Motorola Droid Razr :: Documents Won't Open
Feb 23, 2012
I downloaded Motocast to my new RAZR. However, all of my document files have a question mark in front of them and I cannot open them on my phone. Is there something more that I need to do in order to open my documents?
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Mar 13, 2012
how to sync excel documents using Motocast USB?
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Dec 28, 2011
How do I open wav files on my Droid Razr? When I attempt to open a wav file I received in an e-mail it will not play.
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Aug 5, 2012
The stock camera app on my Droid Razr Maxx will no longer open. I have had ICS for several weeks without issue. It was yesterday that the camera stopped working.
I select the camera icon and the screen blanks like it is going to open, but it does not. I come back to the original screen where the camera icon is located.
I have cleared the cache. I have performed a full factory reset. Still no camera. I also tried downloading a third party camera app, and it will not open, due to a camera error. Don't remember the exact words in the error message.
Bottom line, the camera no longer works. I still have my photos, and I can view them using my gallery.
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Jul 1, 2012
I'm not seeing how to open a new browser window without killing the current one i have open since the ICS update.
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Dec 1, 2011
When I download photographs to my PC from the Droid Razr and attempt to open them I receive an "invalid image" notice. I have tried Picasa, Windows Media Manager and Adobe Acrobat, all unsuccessfully. The three programs open other .jpg photos successfully. I can successfully email the pictures from the Razr and then open but cannot open after a USB cable download. A downloaded photo file which I cannot open is attached.
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Dec 24, 2011
I can get my calendar to open with a voice command. But is there a way (or an app) to actually get it to make an appointment (such as: Meet John on Decemebver 29th at 10am) with just voice commands.
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Jan 4, 2013
How do I open my task manager? To be more clear - I'm trying to close apps that are running one at a time, but I can't find what is running ...
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Feb 28, 2012
Using win7. Downloaded Motocast from website. When it is opened the motocast icon appears in taskbar but no program. When I open my music and try to configure set up motocast on phone it does not recognize my computer. It keeps saying that I must download motocast to computer.
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Nov 13, 2012
whenever I open Chrome on my phone and choose bookmarks, by default it brings me to the Verizon Bookmarks (which it won't even let me delete). Is there anyway I can get the phone to open to my bookmarks by default instead of Verizon's? Extra points if someone can tell me how to delete Verizon's bookmarks permanently.
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May 26, 2012
Recently I have been unable to view my photos successfully on my laptop. It has been happening for several weeks now...When I transfer the photos to my laptop via USB (before you ask, I have tried as USB Mass Storage, PC MODE, and Windows Media Sync) and try opening them, I get the message 'Window Photo Viewer can't open this picture because the file appears to be damaged, corrupted, or is too large.' I just now figured out today how to get the Motocast application installed and running, and it synced up ~400 pictures from my phone to laptop.
However again, when I try viewing any of them on my laptop, I get the message. I have been emailing the photos from my phone, but for some reason that stopped working today also. I go to the photo gallery and do a multi select>Share>Email, and the draft is created. I see the photos attached, put in my email address, but the email never sends...it just pops up with an orange triangle next to the subject and says Send Action canceled. Not sure what all information is needed...software is updated, is a RAZR MAXX, my laptop is Windows 7. About 65 of the photos/videos appear to be in Internal Storage and the rest are on sD card.
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Jun 10, 2011
Is there a way to look for a specific file or folder on the X2? The search button brings up Google search. I don't want to search online, just on my phone.
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Oct 19, 2012
If both Verizon phone and data service are discontinued, will a Droid Razr still function (especially, will internet access via Wi-Fi still function)?
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Dec 11, 2014
I just upgraded to an iphone6 plus and now in unable to open documents that are sent via email. I used to receive the exact same documents on my other device and had No problem whatsoever. The document appears now as a winmail.dat.
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Oct 11, 2012
I have a bb bold 9900, os 7.0 version.It is written that the .pdf documents reader is pre-installed with documents to go premium which is resident.I tried but I cannot open .pdf documents.Then I tried to openn url.... as the resident bb sw says with a link,but this link doesn't work. The same link suggest to copy the address and to surf it with the normal websearch.I need to open and read .pdf.
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Sep 27, 2011
is there a way i can open pdf and word or two word docs at the same time? I'm using BB9900, OS 7. If it's impossible, is there any way to work around it like changing the pdf to jpeg or something?
