 1, 2012
I cannot save attachments to the phone or to my external SD card, which is not encrypted. I have no Exchange 2010 security policies blocking attachments. ICS is not set to encrypt anything. I use NitroDesk TouchDown, which also has no saving restrictions or encryption set.I go through the process of Save, or Save All, and try to save, or create a new folder in which to save, and then click to save the file. I can see the new folder I created, but there is never a file saved. Rebooting does not make it show, nor does dismounting and remounting the SD card.Probably related to the above problem, if I have an email in TD with an attachment, for example a DOCX file, I can open it in Documents to Go, but if I do a Save As from there, it will not let me save it anywhere. If I use Docs to Go and create a new Word doc, I can save it anywhere I choose, so it is as though TD will not let me manipulate my attachments.
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Jan 13, 2011
I received a picture via email on my phone and I can set the image as my wallpaper, but I cant see it in my photo album - any ideas how I can save images from e-mail attachments directly into the album - or browse ones that I have received
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Jul 4, 2015
Just upgraded my wife's phone to the S6 from Verizon Wireless. She had an S4 previously. Problem is with the stock android email app on this phone: On the S4 when she would save an email it would save it to the "Saved email" folder. She could then open the saved emails in that folder and it would have any attachment saved with the email. She could then open the attachment if she wished.
The S6 email app allows her to save an email, but the options menu says it will save the email as a FILE. When accessing these saved emails she discovered only the text of the email was saved. The attachments are not saved with the emails.
This is a completely ridiculous and stupid change by Samsung or Google, whichever is the one who is responsible for that app. I am surprised other users have not complained about this, I did not see anything about this on the 'net when searching.
My wife uses this phone for business and needs to access the attachments in the emails her clients send her. I understand she can save the attachments to the phone, but they go into a location in the "My Files" on the phone. It is a lot easier to access an email from a client, be able to read what they sent, and then open the attachment from within that email. If she has to save the emails and attachments separately there is nothing to link the two together and she would have to do what I think is many unnecessary steps to access both things.
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Jun 25, 2012
I just upgraded from ios ver 4.something to 5.1.1 on my Iphone 4. I can't open any mail attachments (Jpegs, excel, pdf's). When I click on an attachment it shows that it is downloading the file and then when it is done, the attachment icon blinks and nothing happens. It used to work fine before - I have 2 gmail accounts setup on my phone -they've been on my phone for the past 1yr and working fine. Rebooted the phone by pressing home and power. I deleted the accounts and re-installed with no luck. I went into Mail settings and set images to auto load - no luck. Turned wifi on and off I desperately need this for my work - I've been using Safari to login into Gmail.
Info:
iPhone 4, iOS 5.1.1
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Apr 23, 2010
Two things.
#1 when on my internet browser, it sometimes requires me to zoom in and sometimes click a link severel times before it will actually go to that link. I am wondering if its something to do with the new verizon update or if my phone is messed up?
#2 I cannot open any attachments in my email anymore. Any jpeg, pic, or pdf attachments pull up saying my phone does not support those attachments.
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Sep 7, 2011
I am unable to open my email attachments regardless of jpeg, txt or pdf formats.The error message received is "This attachment type cannot be viewed on your device".I am actually trying to open a jpeg attachment.
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Mar 16, 2010
Just got a new Tour because the original one had trackball issues. I uploaded everything to my new tour and re-setup my email. Since then I have been unable to open email attachments. This is the error message I have been getting: More request cannot be completed. Service book information not found. I have also not been able to receive calendar requests.
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Feb 26, 2015
Just updated to Lollipop, no issues with battery life, overheating, etc. My only problem is that I can no longer download and open email attachments.
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Jun 12, 2012
Cannot open email attachments when on 3G but ok when on wifi
Info:iPhone 4S, iOS 5.0.1
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Jun 15, 2012
My Bold 9930 can't open VCF cards sent as email attachments. When I try to open or download the card I get a message saying "Ths attachment type cannot be viewed on your device."
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Jan 11, 2012
I can't open any email attachments on my 9900. I have followed the online advice but it just keeps saying "more request cannot be completed? Service book info not found". I have sent the service books but still no good.
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Oct 5, 2011
I have never had a problem opening email attachments on my torch until yesterday. I have rebooted and made sure all my device software is up to date and still no joy.
