BB Desktop Software :: Folder Is Missing Error
Feb 19, 2010
DM 5.0.1.28
Outlook 2007
Storm 9530
I was able to sync fine before I formatted my hard drive. Now, when I try to configure my sync settings, the, "Folder is missing..." error pops up when I click Finish (the last step). This happens for every setting I try, calendar, address book, memos, tasks.It seems that this is quite the problem, many threads with this question, but no clear answers. Can anyone walk me/us through a solution for this problem?
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Feb 10, 2010
After I installed the new operating system I lost a feature. Both my husband and I have the Tour. For example, if you highlight the Games folder and press the Blackberry options, one Tour can choose "edit folder" and pick a new Icon. The other Tour mine is missing that choice. Any fix? If I create my own folder, I have the feature, but not for my Games, Applications and other folder that were there in the old OS.
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Apr 14, 2010
Updated my Blackberry software to v5.0 on my Tour 9630 and now I'm missing my AOL email folder. Now receiving my emails in my messages folder. Does anyone have a solution to getting my AOL email folder back and getting my emails sent there as well. I've tried a couple things with no luck!
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Jan 3, 2010
My battery came out, and when I turned my Blackberry Curve 8900 back on , my SMS folder was missing.I was able to find it by:
1. Clicking the blackberry button
2. Clicking messages
3. Clicking the BB button again and scrolling to "View Folder"
There I have options like "browser messages" "facebook messages" "mms inbox" etc.
There are two sections SMS inbox and SMS outbox. I can get to my text messages that way, but its really tedious. If I click on SMS inbox it takes me to what used to be my text screen. When I click the BB button again, there are no "move options"Anyone know how to get it back to being its own icon on the front screen?
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Mar 29, 2010
After recently updating the Desktop Manager to 5.0.1, the Redirector no longer operates. When opening it, i get the error message."Desktop Redirector has encountered a problem and needs to close. We are sorry..."
I've unistalled Destop Manager, reverted back to 5.0.0 and I still have the same issue. This was and is currently setup with my Outlook 2003 (SP3) exchange server to forward my work emails, and it worked up until I updated to 5.0.1 last week.
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May 17, 2010
I've got a BB9700, Bold 2.At home, Outlook, it syncs happily. At work, with Lotus Notes, it crashed when "updating the devide calendar". There was no issue a few months ago doing exactly the same thing.I'm not sure if it's related, but for some stupid reason I installed Facebook and accidently got the calendar to sync with facebook. I have now removed all entries for the Facebook calendar and al the Service book for Facebook calendar, so it now doesn't appear anywhere.
Facebook is blocked by works firewall, so I therefore assumed that was the problem, hence deleting all my calendar entries associated to Facebook.I've tried syncing with both Bluetooth and the cable.
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Feb 17, 2010
I am new to the community and would appreciate any assistance. I have two recent problems for which I am seeking troubleshooting advice. The priority problem is mentioned first below.I've just encountered this error message, "For help resolving this issue, refer to KB19454 in the BlackBerry Desktop Manager Knowledge Base" when attempting to sync my Curve 8320. I use a Mac, and I haven't run into any difficulties syncing since downloading the newer version of the Desktop Manager for Mac in Dec/Jan. I haven't been able to download the latest update though. I did see an early post by someone with the same difficulty, but I was unclear of the question posed, and thus I am hopeful for potential suggestions for resolution.The additional problem I've recently experienced is that I can't compose an SMS/MMS message. I can only reply to someone's message. When I try to simply send one, the screen defaults back to the list of messages. Please Note: I do not have wireless on my phone. I utilize Blackberry Desktop Manager Version 1.0.1 .Please also note that I am not able to access electronic messages daily but will attempt to return any responses/inquires as quickly as possible.
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Apr 27, 2010
Hi when i want to sync my 9700 i am always getting the same unkown error message..DTM is version is 5.0.1.37 The 9700 is up2date as far as dtm is telling me.
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Mar 30, 2010
I've tried a clean uninstall and reinstall the Blackberry Desktop Software version 5.0 and keep getting this message Desktop Mgr exe: Application error - Instruction at "0x004e6535" referenced memory at "0x04480013". The memory could not be read.
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May 24, 2012
How do I get my pictures to my pc that I take on my iPhone
Info:
iPhone 4S, iOS 5.1.1
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Feb 3, 2012
found somewhere on the board that you should go in de message folder-options- then desktop -> but i don t have that icon!!?
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Dec 14, 2011
I am a new BlackBerry user. I am using Outlook for my corporate email with BlackBerry Enterprise server, and Im also using a personal hotmail account.On my display I have two folders, my hotmail icon and Messages icon. I cannot found the Desktop folder icon, and I need to have my emails separated. I can only see my corporate emails on the Message folder, joint with personal email Blackberry Messages, WhatsApp messages
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Sep 13, 2010
I have a new Torch. The other day my phone ran out of battery and when I rebooted, my "desktop" folder with my work email was no longer on the phone. I am still recieving work emails in my "messages" folder, but the email folder is nowhere to be found. My company has reactivated my account about 5 times and I have taken out my battery at least 10 and it still does not show up.
