BB Torch :: Unable To Connect To Its Account
Jan 2, 2012
My text messages that i recieve are coming though with the date 23rd dec 2043 and its slightly annoying how can i change this? also i can not log into blackberry world my account it just keeps saying unable to connect you
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Jan 3, 2012
I cannot connect to my email account on my Torch. To do so I need to log in. I keep getting a message that I cannot connect to the server. It is possible that I am using the wrong username or password. Is there anyway I can access this info from my computer?
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Nov 26, 2010
I have an 8900 w OS 5, but recently set up a 9780 and it was able to connect to EXCH account using OWA web address. Does this mean I can save some money with my EXCH host and not have to pay for BB sync? (assuming I upgrade my handest obviously)
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Dec 18, 2011
I've been trying to log into the Android Market through my WIFI and cannot log into my gmail account. Tried everything from factory reset to keeping autosync on.
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Jan 16, 2010
I've recently purchased a N900, and I'm trying to create a new e-mail account to connect to my hotmail/msn account.
The settings I'm using are :
Incoming server : pop3.live.com
Outgoing server : smtp.live.com
But when it's all setup, I get the message :"Unable to connect to pop3.live.com. Server name or port number may be incorrect" Can someone tell me the correct settings please?
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Jul 9, 2011
I tried to set up an e-mail account and when I went on set up, email accounts, it said it couldn't connect to the server. Also when I try to log on to facebook, twitter, windows love messenger and yahoo messenger, it say that it cannot connect to the sever. What is the server and how do I connect to it?
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Nov 12, 2011
Got a bb torch 9810 yesterday, Last night was great but today I can't log into my bb id account ... Iv reset my password twice and every time I try it just says unable to log into your blackberry id account !
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Jan 10, 2011
I was having hard time to verify my BB ID via my unit (Torch 9810) up to now, its been weeks already.I've checked my password and it's correct since I can log-in via web. But everytime, I tried to verify it in my unit I am getting this error: " Unable to login to your BlackBerry ID account" . I cannot open "My World" in BlackBerry App World because it prompted me to verify my ID.
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Mar 14, 2012
Unable to log on to app world made an account but my friend had this phone before me and I can't log on with my email n password it says something about enter username linked to this phone
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Dec 2, 2011
i am a previous owner of bb 8520 and has already an existing blackberry id.recently, i have upgraded to a torch 9810, but now i cannot login to my bb id account using my phone.however, i can login without problems with my id when using a computer.i cannot fully enjoy the features of my phone because of this.
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Jun 12, 2012
Last Thursday my phone got wet, I had it in rice til today, it looks like it works but soon as I try to get on it asks for my username and password, I put it in and I keep getting the message "unable to login to your BlackBerry ID account", can someone tell me what to do
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Jul 8, 2012
I have a smartphone BB9860 along with my Playbook. I just recently have problems downloading apps from my smartphone because of the message " Unable to login to your BB ID account." I thought it was my ISP but I was able to download apps from my Playbook using the same login details using the smartphone's internet connection. I even tried resetting my password but I notice that the attempt counter is not changing, so therefore I am entering the right password. I even check the date & time setting and it was set to automatic. I also tried a hard reset on my smartphore, but still the message is persistent.
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Nov 1, 2011
I am unable to login to my blackberry ID account.
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Jul 4, 2012
I have an email account on my BB Torch 9800 that has been deleted yet still appears on the menu. Have removed battery twice to refresh but still appears. It is interfering with another account.
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Oct 31, 2012
I've just bought a second hand Torch 9800, but I'm not able to set up a private email account - only an enterprise account.
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Dec 4, 2011
I am new to BB and have successfully set-up 2 of my email accounts. The 3rd email account that I am trying to set-up is a Godaddy hosted account (1 of the other 2 accounts I have set-up successfully set-up is also with Godaddy - - it is an "Exchange" hosted account whereas the one I am having problems with is a "pop' account).
The steps I am following include:
Go to "Internet Mail Account" Click on "set up another email account" Click on "other" Enter my Email address and password, and hit "Continue"
The message returns saying that "your device had a problem connecting to the server"?
I have called Godaddy and they referenced particular port settings but I cannot find anywhere in the "set-up" menu that I can set the ports. They also recommended contacting BB...
After many, many tries on my BB device, checking and rechecking my account settings on Godaddy and my Outlook client settings...I just cannot get this to work.