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Apr 2, 2011
Last week, I found out that all the contacts, bookmarks, email & text messages on my blackberry had been deleted. Since then, I have not been able to send emails. Just now, I was able to send a service book to my phone from the blackberry website. I got emails from 'Activation server' and I confirm that I can now send and receive mails. The challenge now is that I cannot view attachments in my email. Each time I try, the following error comes up: 'MORE REQUEST CANNOT BE COMPLETED. SERVICE BOOK INFORMATION NOT FOUND'
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Nov 5, 2012
I just want to know if there is pdf available for my bb curve 8520,because I'm not able to open some attachments that's been send via email. It says I'm opening an attachment that can't be viewed on my device.
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Aug 30, 2010
We purchased two 9800 Torch phones and both are having the same issue. Word, Excel, and PDF files all open fine on the devices. However, some emails will be received with attachments but the phone does not give the open or download attachment options. If you forward the message from the device, the attachment will still be attached. The issue is intermittent and I have not been able to pin down any consistently as I have received several emails with attachments successfully. The emails that will not give the attachment options also do not have the little paperclip on the email icon from the messages view. Again, hen this exact email is forwarded the attachment will arrive at the destination.
BES version 4.1.7.19
Both users had no issues on prior devices with multiple attachments opened daily.
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Aug 9, 2010
I have a curve 8520 & ever since I upgraded the to OS 5 I have been unable to open email attachments as the option isn't there. I have found out that the Attachment Service is no longer installed on my handset & when connected to the Desktop Manager it is not in the application list so there is no option to install it. How do I go about installing the attachment service?
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Jan 6, 2010
I got a Samsung Rogue for Christmas and the user's manual is not very helpful. I setup the mobile email for my yahoo account but can't figure out how to open jpg files that are either attached or emedded in the email. Also is there a way to adjust the sensitivity of the touch screen, it takes a lot of pressure to select the options.
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Jun 14, 2010
I have two separate business e mail accounts running on my E75. One uses mail for exchange and the other connects directly. I understand this is the maximum number of accounts I can have, so have to connect to my hotmail account via the web browser. None of that is a problem. The problem is that I can't open attachments sent to me by hotmail on my phone. i can see them at the top of the message but I can't click on them and open them. The phone is normally good at opening attachments on my work e mail addresses (word, excel, pdf etc) but with Hotmail there seems to be nowhere to click.
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Dec 3, 2013
My brother sent me a short 20 second video from his iphone last night he shot of his son and I want to save it to the phone, but so far no luck, any way to work around this or any apps that can doing this, or is this an issue that is hopefully going to be fixed in 8.1?
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Jan 7, 2013
I regularly receive e-mail attachments with the extension .log. These are ordinary text files, compatible with Notepad on a PC.
How can I open them on Windows Phone 7? The phone reports that "There's no application associated with this file type"
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May 26, 2010
I am using N97 with Nokia push email client. I am unable to find out how to download attachements from such emails.
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Jan 22, 2010
Bought this phone a week ago and went through nokias messaging set up. Receives email with no problem but no matter what I cannot open my attachments. Tapping on the attachments makes no difference and does not select them into another screen (if you know what I mean).Help please I have asked nokia and my phone provider but no replies using the support email systems?
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Dec 14, 2011
No way to send pdf or mp3 files in office, are we back to the old phones.
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Jun 6, 2010
I was trying to send 2 pictures(total size abt 2MB) as an email attachment using my IMAP mailbox and mail reached outbox, but it never sent out. Since this attempt my mailbox behaves wierdly and does not sync emails properly. So I removed the mailbox and I set it up again. Still there are few issues with sync but atleast emails are coming & going.
Also I tried again to send a very small size file as an attachment but in the compose email screen when I do attach the file, nothing happens and it automatically comes out of the mailbox. The email is saved in drafts folder with no attachment . can someone confirm if attachments are support by E72 email client ?I am on 031.023 FW and I have set up email using 'Other' option in the Set Email wizard.
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May 19, 2011
I'm having trouble opening .jpg messages I receive by email, I get a message saying, This attachment type cannot be viewed on your device, I restarted the BB but it's still not working, I have OS 6.
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Jul 28, 2011
I am unable to open attachments from one individual at a particular company, but I am able to open email attachments from other individuals at the same company. Prior to the start of this problem I was able to open attachments from this individual. I am trying to open these email attachments through my AOL account on my Pearl. I am also unable to open these attachments when I logon to AOL with my laptop; they show up on the new mail list but when I open the email, no attachment shows up. Is this an AOL problem or a Blackberry problem?
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Mar 31, 2010
I cannot open jpg xls ppt doc pdf files from attachments on my phone.It is very frustration that I bought the phone for the reason it was able to open most types of files.I even bought the premium edition of docs to go!I can't even save the attachments to a folder.
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