BB Curve :: 9360 Unable To Update Software Application?
May 16, 2012
I have a Blackberry 9360. I've just run the Blackberry Desktop Software. It shows that I can update the software for my phone. However, whenI try to it comes up with amessage that says an error occurred, and I can't install it. My internet connection is fine. I've tried this a number of times with same result !! Any ideas what's wrong, or how to fix it ?Also, when on Blackberry Desktop Software and I click on 'pictures' under te Media Sync, it shows I have no pictures. I did have pictures, and pictures show up against my contacts, so I don't know what's happened, or if this is related to my updating problem. If I click on 'Music' I can see a message that states that I have insufficient storage to media sync.
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Oct 18, 2012
I have a problem that's been bugging me for the past 3 weeks. I have been searching for the way to solve this error with my Berry on the net but to no avail. I bought an app at the BB App World a few weeks ago but I cant open the application. When I try to open it, I got screen message saying - Uncaught exception: Source y offset must be greater than 0. I tried reinstalling the app, battery pulls and even emailing the customer service team who made the app but still no answer from them. I have no problems whatsoever if its a free app but I actually bought the app for USD 2.00. Its not much but its still money.
The details of my Berry are as follows:
Model: 9360
Carrier: Celcom
OS: 7.1 Bundle 1647
The details of the app that I downloaded:
App name: Islamic Prayer Times
By: Parachute Mobile
Version: 1.5
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Jan 16, 2012
Whenever i try to download any app from the app icon on my BB 9360, it shows 'loading.for a very long time but actually it loads nothing.
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Oct 3, 2011
i accidentally wiped my blackberry curve9360 and now i cant update it cause itt says there is no update for it and there is no previous versions so i cannot install anything. i tried other applications like bbsak but is says there is no OS on the phone and i tried apploader but it says there is no disk and i cannot install anything on it.what can i do? how can i fix this phone?
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Nov 18, 2012
I was using me blackberry fine one minute and the next my trackpad of me blackberry curve 3960 is not working at all. I have tryed rubbing a piece or paper over it for 1-2 minutes and it is not working and i have tryed talking the battery out and putting it back in and it still isnt working. I think there might be dirt or something underneath it but im not sure. I would love for someone to give me something else to try to see if it works so I don't have to fork out to take it the shope if i could do it myself.
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Oct 22, 2012
when i press on the trackerpad to unlock the screen will light up but when i try to select unlock it show me where to type my password in but the trackerpad will scroll up and down. Also there is a symbol in the top righ corner that looks like aA with an arrow on top so i tried holding the button down but nothing is working.
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Aug 27, 2012
I have a curve 9360 which i got from india and I'm currently in UAE. I tried to update the OS from desktop manager but it doesn't show any updates though my OS is 7.0. Is there anyway to make the desktop software to detect the update? If not then i will be trying to update it from apploader. I want to know that I got the blackberry from india, and it must have an OS for the carriers of india. So can I install the OS which is offered by the carriers of UAE on the RIM website? Will it have any effect or harm?
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Nov 22, 2012
i have been tryign to turn on my wifi on my blackberry and it keeps saying unable to turn on wifi i have down graded softward and stiil the sape reinstalled software still same also wiped phoen still same taken battery out loads of times still the same the phoen is only 2 weeks old
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Jun 4, 2012
with my Blackberry Curve 9360.I am unble to hear the person on the other end of the line. However, i can hear them through my earpiece and speaker mode.
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Nov 5, 2012
I have been trying to update my 9360 to OS 7.1 since last night, but I could neither back up my phone nor update, the connection is alright and it has already started the backup/upate process, but it kept stopping at a certain point, and GOT STUCK, I had no choice but force remove the USB to solve it, anyone had experience like this? and know how to solve it? or how can i get tech support from blackberry?
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Jul 4, 2012
i was updating my blackberry last night, and its still on 7% which its moving of that. it wont let me do anything on my phone, ive tried taking the battery out and thats not done anything thats just put it back to 7% again. i need my blackberry for tomorrow so does anyone know how to solve this problem?
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Jul 3, 2012
I recently updated my bbm on my phone from my phone and had to restart the phone and so I did, but now it is in a reboot cycle it loads completely then it goes off and starts again, I tried connecting it to the computer without the battery to update the software like I read on another forum page, but it is saying there are no new updates found
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Nov 8, 2012
My son has a blackberry curve 9360 and was doing an update. The phone was trying to restart to complete the process and has got stuck. It keeps trying to restart over and over again. We don't even get to the menu. We have tried removing the battery and tried to restart by pressing the alt, aA(arrow) and del button together but it doesn't work.
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May 15, 2012
I woke up this morning with an icon for the OS 7.1 update. So I started it probably around 7.30am. It is now 14.00pm and the screen hasn't moved from "Back up your device" "Social feeds 0%" and "Overall Backup progress 10%" since about 12pm.Is this normal? How much longer can I expect it to take? I can't do anything with my phone and it is stuck on that screen.