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Nov 14, 2011
I have upgraded my old blackberry to a Torch 9860 and my old phone data was transferred, i can access my enterprise email. After downloading the Blackberry App World's latest version i am not able to login to the Blackberry ID account, while my username and password is valid as i am able to log in to the website using the same ID and PW.thing is working except the telphone and enterprise email, i am not able to setup my yahoo email or gmail accounts, coz everytime its leading to the verify Blackberry ID screen and when i key in it says " Unable to login to your Blackberry ID account" its not telling wrong password, there must be something i am missing during the setup process.
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Oct 24, 2011
I am unable to validate my email account on my 9800 Torch even though I put in the correct email password. The reply is always PASSWORD INVALID. Please help, I am not getting my latest emails.
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Feb 26, 2012
I am having trouble with my BlackBerry Smartphone. I have a Torch 9850/9860.The phone is asking me to Verify BlackBerry ID to continue. After typing the password, the message Unable to login to your BlackBerry account appears. I have changed the password so many times now it's not even funny to try and fix this problem.What do I do now? How do I fix this problem that reoccurs every time the phone needs updating etc.I apologise for my frustration but this is getting beyond nerves now.
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Jul 7, 2011
I am unable to link my email accounts by clicking on Internet Email Account. When I click on this tab, nothing happens. Here is what I have tried:- Boot the phone when it is on- Checked the site http://<brand>.blackberry.com/rest/EmailClient/ , shows the error url could not be retrieved.
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Nov 21, 2012
I changed carrier last week, until that everything worked fine, my yahoo, google and company emails. I use BIS.Now, I am not able to setup my company email, but my other emails work ok, m phone is registered. I use these emails since many years and had 3-4 different bb models, having no problem to setup all of them.
So, i tried my new carrier's website to create a new account, I got the following message:
Cannot create account: This action cannot be performed using a browser on a computer. Use the email setup application on your BlackBerry smartphone to create an account.
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May 8, 2011
Can somone tell me how to delete yahoo email accounts from my blackberry torch 9800, i get charged 5.00 a monthy for the two account from at&t i dont use them, when i go to the setup it does not do anything, there is no delete.
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Oct 27, 2011
I have 2 mail accounts on my Torch but for one of them when I reply an email, it does not show off any email account on the drop down list in order to use as outgoing account.
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Apr 12, 2012
Recently I have been unable to send messages from my Hotmail account on my BB Torch, the message initially appears to have sent OK then after a few seconds a red cross is displayed and the Message Status changes to General Failure.
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Apr 18, 2012
i have recently bought a 9860 although i have regestered and sbscribet to bb servs i can not settup my e mail account the only i get when goto setup email is to activate an enterprice account ... have spoke to orange (absolute useless) thay say thay cant assist as blackberry problem cant get any assistance from blackberry.
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Nov 14, 2012
When I go to App World to install app, when Verify Blackberry ID, it give me 'Unable to login to your Blackberry ID Account'. I had tried to reset my password and it was successful. I can login to my Blackberry ID on my PC browser.
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Aug 12, 2010
Let the guy in the store "sync" with Desktop Manager. No link through enterprise server until I can get to office computer but that's ok. I am trying to work through MSN account. But it won't receive emails, it won't send emails and it won't let me change the set up.
When I go into setup, it asks for the user name and password. I use my msn user name (inclusive of the @msn.com) and it says it is too short and must be 4 characters! It is! If I leave off the @msn.com, it says my info is wrong.
And I can't figure out how to remove the email account so I can try setting it up again.I did try to set up my gmail account - same issue.
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Sep 29, 2011
While trying to setup Gmail inside Email Accounts, I got error message:"Activation request failed. A service connection is unavailable."I am very much sure that my username and password is correct, every time I got the same message.And even I downloaded the Gmail app from [URL] the version is 2.0.6, but it is also not working.It starts and stuck on the loading screen. My wifi connection working fine.
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May 6, 2011
I have a Torch 9800, however it cannot connect to our 3G network here. my carrier is Digicel PNG. I have already tried setting it to 3G but it does not connect
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Mar 3, 2010
since yesterday i`m unable to connect my 9800 with Desktop software. "uable to communicate" i try device update -> No updates found/needed i try update of device software -< one tim work, then never again. PS. taskplaner sync options are in v6.10 lightyears better!
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Jul 25, 2011
We are based in South Africa and our BES(Express) server is also in RSA, now my CEO has just landed in USA but is unable to communicate with our BES server and thus have no mail connection. Can I change something on my side or on our cell phone service provider?
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