I have been trying to update my 9360 to OS 7.1 since last night, but I could neither back up my phone nor update, the connection is alright and it has already started the backup/upate process, but it kept stopping at a certain point, and GOT STUCK, I had no choice but force remove the USB to solve it, anyone had experience like this? and know how to solve it? or how can i get tech support from blackberry?
View 1 RepliesWhenever I try to back up my Curve 9360 it freezes when it reaches backing up Smart Card Options.
View 3 Replies View Relatedi have been trying to update my phone but it always sticks on "Smart Card Reader Option 1 of 1" and doesn't do anything after that so i have to always stop it.
View 4 Replies View Relatedmy 9360 kept rebooting itself yesterday. i looked up another forum and i worked out that it was because it needed a critical software update.the update itself took all night, then when i woke up this morning, it asked me to 'verify the data' and then it went on to 2 loading bars, with the bottom one saying 'overall backup process' and it has now stopped dead on 13%, with the top bar saying 'social feeds'i have tried turning it off/on again and again,i have tried rebooting it a couple times by taking the battery out.it still turns on and comes to this screen where it does not respond to any buttons (apart from lock, but it goes black and then comes back on again within about 10 seconds)
View 1 Replies View RelatedI have a curve 9360 which i got from india and I'm currently in UAE. I tried to update the OS from desktop manager but it doesn't show any updates though my OS is 7.0. Is there anyway to make the desktop software to detect the update? If not then i will be trying to update it from apploader. I want to know that I got the blackberry from india, and it must have an OS for the carriers of india. So can I install the OS which is offered by the carriers of UAE on the RIM website? Will it have any effect or harm?
View 7 Replies View Relatedi was updating my blackberry last night, and its still on 7% which its moving of that. it wont let me do anything on my phone, ive tried taking the battery out and thats not done anything thats just put it back to 7% again. i need my blackberry for tomorrow so does anyone know how to solve this problem?
View 9 Replies View RelatedI recently updated my bbm on my phone from my phone and had to restart the phone and so I did, but now it is in a reboot cycle it loads completely then it goes off and starts again, I tried connecting it to the computer without the battery to update the software like I read on another forum page, but it is saying there are no new updates found
View 6 Replies View RelatedMy son has a blackberry curve 9360 and was doing an update. The phone was trying to restart to complete the process and has got stuck. It keeps trying to restart over and over again. We don't even get to the menu. We have tried removing the battery and tried to restart by pressing the alt, aA(arrow) and del button together but it doesn't work.
View 1 Replies View RelatedI woke up this morning with an icon for the OS 7.1 update. So I started it probably around 7.30am. It is now 14.00pm and the screen hasn't moved from "Back up your device" "Social feeds 0%" and "Overall Backup progress 10%" since about 12pm.Is this normal? How much longer can I expect it to take? I can't do anything with my phone and it is stuck on that screen.
View 8 Replies View RelatedI have a Blackberry Curve 9360. i invoked a software upgrade on my phone and it has been frozen for the past 36 hours on the Backup screen. It keeps getting to the Overall Backup progress of 9% and stopping(Social Feeds). I've tried connecting it to the desktop manager but it does see it as being connected. I've tried taking battery out to reset, I've even followed instructions and tried to safe boot by restarting and holding escape key. But all this has not done anything it just goes back to backup screen and freezes at 9%.
i havent been able to use the phone for over a day.
My 9360 keeps on rebooting. I did the battery pull, press back button till reboot is done but it doesnt work. I also connected it to my pc to "update" as a previous person was advised but the 9360 is still rebooting.Perhaps the 9360 was'nt a good choice?
View 1 Replies View Relatedmy phone came up with needing to update the software so i have selected for it to do it. However it has reached the stage where it is backing up my data but it has now stopped on 12% overal completion for several hours. i took battery out and tried again but it has again reached the same point and doesn't seem to be making any progress
View 1 Replies View RelatedMy son received message this morning on his phone saying it needed updating, he started the update. It is only on 13% now, saying it is backing up his data. Has said this now for 11 hrs. We can't do anything with the phone, it wont go off this screen. We've tried taking battery out an restarting phone but when it comes back on the same screen comes on again.
View 2 Replies View Relatedmy 9360 updated to the latest OS bundle (low priority update but I thought I'd run it anyway) and now the internet is not working - facebook and Twitter won't let me log on saying that my data plan doesn't support the application, BBM is not working and emails are no longer synced with my gmail inbox.
View 1 Replies View RelatedMy curve 9360 have no software update icon on desktop and no software update in the Option/Device menu. how to proceed software update in this case?