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Jul 21, 2010
I just bought new blackberry bold 9700 , and i did restore from my old blackberry bold at&t carrier.the new bold 9700 carrier is [ZAIN KUWAIT] anyhow i tired to find the folder setting icons and i can't find i did my own setting folder , how can i bring the setting folder back i mean the exactly folder not custom?
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Aug 10, 2011
my sent message folder is missing blackberry 8900
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Oct 16, 2012
Missing email folder icon on BBT 9800 - Where did it go?
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Apr 10, 2012
Ringtone folder missing from my library - went into EDIT / PREFRENCES and there no Ringtone option !
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Aug 12, 2015
After installing a custom rom my s6 is bricked. Installed original firmware but nothing. Recovery give me this message.
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Aug 16, 2010
I duly upgraded to Blackberry Desktop Software 6 when notified by automatic update check. Unfortunately, I had to downgrade back to 5.0.1 as I could not complete Organizer synchronization - I kept getting an error message saying that an unknown error had occurred. There didn't seem to be any log files I could look at to see what might be causing the problem.
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Jul 25, 2014
I got a brand new Samsung Galaxy S5 a week ago. Well I have that little problem with it that whenever I download a pic from for example Google or Hangouts I don't have the -Downloads- folder in my gallery. They do not show up anywhere except if I go to "My files - internal memory - downloads" but nowhere in the gallery. In the gallery I chose the option to show every pic which is saved to the device but they don't show up only camera photos, screenshots. Nothing else.
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Jan 25, 2011
i was navigating with my phone the other day and i think the battery was low. Everything was running very slowely and somehow i accidentally deleted the first mail folder on the start screen. I can't remember what that folder was called but it included all the email addresses that i have plus messages as far as phone messages...it was a sort of summary folder i think. So is there a way to restore it? I didn't see that i was deleting or moving. Just saw the results of the folder not being present anymore.
The other problem that has existed since i have had this phone is that two of the email addresses never show the emails. If i go into the folder it says simply *no messages* and yet there is at the bottom of the screen what you see in the attached image....that there is a message. Plus at the top there is a little notification icon saying the number of unread messages.
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Jun 21, 2011
Today may be the first time I attempted to transfer photos from my Atrix to the PC. I am running Windows 7 Pro-64bit. After connection via cable, I select USB Mass Storage for the USB connection. Windows throws up a box that asks "Do you want to scan and fix Removable Disk?" I select "continue without scanning. In Windows Explorer there appear to be far fewer folders on the card than when viewing in Astro, but I did not do an exhaustive check. Of immediate concern is that the Camera folder is not visible under DCIM, thus I can't retrieve my photos over the cable. Should I back up the card directly to the PC via microSD adapter then let Windows scan and fix next time over cable?
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Jun 29, 2011
My email settings icon is missing in my Setup Folder. I only have three icons available in my Setup Folder; the icon for Setup Wizard Wi-Fi Settings and Bluetooth Settings. how I can retrieve the email Settings icon on my BB Bold 9700 so I am able to set up my internet email account on my BB?
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May 22, 2012
I must have accidentially deleted my APP store on my I Phone, It's in the Settings though. How do I restore it? This has been bothersome for quite some time and i'm unable to transfer any new apps from I tunes onto my Phone. I've tried reading throught the user guide but it's not sinking in. I've reset my phone, done updates, etc.
Info:
iPhone 4, iOS 5.1.1
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Mar 21, 2010
I am running Win 7. Just can't seem to get the desktop software installed without the Error 1406 coming up. I have tried doing a clean uninstall a few times but still can't get done. I have no trouble with getting it done in XP on my other compters!
Here's the full Error message:
Could not write value discription to key SoftwareMozillaPlugins@Rim.com/webSLLauncher,
version =1.0. Verify that you have sufficient access to that key or contact your support personnel.
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Jun 20, 2010
I have a Tour & did an OS upgrade through Wireless Update. I had 3 folders in Contacts(top of each contact had three different sync references). Looks like there is 2 of the folders and missing one. How can I set up Blackberry Desktop to sync with one of the missing folders and just get the contacts that that folder or "sync" description?I guess I need to know where and how to find the one folder as well.I do not know if folder is right term. On my contacts the top says "Synchronize Using: Unknown" or Synchronize Using: Desktop". I know there was a third and can not remember the heading.I just need those contacts in that sync.Hopefully I am communicating this correctly.
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Oct 13, 2010
After we reseted my W580i phone today the folder Icons which was located in pictures is missing. As far as I remember it was there by default and I had used the pics with different faces for my contacts. Is there any possibility to get back these files?
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Mar 11, 2012
When I upgraded my desktop software it found a software upgrade for my phone, when that was done my BBM is missing from my phone. I restored a backup file to the phone but BBM is still gone. How can I get this back?
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Nov 7, 2012
desktop software for mac (missing)?
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Dec 3, 2012
My phone numbers saved on the device are missing in the contacts folder but the messages with those numbers are still in the messages folder withthenames and numbers properly written.how do I get the numbers back on the device? My phone is Nokia asha 200.
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Feb 6, 2010
I upgraded Messenger and now there is no icon on my desktop or anywhere in my list of icons. The program is functional. I can receive IMs. I just can't initiate any because I have no icon.
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