BB Curve :: 9360 Update: Its Been Froze On 9% All Day?
Sep 15, 2012
I have a Blackberry Curve 9360. i invoked a software upgrade on my phone and it has been frozen for the past 36 hours on the Backup screen. It keeps getting to the Overall Backup progress of 9% and stopping(Social Feeds). I've tried connecting it to the desktop manager but it does see it as being connected. I've tried taking battery out to reset, I've even followed instructions and tried to safe boot by restarting and holding escape key. But all this has not done anything it just goes back to backup screen and freezes at 9%.
i havent been able to use the phone for over a day.
i was updating my blackberry last night, and its still on 7% which its moving of that. it wont let me do anything on my phone, ive tried taking the battery out and thats not done anything thats just put it back to 7% again. i need my blackberry for tomorrow so does anyone know how to solve this problem?
My son received message this morning on his phone saying it needed updating, he started the update. It is only on 13% now, saying it is backing up his data. Has said this now for 11 hrs. We can't do anything with the phone, it wont go off this screen. We've tried taking battery out an restarting phone but when it comes back on the same screen comes on again.
So, I went to update my Blackberry curve 8520 and it froze. I followed the instructions that came up on the screen and now it has wiped everything from my phone ie contacts, photos, music etc...it won't reboot or anything!
I just got my new Torch and was updating it to the newest softwear, and it has frozen during the install step. It has been stuck on this section for the past 4 hours. It says not to disconnect the device or interupt the process as it could make the device unusasble. What can I do ?
I have a curve 9360 which i got from india and I'm currently in UAE. I tried to update the OS from desktop manager but it doesn't show any updates though my OS is 7.0. Is there anyway to make the desktop software to detect the update? If not then i will be trying to update it from apploader. I want to know that I got the blackberry from india, and it must have an OS for the carriers of india. So can I install the OS which is offered by the carriers of UAE on the RIM website? Will it have any effect or harm?
I have been trying to update my 9360 to OS 7.1 since last night, but I could neither back up my phone nor update, the connection is alright and it has already started the backup/upate process, but it kept stopping at a certain point, and GOT STUCK, I had no choice but force remove the USB to solve it, anyone had experience like this? and know how to solve it? or how can i get tech support from blackberry?
I recently updated my bbm on my phone from my phone and had to restart the phone and so I did, but now it is in a reboot cycle it loads completely then it goes off and starts again, I tried connecting it to the computer without the battery to update the software like I read on another forum page, but it is saying there are no new updates found
My son has a blackberry curve 9360 and was doing an update. The phone was trying to restart to complete the process and has got stuck. It keeps trying to restart over and over again. We don't even get to the menu. We have tried removing the battery and tried to restart by pressing the alt, aA(arrow) and del button together but it doesn't work.
I woke up this morning with an icon for the OS 7.1 update. So I started it probably around 7.30am. It is now 14.00pm and the screen hasn't moved from "Back up your device" "Social feeds 0%" and "Overall Backup progress 10%" since about 12pm.Is this normal? How much longer can I expect it to take? I can't do anything with my phone and it is stuck on that screen.
My 9360 keeps on rebooting. I did the battery pull, press back button till reboot is done but it doesnt work. I also connected it to my pc to "update" as a previous person was advised but the 9360 is still rebooting.Perhaps the 9360 was'nt a good choice?
my phone came up with needing to update the software so i have selected for it to do it. However it has reached the stage where it is backing up my data but it has now stopped on 12% overal completion for several hours. i took battery out and tried again but it has again reached the same point and doesn't seem to be making any progress
my 9360 updated to the latest OS bundle (low priority update but I thought I'd run it anyway) and now the internet is not working - facebook and Twitter won't let me log on saying that my data plan doesn't support the application, BBM is not working and emails are no longer synced with my gmail inbox.
I have a Blackberry 9360. I've just run the Blackberry Desktop Software. It shows that I can update the software for my phone. However, whenI try to it comes up with amessage that says an error occurred, and I can't install it. My internet connection is fine. I've tried this a number of times with same result !! Any ideas what's wrong, or how to fix it ?Also, when on Blackberry Desktop Software and I click on 'pictures' under te Media Sync, it shows I have no pictures. I did have pictures, and pictures show up against my contacts, so I don't know what's happened, or if this is related to my updating problem. If I click on 'Music' I can see a message that states that I have insufficient storage to media sync.
