BB Torch :: Unable To Link Email Account?
Jul 7, 2011
I am unable to link my email accounts by clicking on Internet Email Account. When I click on this tab, nothing happens. Here is what I have tried:- Boot the phone when it is on- Checked the site http://<brand>.blackberry.com/rest/EmailClient/ , shows the error url could not be retrieved.
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Jul 4, 2012
I have an email account on my BB Torch 9800 that has been deleted yet still appears on the menu. Have removed battery twice to refresh but still appears. It is interfering with another account.
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Oct 31, 2012
I've just bought a second hand Torch 9800, but I'm not able to set up a private email account - only an enterprise account.
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Dec 4, 2011
I am new to BB and have successfully set-up 2 of my email accounts. The 3rd email account that I am trying to set-up is a Godaddy hosted account (1 of the other 2 accounts I have set-up successfully set-up is also with Godaddy - - it is an "Exchange" hosted account whereas the one I am having problems with is a "pop' account).
The steps I am following include:
Go to "Internet Mail Account" Click on "set up another email account" Click on "other" Enter my Email address and password, and hit "Continue"
The message returns saying that "your device had a problem connecting to the server"?
I have called Godaddy and they referenced particular port settings but I cannot find anywhere in the "set-up" menu that I can set the ports. They also recommended contacting BB...
After many, many tries on my BB device, checking and rechecking my account settings on Godaddy and my Outlook client settings...I just cannot get this to work.
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Oct 24, 2011
I am unable to validate my email account on my 9800 Torch even though I put in the correct email password. The reply is always PASSWORD INVALID. Please help, I am not getting my latest emails.
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May 8, 2011
Can somone tell me how to delete yahoo email accounts from my blackberry torch 9800, i get charged 5.00 a monthy for the two account from at&t i dont use them, when i go to the setup it does not do anything, there is no delete.
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Oct 27, 2011
I have 2 mail accounts on my Torch but for one of them when I reply an email, it does not show off any email account on the drop down list in order to use as outgoing account.
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Apr 18, 2012
i have recently bought a 9860 although i have regestered and sbscribet to bb servs i can not settup my e mail account the only i get when goto setup email is to activate an enterprice account ... have spoke to orange (absolute useless) thay say thay cant assist as blackberry problem cant get any assistance from blackberry.
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Sep 5, 2011
Up until yesterday, I was able to click on a link in my email and open the browswer with that link. All of a sudden, the screen dims, (with like a blueish tint) but does nothing.I have tried clearing the cache, a hard reset (volume up and on button) and even used the reset to default in the browser settings. This is both for the stock browser and Dolphin Browser HD.
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Dec 4, 2011
BB desktop software on Win7 unable to link via Bt to torch 9860, it says troubleshooting needed.. no driver on win7? However it works for transfer files from PC to device.
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Feb 20, 2012
how do i set up an e-mail account to be a default account if i have multiple e-mail accounts on my blackberry(torch 9800)?
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Jul 27, 2012
Unable to receive incoming email to 1 email account on BB Curve 9330. tried several times Sprint support on phone and at store. Able to send emails from that email but it shows only on desktop. Other email accounts are running just fine.
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Nov 10, 2011
I am trying to change my email settings as i changed my email account. When i go to "Setup", "Email Accounts", then click on "Internet Mail Account", it simply circulates back to "Email Accounts". It keeps doing this repeatedly. I have done a soft and hard reset (by removing battery) and have updated software but nothing seems to help.
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Aug 2, 2011
After a short time on an Android device (which I quickly got rid of) I am now back on a BlackBerry. I used to have a Bold, now I have a Torch.Now the problem is the following: on the Bold I had one BES email (I am the IT Manager of my company) and three BIS accounts (private mails).I moved the BES account on the Torch, no problem, but the three BIS accounts do not move for some reason.
I go to Setup=>Email accounts and the device reports correctly that "A new BlackBerry device has been detected. you mustmove email account(s) to resume email delivery to your BlackBerry device. Email delivery to your old device has been stopped."Following the list of three email accounts I want on the Torch.
I click "Move" and for any single email I have a screen that says "Device change successful. Validate your email account"I type email password for each account, click "continue", receive the message "Your password has been successfully validated.", click OK and exit setup and nothing happens.I still have the BES account but there is no trace of the three BIS accounts.I go back to Setup and the procedure starts again from the beginning.I am on Vodafone UK and the three email accounts are on Apple MobileMe (@me.com)
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Nov 12, 2011
Got a bb torch 9810 yesterday, Last night was great but today I can't log into my bb id account ... Iv reset my password twice and every time I try it just says unable to log into your blackberry id account !
