I recently updated my bbm on my phone from my phone and had to restart the phone and so I did, but now it is in a reboot cycle it loads completely then it goes off and starts again, I tried connecting it to the computer without the battery to update the software like I read on another forum page, but it is saying there are no new updates found
View 6 RepliesMy 9360 keeps on rebooting. I did the battery pull, press back button till reboot is done but it doesnt work. I also connected it to my pc to "update" as a previous person was advised but the 9360 is still rebooting.Perhaps the 9360 was'nt a good choice?
View 1 Replies View RelatedA friend and I have the blackberry 9360, and we've both found it randomly decides it wants to switch itself off and reboot about 3 times a day. Her phone was a day old when it started to do this, mine is about 4 months old.We've experienced this problem on OS 7.0 and 7.1.
View 9 Replies View RelatedMy blackberry just keeps on rebooting. When finished the red light goes on for a while then it goes of and the whole rebooting process starts again. It also does not connect through usb to the computer
View 7 Replies View RelatedMy blackberry curve 9360 got stuck while trying to upgrade the "evernote" app. I waited for 10 mins but then pulled out the battery to do a hard reset. Now the phone keeps rebooting in a continuous loop.It shows the loading screen and when the bar is complete, the red LED turns on and the screen just stays blank. If i press any kep the loading bar appears again as empty and goes onto complete and then again the red LED turns on.I can't connect to PC through the Desktop software and it shows an error with Retry, Update and Close options. Tried "Retry" many times and update says no new updates for your phone but can't still connect.I can't find the Apploader folder mentioned in some posts from where you can get the device to connect in my "Research In Motion" folder in Program files. Maybe because I'm on OS 7 or the desktop software is another version.Please help me on how to get my device back on. I am ready to lose the data if there is some way to do a hardware reset or OS reinstall which doesnt require the phone to boot.
View 9 Replies View RelatedI have had a Blackberry Curve 9360 for about seven months now and everything was fine for about three months, then all of a sudden it started to switch off everytime I took a photo or used the internet/facebook. I took the phone for repair and it was replaced, as soon as I turned it on and charged it it started to happen again, again I took it for repair and it was replaced again, this is the third replacement I have had in two months and all of them are doing the same thing.
View 5 Replies View RelatedI put my phone down for like a minute, when I came back it was rebooting. I thought my phone was just messing about so I left it to start but when it got to the end of the reboot the little timer thing came up on the top left corner and then it all went black and it rebooted all over again and the same thing happened.
View 2 Replies View RelatedI have had my BB Curve 9360 for 7 months and for the last month the phone has been experiencing problems with rebooting itself.
The phone reboots itself approximately 5 or 6 times a day which is quite annoying as you have to deal with the irate persons who are continuously met by your voicemail as your phone is off or awaiting secrity info (PIN) without your knowledge.
My blackberry 9360 keeps rebooting, gets to the red light then reboots again.
View 3 Replies View RelatedOS : 7 Problem: I did a battery pull and it is been rebooting continuously for the past 2 hours.
View 7 Replies View RelatedMy wife's phone has just got stuck in a rebooting loop after an appworld upgrade.
View 3 Replies View RelatedMy blackberry 9360 is giving me some problems, when I turn it on, it comes on with the blackberry loading screen, and it loads a 1/4 of the way then it turns off and a red light shows and it starts again. I've left it doing this on charge and it won't stop, I've let it run its self out of battery and it still does this when I try again.
View 1 Replies View RelatedI just upgraded some apps on my BB 9360 of just a few days after which I tried restarting the BB over an hour ago. But it just keeps rebooting over and over again without the phone coming up. I charged IT for over an hour thinking probably the battery was low, but to no avail. What to do as the BB just keeps rebooting.
View 1 Replies View RelatedI have had my bb curve 9360 for about 4 weeks now it has been working fine until last night it turned off and now it keeps rebooting have connected it to my computer. I have done a repair on it but it is still doing the same thing and has now been in repair on my pc for about 2 hours and it not doing anything.
View 1 Replies View Relatedi tried to update my curve but now it keeps rebooting and then saying linking java and the rebooting again. i tried to connect it to blackberry desktop software but i cant because it keeps rebooting.
View 1 Replies View RelatedI have a curve 9360 which i got from india and I'm currently in UAE. I tried to update the OS from desktop manager but it doesn't show any updates though my OS is 7.0. Is there anyway to make the desktop software to detect the update? If not then i will be trying to update it from apploader. I want to know that I got the blackberry from india, and it must have an OS for the carriers of india. So can I install the OS which is offered by the carriers of UAE on the RIM website? Will it have any effect or harm?