My blackberry curve 9360 has been stuck at 8% on a software update for 2 days now and I cannot do anything with it. I've tried taking the battery and sim card out and nothing happens. The radio is off and nothing is coming through...
I've tried syncing files to laptop. As soon as I connected the USB cable it prompted me for a password. I have no idea what the password is.I've also receive a software update request. Currently operating on version 7.0.0 bundle 2259. I have never download the desktop software for blackberry?
Have had the same problem on some of our Curves with the 7.1 update. They can't scroll through text message/message conversations using the trackpad. With the 9360s its fine as if we downgrade to 7.0 the problem doesn't happen, but the 9320s come with 7.1 so there isn't an option to downgrade.
I looked at my phone there was an icon saying software update clicked on it done it all then it came up this may take a few hours so I left my phone it's now been 4 hours backing up data and is stuck on 7% for the last 2 hours what do I do? I tried asking the battery out it just goes back to the same thing and same percentage?
So I tried to update my iPhone 3GS to iOS 5.1.1, like iTunes told me to do, and it froze part way through the installation for a couple of hours. I tried to "reset" the iPhone by pressing both the home and power buttons simultaneously, but now iTunes tells me my iPhone is in recovery mode. From my limited knowledge, it seems I need to restore my iPhone, but I don't want to lose anything, like my SMS history.
Is there a way to get out of recovery mode without having to restore?
I started to update my bold 1900 and only got as far as the backup process where the loading bar has froze on SMS messages (611/1111) I've waited a few hours but nothing has changed and I am afraid if I unplug it my phone will be rendered unusable. What should I do?
I have a Sprint LG G3 phone that froze during the Android App update that it prompted me to do. It seemed that things were going great , and then all of a sudden it was just doing nothing...
Now 1 1/2 hours later the phone is still doing nothing. The Screen is on and has a LG Lifes Good logo on it , along with a pink round ball logo thing... Every once in awhile the screen will flash and get brighter. Other then that it is doing nothing and I can't get it to do anything...
On my Sprint LG G3 cell phone I was prompted to allow a Android update to take place. So I started the update and it seemed like everything was going fine, but after awhile I became concerned due to my phone had seemed to just stop ..
The screen is on , it shows the LG life's Good and Pink dot on the screen.... I took the battery out for about 3 min or so and then put it back in.. I started the phone and it went immediately back to the LG Lifes Good screen...
Its been over an hour , and I am on WiFi..... What do I do now ????? What is my next move ???
So I was in the process of updating my iphone 4s software, it completely froze while it was in the middle of backing up. I disconnected my phone and tried to reboot it but that didnt work. i tried to reconnect it to itunes but it wasnt being read... so i downloaded the new itunes update to see if that would make a difference and it did... except for when i connected my phone to itunes there was a message that said " itunes has detected an iphone in recovery mode. You must restore this iphone before it can be used with itunes." If i restore my phone everything will be deleted & i'm not sure when i did back up, i think it was 2 1/2 months ago. I dnt know what to do, i dont want to lose all my pictures and texts that i currently have on my phone.
My phone automatically started to update itself at 12pm today, it froze on 14%, after 2 hours i took out the battery and the sim and tried to reboot my phone, once the phone turned back on it went straight back onto the software update. it has now been frozen on 14% for 4 hours and i am really unhappy!
I had an message to say that update 7.10 was now available and decidede to update, I followed the procedure, the update then froze at the point updating your device! I cannot get past that point and the phone is now unusable!
My phone has been stuck for over 24 hours in the Backing Up Your Data screen. The Overall Backup Progress is stuck at 12%. I have hooked up to computer and tried to do update from website but it gets stuck at 12% also.
I have the latest update and while performance has been overall much better, there are still some problems. I took two pictures and closed the camera app and then my phone proceeded to restart and get stuck at a frozen lock screen. This also happened 16 or so hours ago and it's still frozen. Pulling the battery does nothing as the phone gets stuck on the boot screen.
