BB Bold :: 9900 Connected To Internet But Can't Open Web Browser?
Aug 19, 2012
My Blackberry Bold 9900 connects to internet both through wi-fi and 3G/edge (w/ caps) and receives emails, but can't open web browser, facebook, twitter, bbm, app world,.. for the last couple of days (I think after I upgraded couple of applications).
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Jan 29, 2010
My current BB works perfectly fine, just that for some reason I cannot open the internet browser. It is 100% connected to the wifi. ( I do not have data plan) But Browser would not open. and leaves a message "your device does not currently have any Browser Configuration Serive Book entries". I've tried going to rogers and fido and all, but they all suggests me to go call them instead. Therefore, I did but I ended up calling different departments, but neither of them could get me to the right department. and I'm sick of being pushed around.
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Jul 3, 2012
Some times mobile's internet browser does not open the pages it say service not available and some times downloading failed is shown.
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May 3, 2011
Starting yesterday afternoon, I am unable to access an internet browser or open any link on my Torch. I do not have WiFi turned on. The device almost appears to 'freeze' when I am attempting this action. I have completely cycled off and back on....
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Nov 19, 2012
I used my Blackberry 9900 ( Carrier : o2 UK, OPerating system: OS 7.1) to make a call and noticed it was running out of battery. I then placed it on my table only to return to find it dead. I have tried everything from connecting the phone to 4 different computers, with and without the battery, I have also used about 3 or 4 other batteries and it still wont come on or show any sign of life. The worst part is whilst researching the issue online, I noticed other people mention a light or a sign comes up but with mine there has been no light, no sign, just DEAD! I tried the App Loader method but no PC recognises the phone when connected. The phone was never dropped or wet or ever misplaced or mishandle. I have had it for just over a year and this is puzzling.
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Nov 9, 2012
unable to unlock to use USB when connected to PC. Need to know default password.
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Nov 28, 2011
I have an unlocked 9900 TMobile (US Version)
First of all, I don't have a BIS plan on my Tmobile but I want to browse using wifi.
I can connect to wifi, but I cannot browse, email or bbm with wifi connected. Also, I don't know where to configure hotspot on the 9900.
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Sep 10, 2012
I have just upgraded to a 9900 Bold and am experiencing problems staying connected to my wireless network at home. Basically I added the wifi profile and it connected fine then after a while it loses the connection and when I try to reconnect it says failed to authenticate against the network. I tried rebooting my wireless router (Netgear Super Hub from virgin media) and it connects again only for the same thing to happen again after 20 mins. It used to work fine with my old 9700 bold.
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Jul 14, 2012
My father's bb bold 9900 recently just died. Apparently it needs a software update, but now it won't even turn on. And once connected to the pc the red led light just flashes intermittently?
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Dec 3, 2010
Recently transferred to a new 9900 and cannot access web browser or You Tube unless I switch off and on. Once switched on, I get good fast speeds but it does not last for long!
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Sep 21, 2011
i just switched from using android for 2 years and i'm ready to throw this thing in the effing trash after a day...when i first open a browser, the links work fine..maybe the first link or so...then they just stop working...when i click on a link it does nothing..i have to hold it until the menu pops up that says "open link" to get it to open...i googled this and lots of other people reported this problem and the only solutions seem to be remove the battery or reset device.
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Jul 30, 2012
Since I updated my phone to the 998 bundle, i cannot open any sort of attachment on my device and also if a long email is sent ot me, the "more all" does not work as well. It has been very frustrating as work works most of my emails and messages have a attachment.
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Oct 11, 2012
I have a bb bold 9900, os 7.0 version.It is written that the .pdf documents reader is pre-installed with documents to go premium which is resident.I tried but I cannot open .pdf documents.Then I tried to openn url.... as the resident bb sw says with a link,but this link doesn't work. The same link suggest to copy the address and to surf it with the normal websearch.I need to open and read .pdf.
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Nov 14, 2011
Just got my new BB Bold 9900. When I try and close the web browser, it doesn't seem to close completely.I press in the BB button (next to call on the keypad), scroll down and hit close. However when I hold in this BB button to see open apps, the browser icon is still there.Is this normal? Does the browser app always have to run in the background?
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Sep 8, 2011
I am using a new Blackberry Bold 9900 and I have been facing this problem. I can download emails on my phone but I can't view the attachments (jpg, pdf) which came together with the emails.
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Jan 11, 2012
I can't open any email attachments on my 9900. I have followed the online advice but it just keeps saying "more request cannot be completed? Service book info not found". I have sent the service books but still no good.
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Jun 2, 2011
when I click on the browser icon, the browser won't open and take me to the internet. All my other apps work, Facebook, Twitter, TSN, etc.
When I pull the battery, re-install, and re-boot the icon will work and I will be able to access the internet exactly one time! The second time following a battery removal re-boot when I try to access the internet via pushing the icon, it doesn't work.
