BB Torch :: Screen Unable To Work?
Jan 31, 2012
I was having an issue with the screen not working at all last week. I went to get that fixed (they replaced a flex cable?) Anyway, it seemed fine after that except that I have noticed that the screen wont work when the phone is closed. It will not diplay who is calling or who a text is from until I open it. I can see the blackberry uploaing when I reset the phone for a few seconds, and then it goes black and I cant do anything until sliding the phone open.My first thought is that there is something wrong with the way the cable was put in. It works better than ever when it is open, but not when it is closed.
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Sep 9, 2010
Everything on my phone is working fine except for email. This started when my service was cut off for a few hours because we forgot to pay the bill. At first no internet was working, but then I deleted a service book (something like blackberry internet 2) and everything works now including facebook, browser and BBM. I'm still not getting emails though. I have redone the registration and reset the phone countless times.
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Dec 29, 2011
I have had a 9860 Torch for 15 months with Orange now, with no problems to mention. The phone however started to play up, the battery seem to run dry very quickly and I had to put it on charge daily without having used the phone much, ie no bluetooth, not surfing the net etc. Then the phone started to go off when I took it off charge. The screen would go black and only the butons at the bottom would be alight. Nothing would happen if I pressed any of the buttons, and I am not able to restart the phone. I then have to put it on charge again, take the battery out and re-insert it, and it will start up again as long as it is connected to the mains. The battery indicator shows the battery is fully charged, I did however buy a new battery and downloaded the latest update just before Christmas, which seemed to solve the problem for a few days, however the phone has now reverted to the same problem. The phone works perfectly well when connected to the mains, but the screen goes black as soon as it is disconnected, and will only start up again if connected back up to the mains and battery taken out and re-inserted.
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Nov 17, 2011
My screen works fine when it's down, but the secound I slide it up the pixels go all crazy All the functions work but I can't see what's going on... The touch screen works fine when it's not slided up too..
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Aug 2, 2011
Looking for a bit of advice. I've brought a Blackberry Torch and the keys under the screen don't work.
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Apr 27, 2012
was working perfectly fine until i downloaded an app that you can now get for free from RIM until some date in may. anyways, i wiped my phone and it was working fine for a few days, then it stopped working out of no where. then for some reason when i upgraded bbm and had to reset my phone, the touch worked perfectly but then randomly stopped working again. It basically does not work at all, except for sometimes when my phone is plugged in. idk how to fix this, would re-installing the software get it to work again or should i just take my phone in?
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Jun 6, 2012
I have got a Blackberry Torch 9800 and the screen just wont work. It used to, but then it got worse and worse, and now the screen just wont work, the rest of the phone works but you cant see anything. When the screen did work if I slide up the screen then it would go all weird. When I press the unlock button, the lights come on like it works, but the screen wont?
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Nov 25, 2012
I have a problem with my blackberry torch 9800; the touch screen does not work!, I have tried to re-install the OS using blackberry desktop and re-set the phone by pulling the battery out and put it again but still they don't work!.
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Jan 13, 2012
screen will work then not reboot it returns then stops
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May 26, 2011
I have got problem with touch screen, I just reload, re-installed the software, one day without accu, still the touch screen doesn't work properly.
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Dec 26, 2011
My Torch 9810 touch screen doesn't work properly anymore...it works each time the phone has just been freshly boot or when a battery pull has just been performed and stops afterwards until another battery pull or boot is done. is this some sort of software problem? Can it be fixed? If it can, how? I tried upgrading to OS 7.1 but the same problem persists.
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Jul 22, 2011
I am a blackberry torch user. I just purchased the phone few days ago and I have an issue regarding the screen backlight. My blackberry torch screen backlight will always stay on while charging even when i have exit the bedside mode. I also have to tell all of you that i have set the screen backlight time to 30 secs. I dont know what have caused this issue to happen. it didnt used to be like this. I am able to replicate this issue. i find out that to make the screen backlight work normally again i have to unplug the charger and replug it back to my bb and the screen can off after i have exit the bedside mode. in conclusion, i have to unplug and replug the charger to my bb in order to have my screen backlight to turn off after i have exit the bedside. Does anybody ever come across this issue before? I am not sure what version of os that i am running right now but i can assure that i am on the latest os since i just updated the day i bought it from my computer.I also have to tell you that there is no exchange policy in the place i bought my bb.
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Aug 7, 2012
I am unable to type anything on the touch screen keyboard. The keyboard pops up when required but unable to type anything.I even tried removing the battery with the power still on and inserting it back but this did not help.
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Sep 8, 2010
For some reason my Torch will unlock by itself when placed in my case. The case was for a 9700 Bold and I tried at the ATT store with a pouch 'designed' for the Torch with the same results. The lock/unlock key is so sensitive that even in my pants pocket it will unlock.All of my old BB's would not unlock until I hit the 2 combo keys which was fine. At least the bold would stay locked in the pouch which was fine.
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Aug 9, 2011
I seem to be unable to access the Help Function from the home screen without having to complete a hard reset each time. The device is new and I suspect that I have a setting incorrectly placed but I have checked the obvious ones and am stuck.
