BB Curve :: 9360 Unable To Use The Trackpad
Nov 18, 2012
I was using me blackberry fine one minute and the next my trackpad of me blackberry curve 3960 is not working at all. I have tryed rubbing a piece or paper over it for 1-2 minutes and it is not working and i have tryed talking the battery out and putting it back in and it still isnt working. I think there might be dirt or something underneath it but im not sure. I would love for someone to give me something else to try to see if it works so I don't have to fork out to take it the shope if i could do it myself.
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Jul 31, 2012
my phone is working properly the letters still work and the buttons on the side of my phone and my phone isnt frozen atall but the track pad isnt responding other then being used as an enter button . i have lots of texts on my phone i need to read, is there anyway i can fix the trackpad or get to my messages ?
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Sep 24, 2012
Have had the same problem on some of our Curves with the 7.1 update. They can't scroll through text message/message conversations using the trackpad. With the 9360s its fine as if we downgrade to 7.0 the problem doesn't happen, but the 9320s come with 7.1 so there isn't an option to downgrade.
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Jan 16, 2012
Whenever i try to download any app from the app icon on my BB 9360, it shows 'loading.for a very long time but actually it loads nothing.
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Oct 3, 2011
i accidentally wiped my blackberry curve9360 and now i cant update it cause itt says there is no update for it and there is no previous versions so i cannot install anything. i tried other applications like bbsak but is says there is no OS on the phone and i tried apploader but it says there is no disk and i cannot install anything on it.what can i do? how can i fix this phone?
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Oct 22, 2012
when i press on the trackerpad to unlock the screen will light up but when i try to select unlock it show me where to type my password in but the trackerpad will scroll up and down. Also there is a symbol in the top righ corner that looks like aA with an arrow on top so i tried holding the button down but nothing is working.
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Nov 22, 2012
i have been tryign to turn on my wifi on my blackberry and it keeps saying unable to turn on wifi i have down graded softward and stiil the sape reinstalled software still same also wiped phoen still same taken battery out loads of times still the same the phoen is only 2 weeks old
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Jun 4, 2012
with my Blackberry Curve 9360.I am unble to hear the person on the other end of the line. However, i can hear them through my earpiece and speaker mode.
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Sep 24, 2011
I have a Curve 9360. I paired my phone to my PC, and have done so several times in an attempt to solve this problem, but to no avail. The problem is that while I can send files from my phone to my PC via bluetooth, I can't do vice versa. Everytime I try to send a file from my PC to my phone, the Bluetooth File Transfer Wizard says,"The file transfer failed because the receiving Bluetooth computer or device did not respond.If you sent the file to another computer, that computer must be running the Bluetooth File Transfer Wizard. f you sent the file to a Bluetooth device, make sure the OBEX File Push Profile is installed.'m pretty sure that everything's enabled (Bluetooth discoverable on the phone, on the computer, etc). So what could possibly be the problem, and how can I fix it (if I even can)?
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May 16, 2012
I have a Blackberry 9360. I've just run the Blackberry Desktop Software. It shows that I can update the software for my phone. However, whenI try to it comes up with amessage that says an error occurred, and I can't install it. My internet connection is fine. I've tried this a number of times with same result !! Any ideas what's wrong, or how to fix it ?Also, when on Blackberry Desktop Software and I click on 'pictures' under te Media Sync, it shows I have no pictures. I did have pictures, and pictures show up against my contacts, so I don't know what's happened, or if this is related to my updating problem. If I click on 'Music' I can see a message that states that I have insufficient storage to media sync.
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Sep 28, 2011
I have a Curve 9300 with OS 6. I cannot return the device to the original retailer (out of warranty).This is kind of what happens.
1.)Trackpad stops scrolling after backlight switches back on. After waiting 10 seconds it works ok
2.) After an hour or so the trackpad stops scrolling entirely. The "push button" of trackpad still works though.
3.) I hard reset the device. Trackpad stops working entirely (doesnt scroll and pushing it as a button does not work either)
4.) I send phone in for repairs.
5.) If it works after "cleaning and reseating trackpad" my phone works fine for a few days. Then problem starts all over again.
6.)If cleaning does not work, they replace my trackpad. This usually works for a few weeks to a month. Then the problem starts all over again?I am getting sick of having the phone getting sent in for the trackpad to just be replaced again and again.
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Feb 2, 2012
My 9360 connects to wifi network perfectly and works for about 2 hours or so then it says "unable to find server"...