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Apr 8, 2012
I purchased the Moto Elite Sliver because my Plantronics Pro HD would drop its bluetooth every single time a call was answered or placed. I did a little research and found it may be related to a conflict with the 2.0 headset and 4.0 phone. Moto Sliver is BT 3.0 and was working great until this week. Now every single time a call is disconnected, the headset disconnects and reconnects. Reboots galore, problem still exists. Uninstall/reinstall Motospeak, problem still exists. Sometimes the bluetooth will not connect at all (reboot required). The Droid RAZR Maxx and the Elite Sliver are supposed to be state of the art MOTOROLA, I make a living with my phone and headset.
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Nov 19, 2015
The excel on my lumia won't open some excel documents. I get a pop up that states "this version of Microsoft can't open workbooks with graphical objects on header or footer".
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Oct 25, 2012
I have WiFi enabled. Often when I am near a wireless access point, my RAZR M still uses 4G. It's as if the WiFi is going to sleep when I power the screen off, but it doesn't wake up again. Turning WiFi off and on makes it reconnect.It seems to happen mostly when I'm at home, where I also use the Motorola flip stand with "ESP" smart charger, and a NetGear dual-band wireless router/access point.
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Nov 17, 2011
Brand new Car Dock and Razr. Installed and all good working no problems for first 2 days,then when I dock the RAZR it does not change to the car navigation screen or start to charge.Power light on the power cable. RAZR charges and transfers data via other cables.
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Dec 16, 2011
The Verizon Sales assistant assured me that I'd be able to Sync my Outlook with my Droid Razr as easily as I synced it with my old Blackberry Tour. Now, after several days' worth of set-up, google searches, forum searches and FAQ's, I'm come to the conclusion that Motorola did NOT build this function into the Droid Razr, and I have to pay a hefty fee for a decent 3rd-party app to do what my Blackberry did for free. Have I missed something?
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Oct 18, 2012
I frequently hit adjacent keys while texting on my old Droid X. A larger screen and of course 4G and a faster processor were appealing as well. As the Razr HD models sport screens almost as large as the S3 I ran to see them on their first day out of the gates. What a disappointment! Holding my old Droid X up against them I saw that the usable screen sizes were identical. Namely 4.3" unless playing videos in which case the video filled up the Razr HD's 4.7" screen. I couldn't find anything else that would fill up the screen. Perhaps, photos might. But internet browsing, texting and whatever else I tried occupied a 4.3" inset within the 4.7" screen. So why have a 4.7" screen at all? The Galaxy S3 on the other hand fills up the entire 4.8" screen with not only video but everything else, including texting, messaging, web browsing, and everything else I tried. So what gives? Why did you even create a 4.7" screen if you aren't going to utilize it to its full potential?
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Jul 2, 2012
I thought ICS was suppose to extend battery life? My MAXX wont last very long lately since the ICS, And its suppose to have a very long battery life, what happened?
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Dec 4, 2012
On Oct 20, we switched from AT&T to Verizon Wireless after being with AT&T for over 10 years. We had iPhones and had to get new phones when we switched. The Verizon salesperson convinced me and my adult daughter to get the RAZR HD that had just come out and he said it was better than the iPhone. My husband stayed with an iPhone because he is a commercial pilot and needed to use aviation apps that were not available on a DROID phone. Initially we were very impressed with the RAZR HD until my daughter had a problem with hers after just 20 days of use. She is an EMT and was on duty sitting in her ambulance. She has to have a phone on her while working. She used her phone several times and had it in her front pocket. She took the phone out of her pocket to call us and the screen was black and not functioning—a few minutes before it was working fine. She noticed some spider cracks in the LCD at the edge of the screen. She took the phone back to the store where it was purchased and the Verizon salesperson accused her of abusing/dropping it and said she would have to file an insurance claim which would cost $99. I was shocked. Our iPhones had heavy mobile use and were even dropped several times, including on cement, but never failed. I told our daughter we had no intention of filing an insurance claim for a defective product that should be covered under warranty. For all we know, it had damage before we even bought it from Verizon. But when she contacted Motorola, they said a screen failure due to a cracked screen was not covered but she could send it in to be evaluated. When we read the warranty, it does not say this. It says it doesn't cover damage caused by accidents, abuse, misuse, including improper usage or operation, abuse or neglect, or impact damage, such as dropping the phone. The phone had not been dropped, abused, or misused. There is not a scratch or any physical damage on the phone and the glass. The phone failed under normal use. The LCD screen under the glass fractured. Normal use should not cause