BB Curve :: 9360 Stopped Responding On Backup Restore
Oct 23, 2012
my 9360 kept rebooting itself yesterday. i looked up another forum and i worked out that it was because it needed a critical software update.the update itself took all night, then when i woke up this morning, it asked me to 'verify the data' and then it went on to 2 loading bars, with the bottom one saying 'overall backup process' and it has now stopped dead on 13%, with the top bar saying 'social feeds'i have tried turning it off/on again and again,i have tried rebooting it a couple times by taking the battery out.it still turns on and comes to this screen where it does not respond to any buttons (apart from lock, but it goes black and then comes back on again within about 10 seconds)
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Sep 11, 2012
I bought my 9360 from someone on Sunday and yesterday I unlocked it and this morning it stopped working. Currently the mute button is the only one that works and the scroll pad is still sensitive so I can still move the cursor around but can't click on anything or type.
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Oct 13, 2015
My Z5 compact does not backup any more. I want to automatick backup daily to online account, but in "where to store files" it says "Online account Not logged in". And then I push it, nothing changes. I have tried to restart phone. What to do?
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Jul 6, 2012
Whenever I try to back up my Curve 9360 it freezes when it reaches backing up Smart Card Options.
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Sep 12, 2012
I have a blackberry curve-8520 and the keypad stopped responding.
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Jul 18, 2012
carrier: koodo model info and os version: blackberry 9360 7.1 bundle 722 about a month back, my blackberry stopped vibrating. all of my settings on all my profiles have vibration enabled, and when i did a factory reset of my blackberry, the issue was not resolved. battery pull does not fix the problem. all default applications facebook google talk twitter yahoo messenger windows live messenger wikitude Internet
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Nov 5, 2012
I have been trying to update my 9360 to OS 7.1 since last night, but I could neither back up my phone nor update, the connection is alright and it has already started the backup/upate process, but it kept stopping at a certain point, and GOT STUCK, I had no choice but force remove the USB to solve it, anyone had experience like this? and know how to solve it? or how can i get tech support from blackberry?
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Apr 5, 2012
i have been trying to update my phone but it always sticks on "Smart Card Reader Option 1 of 1" and doesn't do anything after that so i have to always stop it.
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Jun 26, 2012
I click restore and my phone doesn't restore the last backup file?
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Nov 22, 2012
I have had a Blackberry Curve 9630 for just over a year now, and all of a sudden the square scroller/button has stopped selecting and when I try to scroll it doesn't move around as easily as it had done. Now my Blackberry keeps restarting itself and when it get to my background it doesn't let me scroll/select anything, it just reboots itself again. I have left the battery out for around 5 minuets and then put it back it yet the problem is still occurring. So I was just wondering what I can do to get my Blackberry fixed, it has a 2 year guarantee on it.
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Jun 4, 2011
Backed up old 8520 before it was returned to manufacturer due to speaker fault. I received a new 8520 but now can't restore the data to the new phone. The screen just appears to hang whilst fetching the backup file.
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Apr 2, 2011
I just installed the full upgrade, and my phone is completely empty, all is locat. Luckily I see pre-upgrade backup on my computer.
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Aug 23, 2012
I have taken a backup from my Sony Ericsson cell phone on my laptop. This is a .dbk file.
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Jun 3, 2011
I had my SIM die on me today, so had to get a new one.In doing so, I then had to get the BB services moved over too.But now, I then lost ALL my email settings.So I go to my backup software, and Restore to a few days ago - and NO EMAILS.I can see 936 messages in the restire list, but how do I get at them? It did show on my phone NO email accounts at all, tho I don't know why, since they are stored on the device, not the sim. But how do I get all those messages back in my mailbox folders?
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Mar 7, 2012
My Blackberry 8520 was stolen last week. I had Blackberry Protect installed, with a weekly backup scheduled.Today a bought a new Blackberry 8520. I want to restore the latest backup that the Blackberry Protect from my last phone did to the new one.
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Apr 27, 2012
How do I restore my contact backup of 21 April 2012
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Jun 3, 2012
I have updated my iPhone 4 to 5.1.1 and I can't restore my backup files because when I try to restore my backup iTunes shows that the backup is corrupted or not compatible with the iPhone
Info:
iPhone 4, iOS 5.1.1
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Jun 27, 2012
When setting up my new iPhone 4s, should I restore from icloud or itunes backup? Or set up as a new iPhone? The phone number is staying the same from my iPhone 4.
Info:
iPhone 4S
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Dec 7, 2011
My 'backup and restore' app won't back up my text messages... it backs up the other things on the list for example the contacts, call logs, brower history etc. I would like to save the messages before I update my phone.Or unless there is another way of saving my messages, i.e. saving them onto a pc or something.I have a Sony Ericsson Xperia X10 Mini Pro.
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Jun 1, 2012
how can i restore old mobile backup from iCloud backup to new phone?