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Feb 21, 2012
I bought my BB Curve 9360 last Friday. Today, I installed an app, which turned out to be not-working, so I deleted it right away. Then, the device asked for a reboot - until now it is rebooting.What I see is the Blackberry logo, and the loading bar, accompanied by the red LED in the right upper corner flickering. There is no getting past that screen - once it loads completely, the screen goes dark, and it starts all over again.So inspired by similar problems posted here&in other tech support websites, I decided to download the Desktop Manager and try to update the OS. This is where I got hit by a second time - although it is connected via USB cable,the desktop manager won't recognize the phone as connected, the phone won't show up a selection screen as to what I want to do (storage/sync... etc.) Yet it asked for my device password, which I entered correctly, and could choose the Update option. But while downloading the update, it suddenly stops and tells me to either check my internet connection - which is UP - or try it again later.
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May 19, 2012
why i can't use my trackpad? i went to the settings all i can see is trackball setting? why it happened? i just updated my device software version.
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Dec 12, 2011
So i got my blackberry back at the End of july, and ever since blackberry went down in September i believe my track pad has not been functioning correctly. 3 weeks ago my track pad decided to stop working all together and i havn't gotten it to work since.
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Dec 5, 2012
My trackpad wont go up and down when checking messages like text and whatsapp, but it functions normally when not checking messages....like it can go up and down in menu and internet page
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Nov 2, 2011
I recently had water damage to my phone, I put it in the bowl of rice now everything works but the trackpad. How do I navigate? I've read about creating shortcuts but I can't use any of the methods because I can't scroll
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Jul 17, 2012
i've tried to type my password to get into my phone but i had to use the enter button to get onto it. then when i tried to scroll along it wasn't working. it also won't let me click on anything by pressing on the trackpad
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Apr 19, 2012
my trackpad will not move for the past 24 hours and has been frozen since
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May 9, 2012
I have a BB Curve 3G 9300 which I have bought in London about 14 months ago.Right now I am in Brazil & the track / touch pad from my BB does not work at all. I was looking up on the internet & found out that there was a faulty batch with this issue.I cannot use my phone because the trackpad is faulty. What can I do in order to get it fixed or replaced?is there any other option for me to get my normal phone back?
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Jan 15, 2012
My blackberry curve's trackpad keeps freezing up, so I can't do anything with it. I can just about navigate through my messages as I can click on things with the trackpad & thank god for keyboard shortcuts ! I found a post saying that I had to tighten the TX screw or something of the sort but I'm worried I'll do something and then it'll no longer be under guarantee.
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Feb 26, 2012
How do i move my trackpad it is not working
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Jul 30, 2011
My trackpad on my 9300 is scrolling by itself, when I start scrolling on bbm, fb, menu etc. It will start scrolling down by itself when not in use. It's really bugging me and don't know how to fix it. Does anyone know how to make it stop or fix it?
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May 31, 2011
My trackpad keeps on moving itself and it causes a lot trouble when typing text.
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Aug 22, 2011
my track pad is not working fine from the inception. my bill is lost. how do i get it replaced
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Jul 1, 2012
A few weeks ago I was on my phone and it was dying, I went to get the charger but it had already died. I plugged it in and turned it on but the scroller wouldn't move. It would click but no matter what I tried it wouldn't move. I looked it up and it said it needed to be wiped, so stupidly I wiped my phone. But still, nothing. It would just click. Now, it's stuck on terms and conditions and non-usable. I've had to use my old blackberry which is falling apart I tried looking again online to see if there was any other solutions and I came across one saying that the software needed to be update.
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May 13, 2012
My trackpad is not working. I left it on the side before I slept last night, this morning I woke up and it was turned on; i unlocked it and it turned off, everytime i turned it on it turned off again, the button on the trackpad works but it does not scroll.
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Mar 23, 2012
I have Curve8520 which is couple of years old. It has creating problems in terms of trackpad. The trackpad is not scrolling. I have re-installed the OS, but it is still not working.
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Feb 13, 2012
Alright, so the trackpad isn't working, but at the same time it is. When I use it with my bare skin, it doesn't work, it takes many swips to do anything. But when I use it with say a piece of tape, or a cloth on the end of my fingers it works great and without a problem.
It's a used phone so swapping it is not an option, but is there some way to fix it?
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Feb 9, 2012
I went to go on my phone and the scrollpad wouldn't work, so I took it to the shop and they said update the OS to the latest, so I did, and now it only works if I REALLY lightly touch it and only then it works a tiny bit for abit a second, but it's clicking fine!
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Dec 29, 2011
My trackpad on my Blackberry 9300 is not working, I can not go; up, down, left or right and I can not click on anything. I have reset my phone countless times.
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