BB Bold 9700 :: Connection Symbol Stays No Data / No BIS?
Jun 6, 2010
I have a 9700 on swisscom, and I have a problem. My phone used to connect to the 3G Network and BIS perfectly fine until about 5 weeks ago. It still connects to the 3G, but the symbol stays small (no data/no bis). If I turn the network settings to 2G only, I have no trouble connecting to the BIS and Data, and I also don't drop the signal. The wierd thing is that it used to work perfectly and now 3G just doesent properly work.I have tried everything I can think of, I bought a new sim card, reloaded preveious OS versions where It worked on, resend registration message, deleted my bis and so on. What else could I try? as this is 3G phone and I want to use 3G.
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Jul 29, 2010
I have had my Blackberry 9700 for about 5 months. In the beginning I would get about three days out of my battery, with normal use. About a month ago I noticed the data symbol operating all the time (data in and data out) and my battery started lasting less than a day (even on days that it was hardly or never used). I took it back to Telstra (Australia) who sent it away and then provided me with a replacement (with no explanation of what was wrong with the first one.) Unfortunately the new one does exactly the same thing!
I have been on numerous websites looking for an answer to no avail. I have tried all the battery saving hints and check I leave nothing open. I have rebooted daily, still to no avail. I am on the brink of tossing it and going back to Nokia, which is a great shame as I had been really enjoying my Blackberry until now. The nature of my business means that I have to have a phone that is reliable and will work for more than 12 hours away from a power source.
I feel something is operating behind the scenes but I have added nothing. I haven't even put my email on this new one yet and I am a little tech challenged so I have loaded no new apps or anything, it is as new.
It is : Blackberry 9700, v5.0.0.351
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Aug 20, 2010
Very often I lose my blacjberry connection (means that the blackberry symbol near 3G is missing) It occurs often when I use google maps, and now when I use bb app world 2.0 ..Seems like when the data amount is too high, connection is lost. I only can get it back by disabling 3G signal and enabling it again ..
I don't know why it does it, I had no problem with my bold 9000, but since I changed to 9700 I also changed my phone operator..Or maybe It's due to my faceplate change and I screwed myself not moving certain parts to the new faceplate..
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Apr 3, 2012
The ringer symbol stays on 4s screen? I can't out what makes it go away.
Info:
iPhone 4S, iOS 5.1
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Mar 1, 2010
When charging the phone yhe screen has a clock that stays on and the key pad as well. The only way i can get it to sleep is to put it into the case it came with.
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May 16, 2011
Camera light suddenly came on. Cannot get it to turn off. Tried setting the light to off, no luck. Pulled the battery while off as well as while on and re-boot without success. As soon as the battery is connected the light comes on.
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Jan 14, 2010
Just done latest E71 firmware update 400.21.013 to it and all went well except the WiFi symbol comes on after 30 seconds and will not go off. No other program can use the wifi connection. I have four E71. Tried it on the second E71 phone. Did the same. Permanently, the wifi is on. Tried a deep hard reset and then installed. Same again.
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Jun 10, 2011
My curve 9300 was working fine connecting to routers and enabling a wifi connection but has now started connecting to router says the connection name at the top but the wifi symbol stays grey. I know this is not a problem with my router as have tried it on different ones in different locations still same result.
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Apr 14, 2010
Everytime i receive an email, no matter to which email(5 different emails) the blackberry doesnt notify me except with the symbol at the top of the screen. And to find the email i have to go to the messages folder because i dont get the red star on the email folder linked to the email i just received!its driving me crazy ive tried everything, any thoughts?
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Jan 13, 2010
I got a new BB 9700 Bold yesterday and having problems with setting up the sync for the calendar and the contacts which are on my outlook. My hotmail email accounts are working okay. The outlook is on my PC and is the front face for my hotmail accounts.
When I go in to the BB Desktop device manager - version 5.0.1 (latest version) , I go in to the configure option on the left and it lets me click on calendar> then I select outlook and it then lets me select 'finish'. However at this stage an error box flashes up saying 'no available message stores'.
In addition when I check the wifi config on the calendar and contacts icons on the BB device it will not let me select yes on the wireless connection for them.
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Jul 20, 2010
My phone got some water on it and was working fine until it just randomly shut off and refuses to turn on now. I got it to start up to a grey/white screen and a battery with a charging symbol in the middle. If I can get back to the screen is there anything I can do for my phone?
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Sep 7, 2010
ive got the blue " new blackberry messenger" symol on the top of my phone but i have no pending messages to read - i have deleted all messages, chats etc - the only thing i have done is deleted a contact and ignored them - i tried unignoring all and its still there! have taken the battery out etc but im about to throw it across the room now!
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Apr 14, 2012
My old bold 9700 OS 5 phone just died and I have a backup IPD file. My question is I just bought a 9780 phone with OS 6, will i be able to restore my data without any issues or losing data?