this unless there was a manufacturer's defect in the phone. I.contacted my dad who works with digital and analog wireless technologies/hardware, and he told us to file a warranty claim. He said the phone has an accelerometer in it that detects G-force and impact and Motorola should provide us the data that shows the phone was impacted outside the tolerance thresholds for normal use. Well clearly Motorola and Verizon are just scamming customers and ripping them off. How convenient for Motorola to automatically tell a client all screen failures are due to customer damage. We should have stuck with iPhones and the AppleCare. Apple stands behind the quality of their products and would have never questioned replacing a phone for a defective LCD, i.e., no broken glass, just screen failure. You get a replacement on the spot. Oh but not Motorola—mail it in and then you are without a phone for how long??? We are going on 24 days now. Motorola got the phone and sent a picture of the phone screen (included) and said it was physically damaged—said it would cost $99 to fix—interesting how that is the same amount as the Verizon insurance deductible. Really--they are insulting my intelligence... I called them up and told them to provide me the accelerometer data—I wanted proof the phone was damaged by us and not defective. They still have the phone and have not responded to my request for over a week now. I told customer service that Motorola should be ready for a fight—we will file a report with the FTC and the BBB if they don't repair or replace the phone at no cost. I am very angry about this poor customer service. If we dropped the phone and cracked it up, well that is what insurance is for and that is why we bought the insurance. I would not expect Motorola to fix a phone for free if we broke it, but this is not the case and it is just outrageous. I am worried the same thing will soon happen to my RAZR HD which has overheated while it was charging. The phone is so thin that any expansion in the case is going to put pressure on the LCD. I am wondering how we are going to make it through a 2-year contract with Verizon when the Motorola phone can't even handle normal mobile use. I used my AT&T iPhone 3Gs for over 3 years before switching to Verizon and the RAZR HD and the iPhone still works well as a Smart device for email, photos and music. Clearly Apple has a superior product and also knows how to take care of customers. We called Motorola customer service again today since we aren't seeing any information online regarding the current status of our phone, and they couldn't even tell us what the status is. They have had the phone for over 2 weeks. If Motorola doesn't do what is right, they will lose us as customers. This is so frustrating.
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Jul 10, 2012
I was facing problems similar to this ( Gallery crash after OTA ICS update )url..I followed the thread and did a factory reset.I now find that the problem is solved but the UI after factory reset is different from the original UI that came with ICS update. I kinda like previous UI. I am guessing it is Motoblur. Is there any way to get that back.
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Sep 16, 2012
Motocast doesn't open picture files on RAZR M.
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Jan 11, 2012
My Razr constantly detects a HDMI cable connection, even though there is no HDMI cable near it (not even a USB cable is connected). A popup keeps showing up asking me to "Select Dock Type". This has been really annoying, as I need to dismiss it every time it shows up. I can't find a way to disable the detection of the HDMI cable.
This problem started after 2 weeks into owning the phone, back in mid December. I called Verizon technical support. They thought it was a hardware defect, and sent me a replacement phone. However, when I received the phone, I found that it was a refurbished phone with a big scratch on the side. I returned it and kept my original one.
Other than this problem, everything runs great, and I love my Razr. My question is: has anyone seen this problem? I have learned to deal with it by dismissing the popup every time I unlock the screen. Can a future software update include a setting where I can disable the HDMI detection?
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Jan 12, 2013
I have several files/message threads that were mistakenly deleted (by my child). Some of them are critical. I switched over messaging to SD a couple of months ago.I was able to restore hundreds of files to my PC, but I am having trouble opening some extensions. I can not open any of the restored .pic, .flc, .tga, or .zip files. The .zip files are not a problem, but how do I view/open the other files. I have been through it all with Remo Tech Supp, as well as QuickTime
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Jul 16, 2011
While the Droid X2 is a nice phone, I've found another bug.Sometimes when I try to open my camera my phone will just hang at a black screen.I'll hear a click from the camera itself, but the phone stays on a black screen and sometimes I have to do a battery pull. I don't use the SD card that came with the phone, for what its worth.
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Nov 12, 2011
My wife just got the Droid Razr after her X went bad. I was trying to set up her email accounts and the force close kept popping up. I tried a factory reset but that didn't help.
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Sep 21, 2012
What happened to 'Motorola Text' storage
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