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Jan 10, 2011
I was having hard time to verify my BB ID via my unit (Torch 9810) up to now, its been weeks already.I've checked my password and it's correct since I can log-in via web. But everytime, I tried to verify it in my unit I am getting this error: " Unable to login to your BlackBerry ID account" . I cannot open "My World" in BlackBerry App World because it prompted me to verify my ID.
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Mar 14, 2012
Unable to log on to app world made an account but my friend had this phone before me and I can't log on with my email n password it says something about enter username linked to this phone
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Jul 13, 2010
I am unable to set up email on my Nokia E72. When I am in the email setup wizard, I able to see list of email i.e. Ovi, Yahoo, Gmail. When I pick up Windows live hotmail to enter user ID and password, the email setup wizard takes me back to the previous screen that is in email setup wizard screen. It doesn't show any error message.
What i did already:Reinstalling the firmsoftware (031.023)Connecting whit a gmail and yahoo account (same result)
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Nov 7, 2012
I am a new user of BlackBerry (bold 9780). Since I have it I wasn't able to set up an Email account. When I click on "Email Accounts" in the setup, sometimes it brings me to the next step and sometimes nothing happens. In the case it bring me to the next step, when I click on "Internet Mail Account" it brings me back to the previous step. I have already contacted my provider and removed the battery several times but nothing changed.
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Jul 3, 2010
I cant make my company mail to my phone. Gmail ok, Hotmail ok but other mail problem..
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Apr 18, 2012
rebooted, checked settings, etc. Nothing works. Have a mac account that i have had for years.
Info:
iPhone 4, iOS 5.1
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Dec 4, 2012
im not sure if your able to help me, but i am not able to set up my email account ..it says that to activate my enterprise account that ive to enter details provided by my system administrator?? I had a BB previously and did this not come up before, previously i was simply able to add my hotmail details etc??
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Aug 27, 2014
My iPhone "lost" the password to my email account. I tried reentering the password but no luck. Deleted account and reinstalled. Still said password was incorrect. I can log on to the account via the web so I know the log in is good and the account is working. I installed a daughter account on the phone and that went fine. Tried installing the troubled account on my iPad and got the same password incorrect. In addition I've done the following:Â
Called ISP tech support
Called Applecare
Gone to Genius Bar
Reset phone
Reset network settings
Restored phone from backup.
Checked for profiles
Made sure I was logged out of the account when installing
Checked settings in iCloud. email doesn't sync to cloud or computer.Â
Next thing to try is to see if I can get the account installed on an Android device.
Info:
iPhone 5, iOS 7.1.2
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Jun 17, 2011
When I try to set a email account on my torch the phone crash
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Mar 17, 2010
I have an HTC Magic, unlocked - now on ATT - when I touch the my account icon, it tries to go to Rogers...which is no longer available. How do I keep it from doing so. (...cant find a way to reset the home link?)
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Dec 2, 2011
i am a previous owner of bb 8520 and has already an existing blackberry id.recently, i have upgraded to a torch 9810, but now i cannot login to my bb id account using my phone.however, i can login without problems with my id when using a computer.i cannot fully enjoy the features of my phone because of this.
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Jun 12, 2012
Last Thursday my phone got wet, I had it in rice til today, it looks like it works but soon as I try to get on it asks for my username and password, I put it in and I keep getting the message "unable to login to your BlackBerry ID account", can someone tell me what to do
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Jan 2, 2012
My text messages that i recieve are coming though with the date 23rd dec 2043 and its slightly annoying how can i change this? also i can not log into blackberry world my account it just keeps saying unable to connect you
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Jul 8, 2012
I have a smartphone BB9860 along with my Playbook. I just recently have problems downloading apps from my smartphone because of the message " Unable to login to your BB ID account." I thought it was my ISP but I was able to download apps from my Playbook using the same login details using the smartphone's internet connection. I even tried resetting my password but I notice that the attempt counter is not changing, so therefore I am entering the right password. I even check the date & time setting and it was set to automatic. I also tried a hard reset on my smartphore, but still the message is persistent.
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Apr 17, 2011
I have recently purchased E5 but am unable to add email account. I start 'add email' application and follow entire process (e.g. typing my email account and password, etc.). But funny that the handset just takes me to first step again ('add email') and doesn't show my email added earlier - I even restarted the handset and checked various menu options; doesn't show anywhere.
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Mar 2, 2010
I have a Nextel Blackberry 8350i that is set up on the Boost network and Im trying to set up a blackberry email account so that I can forward my work emails to my blackberry. When I try to set it up using the Nextel or Sprint link on the blackberry website, it tells me that: Your BlackBerry® Internet Service Account is suspended or deactivated. Please contact your wireless service provider at 1-800-639-6111. When I call that number, they tell me they cant help me because im on the boost network. When I call boost they tell me they cant help me because I have a NEXTEL blackberry...Can someone please help me get this email thing set up?
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