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Nov 18, 2011
this bb bold 9900 is my first bb. been using this for the past 2 months and was great. suddenly over these past few days, sometimes i cant get data conection. ping and dns lookup is ok.
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May 14, 2010
I upgraded to OS .656 last night, and it somehow messed up my phone and made it to where I had no Wi-Fi connectivity unless I turned the phone's cellular radio off and forced it to use Wi-Fi. Otherwise, it would just use it's painfully slow EDGE network.
I downgraded back to .593, and all seems fine. It connects and the Wi-Fi logo goes from gray to white, as it should. But that process (connecting and the logo turning white, indicating connection) takes about a minute. The network's name will show up, the Wi-Fi logo will show up (in gray), and then after about a minute it turns white and I'm connected.
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Mar 6, 2010
Network Name is on home screen + Wi-Fi indicator is dimmed.User Manual reads:Your device is connected to Wi-Fi network but does not have access to BlackBerry services over the Wi-Fi connection.After several hours perhaps overnight the Wi-Fi indicator comes on and then I HAVE "BLACKBERRY SERVICES". until the next time I leave the house and drive down the road.
My point iswhy should I have to wait an indeterminate length of time before I can use Wi-Fi internet services? From the time my Wi-Fi network name appears on the screen I should be able to access internet via Wi-Fi.what gives? How can I overcome this indeterminate waiting for the system to gain acces to "BlackBerry services" over Wi-Fi.
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Feb 21, 2010
I'm currently travelling and it is cheaper to use a local '3' 3G dongle for my laptop rather than my phone. I was wondering what the easiest way to get my blackberry to connect to the internet using my netbooks (win xp) connection? I would like to use BB Messenger for free. There doesn't seem to be a easy way to do it, I've tried Bluetooth and ICS but with no luck.
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Oct 5, 2012
My BB9700 is not getting connected to IM such as GTalk, YMsgr, Facebook via WIFI. I do know that it requires BIS services but how come Internet websites are getting connected thru browser via same wifi..
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Feb 16, 2010
When i login in to either Slacker or XM radio streams using my wi/fi connection it only works for about 20 -30 minutes. Then it stops playing and i have to do a battery pull. to get it to start again. Is there a setting that limits the amount of data that can be streamed using wifi? It is really annoying, considering how long a reboot takes.
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Aug 9, 2010
This is my first post so be gentle.I have connected my 9700 to my corporate network via the wireless network we have. When I browse the Internet how do I know if I am using my corporate network connection or my 3G?The reason I ask is that our company Internet connection is locked down and access to specific sites are either blocked or only accessible at specific times. As an example Facebook can only be accessed between 12:00-14:00. However when I use my BB I can access that site outside of that time - which makes me think that though I am connected to the network I am not using it to access the Internet - albeit it does seem alot faster.
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Feb 9, 2010
I recently moved to a brand new AT&T BB9700, it is just awesome, the best change from an old Curve. The thing is I'm having serious problems with the Battery. I'm having annoying and unexpected "blackouts" or "shutdowns", wheterver you may want to call them, with an apparently perfect battery level. Please take notice that the first charge of my BB9700 device was for a full charge as indicated by some of you for 16 hours.
Ever since, I'm having a perfect 3G and EDGE connection, been very careful not leaving open applications, but there are times, when having let's say 30% to even 60% apparently battery level, that the BB9700 completely shuts down, unoperative, without any kind of alert! No low battery led, or indication on the screen whatsoever. This is freaking me out, because this is not supposed to work like that.
I've been reading that there are some of you that have a perfect full day or even more of a regular "BB usage" meaning email, conversations, web browsing, etc. I'm 90% sure the Battery is damaged or faulty, so I need you help to guide me if there is something I'm doing wrong (I think not , and besides need your orientation on how to ask RIM/BB for a replacement battery if effectively my battery is not working as it should, and as I paid to be working!
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Jan 6, 2010
I've never had a problem with any other devices connecting to my home wifi, but my Blackberry 9700 keeps getting the grey wifi icon on the home screen, and when I'm trying to load a website, it keeps switching to Edge or 3G to complete the loading of a webpage. In manage connections, I sometimes have a green tick next to my home broadband, but very often I have a (-). Is there anything I can do to make the connection better?
So far, I've tried:Deleting the connection and setting up the wifi again;
Pulling the battery.Neither has helped. Could it possibly be a hardware fault? I have the up to date OS etc.
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Jan 20, 2014
One of the weirdest things I have seen on any cell phone. I tend to turn off the "mobile data" on my Verizon HTC One to save battery, but I have realized that from time to time the 4G LTE symbol is still appearing on the top of the home screen while teh data is off.
