BB Torch :: Phone Stuck In An Update
Jul 14, 2011
I connected it to my computer and the desktop software came up and synced the phone and then said that there was a device software update. I clicked to let it update and everything seemed to be fine until it got to right near the end, where it's been stuck for over three hours. I don't want to disconnect my phone, but I also don't have any clue what to do. Can anyone give me some advice?
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May 11, 2012
my torch has started a wirless update but when getting through back up freezes between 8 an 20 % . Have noticed in forum that this is known but for a computer update you just take out this as a back up option but on a wireless update the phone is stuck if I do a battery pull and put itback after few mins it starts again and tries to update is there anyway to cancel update or solve this. tried pluggin into pc but doesnt do anything different.
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Jan 25, 2012
I've bought an new bb device now i am updating everything and it's getting stuck during update wat to do? Following is currently standing on screen for half an hour now
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Apr 7, 2012
I have a blackberry 9860 torch and its stuck on 18% on the software update, ive took the battery out twice , there no differnce and my blackberry desktop wont pick it up
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Jul 24, 2012
I have tried updating my torch to os7.01 this morning and the update stops a 10% through overall backup, cannot do anything with my phone so now.
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Apr 24, 2012
My Blackberry Torch 9860 is stuck on a software update. It gets to 10% of overall backup process and then just stops.
I cannot get into anything or use the phone. I have pulled the battery out and it goes back to the same thing.
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Aug 10, 2012
I had notice that it was time for my Torch 9850 to update its software, so I clicked Software Update and began. Last time, my phone went blank and multiple issues occurred. But, it started backing up data around 7 am. But, since then the percentage has stayed at 8%! That was over 6 hrs ago! And its not like its frozen cause if I put the charger in the battery amount and the little lightning bolt comes up as usual. Is the backing up suppose to take this long or is there something really wrong with my phone?
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Jun 30, 2012
I've left my phone for 2 hours for the software update and it's only done 15% and stays on there, I've done the alt caps key and delete key to restart the phone but now my phone is frozen.
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Nov 12, 2012
I tried to update the Blackberry Apps store as notified on phone.Now phone is stuck in a reboot loop.I have tried pulling battery and connecting to computer, pulling SD card and sim.
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Jun 30, 2012
I know my way around PC hardware and OS's.My problem sarted when I went to the T-mobile update. Phone stuck on "downloading update...", blue text on white background. Unable to boot into recovery, but was able to get into download mode. I found the correct ICS firmware update .tar file, but Odin 1.85 will not work. It always sticks on Setup Connection. Others fixed this by using differnt USB port and/or cable. Tried all 10 USB ports, nada; don't have another cable, but I'm out to get one this morning. I assume if I can get to download mode I'm not totally bricked. Only way I can get into d/l mode is to remove the battery, otherwise phone just boots to white update screen.I'm looking at a $200 brick! Wonder if I should just walk in to a T-mobile outlet and demand a fix.
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Sep 6, 2011
So I awoke to an update notification from VZW indicating that an OTA update was available for my D2G.I downloaded the update which took ~25 minutes it went through the restart and installed the software and then upon an auto restart after installation the phone showed a new M logo, transitioned to the pulsating droid logo and is stuck there.I've tried restarting the phone several time with no luck.
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Feb 27, 2015
I cracked my screen on my original 1520. AT&T sent a replacement device (via Insurance). As soon as I got the phone, I installed Preview for Developers and checked for phone update. After updating and restarting, the phone is stuck on airplane mode. When you go into settings and try to tap the button to switch to off it doesn't do anything, however, when I swipe it to the left the toggle moves but once you let go it goes right back to the right. You can toggle the airplain mode on/off in the notifications bar but the phone still shows it is on airplane mode with no data or phone service.
I have already turned phone off and on and have also hard resetted the phone to no avail. What is odd is before the update, phone was working fine with phone service and everything, now it's just stuck on airplane mode with no service, but everything else works fine.
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Jul 5, 2011
I reloaded the OS on my BB Torch 9800 and now when I start the phone it gets stuck on the licence agreement screen. I cannot scroll with either the touch screen or the track pad to accept.
