BB Bold :: 9900 Cannot Open .pdf Documents
Oct 11, 2012
I have a bb bold 9900, os 7.0 version.It is written that the .pdf documents reader is pre-installed with documents to go premium which is resident.I tried but I cannot open .pdf documents.Then I tried to openn url.... as the resident bb sw says with a link,but this link doesn't work. The same link suggest to copy the address and to surf it with the normal websearch.I need to open and read .pdf.
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Sep 27, 2011
is there a way i can open pdf and word or two word docs at the same time? I'm using BB9900, OS 7. If it's impossible, is there any way to work around it like changing the pdf to jpeg or something?
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Dec 11, 2014
I just upgraded to an iphone6 plus and now in unable to open documents that are sent via email. I used to receive the exact same documents on my other device and had No problem whatsoever. The document appears now as a winmail.dat.
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Jul 30, 2012
Since I updated my phone to the 998 bundle, i cannot open any sort of attachment on my device and also if a long email is sent ot me, the "more all" does not work as well. It has been very frustrating as work works most of my emails and messages have a attachment.
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Sep 8, 2011
I am using a new Blackberry Bold 9900 and I have been facing this problem. I can download emails on my phone but I can't view the attachments (jpg, pdf) which came together with the emails.
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Jan 11, 2012
I can't open any email attachments on my 9900. I have followed the online advice but it just keeps saying "more request cannot be completed? Service book info not found". I have sent the service books but still no good.
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Feb 23, 2012
I downloaded Motocast to my new RAZR. However, all of my document files have a question mark in front of them and I cannot open them on my phone. Is there something more that I need to do in order to open my documents?
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Aug 19, 2012
My Blackberry Bold 9900 connects to internet both through wi-fi and 3G/edge (w/ caps) and receives emails, but can't open web browser, facebook, twitter, bbm, app world,.. for the last couple of days (I think after I upgraded couple of applications).
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Jul 31, 2012
I am having problem in setting up my email. As soon as I go to setup email it gives me an error "Your device encountered a problem with this applications server".When I try to upgrade my software on 9900 it give me an error : your Blackberry desktop software failed to validate your blackberry device update"
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Nov 19, 2015
The excel on my lumia won't open some excel documents. I get a pop up that states "this version of Microsoft can't open workbooks with graphical objects on header or footer".
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Mar 30, 2010
i've got a brand new bold 9900, recently upgraded to the latest OS7 version. However when trying to sync by BBerry Desktop Software it starts ok but suddenly pops "error trying to open the device data base", then jumps to the next screen and finishes the whole process.
I realized that TASKS app doesn't work on my device. It prompts the error "Uncaught exception: java.lang.ArrayIndexOutOfBoundsException".
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Feb 9, 2012
o2 certainly couldn't! I started having trouble reading downloaded pdf's. Any time I tried to, I got an error message telling me that "the pdf could not be opened because there is a pending dialogue on documents to go. close this dialogue and try again". o2 were like, bugger off! So, I have deleted documents to go thinking there was no point in having it as it didn't work properly. On App World I cannot find any alternative pdf readers - even thoguh an internet search suggests they are out there - and I cannot find anywhere where I can redownload documents to go.
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Jul 21, 2010
I have a bold 9700 and just upgraded to D2G premium edition. I get the error message 'unable to connect to document to go files' when I try to pair my device.
I have downloaded new software D2G and Blackberry desktop. rebooted bold and PC, but still can not pair.
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Feb 27, 2012
I was using 8520 before swapping to 9780. I observed the document To Go is corroupted so I deleted so as to reinstall but unfortunately each time i try it on the bb application world it display "not available for this device" and using the desktop, the application is not in the folder. how to reinstall the application.
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Jul 21, 2010
I have a bold 9700 and just upgraded to D2G premium edition. I get the error message 'unable to connect to document to go files' when I try to pair my device.I have downloaded new software D2G and Blackberry desktop. rebooted bold and PC, but still can not pair.Can anyone help as contacting Dataviz is near an impossibility.
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Jun 24, 2011
can't find my documents on Blackberry 9700?
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Mar 29, 2010
Is there a way of making a shortcut for documents folders and so on,at the moment im going to 'media' > menu button>explore> then browsing to my documents folder on the memory card. would love a shortcut on my home screen, is this possible?
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Jul 10, 2010
i accidentally deleted documents to go from my blackberry bold 9000, i dont have the product/registration key ...
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Sep 16, 2011
I got my phone yesterday and thought to download PDF file from internet. Once I downloaded I pressed open it did and after I downloaded another one different one pressed open and I got this message "The document could not be opened because there is a pending dialog in Documents To Go. Please close the dialog and try again". I pressed ok and tried to close the application but it is still open and I can't close it.
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Dec 20, 2011
I am using BlackBerry Bold 9780 and have Documents to Go, Sheets to Go and Slides to Go for viewing Word, Excel and Powerpoint documents respectively. I saw in newly launched BlackBerry Curve 9220 there is an inbuilt app named "Documents to Go". By which anyone can view Words, Excel and Powerpoint documents and also PDF files for free. But I cannot able to view PDFs in my Bold 9780 which is more heavy and costly smartphone than Curve 9220. Hence I want to know from where can I get a compact "Documents to Go" app for free and which is also a PDF reader.