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May 31, 2012
i have a bold 9900 and it seems nearly every bbm stops working. i can still use it through WIFI but it says not connected when not connected to WIFI. i can not get on facebook at all even with WIFI. usually when this happens it starts working again but its been down for over 24hrs now.
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Aug 12, 2012
My BlackBerry Bold randomly stopped connecting to the Internet. Within the "Manage Connections" then "Services Status" sections, it says "BlackBerry Internet Service, Connection: not connected." Does anyone know what/where I should click to get the internet connection back?
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Mar 10, 2012
I've not had a problem with my Bold, until last night. The BB Internet Connection turned off, and I can't seem to figure out how to get it 'on' again. I wasn't doing anything unusual, other than sending an email. And it just quit.
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Aug 12, 2012
My Blackberry Bold 9650 randomly stopped connecting to the Internet. It had always worked before. Within the "Services Status" section, it says "BlackBerry Internet Service, Connection: Not Connected" and I don't know where to get my device connected back to the Internet.
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May 11, 2012
My black berry internet service is not working. i am on a vodafone contract and i do have blackberry plan in my contract so it should work but it keeps saying it is not connected.
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Jul 31, 2012
I am having problem in setting up my email. As soon as I go to setup email it gives me an error "Your device encountered a problem with this applications server".When I try to upgrade my software on 9900 it give me an error : your Blackberry desktop software failed to validate your blackberry device update"
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Dec 28, 2011
I got my Bold 9780 about 2 weeks ago and since then have been connected to Wi-Fi and have had no problem browsing the internet. Then earlier, all of a sudden, it stopped working. I am connected to my router with full signal strength and can't do anything in the browser. I just don't understand why it stopped working.. but I am still connected to Wi-Fi.
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Oct 5, 2011
i currently have a blackberry 9700 bold which is unlocked i am using a telus simcard in it, how ever my data connection random stopped working the operating system is 6.0 which was available through the desktop software.when i click on service status it says
blackberry internet service not connected
blackberry enterprise server not connected
get y connections back all my data just randomly stopped working?
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Apr 27, 2010
my wife just set up her email by calling Tmobile 611 she does the 2 minute battery pull and starts back up and now she gets a java error and can not open her internet browser. I am at work and since we only have bb for phones she can not call back 611 to help her with her phone. Anyone have any suggestions?
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Jan 23, 2010
How do I tell if I am connecting to the internet via a Vodafone connection (and being charged for the usage) or connected via a free wifi connection? I have a Bold 9700.
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Mar 30, 2010
i've got a brand new bold 9900, recently upgraded to the latest OS7 version. However when trying to sync by BBerry Desktop Software it starts ok but suddenly pops "error trying to open the device data base", then jumps to the next screen and finishes the whole process.
I realized that TASKS app doesn't work on my device. It prompts the error "Uncaught exception: java.lang.ArrayIndexOutOfBoundsException".
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Nov 14, 2011
Had Horrendous Pop3 problems with BTInternet so set up Forwarding of emails to other addresses hosted by Just Host.All seemed well until I tried to email my wife (BT FWD'd address) from my Blackberry 9900 - it kept bouncing. If I email the address the Forwarding is going to at Just Host or email from my laptop no problems. Just Host looked at the failure message and suggested contacting Blackberry and BT. But HTF do I contact support at Blackberry?This is the most recent failure message with some deletions.
Received: from [66.94.237.195] by nm2.access.bullet.mail.mud.yahoo.com with NNFMP; 14 Nov 2011 09:33:23 -0000
Received: from [66.94.237.116] by tm6.access.bullet.mail.mud.yahoo.com with NNFMP; 14 Nov 2011 09:33:23 -0000
Received: from [127.0.0.1] by omp1021.access.mail.mud.yahoo.com with NNFMP; 14 Nov 2011 09:33:23 -0000
[code]....
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Oct 22, 2011
its been a month and still my blackberry bold 9700 internet is not working good.everytime when im using it , it'll work but if i didnt use it for awhile , it'll stop working . everytime i try to anysite, it'll be like loading but than it'll close the tab and put me back to homepage and bookmarks.everytime i have to restart my bb than i can use it again, maybe like everyday upto 10times i had 2 restart the fone which kills my battery very fast?
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Sep 25, 2011
Since the big crash last week, although my email, messaging etc has been restored, my Internet browser is incredibly slow. It loads evcentually, but it is very time consuming and inefficient. Messaging is fine - general phone connectivity is ok as well. It isn't the network connection as I have been all over the place in the last few days and it has beenb the same wherever I am. It isn't my home internet as my PC and husband's phone (non BB) is browsing the Net without issue.I've cleared my history, cookies, cache, changed my browsing settings to untick images etc to try and speed things up but it is no better. Oddly the Facebook and Twitter Apps seem to be ok, but the actual browser facility seems to be defunct. I've done the soft reset, and even powered off and removed the battery over night.
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