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Jun 15, 2010
I Have Sony Ericsson w610i about 2 years and before one week. It started stucking and I had to put of the battery and making reboot to be unstucked. I tried to update it with SE update service but it stuck in the middle of the update and after that it doesn't opens. Only a red light blinks. I checked the battery but it is ok. So as I searhed I found out that the problem is the EROM or GDFS. I am trying to repair it with flashing programs, but nothing.How can i fix it?
Screenshots:
SETOOL2LITE
Identify
http://img202.imageshack.us/img202/1654/w610i.png
JD FLASHER
http://img405.imageshack.us/img405/2744/jdflasher.png
OFLASH ERROR
http://img143.imageshack.us/img143/7282/jdflasheroflash.png
OFS ERROR
http://img251.imageshack.us/i[....]80/ofsstartingfssevererror.png
SE King
Identity
http://img5.imageshack.us/img5/8121/seking.png
XS++
Identity
http://img130.imageshack.us/img130/97/97587919.png
It appears as Z520, but it is W610i!
Backup GDFS After Identity
http://img132.imageshack.us/img132/6471/xsidentifybackupgdfs.png
Flash After Identify
http://img693.imageshack.us/img693/3593/xsflashingmode.png
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Nov 22, 2014
Like others, I tried the software update, and then my phone constantly got stuck at the four little circles at start up. I followed some instructions I found on AndroidPit:
1. From a powered off state, press the Power button to start your Nexus 5. When you see the Google logo press and hold the Volume Down key and release when the device vibrates.
2. Use the volume keys to highlight Recovery Menu and press the Power button to select. This will bring you to a screen with an Android on its back.
3. Hold the Volume Up key for 5 secs then release and a new menu will appear.
4. First off, you can use the volume keys to select Wipe Cache Partition. This will cause your phone to restart. once this is done, re-do the previous steps to get back to the same screen (the one that Wipe Cache Partition was on).
5. Highlight Wipe Data/Factory Reset and select using the Power key. Scroll down to Yes, Delete All Data and press the Power button again to select.
6. Your Nexus 5 will now wipe your data and reformat.
7. On the next screen hit the Power button to select Reboot System Now.
It has been 40 minutes now and it's stuck on 'Formatting /data'. Is this normal?
I've only had this phone for a couple of months and it was functioning perfectly until now I haven't rooted it or anything.
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Sep 27, 2012
I am using a Blackberry Torch 9800.A few days back I updated the app world and facebook and since then the phone reboots every after few minutes, I can't play any mp3, no ringtones.Basically no sound whatsoever.What I have done : 1) I took a back up of the device on my PC using the Desktop Software and updated the version of my phone - Still the Same. 2) Reset my phone to factory settings - Still the same.
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May 13, 2011
I just updated the operating software on my Torch last night as I went about doing other things. It remained plugged into my laptop overnight, during which time the laptop went into sleep mode. When I opened up the screen this morning, the BlackBerry dialog box said the update was completed successfully; however, I have been unable to turn the phone on at all. I get no lights, no sound, nothing!
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Apr 13, 2012
Can anyone help me my blackberry messenger status has collapsed i have know idea how to correct this darn thing.So annoyed.I was backspacing my previous status and for some reason my status is not giving me any option to set any status or what so ever.I cant even click on it or nothing.I tried deleting mt BBM but it doesnt want to i tried reinstall it still nothing.
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Apr 11, 2012
I have been sent a replacement handset via orange, they updated everything at their end with the new pin for it.I cannot access anything blackberry on the handset, checking on the balckberry pages on the internet using my pc it shows that blackberry thinks i am still using my old device.How do I update blackberry to show i have a new device/handset
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Jan 20, 2012
I have a Torch 9800. I have changed the password on my email accounts, but now I cannot update the email account settings on my phone. I have tried accessing via the setup menu, where nothing happens when I select "Email Accounts" (even after a hard reboot), and through the Options menu in the messages folder. When I access it from there I get a message that says to contact the service provider.
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Sep 12, 2010
I am new to BB and have had the Torch for 2 weeks.Today, while on the phone, my call has been interrupted by an update.The call is dropped and the phone shuts off to complete an update.Is this normal? Do I need to change some of the options?
