BB Torch :: Unable To Get Email Acount?
May 9, 2011
I been having trouble trying to get my email account password.I have a new phone and even if I try to reset or find my password the account can't set up on the phone.I came on the PC and first sent the reset to my old phone then realized I didn't have it with me, then I sent it to my new phone but it's not set up, then finally I set it to my friends phone hoping I would get the link but this still hasn't arrived considering it was last night I sent all three.Where do I go from here how would I set up my account otherwise as I don't want to make a new account.
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Jun 6, 2012
I am using Black Berry curve 9380. For last one week I am unable to open my email accounts in my phone. I can recieve the mails but not read and send mails through my phone. The error message which is being promted each time is : "Uncaught exception: java.lang.ArrayIndexOutofBoundsException"
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May 8, 2012
how can i download music from my itunes acount to my phone because i try to sync it and it says i need a version 10.5 or later?
Info:iPhone 3G, iOS 5.1
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Jul 11, 2011
I got my Sensation today (Yay) and decided to add facebook profiles to my contacts. But when I do this, every facebook friend of mine that has a phone number on the site, goes in to my phonelist.
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May 20, 2010
Just wondered how can I obtain an enterprise account (blackberry), due that my bb does't has a data plan to surf the web, so I need to use my home's WIFI router, becsause i can't configure my e-mail on my bb because I don't own an enterprise account.Also, I wanted to know how to configure my BB to send and receive SMS/MMS messages, because I can't atm.
BlackBerry: 8350i Curve
Carrier: NEXTEL MEXICO
BB PIN: 4027428A
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Oct 28, 2011
When I switched from bad Torch to the new Torch they sent me I was able to get email.But then when I went and backed up my old phone (so I could keep my contacts and calendar) and reinstalled my new phone I am now unable to use email. I get emails (for a 4 accounts) in 1 message folder, but I am unable to set up my individual addresses or respond to emails.
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May 29, 2011
I have created an email address with an @blackberry.com ending, and I cannot access it on my phone, and now there are password issues and my password was emailed to my blackberry email account which of course I cannot access for some reason
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Jan 20, 2010
I've had my new phone for about a week. I can recieve emails but after I reply and want to send, there is no send icon or send option in the options list. Also, I tried to open some attachments in an email and the phone said "timeout for sending request. Resend" When I pushed "yes" then the phone said "more request cannot be completed. Service book information not found"
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Oct 24, 2011
So I have a Torch 9800 and I need to setup a new email on my phone. I already have one email on my phone, but I need this second one as well. However, everytime I try setting it up, I can't get past choosing what kind of email it is. It doesn't open the app and I get a message saying that I need to check with my wireless service provider.
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Sep 21, 2011
Haven't been able to receive email since Friday. Have re-booted. Checked settings.
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Sep 9, 2010
Everything on my phone is working fine except for email. This started when my service was cut off for a few hours because we forgot to pay the bill. At first no internet was working, but then I deleted a service book (something like blackberry internet 2) and everything works now including facebook, browser and BBM. I'm still not getting emails though. I have redone the registration and reset the phone countless times.
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Oct 31, 2011
I had to switch back to my BB8300 because my torch messed up. I just updated everything for my torch and now my email won't verify. I am back to using my BBTorch 9800 and the message I keep getting is: Sorry, unable to continue your session. Please log in again. I keep trying to log in and get the same message.
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Jul 4, 2012
I have an email account on my BB Torch 9800 that has been deleted yet still appears on the menu. Have removed battery twice to refresh but still appears. It is interfering with another account.
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Oct 31, 2012
I've just bought a second hand Torch 9800, but I'm not able to set up a private email account - only an enterprise account.
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Oct 26, 2011
I have not been able to send or receive email for the past 2 days. It was fine before. Texts and browsers not affected
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Oct 11, 2011
i have been unable to access my email setup. I click on the icon and most times nothing happens, other times it goes to the next screen but that's it. I also can't access my personal email on the phone. Both my bb email acct and personal are there but only the bb email works. Is there a way to reinstall the email set up software or somewhere I can take the phone to have it done?
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Oct 26, 2011
I'm not able to activate my email accounts on my device, Each time i try to activate them it tells me to verify my email password and while it is processing, it tells me: "Sorry, unable to continue your session. Please log in again."