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Sep 15, 2012
I have a Blackberry Curve 9360. i invoked a software upgrade on my phone and it has been frozen for the past 36 hours on the Backup screen. It keeps getting to the Overall Backup progress of 9% and stopping(Social Feeds). I've tried connecting it to the desktop manager but it does see it as being connected. I've tried taking battery out to reset, I've even followed instructions and tried to safe boot by restarting and holding escape key. But all this has not done anything it just goes back to backup screen and freezes at 9%.
i havent been able to use the phone for over a day.
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Jan 30, 2012
My 9360 keeps on rebooting. I did the battery pull, press back button till reboot is done but it doesnt work. I also connected it to my pc to "update" as a previous person was advised but the 9360 is still rebooting.Perhaps the 9360 was'nt a good choice?
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Jul 10, 2012
my phone came up with needing to update the software so i have selected for it to do it. However it has reached the stage where it is backing up my data but it has now stopped on 12% overal completion for several hours. i took battery out and tried again but it has again reached the same point and doesn't seem to be making any progress
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Sep 24, 2011
I have a Curve 9360. I paired my phone to my PC, and have done so several times in an attempt to solve this problem, but to no avail. The problem is that while I can send files from my phone to my PC via bluetooth, I can't do vice versa. Everytime I try to send a file from my PC to my phone, the Bluetooth File Transfer Wizard says,"The file transfer failed because the receiving Bluetooth computer or device did not respond.If you sent the file to another computer, that computer must be running the Bluetooth File Transfer Wizard. f you sent the file to a Bluetooth device, make sure the OBEX File Push Profile is installed.'m pretty sure that everything's enabled (Bluetooth discoverable on the phone, on the computer, etc). So what could possibly be the problem, and how can I fix it (if I even can)?
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May 15, 2012
My son received message this morning on his phone saying it needed updating, he started the update. It is only on 13% now, saying it is backing up his data. Has said this now for 11 hrs. We can't do anything with the phone, it wont go off this screen. We've tried taking battery out an restarting phone but when it comes back on the same screen comes on again.
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Aug 4, 2012
my 9360 updated to the latest OS bundle (low priority update but I thought I'd run it anyway) and now the internet is not working - facebook and Twitter won't let me log on saying that my data plan doesn't support the application, BBM is not working and emails are no longer synced with my gmail inbox.
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Oct 7, 2012
My curve 9360 have no software update icon on desktop and no software update in the Option/Device menu. how to proceed software update in this case?
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Jul 4, 2012
My blackberry curve 9360 has been stuck at 8% on a software update for 2 days now and I cannot do anything with it. I've tried taking the battery and sim card out and nothing happens. The radio is off and nothing is coming through...
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Dec 2, 2012
I've tried syncing files to laptop. As soon as I connected the USB cable it prompted me for a password. I have no idea what the password is.I've also receive a software update request. Currently operating on version 7.0.0 bundle 2259. I have never download the desktop software for blackberry?
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Sep 24, 2012
Have had the same problem on some of our Curves with the 7.1 update. They can't scroll through text message/message conversations using the trackpad. With the 9360s its fine as if we downgrade to 7.0 the problem doesn't happen, but the 9320s come with 7.1 so there isn't an option to downgrade.
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Jul 7, 2012
I looked at my phone there was an icon saying software update clicked on it done it all then it came up this may take a few hours so I left my phone it's now been 4 hours backing up data and is stuck on 7% for the last 2 hours what do I do? I tried asking the battery out it just goes back to the same thing and same percentage?
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Feb 2, 2012
My 9360 connects to wifi network perfectly and works for about 2 hours or so then it says "unable to find server"...
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Mar 8, 2012
i got my blackberry curve 9360 last month. i want to use BBM but somehow i dont know how to register it first and therefore i am not able to use any application too.
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Apr 8, 2012
I recently got the 9360 and I synced my old 9300 to it so all contacts, emails, texts, etc., went across. Since I've starttd using my new phone no emails have come through and every time I went on email setup it keeps saying 'the email application is temporarily unavailable try again later'. So in the end I did a security wipe but did a back up before. After the security wipe I went to email setup and again it read the same unavailable message, I then went to back up my phone and I cant even do that now!
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Dec 20, 2011
when i try install bb application in my bb, the application cannot install why?
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Feb 5, 2012
I am unable to download any apps to my Curve 8520, i had tried a lot but since it is shwing Waiting option & asking to attach the device even after connecting the device am unable to download any apps in my mobile
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Feb 21, 2012
I bought my BB Curve 9360 last Friday. Today, I installed an app, which turned out to be not-working, so I deleted it right away. Then, the device asked for a reboot - until now it is rebooting.What I see is the Blackberry logo, and the loading bar, accompanied by the red LED in the right upper corner flickering. There is no getting past that screen - once it loads completely, the screen goes dark, and it starts all over again.So inspired by similar problems posted here&in other tech support websites, I decided to download the Desktop Manager and try to update the OS. This is where I got hit by a second time - although it is connected via USB cable,the desktop manager won't recognize the phone as connected, the phone won't show up a selection screen as to what I want to do (storage/sync... etc.) Yet it asked for my device password, which I entered correctly, and could choose the Update option. But while downloading the update, it suddenly stops and tells me to either check my internet connection - which is UP - or try it again later.
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