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Feb 21, 2012
My Torch appears to be a little bit poorlyI got an update to BBM which I installed, then it asked for a reboot, which I did Now its stuck on a reboot cycleI tried to enter safe mode (to uninstall the problematic application) to no effect.Then reading this wonderful site, tried the fix here url...yBut am unable to do so(When I plug in the phone I do not get the option of USB-PIN: UNKNOWN Its either blank, or I have my phone with its PIN number listed.Either way when I try to enter the app loader, the reboot sequence has started again and I'm again unable to get into the phone.unable to update os via desktop manager as phone keeps rebooting itself
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Oct 8, 2013
I started to download the 4.3 update (AT&T) and it still shows its downloading but it's been stuck on 4.0 mb for a long time now. Is something wrong? Should I try to restart the download somehow?
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Mar 19, 2012
My phone restarted itself but got suck just over half way after taking the battery out 4 times i has finally started but half my icons are missing and the ones that are there are miniture and disappear, i cant go into anything . the background has changed everything has changed its all out of place.
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Feb 9, 2012
What can I do? Was downloading BB Music and now Telus is telling me to buy a new phone. It's not like I broke it. Anyway of wiping it or getting it to stop rebooting 3/4 of the way and starting over
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Nov 5, 2011
I used wipe function given in BBSAK, now i stuck with Error 507. how to load new OS 7 on torch 9860.
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May 17, 2012
can anyone help me with my iphone 3 8gb it will not update and is stuck on 4.2.1, everytime i stick it on itunes it just moves the update to a later date everytime?
Info:
iPhone 3G
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Aug 17, 2012
I downloaded an app last night and as soon as it installed my phone started to reboot.Since then it has just been on a reboot loop. The white line gets nearly to the end then a red light comes on and it starts all over again. I have tried a soft re-start: alt shift del a battery pull (loads of times!) I have tried to log on to blackberry desktop manager and resettle whole phone but it tries to connect to the phone every time! I am stuck at what else to do
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Dec 16, 2011
I just got my device back from the repair depot. I sent it in b/c I cant charge my battery. Everything else worked great on the device. I was told that it was out of warrenty and it was sent back. (Not a problem, I have a broken screen 9800 that I was using to charge my battery in the first place)When I got my device back, it is stuck on a white screen that gives me an option on testing the camera, LED, FLASH, etc.. But it does not give me the option of exiting or anything. When I plug it into Desktop Manager, I get that it doesnt connect and gives the options of retry or upgrade. So I go and press update, it connects and starts working. It gets upto the JVM and then it states that it can not connect to the device.What can I do here? It was fine (software wise) before I sent it off and the depot screwed it up!!! What steps can I take into getting my Torch back to where it was?
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Apr 22, 2012
I recently downloaded the new BBM app, and the icon disappeared from my phone.I tried rebooting several times, and it finally appeared, but it wasn't called BBM, rather net_rim_something.When I clicked on it, it said "missing resource files" and wouldn't load.I also noticed that my BBM connected apps (Facebook, etc) were not loading properly.So I backed up my BBM contacts, and deleted and re-installed, but there was no icon again.I checked this forum, and found a similar problem, and the solution was to check if the software needed updating, which would fix the problem.I checked on my Torch, and it said there was an update available, so I downloaded it. It downloaded fine, and then asked if I wanted to install it, and gave a warning message that it might take 2 hours or more.This was fine with me, as I was going to bed soon, and wouldn't be using it.Before I went to bed, I noticed that it was rebooting.I figured I would just leave it and go to bed.When I got up this morning, I noticed it was still rebooting.The white bar would go all the way across, then it would go to a white screen, go black again, and then start over.I checked the forums again, and found a similar issue, which said to pull the battery and replace it. Did so, and it didn't work.I have tried several times, and even left the battery out for 2 hours, in the vain hope this might work.I tried connecting to BlackBerry Desktop to do a restore, but it can't connect to the phone, because it is stuck in reboot.
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Jul 15, 2011
I recently got a blackberry torch. I didn't have any problems with it at all until Wednesday and it's still being weird. I will click on something (a picture I want to look at BBM, Facebook, contacts list, etc) and it will go to the loading screen and stay there for a good two minutes - sometimes more every time. It makes it impossible for me to do anything. I tried deleting things that I didn't need, and I checked my memory.. it all seems fine. Like I said, it was always fine, I hadn't done a single thing different, and all of a sudden it started doing this.
I also thought it was because I need to do an update, and I checked and there are updates that need to be done, however I just moved and I cannot find the disc that I got when I got my phone anywhere.
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