Sometimes it disappears in a few minutes and sometimes it remains there for hours (of course, the mobile data is still off). I ran the issue by both Verizon and HTC and no one could explain it to me why. I need to add that in such cases, the internet is not working as expected, but having this icon on the top of the screen really worries my that sth is wrong with this device.
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Mar 17, 2010
My brand new phone goes into a white screen and locks up.T-Mobile said to reload the OS .330. Is that the fix?I did a back up and can reload the OS.When I go to restore my data, (after three times) about half way through, the BB loses connection to laptop.I get error "could not establish connection to device". BB reboots, and I still have no data.
Also, through all this, I was getting JVM Error 529.I kept pulling out the battery.
Question: Why the white screen of death? Why is my back up not restoring? Should I start over again? Is there a way to do a clean install and not install over the existing OS?
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Feb 17, 2010
When I try to change the Default Browser Configuration I didn't find any browser except Hotspot Browser.my operator still doesn't have the BlackBerry feature and I need to use the internet in my 9700 blackberry but alwayes it opens in the Wi Fi connection.
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Jan 7, 2010
I acquired an unlocked T-Mobile blackberry 9700 late last year and had our IT admin guy in NY adding new user license to the blackberry server and then the besadmin had generated activation password for me. I'm using local mobile phone network in Vietnam (Vinaphone) and had installed its service book into my BB. Nevertheless, after having put in my email address and keyed in the activation password, after pressing activate for about 2 minutes of "Acquiring service connection..." my BB keeps on telling me that "Activation request failed. A service connection is unavailable" although the communication receptions signals from my local mobile carrier is strong and I can browse internet and accessing gmail or yahoo mail using my BB (which mean internet connection is available).
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Aug 24, 2010
Laptop: Acer Aspire 5002WLMi, Windows XP SP2
Smartphone: Blackberry Bold 9700
Network Device: Bluetooth, Wifi (ad-hoc not available for bold 9700?)
I am using my laptop for traveling and I use USB CDMA modem connection to connect to the internet. Recently my wife bought a Blackberry bold 9700 hoping that she could access internet without carrying her laptop while traveling with me, sharing the same connection from my laptop. I have been trying to use WiFi to connect my bold 9700 with my laptop using ad-hoc but it seems that bold 9700 does not support ad-hoc. Therefore I am trying another way to connect to the internet from my BB using my Bluetooth. I have linked my blackberry device through bluetooth and my laptop is currently connected to the internet.
I have been trying to use my wife's BB to connect to the internet using my laptop's bluetooth connection. But I could not get it to work. Before posting here, I have been searching everywhere on the web for a guide but I could not seems to find one. Could anyone guide me on how to share my laptop internet connection so that my BB could access the web using the same connection as my laptop? If bluetooth and WiFi doesn't work is there any other way? Using USB perhaps? In short: Laptop internet Connection > Share using ? and how? > BB's can browse the web without additional data plan.
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May 19, 2010
I just got my new Bold9700 and am trying to set it up and failing completely. Part of this may be because I am in Costa Rica. The primary problem is that it is connecting to a WiFi network, but not to a BlackBerry Internet Service. I have a data plan, I am linked to a network here (called I.C.E), and I am connected to a WiFi network, but it will not open due to the lack of Internet Service connection.
My phone is apparently locked, but I am using a USA SIM card, not a Costa Rican one. Do I need to unlock my phone in order to connect to the Internet Server here? As a result of this connection, I also cannot access email or set up BBM.
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Jun 8, 2011
I updated my Bold 9700 to OS 6.0 bundle 2475 . I'm using my phone connected to a wifi router that worked fine before update but now is unable to communicate.
The connection is ok (I can select my network in the list and the phone is connected) but the "Blackberry" icon doesn't appear on the main screen near the wifi icon and it's impossible to connect the phone to Internet or email.
Using 3G connection all work fine but I'm abroad and normally I use this wifi network on my apartment that works fine (I'm also using an iPhone that works great, it means that the network is ok).
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Jul 28, 2010
I have been having a strange problem with my 3GS phone the last couple of weeks.It seems to happen whenever I get back into a 3G service area (for example no service in Subway, or after leaving my house where I use wi-fi), it shows the 3G symbol on my phone, but I have no access to the internet at all. I toggle the airplane mode and still does not work. Sometimes it works when I turn the phone off and on but that seems rather annoying. I have done a restore but does not seem to help Any suggesstions?
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Oct 4, 2012
Since 1am (PDT) this morning I've had no data on my Bionic. By that I mean there's been no data symbol -- no 3G symbol at all. I'm not talking about the "white, not blue 3G/4G" issue that some people have reported (and which I've never had). This is no data symbol at all.Regular signal is fine, and I can send texts.I've tried all of the obvious fixes (short of factory reset), including starting in safe mode:no good
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