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Aug 2, 2010
my phone gets the spinning clock all the time....so i am trying to prevent it from as many apps from running at the same time...so apps you just can't stop.....but i noticed that "Documents To Go Files" automatically starts when i reboot my phone....i went to their site...but could not find the answer....anyway to prevent it from starting in the beg, instead of having to turn it off everytime?
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Nov 7, 2012
My Blackberry Bold 9900 is not turning on.Details: A battery pull has not fixed my problem.I tried using another 9900 battery, however it did not work.My battery does not work on other 9900 devices.There are no signs of moisture, nor has there been contact with water.The LED light doesn't show, nor does anything on the screen.
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Nov 9, 2011
I can't open the events page on facebook using 9900. It happen recently. In the past it's working fine.?
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Sep 14, 2011
I have 3 mail accounts connected to my bb. Originally all posted to one folder messages folder in the message 'center' where all the sms etc go into (middle of the screen icon at the top) i am not sure what has started to happen but suddenly i then had 2 messages folders and now i have 3. They all go to the same place and sometimes contain the same message which just appears in all 3.
I think this started when i started configuring the sync of the deletion of the folders "folder reconciliation". how i can delete these additional folders as they are just a nuicense they mean very little as mail is randomly flowing into them.
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Mar 7, 2012
I had recently downloaded and installed the new os 7.1.0.267 os from SK Telecom form the software download page of on blackberry site to my bold 9900. Upon doing that i was able to access the new mobile hot spot feature and even set it up for use after calling my service provider for the APN which is Lime Jamaica. I even tested it by using another phone which detected it. However sometime afterwards about 30 minutes to an hour later while listening to music my headset got pull out by mistake and upon putting it back in realized music wouldn't start playing back after pressing the side button. Unlocked the phone only to see the play icon highlighted in music player but nothing wouldn't register when clicked with trackpad or touch screen. plus got a message on the screen saying that device media player was busy, which continued for a while. Did a battery pull afterwards which fixed the problem. However a few hours later when i decided to show a friend the new feature and test it by connecting his phone, upon accessing the connections menu the mobile hot spot option was missing even in networks and connections. essentially it disappeared form the phone the only apps on the phone besides the default ones was wikitude and whatsapps. Even after a factory reset it didn't return. Did a clean wipe of the os and installed the os again upon which the hot spot option returned only to disappear again after about a few minutes at which time no extra apps was insatlled just the default ones. Have no idea whats causing this and whats worse the 7.1.0.267 download has been removed from the Sk Telecom link.
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Jan 22, 2012
i got a 9900, just got the BIS from Vodafone NZ, but here is the thing...i can send and receive txt and call, even use bb internet brower to surf internet but i can not use BIS, like facebook, twitter etc also push mail.checked with Voda NZ, they said my phone is regist under another provider therefore i can not use it in voda but it is new one, im the first owner.
PIN 29262C9B
vendor id: 603
platform 5.0.0.734
app ver: 7.0.0.585(2406)
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Jun 21, 2012
I dont seem to be able to DL OS 7.1 for my bold 9900, I am based in South Africa and use Vodacom as my SP.I tried to update my software over the air this week but it tells me my software is up to date, yet my phone tells me that my software is version 7.0 Bundle 2406.
Is 7.1 not available in SA or over the Vodacom network?
I really want to upgrade as some of the features on 7.1 are what I am looking for.
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May 1, 2014
They come in email, they download and it says they go somewhere called "phone storage". They are not located in the "Downloads" icon app. How do I find them?
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Mar 12, 2012
What is the out of the box app that reads .pdf, .doc, .xls and .ppt? Can these types of files be edited with the out of the box app?
Info:
iPhone 4S, iOS 5.1
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Mar 29, 2012
I need advise my BB 9900 keeps restarting. It gives me the loading/starting up screen then the screen turns white and gives me a red light at the top then the whole process starts again.
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Jul 20, 2012
I bought 9900 7 months ago and phone has 3 years warranty. After ı used phone 4 months, One night, before sleeping, I plugged it to charger and went to sleep.Morning my mobile was dead. I took out the battery and the reput it. only red indicator was blinking.
- I tried to reinstall BBOS 7 but phone was not connecting to desktop software.
- I tried bbsak it also couldnt connect
- I tried to install OS with application ( after deleting vendor.xml file) loader, but when it comes to middle it gives " JVM couldnt be loaded "
Then I putted it into its box and went to warranty service. Warranty service took it for a week. Then they called me and said, You have your phone dropped and thats why your phones "mainboard" and "processor" has been damaged. So, it will cost 50 dollars for fix.I said, I didint drop the phone and there isnt anything visually damaged on the phone(It is same as new phone), On the other hand phone has warranty, so why should ı pay 50 dollars? because you have dropped your phone and it makes it out of warranty.
Then I gave 50 dollars and waited for a week. while waiting I realized something. what kind of "mainboard and processor cost 50 dollars? Isnt it very cheap? even impossible.
anyway they called me and said that " we couldnt repair your phone and your phone is dead Now, I really dont know what to do, and dont want to live it like that. Somehow I have to access to blackberry or RIM and explain my situation.
BUT HOW? I live in Georgia, I am Turkish and there is no official blackberry service in this country, So What can I do ?
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