View 1 Replies View RelatedI have a Blackberry 9360. I've just run the Blackberry Desktop Software. It shows that I can update the software for my phone. However, whenI try to it comes up with amessage that says an error occurred, and I can't install it. My internet connection is fine. I've tried this a number of times with same result !! Any ideas what's wrong, or how to fix it ?Also, when on Blackberry Desktop Software and I click on 'pictures' under te Media Sync, it shows I have no pictures. I did have pictures, and pictures show up against my contacts, so I don't know what's happened, or if this is related to my updating problem. If I click on 'Music' I can see a message that states that I have insufficient storage to media sync.
View 1 Replies View RelatedMy blackberry curve 9360 has been stuck at 8% on a software update for 2 days now and I cannot do anything with it. I've tried taking the battery and sim card out and nothing happens. The radio is off and nothing is coming through...
View 1 Replies View RelatedI've tried syncing files to laptop. As soon as I connected the USB cable it prompted me for a password. I have no idea what the password is.I've also receive a software update request. Currently operating on version 7.0.0 bundle 2259. I have never download the desktop software for blackberry?
View 3 Replies View RelatedHave had the same problem on some of our Curves with the 7.1 update. They can't scroll through text message/message conversations using the trackpad. With the 9360s its fine as if we downgrade to 7.0 the problem doesn't happen, but the 9320s come with 7.1 so there isn't an option to downgrade.
View 1 Replies View RelatedI looked at my phone there was an icon saying software update clicked on it done it all then it came up this may take a few hours so I left my phone it's now been 4 hours backing up data and is stuck on 7% for the last 2 hours what do I do? I tried asking the battery out it just goes back to the same thing and same percentage?
View 1 Replies View RelatedSo I've just got around to updating my 9360 to what I think is 7.1 After I deleted the unused languages and created space for it, the phone started a data back up But when it got to 15% it just stopped and didn't move, I left it all evening (so about 4hrs) and still nothing, so I turned it off and took the battery out. I put it back in again and the back up started again, but this time it got to 8% and stopped , I left it over night but nothing. Because the phone is rendered useless until this is finished. Oh and also, I've tried plugging it in to mycomputer to updatethrough the software but obviously it won't connect?
View 3 Replies View RelatedI am updating the software on my Curve 9360, and it is in the 'Backing Up Your Data' part at the start, but has stopped at 13% of the overall backup process. It has been stuck at this for over an hour, any tips on what to do? If I turn it off/take the battery out, will I lose the data on my phone?
View 1 Replies View RelatedMy company just recently singed a contract with AT&T. Nearly all the employees were provided with Blackberry Curve 9360's. We use an Exchange Server (remote desktop)and Microsoft Outlook. Is there a way to sync the Curve 9360 with an Exchange Server (remote desktop) and Microsoft Outlook?
View 1 Replies View RelatedI am trying to get the calendar on my Curve 9360 to get items from, and put items to my calendar. My email/calendar is on a Microsoft exchange server, and I have it set up on my Blackberry Playbook (activesync) and sending/receiving emails or making/deleting calendar entries is seemless and instantaneous. The Curve on the other hand does not make it so easy.
I get/send emails no problem. The calendar on the curve does not update with new items posted elsewhere nor do new calendar entries made on the Curve get posted to the server. I do not have the same email account options on the curve 9360 as the playbook. I have never found an option on the Curve for wireless sync. The only way syncing works presently for me is to use desktop manager and press sync.
Im looking for help I purchased a 9360 the othe day and can't get over how hot the back becomes,and how poor the battery life is. I have taken the first one back to the shop and they couldn't get over it either so swapped it for another one. The replacement is just the same Is anyone else having the same problems or know if there is a cure/fix for this.
View 1 Replies View Relatedafter I put other sim card on my phone and wipe my phone...until that i cant used anymore my BIS?
View 1 Replies View RelatedI have a new Curve 9360 and since i updated my software, the BBM icon on the desktop will not open the BBM menu with contacts etc on. I can receive and send messages. When they appear but can't get my contacts and add new etc.
View 1 Replies View RelatedMy daughters phone used to connect as USB and you could see her phone from the computer (iMac, Windows). Now when she chooses USB it does not prompt for password, and only connects for charging as if she chose Charge Only.
I don't think it's the computer, same effect on our iMac and 2 Windows computers. Is there a setting in her phone which needs to be changed, or some software update (it seems to be fully updated)
I got a blackberry 9360 on contract about 6 months ago the first bb got some software problems and vodacom gave me a new one the second bb just started switching off wile I am using it so on I gave it in for repairs and they gave me a new one again so now I am on my third blackberry 9360 that is just giving me problems the same as the second one did just switching off about ten times a day The place I have my contract with is just telling me to go to the head office and speak to the people there?
View 1 Replies View RelatedSo yes, when I press the lock button, after 30seconds it unlocks itself. If I have a password, it just lits up and tells me to enter the password.
View 3 Replies View Relatedmy bbm stopped working yesterday but i keep getting recent updates occasionally, so i topped up £5 and it took the money and completely stopped working what should i do?
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