View 7 Replies View RelatedI have been trying to update my 9360 to OS 7.1 since last night, but I could neither back up my phone nor update, the connection is alright and it has already started the backup/upate process, but it kept stopping at a certain point, and GOT STUCK, I had no choice but force remove the USB to solve it, anyone had experience like this? and know how to solve it? or how can i get tech support from blackberry?
View 1 Replies View Relatedi was updating my blackberry last night, and its still on 7% which its moving of that. it wont let me do anything on my phone, ive tried taking the battery out and thats not done anything thats just put it back to 7% again. i need my blackberry for tomorrow so does anyone know how to solve this problem?
View 9 Replies View RelatedMy son has a blackberry curve 9360 and was doing an update. The phone was trying to restart to complete the process and has got stuck. It keeps trying to restart over and over again. We don't even get to the menu. We have tried removing the battery and tried to restart by pressing the alt, aA(arrow) and del button together but it doesn't work.
View 1 Replies View RelatedI woke up this morning with an icon for the OS 7.1 update. So I started it probably around 7.30am. It is now 14.00pm and the screen hasn't moved from "Back up your device" "Social feeds 0%" and "Overall Backup progress 10%" since about 12pm.Is this normal? How much longer can I expect it to take? I can't do anything with my phone and it is stuck on that screen.
View 8 Replies View RelatedI have a Blackberry Curve 9360. i invoked a software upgrade on my phone and it has been frozen for the past 36 hours on the Backup screen. It keeps getting to the Overall Backup progress of 9% and stopping(Social Feeds). I've tried connecting it to the desktop manager but it does see it as being connected. I've tried taking battery out to reset, I've even followed instructions and tried to safe boot by restarting and holding escape key. But all this has not done anything it just goes back to backup screen and freezes at 9%.
i havent been able to use the phone for over a day.
my phone came up with needing to update the software so i have selected for it to do it. However it has reached the stage where it is backing up my data but it has now stopped on 12% overal completion for several hours. i took battery out and tried again but it has again reached the same point and doesn't seem to be making any progress
View 1 Replies View RelatedMy son received message this morning on his phone saying it needed updating, he started the update. It is only on 13% now, saying it is backing up his data. Has said this now for 11 hrs. We can't do anything with the phone, it wont go off this screen. We've tried taking battery out an restarting phone but when it comes back on the same screen comes on again.
View 2 Replies View Relatedmy 9360 updated to the latest OS bundle (low priority update but I thought I'd run it anyway) and now the internet is not working - facebook and Twitter won't let me log on saying that my data plan doesn't support the application, BBM is not working and emails are no longer synced with my gmail inbox.
View 1 Replies View RelatedMy curve 9360 have no software update icon on desktop and no software update in the Option/Device menu. how to proceed software update in this case?
View 1 Replies View RelatedI have a Blackberry 9360. I've just run the Blackberry Desktop Software. It shows that I can update the software for my phone. However, whenI try to it comes up with amessage that says an error occurred, and I can't install it. My internet connection is fine. I've tried this a number of times with same result !! Any ideas what's wrong, or how to fix it ?Also, when on Blackberry Desktop Software and I click on 'pictures' under te Media Sync, it shows I have no pictures. I did have pictures, and pictures show up against my contacts, so I don't know what's happened, or if this is related to my updating problem. If I click on 'Music' I can see a message that states that I have insufficient storage to media sync.
View 1 Replies View RelatedMy blackberry curve 9360 has been stuck at 8% on a software update for 2 days now and I cannot do anything with it. I've tried taking the battery and sim card out and nothing happens. The radio is off and nothing is coming through...
View 1 Replies View RelatedI've tried syncing files to laptop. As soon as I connected the USB cable it prompted me for a password. I have no idea what the password is.I've also receive a software update request. Currently operating on version 7.0.0 bundle 2259. I have never download the desktop software for blackberry?
View 3 Replies View RelatedI'm trying to update the os on my Blackberry Curve from 7.0 to 7.1. I started at 6pm last night and 18 hours later the phone is still continuously rebooting. Should I pull the battery out?
View 2 Replies View RelatedHave had the same problem on some of our Curves with the 7.1 update. They can't scroll through text message/message conversations using the trackpad. With the 9360s its fine as if we downgrade to 7.0 the problem doesn't happen, but the 9320s come with 7.1 so there isn't an option to downgrade.
View 1 Replies View RelatedI looked at my phone there was an icon saying software update clicked on it done it all then it came up this may take a few hours so I left my phone it's now been 4 hours backing up data and is stuck on 7% for the last 2 hours what do I do? I tried asking the battery out it just goes back to the same thing and same percentage?
View 1 Replies View Related