IPhone 5 :: Unable To Add Email Account
Aug 27, 2014
My iPhone "lost" the password to my email account. I tried reentering the password but no luck. Deleted account and reinstalled. Still said password was incorrect. I can log on to the account via the web so I know the log in is good and the account is working. I installed a daughter account on the phone and that went fine. Tried installing the troubled account on my iPad and got the same password incorrect. In addition I've done the following:Â
Called ISP tech support
Called Applecare
Gone to Genius Bar
Reset phone
Reset network settings
Restored phone from backup.
Checked for profiles
Made sure I was logged out of the account when installing
Checked settings in iCloud. email doesn't sync to cloud or computer.Â
Next thing to try is to see if I can get the account installed on an Android device.
Info:
iPhone 5, iOS 7.1.2
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Apr 18, 2012
rebooted, checked settings, etc. Nothing works. Have a mac account that i have had for years.
Info:
iPhone 4, iOS 5.1
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Mar 15, 2012
Unable to send outgoing email from phone using POP mail acct. Receive teh following msg: Cannot Send Mail. A copy has been placed in your outbox. The recipient (email address) was rejected by the server.
I've checked all the settings, removed and reloaded the email account all with same results.
Info:
iPhone 4S, iOS 5.1
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May 7, 2012
I have an iPhone 4 and am unable to delete an email account, when I go into the mail option within settings all of the account options and fetch new data are greyed out and unable to select. Ho to do it without having to restore factory settings?
Info:
iPhone 4, iOS 5.1
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May 27, 2012
I have had my phone for ages and all of a sudden it will not connect to my work gmail account. It's telling me my user name or password is incorrect and even thought I make sure, shut the phone down and restart it, it still says the same. When I delete and try to set it up again it tells me can not connect to imap?
Info:
iPhone 4
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Jun 4, 2014
Unable to send email on mobile outlook message the connection to server failed
Info:
iPhone 4, learner
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Jul 27, 2012
Unable to receive incoming email to 1 email account on BB Curve 9330. tried several times Sprint support on phone and at store. Able to send emails from that email but it shows only on desktop. Other email accounts are running just fine.
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Sep 6, 2014
How do I backup or copy an email account or individual emails from a former employer on my iPhone 5s. I can open the emails, but don't have access to the server - just messages on iPhone.Â
Info:
iPhone 4S, iOS 7.1.2
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Mar 21, 2012
Lets say if I have a new email i would like to use and would like to delete the old one off my iphone but it has all of my contacts on it, how do i transfer those contacts, notes, and calendars, to the new email account?
keep in mind that if i delete the email acount with the contacts, the contacts will no longer be on my phone as well as the notes. is there a way for me to transfer the contacts from the old email account to the new one so i can remove the old email account? too much spam.
Info:
iPhone 4, iOS 5.0.1
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Jul 13, 2010
I am unable to set up email on my Nokia E72. When I am in the email setup wizard, I able to see list of email i.e. Ovi, Yahoo, Gmail. When I pick up Windows live hotmail to enter user ID and password, the email setup wizard takes me back to the previous screen that is in email setup wizard screen. It doesn't show any error message.
What i did already:Reinstalling the firmsoftware (031.023)Connecting whit a gmail and yahoo account (same result)
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Nov 7, 2012
I am a new user of BlackBerry (bold 9780). Since I have it I wasn't able to set up an Email account. When I click on "Email Accounts" in the setup, sometimes it brings me to the next step and sometimes nothing happens. In the case it bring me to the next step, when I click on "Internet Mail Account" it brings me back to the previous step. I have already contacted my provider and removed the battery several times but nothing changed.
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Jul 3, 2010
I cant make my company mail to my phone. Gmail ok, Hotmail ok but other mail problem..
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Dec 4, 2012
im not sure if your able to help me, but i am not able to set up my email account ..it says that to activate my enterprise account that ive to enter details provided by my system administrator?? I had a BB previously and did this not come up before, previously i was simply able to add my hotmail details etc??
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Apr 17, 2011
I have recently purchased E5 but am unable to add email account. I start 'add email' application and follow entire process (e.g. typing my email account and password, etc.). But funny that the handset just takes me to first step again ('add email') and doesn't show my email added earlier - I even restarted the handset and checked various menu options; doesn't show anywhere.
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Mar 2, 2010
I have a Nextel Blackberry 8350i that is set up on the Boost network and Im trying to set up a blackberry email account so that I can forward my work emails to my blackberry. When I try to set it up using the Nextel or Sprint link on the blackberry website, it tells me that: Your BlackBerry® Internet Service Account is suspended or deactivated. Please contact your wireless service provider at 1-800-639-6111. When I call that number, they tell me they cant help me because im on the boost network. When I call boost they tell me they cant help me because I have a NEXTEL blackberry...Can someone please help me get this email thing set up?
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Aug 2, 2011
Ive just got my new BB Curve 3g but cant setup an email account. It just keeps asking for me to setup an enterprise account?? But i just want to use my existing hotmail account.Also I registered for the Blackerry bolt on, but dont know if its working yet because im unable to use the BBM or facebook app, but I can use the browser to access the web when im on WIFI.
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Jul 4, 2012
I have an email account on my BB Torch 9800 that has been deleted yet still appears on the menu. Have removed battery twice to refresh but still appears. It is interfering with another account.
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Oct 31, 2012
I've just bought a second hand Torch 9800, but I'm not able to set up a private email account - only an enterprise account.
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Dec 4, 2011
I am new to BB and have successfully set-up 2 of my email accounts. The 3rd email account that I am trying to set-up is a Godaddy hosted account (1 of the other 2 accounts I have set-up successfully set-up is also with Godaddy - - it is an "Exchange" hosted account whereas the one I am having problems with is a "pop' account).