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Jul 18, 2011
I recieved my Torch a few days ago and set up my gmail account on the handset which has been working perfectly. I've had to change my password for gmail on my account. However, when attempting to access the email accounts set up my phone will not let me into the option. Everything else works fine except this. I need my emails for work but, as I can't change the gmail password on my phone or add/delete any form of email account it's a little frustrating, especially as I got this phone due to it being praised for how good emails are on Blackberry. Are they working on a fix for this? I can't even access the Blackberry Internet service even though I have registered my phone.
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Dec 4, 2011
I am new to BB and have successfully set-up 2 of my email accounts. The 3rd email account that I am trying to set-up is a Godaddy hosted account (1 of the other 2 accounts I have set-up successfully set-up is also with Godaddy - - it is an "Exchange" hosted account whereas the one I am having problems with is a "pop' account).
The steps I am following include:
Go to "Internet Mail Account" Click on "set up another email account" Click on "other" Enter my Email address and password, and hit "Continue"
The message returns saying that "your device had a problem connecting to the server"?
I have called Godaddy and they referenced particular port settings but I cannot find anywhere in the "set-up" menu that I can set the ports. They also recommended contacting BB...
After many, many tries on my BB device, checking and rechecking my account settings on Godaddy and my Outlook client settings...I just cannot get this to work.
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May 16, 2012
Model is TORCH 9810 version 7.0.0.585, platform 5.0.0.734 (suppose these codes refer to the software versions, am no IT expert). Problem: unable to permanently delete some messages, not all.
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May 17, 2011
unable to use the dete from handheld option
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Sep 21, 2011
I have a blackberry torch and just recently i have been unable to send pictures via email. I can send normal emails with just text etc but photos are coming up with the red X and the message is 'general failure'. I've been through all my setttings etc and can't figure out why this has happened as it was working fine.I have also checked encryption is off, tried resizing pictures and rebooting too many times to count!
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Oct 24, 2011
I am unable to validate my email account on my 9800 Torch even though I put in the correct email password. The reply is always PASSWORD INVALID. Please help, I am not getting my latest emails.
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Jul 7, 2011
I am unable to link my email accounts by clicking on Internet Email Account. When I click on this tab, nothing happens. Here is what I have tried:- Boot the phone when it is on- Checked the site http://<brand>.blackberry.com/rest/EmailClient/ , shows the error url could not be retrieved.
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Sep 27, 2011
Have a 9850 verizon for 1 day.I recieve email,I can hear it when it comes in and I can see the header but it will not allow mw to open it. I was able to open an email setup confirmation from Blackberry but that is it. In addition I cannot surf the web or connect to the web. Verizon told me a defective phone but all else seems to work fine.Could it be a firmwear upgrade?
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Mar 10, 2011
I changed my gmail password today on my laptop.Blackberry then sent me an email telling me to go to my email settings under "setup" to set up my new password. However, whenever I try to access the "internet email account" option from the email accounts setup page, I automatically get transferred back to the setup page. When I tried to access "internet email account" a few times in a row, my blackberry froze and I had to restart it.Consequently, I cannot access my email at all since I cant even type in my new password.
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Oct 5, 2011
I have never had a problem opening email attachments on my torch until yesterday. I have rebooted and made sure all my device software is up to date and still no joy.
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Jun 22, 2011
I am unable to access my email or text messages by clicking the feed indicator icons at the top of the screen.
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Sep 11, 2011
when i click on setup and then on email accounts, it returns to the setup page and then freezes.
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May 8, 2011
Can somone tell me how to delete yahoo email accounts from my blackberry torch 9800, i get charged 5.00 a monthy for the two account from at&t i dont use them, when i go to the setup it does not do anything, there is no delete.
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Apr 26, 2012
I recently purchased BB Torch 9860 with OS 7 and configured by personal and work email on BIS. I am receiving emails only in text format. In some emails with images that have hyperlink, I just see a link and images not displayed. All the images comes as an attachment in the email. My friend having another BB Torch is able to view emails as HTML. But he is with BES.
Is there any solution for my issue? I am not receiving any options in the email preference to enable HTML format for emails.
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