Info:
iPhone 4S, iOS 5.1.1
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Oct 28, 2010
I had faced this issue when i last updated my phone when the 2.1 had come out.. I installed the latest Backup and Restore application as recomended by the SE update site.. Then backed up my files onto an already existing backup (which i think has corrupted the backup), hence overwriting the file.. After that i upgraded to 2.1 and restored my files, which failed because the contacts were not successfully imported (even though the Backup and Restore app said that the import was succesful.)
i was asked to repair the firmware using PC companion and hence want to backup succesfully without any problems. I cant risk loosing my contacts again. And i want to know from others in this forum if they have faced this issue on normal backup (not overwritten on an existing backup). [URL]
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Jul 6, 2010
I have lost ~20 pictures I took during my family's 4th of July event this weekend. It was the first time they have met my 17 month old daughter. Normally I wouldn't sweat loosing pictures, but these are very important to me.It restored every picture up until the backup I did before I left Sunday morning. I have tried A few different backups, one I made before I erased and synced my phone(new computer, old one was my work computer, no access to it).
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Jun 14, 2010
I'm planning to restore my iPhone while updating to iOS 4 since I've bee using the same old backup for 3 years or so now, installed a bunch of thing etc... so I want to start from scratch.
The only thing I don't want to lose are my SMS.I also don't want to jailbreak my iPhone.
What are the solution to backup only my SMS (so not regular iTunes backup) and then restore that only to my freshly installed iOS4?
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May 3, 2012
I finally updated my iPhone to 5.1. I waited so long because of the fiasco updating my iPod Touch when 5.0 first came out. I thought it worked, I was pleased Apple worked out the bugs. Lo and behold, all of my apps and folders disappeared before my eyes. No problem I thought, I did a back up. Restore from back up. Fifteen minutes later, it looks exactly the same. Isn't a backup supposed to be of everything on the system so that if something goes wrong, you just revert back to the back up and either try again or wait for the process to be fixed? Seriously, get your stuff together.
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May 19, 2012
if I restore factory setting to my iPhone, is it still possible to restore the backup from itune/ icloud to get the purchased apps and other informations?
Info:
iPhone 4, iOS 5.1
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Apr 1, 2012
The home button has stopped responding.
Info:
iPhone 4
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Jun 22, 2014
i was on netflix and my touch screen just stopped responding, i did the reboot twice and still nothing I'm getting worried about my phone, i don't have apple care!!! will they charge me a lot to get it fixed, i just got my phone like 5 months ago .
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Jun 27, 2012
I just updated to iOS 5.1.1 on my 3GS phone, previously using 5.0, while plugged into the computer and iTunes 10.6.3. I had the phone set to backup to iCloud, and ran a sync operation before updating.Does that not also create a backup?When the restore process began, it asked if I wanted to set up as a new phone or restore from backup. However the list of available backups did not have anything from today.The last one listed was from October 2011.So I cancelled that operation, went through the new phone setup and then it asked if I wanted to restore from iCloud. So I chose the most recent iCloud backup which was from around 6 AM this morning. Now it is in the process of downloading all my apps, pics, and perhaps music as well. I don't know but it's going to take HOURS to finish this.
Anyway I opened some apps that have already downloaded, and some app data appears to be intact. But other apps have nothing after October 2011. And I'm talking apps that have tracked my fitness and workout progress over the past 6 months, bike rides in the past few months, car fuel fillup and maintenance history since October, I'm talking LOTS of data that appears to be gone.What did I do wrong here? Did I not do what I should have done regarding backups? What is the point of backing up to iCloud if it's not going to back up all my app data?
Info:
iPhone 3GS, iOS 4.3.3, 16GB Black, 05.13.04 baseband
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Jan 5, 2010
Out of the blue browser stopped working for me and says: Unable to connect to the internet, please try again later. This has been going on for about a week. Bolt works for me but browser does not. I can't even change my default browser to browser anymore or even change it to bolt. It just gives me option of hotspot and web2go. How do I fix this problem? Going to HRT and registering still will not give me my browser back or the option to pick it as default browser like I previously had.
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May 16, 2010
I've seen a few posts like this but nothing recently. I have a mere 3 BB Msgr contacts, all of which have worked fine the last several months. Suddenly this week, I cannot communicate with one contact, but can with the others. Re-inviting problem contact via email or PIN does not work - invitation never received. Also tried being invited by other BB contact, I never receive the invite. Have tried the trouble shooting described (deleted pending invites, battery reboot, reinvite) to no avail. Now I have stopped getting messages from other 2 BB contacts and am wondering if they have suddenly stopped working also.Any ideas how to fix, and why this drop-off would occur?
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Sep 25, 2012
The touch screen of my Xperia Mini Pro SK17a stopped reacting to touch three days ago. In the meanwhile I have repaired the software using Sony Bridge for Mac, used an old PC to repair with PC Companion and last tried SUS, but other than deleting my data nothing happened, the screen will not react to touch. The phone is 6 months old and I know there was no physical force or other stress applied upon it between the last time it worked and the moment I realized the screen was dead. It is a SK17a with 2.3.3 Gingerbread and Claro-Branded.
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