The steps I am following include:
Go to "Internet Mail Account" Click on "set up another email account" Click on "other" Enter my Email address and password, and hit "Continue"
The message returns saying that "your device had a problem connecting to the server"?
I have called Godaddy and they referenced particular port settings but I cannot find anywhere in the "set-up" menu that I can set the ports. They also recommended contacting BB...
After many, many tries on my BB device, checking and rechecking my account settings on Godaddy and my Outlook client settings...I just cannot get this to work.
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Oct 24, 2011
I am unable to validate my email account on my 9800 Torch even though I put in the correct email password. The reply is always PASSWORD INVALID. Please help, I am not getting my latest emails.
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Nov 21, 2010
I'm required to validate my email account but I'm unable to remember the password.
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Nov 20, 2012
I bought this phone approximately 2 months ago. The dealer claimed the phone was new but upon usgae of the phone everyday, I began to believe otherwise. I have a full 4G internet plan on my phone and when I tried to setup my email for the first time, I was unable to access the option on my phone. Everytime I selected "setup internet mail account" , nothing happened. It was like the option didn't exist.Upon calling my service provider, I was informed that someone had my phone before and had their plan on it and it somehow blocked my ability to setup or change the previous email options and that it can only be accessed if I get the email address of the previous user, which is impossible because I bought it thinking it was new without any previous records. I tried everything! Factory restore etc! Nothing works because the option is somehow disabled. Is it possible to somehow rectify this situation? There must be some history attached to the PIN of this phone.
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Sep 26, 2012
When I first got it, about nine months ago, I set up my two email accounts and they worked perfectly. Then, some weeks ago I stopped receiving emails and I couldn't send either. I ended up removing both email accounts and then I set up one of them, tried it and it worked. Then I went and tried to set up the second one but I haven't been able to do so since.I go to Setup > Email Settings > Add > Gmail (the account I want to set up is on Gmail). I write the correct email address and password and click on Next, it says it's "Processing, prease wait..." and then every time it says "Update Failed".
I've tried also choosing Other instead of Gmail when trying to add the second account but at the end it gives me the same error, "Update Failed". have the BlackBerry Desktop Software 2.4.0 and I've looked there for an option to try and set up my second email account through the software but there just seems not to be such an option.'ve never had any other problem when it comes to the email or the internet connection in general.'ve been looking for a solution in the forum but I haven't found anything.
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Jul 7, 2011
I am unable to link my email accounts by clicking on Internet Email Account. When I click on this tab, nothing happens. Here is what I have tried:- Boot the phone when it is on- Checked the site http://<brand>.blackberry.com/rest/EmailClient/ , shows the error url could not be retrieved.
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Jul 20, 2012
I have purchased a used bold 9700 and after I set up my email address I still getting old emails from the previous user! his email account is not set in email options. is there anything i can do about it ?
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Jan 12, 2012
I have a 9780 and I can't configure my e-mail account, I follow the steps in the setup menu, but when I click on the icon "Internet mail account" does not follow the next step, return to the home screen configuration, please I need urgent help with this, I did the configuration of an email account but it was through the blackberry page in my browser but I can not do this again.
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Mar 21, 2010
I joined Nokia Messaging service, downloaded the last version software using my Nokia E71 phone. When I signed for the service it asked me for my email account details, so I could not put the settings manually. The hotmail account works fine, but the other account cannot send messages. I cannot change the outgoing settings using my phone and I cannot edit the information on the nokia messaging website.
The incoming server seems to be ok (mail1.doctors.org.uk) but I cannot change the server details : smtp2.realmail-asp.co.uk. My provider is Tmobile (they gave me this: smtp.t-email.co.uk) they were not helpful and told me that they mainly support blackberry. My email accounts were working fine until I installed Nokia Messaging. I find Nokia Messaging very professional for messaging, but unsure if I will be able to make it work.
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Jul 31, 2010
I am having trouble setting up a gmail email account on my Nokia E72. After upgrading the phone's firmware to the latest version: 031.023, the email setup crashes by quitting out after typing in the username and password. Sometimes it will say: "detecting account setting" but then it quits and no account is created.
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Feb 22, 2010
I am unable to add my Yahoo email account using the Nokia Messaging Mobile Email <https://netac72.vie.hosting.nokia.com/account/home.action> I was able to use it before and I canceled my subscription in yahoo because I signed up a new subscription using my Gmail account and it works with the Gmail. however, when I try to add another email account again which is my yahoo mail, it won't work with my yahoo mail anymore. Where using the Nokia Messaging you can add up to 10 email accounts. When I click the button that says ADD ANOTHER, it will lead you to the page where you ad your other email accounts and that email add must already exist, but after i fill up the box typing the correct existing yahoo email add, my correct yahoo password, and after clicking NEXT button, it just doesn't get across. the error shows "This email address must be added on the phone". So, i added my yahoo mail on my phone using the Email setting wizard on my Nokia E72 with the correct email ad and password. After adding it on my phone, I tried to do it again on the Nokia messaging Site and did it all over agin. And still it won't work on my yahoo. I still get the same ERROR!
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Jun 1, 2010
I recently upgraded to the Tour from the 8830 at work. My IT dept transfered all my information and there is a gmail email account icon, but the account doesn't work. I set it up again in the Email Setup section, but its not working. I removed what I did and the gmail icon is still there, but doesn't work. Can anyone help? My IT dept rep is an absolute ***** and has done nothing to help me with this problem besides telling me "well, I guess you just can't use Gmail on this phone", which is absurd since I could use it on the old one, so I know BB supports it.
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May 19, 2012
I am unable to receive email on my blackberry for my business account. I have tried everything: re-entering account information, changing password, service books, reconcile now, etc.
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