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Jan 26, 2011
I recently updated my Torch 9800 to 6.0 etc. However, now I when I try to place a call by touching on a recent call on the screen, nothing happens. I have already done a soft reset, a hard reset, a factory reset, reinstalled, worked with AT&T, and have not been able to get this function back.
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Feb 24, 2011
I've been having an issue since I did the 0S6 upgrade to my torch 9800 where when I click on the screen display it doesn't completely open it just flashes quickly and then closes, it was doing it with home screen display and now it seems to have switched but now I can't change themes. Anyone else know of this issue or a solution
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Aug 18, 2010
I updated my N97, and after that my phone did not work properly, the old version was 2.0 and the new is 2.1, the charging light did not work and i get black screen when i turn my phone on.
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Mar 22, 2010
Problem 1:
The camera doesn't work. I open the camera application with both methods (button on side and icon in apps) but it does the red dot thing in the corner for about 4-6 seconds then disappears and applications tells me the app is running. I try to go to the app but it wont go on it.
Problem 2:
The green key, dialler and contacts icon on the home screen do not work at all. I have no way of opening my dialler as there is no option for it.
I updated my firmware to v40.0.005 last week. Please be aware the problems were both there BEFORE i made the update and are still here after the update.Is there any way of doing this without soft/hard resetting. Also, does soft/hard reset mean you lose the data in an app (eg your high scores in a game like bagatelle)?
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Jan 14, 2010
I'm a 1st time owner of a brand new 5800, this is my first experience with a touch screen phone and I was wondering since the screen is plastic and I absolutely hate scratches on my phones anywhere but especially on my screen, is there a way to put a screen protector on the screenof the phone and have the touch screen still work, will it be less sensitive or will it work at all?
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Aug 23, 2014
i buy last month new iPhone 5 in store just problem if I enable 3G for connection don't work with ,if I desable work with E connection
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Apr 30, 2012
I was talking to an Italian using bbm for a few weeks, then it wouldn't send one day, a tick appeared for 4 or 5 days and then a cross, no 'D' or 'R'. Pin doesn't work either.This Italian was going to move to the uk soon, could it be a change of country making it break? How do I fix it?
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Jan 6, 2012
for example i first start up my camera then imediately click on snap shot (doing how fast it can load) (i know its still loading a bit)it do sometimes hang on a black screen then a small portrait on the lower left, after that even i waited it is still there nothing happens.no choice but to click on the "back button"
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Jan 10, 2011
Have noticed that I'm unable to send / receive messages unless I'm connected to a Wi Fi network. I was in Singapore last week and the only way I could use messenger was to use my laptop as a hotspot using Connectify ad yes I did have data roaming enabled but I get exactly the same problem back here in Scotland, if I send a msg I get the 'pending' icon and nothing happens. I have spoken to my service provider today (Vodafone UK) and they said all the required features are in place, the settings at their end look correct and that I should post something here.
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Sep 30, 2011
I am using BB Torch 9800, I can see the BB logo on the top right corner of all other pbones but its not in my handset and thats the reason BB services do not work on my phone when I am using it thru a wifi. Can you explain me how it is to be done.
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Jun 10, 2011
BBM and Facebook wont work on WIFI ,before I installed a loadtalkslite applications everything was working fine using WIFI emails facebook APP and BBM but after i remove the loadtalkslite app i wasn't able to use BBM and FACEbook or receiving emails via WIFI
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Apr 11, 2012
I purchased a blackberry torch 9810 in Dubai from a Vodafone shop at the airport (brand new), I have had it for about 2 weeks and my keypad seems to stop working when it feels like it, it is usually the "ALT" and "n" key, I currently live in South Africa, where I can take my phone to be repaired? Should it still be under warranty even if I purchased it abroad?
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Aug 28, 2011
i have been going through some tough times the last month, all my blackberry keys did not work at all, only the touch screen worked, i gave it to a service center and then now all the keys but one work, thats the menu button
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Jan 28, 2012
I've changed my GMail password from PC and consequently I didnt receive any mail on my BB. I tried to change the psw on BB as well, but when I go to SETUP... nothing happens. The icon remain unactive. I tried to reboot and updated but no way to get access to Setup function.
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Dec 27, 2011
I received a BB Torch 9860 as a Christmas gift and have been having some problems with it. First of all, I had issues registering a BlackBerry ID and was finally able to register online and set up my ID. I then signed in on my device using the password I'd created, and this prompted a back-up, followed by a lengthy process which I assumed to be a restoration back to factory settings, based on what was appearing on screen.I left the device to complete this process, which seemed to take over an hour, and a message eventually appeared to tell me that it had been successful. From then on, I had problems with the screen freezing and all buttons and icons have been completely unoperational. I rebooted several times, removed the battery, the sim card and the memory card individually and then a combination of all of these things together, but nothing helped and each time the device restarted, the screen was still frozen. I then removed the battery while it was switched on, and this seems to have solved the problem, but I'm now really worried that I'm going to have ongoing problems.
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Mar 10, 2012
I am currently using a Torch and my BBM used to work on Wifi until a week ago, wherein it does not work on Wifi anymore. My Data Services is on and I have turned off roaming. Under service status, it says that my Blackberry Internet Service is Not Connected.
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